Treated badly by Ecklers
Thread Starter
Drifting
Joined: Sep 2009
Posts: 1,862
Likes: 594
From: Prescott, Arizona
Treated badly by Ecklers
Approximately two weeks ago I ordered a set of wheels from Ecklers. My MC account was charged over $900 but then I received a call from Ecklers that the wheels were back ordered. Upon finding that out, I cancelled the order and requested a refund.
In my view, it is unreasonable behavior to charge for something not shipped.
Then, according to PayPal, Ecklers erroneously credited my PayPal account instead of correctly crediting my MC account for the refund.
It has taken an additional hour on line and half an hour on the phone, a week after cancelling the order, to get assurance that my money will be back in my MC account- in the next 3- 5 days, two and a half weeks after being charged for something not shipped.
In my view, it is unreasonable behavior to charge for something not shipped.
Then, according to PayPal, Ecklers erroneously credited my PayPal account instead of correctly crediting my MC account for the refund.
It has taken an additional hour on line and half an hour on the phone, a week after cancelling the order, to get assurance that my money will be back in my MC account- in the next 3- 5 days, two and a half weeks after being charged for something not shipped.
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I agree that you should not have been charged prior to shipping. Hope that everything gets settled on your account.
Team Owner
Joined: Mar 2001
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From: small town in S.E Pa. PA
St. Jude Donor '03-'04
Approximately two weeks ago I ordered a set of wheels from Ecklers. My MC account was charged over $900 but then I received a call from Ecklers that the wheels were back ordered. Upon finding that out, I cancelled the order and requested a refund.
In my view, it is unreasonable behavior to charge for something not shipped.
Then, according to PayPal, Ecklers erroneously credited my PayPal account instead of correctly crediting my MC account for the refund.
It has taken an additional hour on line and half an hour on the phone, a week after cancelling the order, to get assurance that my money will be back in my MC account- in the next 3- 5 days, two and a half weeks after being charged for something not shipped.
In my view, it is unreasonable behavior to charge for something not shipped.
Then, according to PayPal, Ecklers erroneously credited my PayPal account instead of correctly crediting my MC account for the refund.
It has taken an additional hour on line and half an hour on the phone, a week after cancelling the order, to get assurance that my money will be back in my MC account- in the next 3- 5 days, two and a half weeks after being charged for something not shipped.
Instructor
Joined: Apr 2013
Posts: 243
Likes: 0
From: Waco Texas
Approximately two weeks ago I ordered a set of wheels from Ecklers. My MC account was charged over $900 but then I received a call from Ecklers that the wheels were back ordered. Upon finding that out, I cancelled the order and requested a refund.
In my view, it is unreasonable behavior to charge for something not shipped.
Then, according to PayPal, Ecklers erroneously credited my PayPal account instead of correctly crediting my MC account for the refund.
It has taken an additional hour on line and half an hour on the phone, a week after cancelling the order, to get assurance that my money will be back in my MC account- in the next 3- 5 days, two and a half weeks after being charged for something not shipped.
In my view, it is unreasonable behavior to charge for something not shipped.
Then, according to PayPal, Ecklers erroneously credited my PayPal account instead of correctly crediting my MC account for the refund.
It has taken an additional hour on line and half an hour on the phone, a week after cancelling the order, to get assurance that my money will be back in my MC account- in the next 3- 5 days, two and a half weeks after being charged for something not shipped.
Wayne
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Team Owner
Joined: May 2001
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From: Western NY
YEARS ago, long before the CF was around, I did a lot of work on a '79 C-3 that my wife used to own. During that time, I did some business with Ecklers, and they were pretty good to deal with. Since then, the ownership has changed (possibly twice), and all the stories I hear aren't positive....
Team Owner
Joined: May 2000
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From: Plantation Florida USAF(Retired) 1966-1990
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At one time Ecklers were the best for customer support and products on hand, and fast shipping, back in it's day, but like all other companies don't keep parts on hand, is one reason I call, and ask the venders are they in stock before I buy.
Le Mans Master
Joined: May 2006
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From: Pittsburgh suburbs Pa.
I used to buy a lot from Ecklers years ago and they were a good company , but not so for many years now. They just don't care anymore.
Pro
Joined: Jul 2010
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From: western springs illinois
Race Director
Joined: May 2006
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From: EAST TENNESSEE
YEARS ago, long before the CF was around, I did a lot of work on a '79 C-3 that my wife used to own. During that time, I did some business with Ecklers, and they were pretty good to deal with. Since then, the ownership has changed (possibly twice), and all the stories I hear aren't positive....
they are not like they used to be.
Team Owner
Joined: Aug 2003
Posts: 24,491
Likes: 312
From: Scottsdale AZ
I've dealt with Ecklers since the late 70's and they've been great . . but Ralph Eckler sold his business about 10 years ago and the new "corporate" owner doesn't seem to have the same sense of customer service that you would when your name's on the business/building.
As far as charging the card - - -Eckler's probably doesn't stock that wheel but turns around and has it drop shipped from another distributor (remember, it's probably made in China and warehoused with distributors) It would be typical that Eckler would get charged when they order from the distributor, so they charge the purchaser and assume the product will be shipped promptly.
In this case, that ocean going container full of their wheels is probably still "in route"-- hence, the delay.
But it would seem that they sure could have handled it more effectively . . . .
As far as charging the card - - -Eckler's probably doesn't stock that wheel but turns around and has it drop shipped from another distributor (remember, it's probably made in China and warehoused with distributors) It would be typical that Eckler would get charged when they order from the distributor, so they charge the purchaser and assume the product will be shipped promptly.
In this case, that ocean going container full of their wheels is probably still "in route"-- hence, the delay.
But it would seem that they sure could have handled it more effectively . . . .
Melting Slicks
Joined: Jun 2003
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From: Yuma CO
Senior Member
Cruise-In V Veteran
Took a few looks at their prices in comparison to others many years ago and decided I wouldn't ever be doing business with them anyway.
You may occasionally, forcibly bend me over and put it to me.....but I will NEVER voluntarily bend over and invite you to have at me!!!!!
DSTURBD
You may occasionally, forcibly bend me over and put it to me.....but I will NEVER voluntarily bend over and invite you to have at me!!!!!
DSTURBD