Cartek customer service
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Joined: Nov 2002
Posts: 55
Likes: 1
From: Albuquerque NM
Cartek customer service
Wanted to get comments from anyone who has dealt with Cartek as to their customer service experience. Was your experience satisfactory? Did you purchase products or service at their shop or through the mails? Did Dave or someone return your calls or E-mail messages in a timely fashion? Were the products/services delivered when promised? If you are uncomfortable leaving your comments for others to share and benefit from, feel free to send a private E-mail to me. I do appreciate your comments. :seeya
Burning Brakes
Joined: Feb 2002
Posts: 1,154
Likes: 25
From: Jasper GA
Re: Cartek customer service (DeViL)
Cartek built, installed, and tuned my C5R 427. While a number of unforeseen technical problems arose as the project progressed, Dave and the crew bent over backwards to address them quickly and professionally.
As for answering phone calls, etc., you have to spend a day at their shop to appreciate the amount of time Dave devotesto answering the phone, providing quotes, and just generally trying to keep a large mob of customers and potential customers happy.
I view customer service as the ability to deliver a product the exceeds the expectations of the buyer. In my case, they did that, and more.
As for answering phone calls, etc., you have to spend a day at their shop to appreciate the amount of time Dave devotesto answering the phone, providing quotes, and just generally trying to keep a large mob of customers and potential customers happy.
I view customer service as the ability to deliver a product the exceeds the expectations of the buyer. In my case, they did that, and more.
