"Stealerships"


I have had Corvettes, Toronado, Mustangs, Taurus SHO, Diamante, Honda and only was able to buy one car locally. The last car I bought was my C5 in 2000 and I purchased it over the Internet from a Dealer in Dallas - the whole transaction took about 5 minutes on the phone, a fax for a credit app, they paid my airfare to Dallas, picked me up at the airport, took maybe 10 minutes to sign my life away at the Dealership and I was on the road. They never saw me again and the car cost me $10,000 less than what they wanted locally. Wish they were still in business!
So why have I not purchased another new car in 17 years? I need one. I want a new second car. It is just not worth the Dealership "experience" anymore to me. I made the horrible mistake of stopping at the Nissan Dealer to look at a Murano last year and made it a point to go after 8pm when I thought they would be closed and I would not be accosted - wrong - I swear they hide underneath the cars even after hours and corner you before you can escape! That guy was not going to let me off the lot without talking to his manager (nothing has changed in 45 years!).
That is one of the things I predicted most incorrectly in my life. I said in 2000 that within 3 years there would be no more new cars sold at Dealerships and that they would all be transformed in to Showrooms and Service facilities, with virtually all new cars being ordered and sold over the Internet. BOY WAS I WRONG! The cartel is just too big. It is still the same old ancient process. Get accosted, someone asking me how much I am willing to pay per month, how much do I have to pay down, let me talk to my Manager BS - before even having a chance to see what they have in stock! After 66 years, it is still the only thing I want to buy new that I have to go through all that red tape to secure - even with cash or my own financing. Just too old to put up with it anymore. Buying a new car should be just like TrueCar advertises.
If the OP was able to close 1/3 of his customer contacts, that is amazing! I would have guessed one in maybe 20 would be outstanding. I would think the vast majority of people who wander on to a Dealer's lot are "shoppers", not "buyers". A Salesman knows when I am ready to "buy", I seek him out and pin him to the wall! If they approach me first with more than a handshake, an introduction, a business card and an "If you have any questions, just let me know", then I probably won't be buying anything there. And I really don't get the "call backs" - like damn, I forgot about that $50,000 car I was thinking about? I guess it must work on someone, but I don't understand Telemarketing either.
Last edited by laurent_zo6; Aug 5, 2017 at 01:43 AM. Reason: Have to be politically correct
What did you expect, non car people with no clue about buying a car were goujng to throw tons of money your way ? People go to a salesman to have them " Sell them a car" give them a deal they can fee happy with, and the personality of the salesman to gain the customers trust is the key ingredient.. many fall shot of that because almost anyone can get a job as a car salesman. Few know how to sell a car and obviously by your body language.. see the red sentences and your perception of the business ) is the reason you failed, not because of the customers or the owner.. as you seem to assert. Anyone reading your topic post can see who you are..
Please don't criticize you???? then don't post your cry baby rant in open forum.. "You " are clearly the problem they are called stealerships because of people like you, not willing to be empathetic, or helpful.
OH and by the way, no salesman has the power to sell a car for a little more than they had in it.. the floor plan is added to the selling price and every month is stays on the floor or lot and when that threshold is met its off to auction. A salesman has little latitude to make a short sale.. they always require prior authorization. Always.. no floor salesman can sell a car for 50 or 100 dollars over their investment. They would need approval and only in rare cases would they get it. unless you are a store that only sells Used cars in the 1,000 to 5,000 range. Those lots are Not called stealerships.. have a selling price ( bottom lone whyich includes the prep, invoice and overhead floor plan add on but not the year end unit bonus from the factory.. cars that are new need to sell for thousands over invoice.. typically.. the MSRP of a C5 Corvette back in 1997, was 7,000 dollars over cost to manufacture.
The MSRP of a Malibu was 1000 over cost to manufacture. This is set by the manufacture. floor plan for a Corvette is much higher than it is for a Malibu. they need to sell about 7 Malibu's to make the profit of one Corvette. You see Ive been in this business for 50 years. I am a pro and I can not out negotiate a bottom line price, which is set in stone.. I know the best time and the best day in the year to buy a car... anyway.. Good luck with your life , your screen name suits you.
Bill aka ET
I know a few things because I have seen a few things.

