Just got SCAMMED on Amazon !
Thread Starter
Le Mans Master
Joined: May 2008
Posts: 5,892
Likes: 47
From: Helotes TEXAS
Instructor
Joined: Apr 2012
Posts: 129
Likes: 0
From: Phoenix Arizona
amazon gets a product from a seller and ships it thats it. not amazons fault. still amazon will stand by their product no matter what. they will refund you and your shipping. it will be no big deal.
Team Owner
Joined: Feb 2000
Posts: 51,504
Likes: 6
From: Sacramento CA
Auto Extra 618-51042 Oil Filter
by Auto Extra
So it looks like a case of correct product, product description, inaccurate product picture.
Interestingly, all Auto Extra filters I could find have Wix pictures.
According to google research, auto extra is made by the same company that makes Wix, and is their 'cheap brand.'
Further research finds a thread from last August where someone bought Auto Extra filters from Amazon, expecting Wix due to the image.
Last edited by Kale; Jan 29, 2013 at 01:27 AM.
Burning Brakes
Joined: Jan 2008
Posts: 804
Likes: 4
Hate scams. Did not see a review but posted this question to Amazon "Why does the picture show Wix filter and small print description states "Auto Extra", is this on purpose to mislead or are they are same filter?" Let's see what they answer if anything 
Thread Starter
Le Mans Master
Joined: May 2008
Posts: 5,892
Likes: 47
From: Helotes TEXAS
The product description also says:
Auto Extra 618-51042 Oil Filter
by Auto Extra
So it looks like a case of correct product, product description, inaccurate product picture.
Interestingly, all Auto Extra filters I could find have Wix pictures.
According to google research, auto extra is made by the same company that makes Wix, and is their 'cheap brand.'
Further research finds a thread from last August where someone bought Auto Extra filters from Amazon, expecting Wix due to the image.
Auto Extra 618-51042 Oil Filter
by Auto Extra
So it looks like a case of correct product, product description, inaccurate product picture.
Interestingly, all Auto Extra filters I could find have Wix pictures.
According to google research, auto extra is made by the same company that makes Wix, and is their 'cheap brand.'
Further research finds a thread from last August where someone bought Auto Extra filters from Amazon, expecting Wix due to the image.
I figured "Auto Extra" was just a supplier for the filters. Someone who buys in bulk (cheaper price) and then re-sells for a profit. What I wasn't expecting was to buy what they "advertise" as an actual WIX filter and get something else. That's just not GOOD BUSINESS !
Team Owner
Joined: May 2001
Posts: 36,836
Likes: 244
From: Dear Karma, I have a list of people you missed.
St. Jude Donor '08-'09-'10-'11-'12-'13-'14-'15-'16
The FTC has description for that: "Deceptive Trade". I prefer the good old-fashioned term: "Bait and switch". So do attorneys.
Thread Starter
Le Mans Master
Joined: May 2008
Posts: 5,892
Likes: 47
From: Helotes TEXAS
Tha box is re-taped and I will be dropping it off at my local UPS store this afternoon.
Drifting
Joined: Mar 2011
Posts: 1,412
Likes: 15
From: Richardson TX
Fulfilled means they store it in their warehouse, but they're still selling the product on behalf of the 3rd party seller.
Now, amazon fulfilled usually is better than non-amazon fulfilled sellers, because they're kind of like "power sellers", and amazon has more control over them.
But, still, if it says "Shipped from, and sold by Amazon", that's always your safest bet. Like this one:
BTW, I'm a contractor and about half my work I do is at Amazon warehouses. They're amazing. They have stellar QC standards as far as rejecting damaged products. And they're very efficiently run. They've streamlined and automated so much of the process which is why they're able to offer basically free shipping on a lot of their products.
Corvette Stories
The Best of Corvette for Corvette Enthusiasts
How Much Horsepower Every Corvette Engine "LOST" in 1972
Joe Kucinski
Top 10 DOs and DON'Ts for Protecting Your Convertible Top!
Michael S. Palmer
Top 10 Most Explosive Corvettes Ever Made: Power-to-Weight Ratio Ranked!
Joe Kucinski
150 hp to 1,250 hp: Every Corvette Generation Compared by the Specs That Matter
Joe Kucinski
8 Coolest Corvette Pace Cars (and Replicas) of All Time
Verdad Gallardo
Top 10 Corvette Engines RANKED by Peak Torque (70+ Years of Muscle!)
Joe Kucinski
Corvette ZR1X Will Be Pacing the Indy 500, And Could Probably Race, Too!
Verdad Gallardo
Top 10 Corvettes Coming to Mecum Indy 2026!
