Even when you want someone to "help you", you *STILL* are the one of the rudest folks we've dealt with.... Getting smacked in the face once by you, hung up on and talked snotty to after we we tried to help is bad enough... Would you come back for more????

As I've said before, we're always here to help when we can, but we're not doormats either....

I never said it was, however, I was merely pointing out your behavior towards us (customer or otherwise) when we've tried to assist you in the past. You conveniently neglected to inform anyone of that no didn't you?

Mine as well. Based on the garbage you posted in this thread, you haven't used any of that "professional courtesy" yet. You stung us once, shame on you- you sting us twice, shame on us. You won't sting us again.....

As I've said already many times now that you refuse to understand- No one is personally attacking you in any fashion- unlike the attacks you directed towards my religious beliefs. I'm merely exposing you for who you are, as you've initiated this line of dialoque.

Again, all of this is what we got in return for trying to assist you in the last debacle you had with your differential.... Thanks, but no thanks.


Phil

 

See, there you go again with your editing later-on to suit your personal bashing agenda and stating things that I did *NOT* say in any capacity, what-so-ever in my posts.

Even after all of these erroneous attacks made by you in this thread to myself, my company, my integrity, my religion, hanging up on us while we're trying to help you, etc. etc. etc, you STILL have the audacity to ask for "help", even you hung us for it the last time we tried. Your type is very predictable and it's unfortunate, because we would have been willing to work with you...without the crass attitude that you don't want to shed.

If you're willing to speak like men and in a civil manner, than I'm still all ears despite what you've posted in the past- just give me a call.

Phil

 

As a prospective purchaser, I would like to see the fix for the existing customers with a problem.

Using the scenario of hiding behind a computer screen does not offer confidence in a solution.

As a prospective purchaser, I would like to see a detailed fix with pictures on the web rather than one on one.

I get the feeling both parties on this debate are hiding facts.

 

Phil oh buddy! You are cracking me up. First your write and say it's water under the bridge, then you come on with another attack.
I know I need some reading glasses, but I don't think I am alone here. You need to go back and read the first two post, then come and read what you wrote here.
And you made a statment of something you said 4 times, but that is the first I seen it. Show me where you wrote it 4 times?

I'll be waiting for some more laughs. Your a funny guy.

 

Here is your first post. Where does it say As I said 4 times now, it was *OVER A YEAR* after the A4 kit was released that we had any calls on fitment and then those calls were only 2 out of nearly 87 kits sold? I only see that you said you don't have a clearance problem on ANY of your differential struts.

Also, you will see that you had already know about the welding. It was mentioned in the first post bud.

And if you really look, you can see pictures of it. Or have you even looked at them?

 

And to help you out buddy, here is a quote of the first post. I even made it in BOLD so you can see it better about how I mentioned about the WELDING.

 

Phil, I thought you was going to let this die down when you said it was water under the bridge and have a nice vacation. Why do you keep coming back trying to prove something? I think all people wants is you to provide an upper brace that doesn't allow the upper struts to rub agasint the fuel lines and/or E-brake bracket. Is that too much for a customer to ask? These people put a lot of money in there cars. They deserve a product that fits right the first time, and if not, at least a replacement without questioning them, unless the questions is to improve the product.. You have to remember the labor for them to replace this. You shouldn't even hesitate to give them a new brace (that works right without the interfernece). Yeah, yeah, I know you said you have fixed that. That is debatable still, and hasn't been proven very well. But if you want, you can even copy what I did, because it works great. I don't care. I just want people to be happy, and enjoy there car. I don't care about who is at fault. I only care about the consumer getting what they paid for. And you being a business man, should know that. What ever happed to the old saying, "The customer is always right"....even if they aren't sometimes. The rewards will be great for any business that will take care of there customers without questioning them, or accusing them as if they are trying to find a way to get out of helping them. Then the customer will spread a good word about the business and the rewards will be there. Isn't that what you want? You keep talking about bashing. Nobody is actually bashing you as far as I can see, just stating facts. Yes, there may have been some attacks on here, but then you counter attack. So where does it end? If you are a man of faith, then you should know that we should all forgive and forget, right? So do the right thing bud, bite your tongue if that's what it takes and drop the subject, and just tell everyone that needs a revised brace to call you. It's really a simple fix. And you would be so much more respected by doing that instead of keep posting a defense on here and trying to get the last word in. Because to tell you the truth, you just keep digging yourself in deeper and deeper. I don't know you, but I don't like seeing any vendor cutting there own throat. And you my friend, are doing just that. So please, lets drop this "you said, I said" stuff. It's not getting you anywhere. And me, I have nowhere to go anyway, so it doens't matter to me. If you want to make some more attacks, go right ahead, but I am done with this. I think I have said all I need to say. As I said at the begining, I only started this thread to show people what I thought was a great idea, and I thought you would think the same. I guess I was wrong about you. My mistake. It won't happen again. Good luck with whatever road you decide to take Phil.