Since being a member here, I have read much of what you have written and it would appear you have an encyclopedic knowledge of the C5. Knowledge that obviously comes from hands on experience and long periods of time being involved with the manufacturing and engineering side of the process. Your willingness to share that knowledge and your commentary is obviously to the benefit of many, as you so often point out.
When it comes to your commentary on the retail side of the industry...not so much. You do not learn either side by osmosis from being involved with the other side. This is contrary though to the thoughts of 99% of the factory wonks I have met. When I read some of your diatribes about retail, it is easy to discern the amateur nature of your comments.

IN any event I've been in and close to " the Business " as an insider all of my life. I know why some people are successful and why others are not.. I know what floor salesmen are up against and how the incentive programs works for them and against them.. Ive been very gifted in that I learn quickly, I am focused on getting to where I was to go, and how to research an close on a mission.. anyway.. this was about someone complaining about not being successful in " the business " and him blaming everyone but himself.. yet i have many friends " in the business " who have been very successful, doing what this guy has failed miserably. IM not trashing him, I don't know him... I believe what he is saying , IM just pointing out why he failed, and doing so by his own admissions. Yet he fails to see it as easily as I do. You cant blame others for your own mistakes. at some point you have to take ownership of your short comings.
BTW IM not a factory worker, yet I know a lot of them, and the Corvette factory worker is unique in that they share a passion for Corvette, that Ive never seen from any other factory worker and the car they build. Most factory auto workers consider them self an automotive line mechanic or an assembler.. At BG, and in flint and other previous Corvette manufacturing plants, Corvette brings out a passion. Germans have this passion, and Japan has dedication.. My life has been blessed, my career, ( both military and automotive ) and my family ( wife who likes me even after 50 years {actually 54 years] 2 great kids who are professionals both with great kids.. giving us 5 grand kids. and never an issue of grief with any of them. have been so perfect I worry sometimes about when this bubble is going to break.. When I was diagnosed with Cancer I though it was the end.. yet i've beaten my expiration date. I still come here to try and help people, that is until IM not here any more.
I know a few things because I have seen and lived a few things.

Stealerships ! Called that by so many who have come across people in a business that draws people of uncertain ethics and morals.. While the real Dealerships are managed by caring and empathetic people who understand how some dealerships survive and others
flourish. The " Business " is always in a feast or famine state of flux. Good dealerships know how to weather the storms. treat people right and not just the customers.. their own staff as well.
Last edited by Evil-Twin; Aug 5, 2017 at 10:57 AM.

Since being a member here, I have read much of what you have written and it would appear you have an encyclopedic knowledge of the C5. Knowledge that obviously comes from hands on experience and long periods of time being involved with the manufacturing and engineering side of the process. Your willingness to share that knowledge and your commentary is obviously to the benefit of many, as you so often point out.
When it comes to your commentary on the retail side of the industry...not so much. You do not learn either side by osmosis from being involved with the other side. This is contrary though to the thoughts of 99% of the factory wonks I have met. When I read some of your diatribes about retail, it is easy to discern the amateur nature of your comments.
I can though "Judge" you when it comes to your expressed knowledge of the retail side of the business. I read what you write and it reflects zero knowledge of the real dealership operation. You don't learn that process from making 27 employee purchases and getting your knowledge from an hour of conversation from "the insiders". That knowledge comes from having your money on the line and spending 16 hour days making it work. If it makes you feel any better though, 99% of the thousands of factory guys I sold over the years thought they understood retail and they also didn't have a clue.

