HEY EVERYONE. I RECENTLY PUT A NEW SET OF WHEELS ON MY CAR, THEY ARE THE ZR1 REPLICAS MADE FOR C5s. THE MECHANIC MOUNTED MY STOCK TIRES ON THE WHEELS AND BOLTED THEM IN FOR ME. IT'S NOW A MONTH LATER AND MY WHEEL BOLT HAS SNAPPED ALL THE WAY AT THE BOTTOM 3 TIMES NOW ON TWO SEPERATE WHEELS. ANY IDEAS ON WHAT IS WRONG. THE WHEELS ARE 100% FOR MY CAR ONLY AND NO TIRE SIZE CHANGE. IS IT POSSIBLE THEY MISSED SOMETHING WHEN PUTTING THE WHEELS BACK ON? THE MECHANIC SAYS HE CHECKS THE TORQUE ON THE LUGS EACH TIME AND I BOUGHT NEW LUGS JUST TO MAKE SURE THAT WAS NOT IT AS WELL. PLEASE HELP, THIS IS MY DAILY DRIVER AND I CAN NOT SEEM TO FIGURE IT OUT..

 

You can't seem to figure out the CAP LOCK BUTTON EITHER. Maybe your "mechanic" used an impact to put the lugs on and over torqued them.

 

Check the torque yourself-they're obviously too tight,no matter what the mechanic says.
Wheel studs don't just snap off.

Speaking of "off"---try it on the caps lock...

 

I think I'll have to call on what your mechanic told you... Those things don't just magically snap off...

 

About what torque should they be at when i check? What is this "cap lock" you speak of? I know since the last time he torqued them to 100 by hand. Any more ideas? I'd really love to figure this one out aasap so i can gget back on the road. Thanks for the answers so far!!

 

Sounds fishy...but I would do a visual inspection of the wheel hole pattern v/s the studs......who knows........they are import knockoffs....

 

Pretty sure the manual says to torque to 100 ft/lbs. Make sure you use the star pattern. Have you considered calling the place you purchased the wheels from for their take on this?

 

yes i have called them. They says its the lug nuts, but it doesnt make sence at this point. Really makes me believe the wheels are off. I bought them from zip and they are giving me a super hard time in swapping out the wheels. All i want is the same thing that will actually fit.

 

First off, we are not giving you a hard time about returning your wheels. You need to take some responsibility for what happened, I understand that you did not mount the wheels your mechanic did. He needs to take responsibility for what he did which is using a shanked lug nut. It is very clear in the picture you sent me, as part of the lug nut is still in the hole of the wheel. I told you I would help you out, but that does not mean I am going to replace your wheels at no charge because your "Corvette" specialist did not use the correct lug nut. Like I said on the phone, those wheels are ruined, it no longer matters if you use the correct lugnuts on them anymore. I understand the wheels did not come with directions, none of them do, they are meant to go to a qualified mechanic to install. To someone that is qualified it is common knowledge of the different types of lugnuts used on different types of wheels. Had he used the orginal lug nuts off your 98 they would have fit, they would not have looked pretty but that would have mechanically been just fine. Not only did he use the shanked lug nuts and ruined your wheels, he has charged for you for replacing the broken studs several times, when his actions caused them to break.
You are welcome to check here on Forum about our customer service policies, we stand behind what we sell, but that also does not mean they we can be taken advantage of. I have talked to the manufacture late yesterday and showed him the pictures of the wheels. He is under the exact same impression that I am, I am also curious as to why you have not sent me the other pictures I have asked for.
Justin

 

Post Pics

 

I have them, but I will let the OP post his pics if he would like to pursue this.

 

this is crazy!! i will post pics now. please everyone who can see let zip know there is nothing inside the wheel. they are acorn nuts. does this sound like customer service????

 

Please, post the pics, would you like me to. I forward your pictures to the vendor who also stated the exact same thing as I did. Just for your knowledge when you talk to the mechanic, aluminum does not rust. Look at your pictures surrounding the stud inside of the wheel. What part is that?

 

[IMG]<a href="http://photobucket.com" target="_blank"><img src="http://i194.photobucket.com/albums/z138/dakiddwantzpics1/wheel2.jpg" border="0" alt="Photobucket"></a>[/IMG]

 

yes please post the pics.

 

we used corvette specd acorn lug nut. your site says nothing about using anything special. if that is the issue you need to change your web page and figure out my situation. i paid hard earned money and this is no ones fault but your sites.

 

Bob,
I felt bad for you when your first called, and I still do somewhat, but your story changed between Friday and Monday and I do not appreciate being told two different stories. I told you that I would help you out but instead you insist that because there were not directions that this should fall on our shoulders. First off if your tire or Corvette specialist needs directions on how to mount wheels and tires then you need to find someone new. You still have not sent the pictures I have asked for, you sent me cell phone pictures that are not of the highest quality. It looks like the shank of a lugnut down inside the wheel. I have asked you for more photos and photos of the parts. Based on the response from you that I have recieved and no additional photos that is the decision that I have made. This decision was also based on our phone conversation on Friday and you told me that the lugnuts he used looked nothing like the ones in the photo, that yours went down inside the wheel. You told me something different on Monday so which is it. If the pictures that you sent me are not correct, then you need to send me the correct ones. The warranty on the wheels is for one year on the craftsmanship of the wheels, it does not mean if you mess them up we replace them. I have talked to the manufacture of the wheel as you have also. He told me that he explained to you they would look at the wheel if you sent them in. He also looked at your photos and thinks you used a shanked lug nut. Now if you did not how come you have not sent the pictures that we asked for. I asked for these to help your cause, if you were using the correct lugnut and this was happening then we have an issue with the manufacture and yes your wheels would be replaced at no cost. However you have not sent anything, you keep repeating the fact that there were no instructions with the wheels which makes be very skeptical.

 

my story has not changed, i was quick to judge when the new lugs came in for hope that could be the problem. It was not, just more money spent. Pictures will be coming to you. As for the customer always being right i dont see it in this case esp with no notations on the wheel, packaging, or instructions. Nothing was done wrong on our side and still being blamed on a corvette specd lug nut..there are at least 5 other corvettes with the same lug nuts and no problems. All i am asking for is an exchange or fix to the problem, not money back, not a different product. In my eyes a manufacturer would love to have these wheels back to check out the issue, help future customers, and make sure all are going to be [b]safe in the future.

 

Cant see the pics at work!

BC

 

Hey, you've got nothing to hide...right? Why not post up pics of the damage and lugs nuts for the forum members......especially if you are going to continue to bitch about it.