Brett Foote
Top 10 C9 Corvette MUST-HAVES to Fix These C8 Generation Flaws!
Michael S. Palmer
Instructor
Joined: Apr 2012
Posts: 129
Likes: 0
From: Phoenix Arizona
Agreed. "Fulfilled by Amazon" is not the same thing as "sold by amazon".
Fulfilled means they store it in their warehouse, but they're still selling the product on behalf of the 3rd party seller.
BTW, I'm a contractor and about half my work I do is at Amazon warehouses. They're amazing. They have stellar QC standards as far as rejecting damaged products. And they're very efficiently run. They've streamlined and automated so much of the process which is why they're able to offer basically free shipping on a lot of their products.
Fulfilled means they store it in their warehouse, but they're still selling the product on behalf of the 3rd party seller.
BTW, I'm a contractor and about half my work I do is at Amazon warehouses. They're amazing. They have stellar QC standards as far as rejecting damaged products. And they're very efficiently run. They've streamlined and automated so much of the process which is why they're able to offer basically free shipping on a lot of their products.
hit up customer service, they will fix it for you.
Thread Starter
Le Mans Master
Joined: May 2008
Posts: 5,892
Likes: 47
From: Helotes TEXAS
As I said before....
" I figured "Auto Extra" was just a supplier for the filters. Someone who buys in bulk (cheaper price) and then re-sells for a profit. What I wasn't expecting was to buy what they "advertise" as an actual WIX filter and get something else. That's just not GOOD BUSINESS ! "
Just like Summit and Jeg's, they put their prefix number ahead of the actual part number in their catalogs. BUT you still get a Holley fuel pump OR a Hurst shifter OR Kooks Headers.
What Auto Extra did is plain and simply WRONG !
" I figured "Auto Extra" was just a supplier for the filters. Someone who buys in bulk (cheaper price) and then re-sells for a profit. What I wasn't expecting was to buy what they "advertise" as an actual WIX filter and get something else. That's just not GOOD BUSINESS ! "
Just like Summit and Jeg's, they put their prefix number ahead of the actual part number in their catalogs. BUT you still get a Holley fuel pump OR a Hurst shifter OR Kooks Headers.
What Auto Extra did is plain and simply WRONG !
Thread Starter
Le Mans Master
Joined: May 2008
Posts: 5,892
Likes: 47
From: Helotes TEXAS
i actually work as a manager in one of their warehouses and we pride ourselves on being the most customer centric company on earth. We go above and beyond no matter what. If you have an issue customer service will take care of it. To the OP, I don't think you were purposely scammed. i wouldn't doubt the bar codes are the same for both items and that why the picture came up the same. happens a lot.
hit up customer service, they will fix it for you.
hit up customer service, they will fix it for you.
Amazon's policy states, I get a refund 2 days after item is received. That means a whole week waiting on a refund. Still doesn't solve the problem of "false advertising" on their site.
Pro
Joined: Oct 2003
Posts: 707
Likes: 18
From: Reinholds PA
Thread Starter
Le Mans Master
Joined: May 2008
Posts: 5,892
Likes: 47
From: Helotes TEXAS
Team Owner
Joined: May 2001
Posts: 87,337
Likes: 1,590
From: Western NY
As I said before....
" I figured "Auto Extra" was just a supplier for the filters. Someone who buys in bulk (cheaper price) and then re-sells for a profit. What I wasn't expecting was to buy what they "advertise" as an actual WIX filter and get something else. That's just not GOOD BUSINESS ! "
Just like Summit and Jeg's, they put their prefix number ahead of the actual part number in their catalogs. BUT you still get a Holley fuel pump OR a Hurst shifter OR Kooks Headers.
What Auto Extra did is plain and simply WRONG !
" I figured "Auto Extra" was just a supplier for the filters. Someone who buys in bulk (cheaper price) and then re-sells for a profit. What I wasn't expecting was to buy what they "advertise" as an actual WIX filter and get something else. That's just not GOOD BUSINESS ! "
Just like Summit and Jeg's, they put their prefix number ahead of the actual part number in their catalogs. BUT you still get a Holley fuel pump OR a Hurst shifter OR Kooks Headers.
What Auto Extra did is plain and simply WRONG !
I agree that you were a victim of "bait and switch"...sort of.
The Jegs/Summit comparison isn't a good one, because they tell you what brand camshaft, shifer, or carb you're getting. If you're observant enough, you realize that the 3 digit prefix is their manufacturer code.
With you oil filters, the sellers' ad specifically says they're selling you an 'Auto Extra' filter, even giving you an 'Auto extra' part number...if anything, it's like Purolator, and their off-brand, 'Power Flo' filters....