Jim

 

Since I haven't taken the time to look at it, I couldnt call you with an intelligent tech question. If I cant figure out whats wrong I'll give you guys a ring..

I was making a statement, NOT bashing anyone..

I wouldnt run my car without the brace on it..

 

You just can't leave it alone can you and once again...CAN YOU READ???? Your last post directed towards me was #54 and my direct reply towards you making the my statement above was post #58. At that point, you and I were done and their were no more posts after that between you and I, *UNTIL* you decided to open it back up again. *NOW* you come back in here to stir it up all-over-again? *YOU* are the one continually attacking my company with slanderous, inaccurate claims, when all I'm doing is defending against such B.S. If you think that defense is "attacking", than so be, but you're wrong again.

[QUOTEI know I need some reading glasses,][/QUOTE]
Than by all means, please put them on!

I've been trying to get you to actually read the posts, instead of spouting here with blather that is completely inaccurate to the corrolary- and the fact that you've re-opened this after it was settled between you and I, is a direct testiment that you are not reading this and refuse to leave it alone.

You re-opened this, not me and as I said before, I'm not a doormat for you just because I own a business.

 

Since when have we hid behind anything? Our phone is always on and everyone knows who we are, where we are and the products we produce, so who is "hiding" here? It certainly isn't DTE....

Addtionally, who is "hiding" facts? I've stated multiple times here the synopsis of the product design cycle over the years and there are detailed pictures, product details, etc. on our website. Again, what is being "hidden" here????

 

You can't be serious... Now you just having selective reading comprehension and then posting opposite to what I actually said in an effort to try and discredit us. Nice try, but your making yourself look very foolish.

I'll explain it *AGAIN*, since it seems you can't seem to grasp a simple idea of a paragraph/sentence.

I SAID~ it was *OVER A YEAR* after the A4 kit was released that we had any calls on fitment and then those calls were only 2 out of nearly 87 kits sold
Now, what that means is, is that we sold over 80 kits to the public, tuners, warehouses, etc. both overseas and within the U.S.A. and not one of them had an issue with the fitment of the product on their car. Only after the first 80 kits or so were out there is when we received a couple of phone calls from recent customers that had tight fitment issues on their car. We looked at the bracket, re-designed it a bit as requested and we've not had an issue since. Given the volume of kits sold, it's not uncommon for some of our larger warehouses to have old stock on their shelves of the old design.

There, is that so hard to comprehend? It's getting *VERY* tiring having to explain things to you in 1-2-3format, because you fail or refuse to comprehend what you're reading, just to keep stirring your pot here for your own entertainment.

Wow...you really do have a comprehension/reading problem here and you need to take the time to see what has been posted and quit putting words in my mouth/on screen that I *DID NOT* say! *I NEVER SAID THAT I DIDN'T KNOW IT WAS WELDED!!!!!!* Can you grasp that??

In post #1 you posted, you had pictures there of the upper bracket and I could see someone had done some welding on it that was *NOT* native to our product. In my reply post #2 to you, *I* knew that you or someone had done some additional welding on the bracket, because I made mention of it in my direct post to you... Now why do you post like I'm hiding something??? Do you really understand what your typing???

Where in the wide world do you get your material??? You make such silly statements that completely flies in the face of logic that make everyone go, (including me) "What, is he for real"? There is absolutely no substance to most of what you've been typing since you re-opened everything... Are you tired or something?

 

Once again, refer to my last post I made directly to you.... Having to break all of this simplicity down further for you to digest is bordering on childish and all you have to do is read what has been written.

Here is my reply *AGAIN*, just so you can hopefully understand this time~

"Wow...you really do have a comprehension/reading problem here and you need to take the time to see what has been posted and quit putting words in my mouth/on screen that I *DID NOT* say! *I NEVER SAID THAT I DIDN'T KNOW IT WAS WELDED!!!!!!* Can you grasp that??

