I want to see this. I too am looking at a new rear to get rid of the 2.73.
But I want some warranty & I don't drag race. I do autocross.

 

First and formost, let me say this-
Everyone on this board is fully aware and has already known of our positive customer service reputation we have earned here to date over the last 5 years that we provide to our end-user customers, our tuner/installer dealers and to our WD dealers. We would not have acheived this level of success and positive reputation like we have thus far by "screwing" folks like you inaccurately imply with your thread.

It's never a winning scenario for the customer or vendor to have to come to close like this and we work very hard to find any reasonable resolution we can *FIRST* before it gets this far. However, if the vendor has done everything they can to help in a situation within their obligation as outlined in our documentation we provide to the customer, for which the customer refuses all gestures of customer satisfaction provided by the vendor, (less giving you the keys to my shop) than there is nothing more can be done.

Secondly-
I see you've been a mamber of the C.F. since 10/2004, only you've only ever posted 11 times over the last 2 1/4 years, with 9 of them coming on here yesterday to bash DTE and/or our products; therefore, it's easy to see your agenda.

Thirdly-
Since you have not replied to this thread since I did when I requested that you bring the truth forward first before I do to save everyone time/hassle with this and you have not (even thought your profile states you're reading this thread as I write this) than I accept that no-reply as a decision of "No'. That's fine, however, please allow me to come forward to present the truth to what has *REALLY* taken place here with this issue as a way of correcting a couple of your miss-understandings you have regarding the product, the inaccurate assumptions you've made, the grossly inaccurate claims you've stated and spotty information you've imcompletely provided.

We've always been a stand-up business since day-one and we're on the customers' side, however, I absolutely will *NOT* stand idlely by and watch someone bash DTE or our products with imcomplate data without us defending ourselves....

I will personally answer each and every statement you've made to provide clarity of what's been said with there isn't any that I've seen to date.


Phil
DTE

 

Keep it on track guys......., this is our rule:
http://forums.corvetteforum.com/show....php?t=1118161

 

Certainly Steve, as that's my intent. Thanks for the reminder.

Phil

 

I have a DTE stage 2 3.90 & Vig convertor w/trans. cooler in my '03 Installed by HP Performance (Always use a qualified installer ) and I will say this, As far as parts and install I could not be more pleased with both companies. I read the warranty information that was sent w/the diff. & sent a copy back as instructed by DTE. As I DO NOT abuse my car but do like to drop the hammer once in a while I would expect Phil would help me if I had problems as he has done here many, many times. Parts break, especially at the track. These cars are not designed for big smokey burnouts & hard launches, they WILL break.

I'll be for "the rest of the story"

 

I have all the DTE stuff in mine, albeit I built the diff myself but have all the internals, 800hp, cartek clutch (like you) and it no problems with it at all. The products are great. I use ET Streets but still launch at 5K+ at the track.

 

I have never spoken to you before and you know it. You were suppose to call me but never did! If I have left something out please let me know! Be sure you speak with Jenny thoroughly before posting.

 

I recall you calling us here a while back and requesting our HD internal parts for your car that you stated that you drag race a lot and it's quite evident by all the driveline parts that you've consistantly damaged over the years that you must really be hard on this vehicle.

*Incorrect* We stated that we don't build new differentials using old, used aftermarket parts- no matter who's parts they are or how little "used" they are to begin with- especially when the differential that these used parts were from a blown up unit in the first place....

Nice try, but give us a break....

Correct, within the guidelines of our documentation we provide you.

For drag racing, we suggested that yes- especially for a car that gets launched as hard as you described your car does.

*NOTE- What you have selectively decided to *NOT* tell everyone here in your claims is that you didn't follow our Differential Strut instructions as we outline, but rather did your "own" adjusting of the strut bars the way you "thought" they should be- not the way the manufacturer (DTE) states for correct installation. You informed us that when you were tightening them, you "thought" that the adjustement procedures didn't seem right, so you deviated from those and did it you own, unproven way instead. In order for the product to function properly as we engineer it, you *MUST* install it the way we outline, otherwise you'll have failures- which we describe to you in the instructions. We're not responsible (nor is any other company in general) for the outcome of the product's installation if you refuse and neglect to install the product as we outline it should be.

We don't, nor have we ever warrantied our differentials for racing applications and this is not uncommon for the aftermarket racing industry. Most aftermarket components destined for racing or very HP use are not warrantied for anything, other then to fit the intended application. That disclaimer certainly does not mean the component or manufacturer produces a poor quality product or is trying to "screw" people of their money- it simply means racing is racing and there is no way to possibly forsee all the ways someone can abuse their car on the track to prevent such stresses from occuring.