I can though "Judge" you when it comes to your expressed knowledge of the retail side of the business. I read what you write and it reflects zero knowledge of the real dealership operation. You don't learn that process from making 27 employee purchases and getting your knowledge from an hour of conversation from "the insiders". That knowledge comes from having your money on the line and spending 16 hour days making it work. If it makes you feel any better though, 99% of the thousands of factory guys I sold over the years thought they understood retail and they also didn't have a clue.
.seems you judge without being smart enough to know how the inside works.. from my personsl and professional association with dealers all over the country.. because I bought a few cars, my knowlege of the business does ot come from that experience, but from 30 years of being smart enough to gleen everything I could from people in the business hat were willing to give me that knowlege. Know who buys cars, and what they are willing to spend. Through he dealer incentive program and corporate policies privy t only us who make a conceptions design for the target market and if the retail side can sell that car to their customers for the profit margin we expect them to deliver. The demographic is one of the first hing we look at... who will buy this car and who can afford it. And can the dealers sell it.
So again don't talk trash to someone who knows a few things. You see I could sell cars , but you could not design them. a car salesman is an entry level job. It's a job that does not require a degree or skill set other than interpersonal skills and a personality.
When ALL Else FAILS Almost ANYONE CAN GET A Job Selling cars.. THE learning curve is very minimal. And if that fails, you can always sell insurances. Or work at the post office.
Bill aka ET
The Best of Corvette for Corvette Enthusiasts
Sometimes I think certain people only post or respond to posts here to provoke an argument. As my grandmother used to say, if you can't say something nice, don't say anything.
Not sure why the OP posted this whole topic here rather than the Off Topic forum, but he sure got the haters started.
We bought a new car a couple of months ago - the only hassle was the inordinate amount of time we wasted while the dealership prepared all the paperwork. It's as bad as closing on a house these days! Apart from that, very professional and we were happy with the deal we asked for - and got.
I have only ever gone into a dealer knowing what I wanted and being able to pay for it, but I know that's because I am extremely lucky - I did a 5 year engineering training program with a major auto manufacturer, who sent me off to get my degrees on their nickel, and have had really good jobs from that day until I retired. Most are not that lucky, and really are concerned with the per month cost because they are running on a very tight budgets, so they have to be.
Talking to friends and family, it seems that is the used car side of the business that has the "iffiest" ethics - everything from almost inventing vehicle histories to bait and switch on pricing. Better than years ago, I suppose, when it was not unknown to throw VERY heavy oil into an engine, or even a handful of sawdust into a manual transmission or axle to quieten them down.
And as for house buying and selling - never had a problem either way. Most agents, like the rest of us, just want to make a living and they know full well that nothing spreads quicker than a bad rep as a realtor. I always used the most experienced agent in the area - usually easy to find out who has been around for a long time, and who has successfully sold a lot of houses in your area, as against someone doing it almost for pocket money.
Apparently there was some body damage on the car, and also a mechanical issue. The dealership was going to try and stall me, while they got the car sorted out. I refused the car, and they tried to force me to take it, and when I wouldn't, they said they wouldn't refund my deposit. Long story short, they did.
On the way home from that dealership, I stopped in to another dealer, as I needed a car, and they had something on the showroom floor that I liked. I had a hard time convincing them that I could afford it, as I was only 19 at the time, and looked all of 15................
The last vehicle I bought, a Jeep GC, I bought 2 years ago. After I retired, I had a part time job, for several years, driving a delivery truck for the local Advance Auto Parts store. I frequently delivered parts to the local Dodge/Jeep dealer, and the parts guys told me that if I ever was in the market for a new vehicle, to check with them, and they'd make sure that I got a "good deal". I did, in fact, get a good deal, but something that happened during the negotiation was kind of funny.
My one "bargaining chip" whenever I buy a new car, is either go in on a clean deal, which is best or if I am trading something in, go in with it clean and in reasonably good mechanical shape. That way, when they try to "lowball" you, I say to them, "Look at what I'm trading in....does it look like I NEED a new car"? When I bought the Jeep, the "closer" came out, and starts the usual "song and dance", followed up by "Have you been shopping this price around" (the one I hit them with)? With a dead pan, blank look, I said, "No....not yet". He looked at me, realized that I was prepared to leave, as well as not really needing a new vehicle, and said, "OK, I guess we can do this".......
Paper work usually is a state requirement.
Trades... You take junk in you get junk trade price.
My cars were detailed and NO pesonal itens in the car.
Last edited by oemtech; Aug 5, 2017 at 03:44 PM.