In post #1 you posted, you had pictures there of the upper bracket and I could see someone had done some welding on it that was *NOT* native to our product. In my reply post #2 to you, *I* knew that you or someone had done some additional welding on the bracket, because I made mention of it in my direct post to you... Now why do you post like I'm hiding something??? Do you really understand what your typing???

Where in the wide world do you get your material??? You make such silly statements that completely flies in the face of logic that make everyone go, (including me) "What, is he for real"? There is absolutely no substance to most of what you've been typing since you re-opened everything... Are you tired or something?"

 

Again, I ask you~ *CAN YOU READ*??? I *DID* LEAVE IT ALONE TOWARDS YOU, BUT ***YOU*** RE-OPENED IT UP ALL-OVER-AGAIN!!!
In case you didn't read my last reply to you regarding this, here it is again and I suggest that you put on your reading glasses to read it again, as you're making yourself look foolish by re-hashing the very same thing over-and-over-again.

"""You just can't leave it alone can you and once again...CAN YOU READ???? Your last post directed towards me was #54 and my direct reply towards you making the my statement above was post #58. At that point, you and I were done and there were no more posts after that between you and I, *UNTIL YOU* decided to open it back up again. *NOW* you come back in here to stir it up all-over-again?"""

I'm not trying to prove anything; however, I *WILL* defend my company when someone comes in here and makes slanderous, erroneous, inaccurate, discrediting claims about me, my religion, my company, etc. when there is absolutely no reason for that garbage what-so-ever, in any capacity. You would do the same if you or your family was attacked in a public place also, so once again, don't make it out to be anything more than what it is.

That's fine and when, in all the posts I've made here thus far, did I *EVER* state I wouldn't do that? That's right, *NEVER*. However, you folks haven't just simply been "asking", you've been bashing me, my company, my religion, my integrity and our customer service in one breath and then turning face and making it sound like you've been "asking" nicely, but all I've been doing is "attacking" in return??

If someone came up to you and demanded to borrow something from you, all-the-while calling you names, attacking your personal integrity, hanging up on you on the phone, telling others errouneous garbage about you, laughing at you, etc., would you even want to help tham in any fashion? You know damn well you wouldn't, but that what some of you have done here.....yet you still expect to be "helped" anyway.

Try acting like a man, discussing it like a man and holding a civil conversation without attacking others to satisfy your ego and this board would get along much better, not to mention I would be more inclined to assist you. Act like an azz and your on your own...

You say that in words, but your actions in this thread does *NOT* follow. Hypocrisy is a bad thing....

Because their not and if we followed that statement (like we wish we could these days) than we would get a barrage of folks like Glenn that will try to take advantage of us any way they could, just to get something for free or for us to take care of a problem that we did not creat or start. Just look at how many folks mod their cars, only to blow up the driveline somehow and then expect GM to fix it for them for free... When they are denied, they take all of the mod parts off and take it back to another dealer to dishonestly state their car "just broke" so fix it under warranty". Is the customer "right" or "honest" here??? Absolutely not, so why does the business have to take it on the chin for the dishonest customer "who is always right"??

We've been ripped off by more "customers" in the last 5 years via thousands of dollars than I could ever even think about doing if I tried and I'm sure they "don't care" they did it either. Those types of "customers" force businesses to create policies to protect themselves against, otherwise, they'll be out of business very shortly.

Yes and that is what we have achieved to date doing just what you describe here. However, I won't be ripped off by *some* dishonest people any longer and I'll do whatever is neccessary to protect my company from those type of folks. As I've said before in this thread a few times now, I'm willing to help anyone if I can, but I'm not a doormat and I won't be treated like garbage like some have done in this thread. If you want to be civil and treat us with the same respect that you want in return...let's talk. However, if you want to be an azz, than go elseware.

Now I know you're not seriously not believing what you're typing here! If you don't see the "bashing" in this thread, than you sir are either completely blind to where glasses won't halp you -OR- you are simply stabbing your head in the sand to ignore what is really going on here. Here is the dictionary meaning of "bashing", since you can't seem to comprehend what it is, even though you've participated in it.

Bashing~ "relates to a class of negative, abusive of slanderous attacks which share common motivations and levels of intent, taking on a pejorative meaning.

I tried to do that with you in post #58 and it was done between us. However, *YOU* re-opened it, *NOT* me!