We're confused here now with the two stories you've told us... You told me personally before you sent the differential in to be looked at, that you were at the track and launched hard, breaking the driveline (transmission & differential) again. Then, when you described what had heppened to Jenny in the front office, you changed the story by stating that you had not been to the track and that they were closed... Please, which one is it???

Additionally, you were very rude and snotty with Jenny on the phone when she spoke to you about (which was completely uncalled for by the way) and I'm sure you wouldn't like someone talking to you the way you talked to a lady that day....) what we had found and on our position on the matter- even though we were going to *STILL* assist you finacially in getting this differential repaired quickly to get you back on the road, even though we didn't have to as outlined. You refused...

After that, I took the extra time to type out a very detailed analysis of why the differential fractured, (I can post this here if you're not aware of what I'm referring to) the first thing that broke that set off the chain-of-events leading to complete differential failure, etc. and included that in the box so you could understand what went on and why it occured for your own information. I could have just told you to "go take a hike" like someone would do if they didn't care, however, I did *NOT* do that and I tried to help- you refused....

If the way you talked to Jenny that day was your way of talking "politely", than I'd hate to hear you speak when you're upset!!!! There was certainly no "polite" words uttered from your mouth that day, that's for sure!!

Also, the other thing that you chose to not disclose here is that we left the unit completely dis-assembled for you so you could sell the remaining HD DTE parts if you wished (which all survived the differential explosion nicely as designed by the way) AND we took the extra time to hand-wash all the parts clean, so they would not arrive to you oily and dirty- making it easier for you to further handle the parts and to sell them.

I did not realize it arrived in a $13 tote and I apologize you did not get that back. If you want it back, let me know and I'll send it ASAP. If you don't want to mess with that, I'll send you a check for $13... All you would have had to do was to email me or call us about the tote and we would have taken care of it. That's easy, so don't publically make a mountain of issues out of a $13 molehill just to hedge your other claims, when a simple phone call could have corrected that issue to your "satisfaction" and it would have been done. Yo can't expect us to help you with that issue if you don't ask......

Correct, to send all of this back to you as per your request.


Every now and then, we, just like a lot of other tuner businesses do, get customers that wish to race their car heavily, so products are built for them to better support what their doing within the practicle limits of what the car's chassis/engine/body will allow. However, these folks truly belive that the Laws of Probability and simple physics do not apply to them just because they have a Corvette or because they have spent a lot of money on modifications.


The bottom line is with any car or any machine that experiences the stresses of any racing form- YOU WILL BREAK PARTS EVENTUALLY, no matter who you are or how much money you've spent on the car....period. I wish I could change those laws and change physics, because a lot of us (including me) would be a lot better off in not having to spend the money we do to support our habits; however I can't and the sooner a racer realizes this, the easier it will be for them to accept it when a component breaks and replacement is neccessary. No one ever said racing was cheap or that you would never break parts.....

We've got customers with our differentials that consistantly and relaibly run in the 9's and 10's year after year without incident, because they fully understand racing, they know that even though these Corvettes can be built strong, they are still street cars and they know how to properly launch the car with common sense to where it holds together for a very long time.

Then we have customers who will shatter and break many HD differentials, transmissions, torque tubes, axles, etc. etc. one-right-after another, no matter how well their built or who builds them, because they go out there and launch their car like a Warren Johnson Pro Stock Car! Driver input plays a HUGE roll in retaining long-term vehicle drivability.

We tried to help and did so in a number of ways here that we're said and also unsaid, but you refused most of it, so what are we to do??? I personally wish it didn't have to come to this Frank, but we've honored everything we stated to you we would in direct, black-white text- even more so, but if you refuse to accept our help in getting back going again, then that's your perogative I guess.

I certainly don't have anything against you personally Frank and you know we've chatted about racing and "cars" in general a few times on the phone during interesting conversation. I thanked you for your business then and I've thanked you for it continually since this, but if you refuse the help we offer you within the obligations we showed you, you can't come on here and truthfully say that we left you hanging.

My door and "phone" as it were, is always open Frank if you want to discuss this- as it always has been. Have a nice day and good luck with your F-car racing endeavors. :-)


Respectfully,
Phil Rickard
Dynotech Engineering Inc.

 

And, just for the record before this thread eventually gets locked, I've been on this forum a lot and for several years. Any new people who read this and hesitate in the slightest to order from DTE should think twice. There are many times where DTE has gone above and beyond. DTE makes top notch products and are some of the best in the business. This statement is coming from me, not becuase I am a vendor giving kudos to another vendor. I've only had my vendor status for 2.5 months but have been on this forum for a while. Keep up the good work Phil!

 

OK, both sides have had there say, time to take it offline per the rules.