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Old Jul 18, 2008 | 02:39 PM
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Default XM Warning

After my 3 month trial subscription ended in April, I did not renew. In July while on a road trip I called and activated for $77 for one year. That year expired July 14. With noisy tires and bad hearing I have not used the radio. Now I see a charge on my credit card for $39.71 from XM for a quarter.

Be careful. If you think you are verbally subscribing for one year at a discount price, guess again. It is a lifetime subscription with no warning.

Jerry
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Old Jul 18, 2008 | 02:43 PM
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Originally Posted by jerrybooher
After my 3 month trial subscription ended in April, I did not renew. In July while on a road trip I called and activated for $77 for one year. That year expired July 14. With noisy tires and bad hearing I have not used the radio. Now I see a charge on my credit card for $39.71 from XM for a quarter.

Be careful. If you think you are verbally subscribing for one year at a discount price, guess again. It is a lifetime subscription with no warning.

Jerry

I went thru this also. Big pain to try and cancel. Best advice is to put XM subscription on a seperate Credit Card and cancel the card if you don't want XM any more.
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Old Jul 18, 2008 | 02:46 PM
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Originally Posted by Raazor
I went thru this also. Big pain to try and cancel. Best advice is to put XM subscription on a seperate Credit Card and cancel the card if you don't want XM any more.
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Old Jul 18, 2008 | 02:46 PM
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Originally Posted by jerrybooher
After my 3 month trial subscription ended in April, I did not renew. In July while on a road trip I called and activated for $77 for one year. That year expired July 14. With noisy tires and bad hearing I have not used the radio. Now I see a charge on my credit card for $39.71 from XM for a quarter.

Be careful. If you think you are verbally subscribing for one year at a discount price, guess again. It is a lifetime subscription with no warning.

Jerry
If we've learned anything here it's NOT to give XM your credit card...
Get a hard copy bill and pay by check
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Old Jul 18, 2008 | 02:47 PM
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As soon as XM or Sirius has your credit card number, renewel becomes automatic with zero warning to you. I refused to give my credit card number to XM during the trial activation and the lady on the phone was very ticked off. Too bad for her. I have Sirius in my truck and now in the Vette and renewel is automatic. I don't like that it works that way, but since I will renew anyway, it is not a big problem.

Don't give XM or Sirius a credit card number if you do not want automatic renewels!
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Old Jul 18, 2008 | 02:49 PM
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Originally Posted by Modshack
If we've learned anything here it's NOT to give XM your credit card...
Get a hard copy bill and pay by check
That waht I do...bill me and I pay by check.

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Old Jul 18, 2008 | 02:49 PM
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Originally Posted by jerrybooher
After my 3 month trial subscription ended in April, I did not renew. In July while on a road trip I called and activated for $77 for one year. That year expired July 14. With noisy tires and bad hearing I have not used the radio. Now I see a charge on my credit card for $39.71 from XM for a quarter.

Be careful. If you think you are verbally subscribing for one year at a discount price, guess again. It is a lifetime subscription with no warning.

Jerry
It's like any other subscription based service it will continue unless you cancel. Cable,Phone,Internet newspaper. They are all the same.
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Old Jul 18, 2008 | 02:50 PM
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Originally Posted by Modshack
If we've learned anything here it's NOT to give XM your credit card...
Get a hard copy bill and pay by check
That is what I do...bill me and I pay by check.

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Old Jul 18, 2008 | 02:50 PM
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Originally Posted by Swiftrider08

Don't give XM or Sirius a credit card number if you do not want automatic renewels!
At more than double the going rate...
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Old Jul 18, 2008 | 02:52 PM
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...and I have not had one problem with XM ever.




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Old Jul 18, 2008 | 03:10 PM
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Originally Posted by Swiftrider08
As soon as XM or Sirius has your credit card number, renewel becomes automatic with zero warning to you. I refused to give my credit card number to XM during the trial activation and the lady on the phone was very ticked off. Too bad for her. I have Sirius in my truck and now in the Vette and renewel is automatic. I don't like that it works that way, but since I will renew anyway, it is not a big problem.

Don't give XM or Sirius a credit card number if you do not want automatic renewels!
Some credit cards have single use numbers available (virtual card).
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Old Jul 18, 2008 | 03:18 PM
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XM isn't the only business that uses this practice. I'm surprised in 2008 we are still "discovering" this deceitful practice. I had a similar fight with a major CC.
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Old Jul 18, 2008 | 03:22 PM
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Originally Posted by Swiftrider08
As soon as XM or Sirius has your credit card number, renewel becomes automatic with zero warning to you. I refused to give my credit card number to XM during the trial activation and the lady on the phone was very ticked off. Too bad for her. I have Sirius in my truck and now in the Vette and renewel is automatic. I don't like that it works that way, but since I will renew anyway, it is not a big problem.

Don't give XM or Sirius a credit card number if you do not want automatic renewels!
That's true with almost all service items. Once you give them your cc it is usually written in (buried) in the contract that it is automatically renewed unless they are notified. Same would be true for GMS Onslow, I'm mean Onstar.
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Old Jul 18, 2008 | 03:26 PM
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Very simple. Call your credit card company and tell them do not pay XM for their service now and in the future. If they decline tell them you will close the account. They will do what you tell them.
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Old Jul 18, 2008 | 03:41 PM
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No XM for me in any of my cars.

By the way, I like your last name.
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Old Jul 18, 2008 | 03:45 PM
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Either use a temporary credit card number (if your bank offers this service) or ask for a paper bill instead of credit card billing. The paper bill will often, but not always, cost an additional $2.
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Old Jul 18, 2008 | 03:47 PM
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Nobody wants to listen to all the horror stories of XM's ****-poor service. I had three vehicles on XM for a while and now have none due to their constant billing problems and unbelievable amount of time I spend on the phone over the course of my dealings with them trying to fix problems.

I highly recommend that people NOT do business with them until upper management gets the message that their service ranks among the worst in modern history.

If you think I'm ranting about isolated problems, do a search and see how many problems are reported just on this forum.
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Old Jul 18, 2008 | 04:06 PM
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No lifetime option with XM......Make the switch to Sirius!

~Brian
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Old Jul 18, 2008 | 04:11 PM
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Renewed a month or so ago with the same $77. annual fee. And of course, had them bill me and I paid by money order (not even my check number).
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Old Jul 18, 2008 | 04:14 PM
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First you must be proactive with them, when your 11 month anniversary comes up, call them and get your best deal.

Second, no credit card. Back in May they billed me for exactly 77 dollars even. -- eddie
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