Are you blind??? Once again, I *DID DO* both of those things in this thread, so why are you *STILL* saying to do both of those things now????? *READ WHAT HAS BEEN WRITTEN*!!!!!

I could care less about the last word, but as I said before, *I WILL* defend this company where I have to against erroneous, slanderous, attacks on myself, my religion, etc. If standing up for something I believe in life that I've built up from nothing makes me less respected, than so be, but as I said before, I will *NOT* be a doormat to some of the B.S. that is in this thread. *YOU* re-opened this thread, *NOT* me!

We've been through debates like this in the past and after all the duct settles, folks know who we really are and the customers who we want, always return, because they see through the B.S. in this thread. Belive me, we're not cutting our throat and our continued success to date proves that. We'll not change a thing that has made us successful. Also, since you don't know me, how about dropping the personal attackes then?

Once again- I tried, but *YOU* cut it open again.

As I've said before, no attackes from here, only defending oneself from the onslught of complete B.S. in this thread. You said you were done with this yesterday, but you chose to re-open it all-over-again today... Which is it Jim? Just drop it like I tried to do with you yesterday...

Correct, you are absolutely wrong about me, for if you had actually called me to discuss the issue, instead of resorting to your online bash-fest you've created, than you would have understood how pleasant we can be to work with when you approach us in the same civil, respectful manner in which you would like done to you. However, you did just the opposite and this is what happens as a result.

Hopefully you'll drop it this time like I did with you yesterday.

None of this had to come to this and it's unfortunate that some folks think online pressure via attacking/bashing is the way to get anything, when in fact in the absolute *WRONG* way to go about getitng anything! We're still the same folks who have earned our positive reputation in the Corvette Community to date with our products, services, customer service and via the vehicles we build here. We'll not change a thing and the business will continue to grow as it has for the last 5 years. I've said it before in this thread many times- if anyone wants to discuss the bracket in a civil, respectful manner on the phone, call us and I'll discuss it with you, despite the slander that's been thrown our way here.

Best Regards,
Phil

 

Phil, The post I was refering to was showing AFTER you had said it was water under the bridge. Now it's showing it before that. Otherwise, I would have never responded to your comments, and left it alone.
And speaking of negative, you made the first negative statement in this whole thread with your post #2, saying you have never had any problems with any of your braces that wasn't modified. Which I know is . And trying to pass the fault of the strut rods rubbing against the fuel lines, off on the brace being modified, which I know is not true.
Then you later admitted a problem with some of the units. But without a doubt, mine was cause by the welding. You are wrong. Believe what you want. I know when I see it.
END OF STORY.

 

No, your wrong, it is showing the same thing (post dates/times) as it did yesterday, you just failed to see it correctly the first time until you looked again- nothing has changed like I said. You posted #54 as an end to your further posts and I posted #58 as a direct reply to you also ending it between you and I. I *NEVER* posted towards you *AT ALL* after I said the issues was water under the bridge between you and I in post #58...*NEVER* and the post count clearly shows that!

There is *NOT ONE* negative comment, word or otherwise in my #2 post to anything you stated in #1 post- I was merely stating what we know based on our experience with previously modified brackets not fitting correctly. *YOU* and only *YOU* twisted it into something negative that it wasn't and you ran with it from there... That is exactly why I calmly and professionally stated to you on at 2 different occasions, for you to not look into it more than what it is and don't make a mountain out of a molehill. To this very day, you refuse to do that for whatever reason I have no clue.....

Again....you're putitng words into my mouth and on screen here that I *DID NOT SAY*!!!! I told you that when a product is manufactured in a certain way and then the component is altered by someone else later, than all bets are off if the component will fit anymore. Geez....I've covered this with you *3 TIMES NOW*!!!

Your reading comprehension is the worst I've ever seen from someone of adult age and unfortunately, you keep re-hashing things that we're already covered multiple times and it serves no constructive purpose what-so-ever for anyone, other than for you to *think* you're making a point when your point is hollow, as we've already covered that many times in the past within this thread.

You just couldn't leave it alone could you.... You say "end of story", so why don't you practice what you preach and just leave it alone, as we keep having to hash over the same things over-and-over-and-over with you to oblivion.

As I already said and proved- you said it was over in post #54 and I replied the same in post #58. You then re-opened it all back up again for your own amusement. Leave it at that, read *ALL* the posts clearly and you'll find a number of your questions/issues have already been addressed multiple times.