Friends-what? This is a forum. Am I supposed to make friends with people who are nasty? No one told me.
WILL SOMEONE FRIEND ME SO ET WILL BE HAPPY, PLEASE!!!
Last edited by The Rabbi; Aug 5, 2017 at 04:03 PM.



Stealerships ! Called that by so many who have come across people in a business that draws people of uncertain ethics and morals.. While the real Dealerships are managed by caring and empathetic people who understand how some dealerships survive and others
flourish. The " Business " is always in a feast or famine state of flux. Good dealerships know how to weather the storms. treat people right and not just the customers.. their own staff as well.[/QUOTE]
Response: Finally, Bill, you come out with a well thought out commentary.
Thank you very much,
Joel
Last edited by The Rabbi; Aug 5, 2017 at 04:00 PM.



How many of those cars did you sell for $100 profit- 1? -2? ... spare me - the old bait and switch...and those that are not good negotiators pay more right?
Get a g rip, you lost us all when you said "all buyers are liars". - it's the biggest professional joke to be a car salesman...
I'm out,...enjoy your old age knowing you spent your life ripping people off....
By the way, how could ET know anything about the marketing of cars when he worked in mfg.???
How many did I sell at $100? How would I know. I do remember some that sold for list. It all worked out well in the end.
Think about this: Without salespeople, there wouldn't be much of an economy. How insulting to say I spent my life ripping people off.

If a guy is about to make a very bad purchase, and those who see it as a bad purchase and follow grandma's formula, will keep silent, only allowing those who speak positively ( usually the clueless or uninformed ) will give this person a green light because no one spoke up about the pitfalls of this bad purchase..
For me, stirring the pots to bring out conversation, and opposing points of view, helps to make this forum interesting. This forum would die if everyone had the same opinion.
For me, I never sugar coat anything, and if you ask for my opinion, you are going to get it. And you can count on it being from the heart and not sugar coated and you could take it to the bank. I look at issue that people present as if I was giving advice to one of my children, or other family member. I'm not there to allow them to enter into anything that could potentially hurt them..
When someone presents an issue that I disagree with, IM going to respond.
in my 16 years here, I've accumulated 18,000 plus posts and threads in open forum. However in Private message I have over 20,000 plus.. most are requests for help but start out with "I value your experience and your advice" and your honesty. or a " thank you". Many with controversial issue will not air them in open forum. I get lots of private massages for just this reason.
Can I be harsh and abrupt at times. Yes.. But my motivation is to offer tough love for an ill thought out issue. Tough love gets their attention. Never sugar coated . I will tell people if they want my opinion and can not handle the truth, don't ask me. Ive been very vocal about honesty and integrity , morals and ethics.. Some times people need to hear the truth without the sugar coating.. this forum is such a place. and without Grandma's sensitivity.
Bill aka ET
Last edited by Evil-Twin; Aug 5, 2017 at 04:24 PM.

Left a deposit, had it checked out at a shop of my choice. They deducted what a new Tire sensor would cost. Total time with salesman thirty minutes at the most.

My brother graduated from Villanova University, second in his class. ( a smart guy )but has absolutely no street smarts. He's the nicest guy in the world and would give you the shirt off his back.. but he has Victim tattooed on his forehead and has been victimizes more than once..
What I hoped to accomplish was to let you know how to deal, which some of you have accomplished. Some of the stories here I don't believe due to anger at not knowing how to play the game. I've heard stories about how some stores are just despicable.
FYI, you can shop on the dealer websites and deal with their internet dept. playing one against the other. I do that when buying tires, sit on my but and call the stores 800#.
A car IS the 2nd largest purchase most everyone will make. College, big weddings etc are not for everyone.
Calling a Rabbi a liar was insulting and uncalled for as it was a personal attack.



















