Windshield replacement concerns
Pro
Joined: Mar 2016
Posts: 622
Likes: 38
From: Down South
Good for you Bob.. around here we call a lifetime's experience substantial.. We travel for a living.I don't even know why I got in this conversation comparing in my mind my vehicles traveling millions of miles a year to cars driven hundreds of miles a year and less.Just trying to participate I guess. I'm off the subject and never intended to get into a text argument.
Last edited by Dub Mc; Oct 7, 2016 at 12:50 PM.
Racer
Joined: Apr 2014
Posts: 489
Likes: 63
From: Mason OH
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A great assessment .... back in the day we were not the company that we are today
Belron, our parent company has made a huge investment in training , specialized tools and world class inventory .....
And as in any business , stuff will happen , it's how one reacts to the stuff that can make a customer for life or alienate a customer.....
With our NPS score and the shear number of customers we serve every day it seems to prove that we are making a lot of people happy . . . As always you will hear about the 1% of unhappy customers but seldom hear about the 99 % That were completely satisfied
Dave
Belron, our parent company has made a huge investment in training , specialized tools and world class inventory .....
And as in any business , stuff will happen , it's how one reacts to the stuff that can make a customer for life or alienate a customer.....
With our NPS score and the shear number of customers we serve every day it seems to prove that we are making a lot of people happy . . . As always you will hear about the 1% of unhappy customers but seldom hear about the 99 % That were completely satisfied
Dave
The satisfaction numbers are probably bogus numbers. Complaints are probably not even registered since Safelite fields calls for a lot of insurance customers. If a customer were to call and complain they don't realise they are actually talking to safelite. Why would safelite want to make itself look bad to the insurance companies if it has 100% complete control of it? Its a great idea.
I just use my perfectionist mentality to make sure I don't make any mistakes. And you are correct, some mirrors are a little tougher than others but not impossible to remove without breaking with a little care.
Racer
Joined: Aug 2016
Posts: 435
Likes: 43
We travel for a living.I don't even know why I got in this conversation comparing in my mind my vehicles traveling millions of miles a year to cars driven hundreds of miles a year and less.
I'm not sure why you got into the conversation comparing your vehicles to others, but when someone makes a statement or claim on a public forum and it inaccurate, questionable or otherwise debatable, you need to realize that people will comment. After all, these are "discussion forums" meant for discussion.
Race Director
Joined: May 2012
Posts: 15,758
Likes: 3,277
From: Phoenix area, AZ
Pro
Joined: Mar 2016
Posts: 622
Likes: 38
From: Down South
Thank you Corvette Ed..... I'm good here Bob, to many years and miles and dishonest out of state vendors have left me expecting the worse and hoping for the best. I am a skeptic for a darn good reason.. My company has been hosed so much in 20 years by out of state vendors we don't even make a sound when we break wind. Again I'm good here.
Le Mans Master
Joined: Oct 2014
Posts: 8,672
Likes: 2,726
From: Atlanta GA
Any person that deals with Safelite and Safelite Solutions on a daily basis knows how they operate. Its a damn shame that small business owners are too damn stubborn to band together and do something about it. Has nothing to do with being a competitor. Just truth
The satisfaction numbers are probably bogus numbers. Complaints are probably not even registered since Safelite fields calls for a lot of insurance customers. If a customer were to call and complain they don't realise they are actually talking to safelite. Why would safelite want to make itself look bad to the insurance companies if it has 100% complete control of it? Its a great idea.
I just use my perfectionist mentality to make sure I don't make any mistakes. And you are correct, some mirrors are a little tougher than others but not impossible to remove without breaking with a little care.
The satisfaction numbers are probably bogus numbers. Complaints are probably not even registered since Safelite fields calls for a lot of insurance customers. If a customer were to call and complain they don't realise they are actually talking to safelite. Why would safelite want to make itself look bad to the insurance companies if it has 100% complete control of it? Its a great idea.
I just use my perfectionist mentality to make sure I don't make any mistakes. And you are correct, some mirrors are a little tougher than others but not impossible to remove without breaking with a little care.
WOW .... you really think that is what we do .......
we don't administer the surveys and if you don't think the insurance companies monitor our performance you are sadly wrong ...
when the call center takes a warranty call a warranty ticket is generated for each one ..... you really think we don't track it or somehow manipulate the numbers ....
Dude take your fight over to the GLASS BYTES forum will you .........
this is not the place for this discussion and I will not reply to any more of your absurd accusations
Dave