 

Phil........so, why are you refusing to post the solution to all of those with this brace problem here on the forum? Simple request --- simple answer if there is one...........Proper customer service on a nearly $400 item should be to make it right if it is not, and to publish that solution in this forum would be an outstanding effort and right everything that has gone wrong with this thread....If the metal fuel rail lines on the 97 to 99 cars are larger than the later years, that may very well be contributing to the problem that we have been attempting to address here..........

Here are my choices.......
1. I will be happy to call you if you agree to having both sides of the conversation recorded. Washington is a two party consent state for recording of phone calls. If you will agree to this so that I have some kind of protection here from what is happening above, I will be happy to call you.....or

2. Please post the solution to the brace problem that you are proposing.

3. I am going to remove my brace as there is no way I can continue to drive the car the way the top two braces are hard up against the fuel lines and the rubber crossover tube in front of them. I am going to begin by taking only the top two braces off to see if that at least cures the noise transfer problem. Do you know if that will create any stress on the trans or diff if the bottom two stay on, or should I relieve the tension on those as well? If there is a modification of any kind that can be made to either the back "horseshoes" or the top rods, I will more than happy to pay for shipping to you on those items so that the modification you have referenced may be done to them. I WANT to enjoy my car again, and I know you can help that happen.

4. If I hear nothing from you, I will presume that you are no longer interested in fixing my brace.

 

Have you even taken the time to read anything I've addressed towards you or others here? Obviously not, for if you had, than you would not have had to ask this rhetoric question in every post you make, as the answer I gave is *CLEARLY* posted in multiple posts I've made- for even you to see. Look it up, as I'm not re-typing it all over again for you for the 4th time.

I'll accept calls form anyone at anytime, but if you really think you need to record things, than the problem is with you, not us. You won't call (you haven't yet) because you're probably too embarrassed to speak to me or Jenny after the rude way you've spoken to us before on the phone to the point of hanging up on us while we were trying to help you. Anyone who would have the gull to speak to us the way you did then and then turn right around and demand something more from us *AFTER* we tried to help you once before, speak poorly of your character. The only recorded conversations we authorize with anyone is with our banks, our attorneys and with our other business relations we have here. Anything other than that- especially coming from you who has stung us once already, will be put in place for the use malice later on, for which I do not subscribe. I see though your B.S. clearly and as I said before, you're quite predictable. Nice try.

I've already covered this Glenn and anyone who wants to call and speak to us respectfully like men, we'll see what we can do for you. We've sold over 300 kits thus far without issue on any car with the exception of only a handful of folks here with possible fitment issues. That ratio hardly points to a "bad design" as you so stupidly stated, but as we did after the first of 3 years in production, we're willing to look into it for you once again and make a change to suit those handful of cars out of hundreds.

I do not recommend leaving the lower strut rods on the chassis without the front strut rods on in tandem.

As I said, I'll look into it for the few folks who have fitment issues- you included, despite what you've stated about me, the shop, etc. in the past. That's the type of service we offer and always have.

Now see, was that so difficult to speak hold a resposible online conversation without all the bashing, goading, name calling, slandering going on like it has done to date? I've said it before and I'll say it again- I, just like everyone else on here, is receptive to folks who treat us as well as you would expect us to treat you. If you need a solution, we'll provide it if we can and go from there and that's all it had to come to be asked in the first place before all the negativism poured in.

This board is far too sensitive to *anything*, with *anyone*, about *any* topic, no matter who or what it's about.

If we can make a change to suit your cars, it most certainly won't happen overnight, as there are a number of welding jigs, component blueprints, CNC laser cutter programs, etc. that must be changed *first* and validated before a production run is initiated. We can fit a number mock-up parts though within a couple of weeks.

 

Sounds like we better do business by email where there is going to be a record. If you prefer we can take this off forum from now on ( I sent you my email by PM).....were you really writing emails at 3 in the morning?? ---- I might as well have done the same thing for all of the sleep I got last night......
So, I have an appointment to take the upper rods off next Friday. Do you know if all four rods and the horseshoe can be removed without dropping the differential? If there are instructions that could be emailed to me, that would be great (I am not sure that I can find the originals)
If so, I will box the four rods and the horseshoe up and send them to you for repair/modification that same day. It does not appear that the front fastening points are easily removed with significant R and R of the rear end -- correct?
If I can, do you prefer pictures that will show what the rods are doing and why this brace needs modifying?

 

Well its there unfortunately………..take it off line folks IAW the rules, enough by all sides.