Any outcome?

 

They refused to pay for any portion of it.

I don't want to get lawyers involved, so I pretty much just gave up. Haven't gotten it fixed yet.

 

What is this lawyer stuff. Didn't you read all the replies? Did you read mine? Why do you need a lawyer? It is a small claims case. I advised you what to do to get ready for them turning you down....
just follow those steps, take it to small claims, and you will win.

 

I would just withhold payment for the amount of the repair.... This would not give me confidence regarding the mechanical work.

 

He had to pay when the car was picked up. Also....how do you get your car if you do not pay? If you don't pay, and don't take the car, the facility will charge storage fees.

 

stop payment on check or credit card. Explain circumstances.

 

If you stop payment on a check for services which were actually rendered, you are guilty of, and may be accused of, various degrees of theft, dependent on local laws. I am not saying you will be arrested, but you will likely be in trouble. If you ask your CC company to stop payment, they will ask for the basis of the request. These circumstances will not be sufficient for the CC company to withhold payment.

In any case, stopping payment does not solve the problem, it only creates new ones.

The most simple solution is SCC.

 

small claims court? I've never heard of anyone actually collecting. I've seen people win in court but never collect.

I don't see how anyone would get into trouble when withholding payment for damage. Particular when the party has an estimate for repair.

 

In canada if you win in court you would then be entitled to register a lien for the amount owing against the business and probably the owner personally.

If the owner ever went to sell the business they would need to deal with the debt.

 

Go to the Texas Attorney General's Website. They have a division that handles business-related issues just like yours. The TX AG doesn't mess around. Then file a complaint with the BBB and your local Chamber of Commerce. They'll all go after this business, and can be enough of a PITA that the business might take care of things just to shut everyone up.

 

Thanks for the replies everyone.

I'm not confident in trying a credit card dispute since they did complete the agreed upon service... I guess I could call my cc company and see what they suggest.

Right, I just don't have the time/energy to go to small claims court. I have no experience in the area. Maybe I would actually get the money for the repair, after all the court fees, etc, but I'm a little skeptical. Thanks for the advice though, if I had more free time on my hands I would probably do that

 

Eddie,

It seems you didn't receive my last email requesting a photo to send to my paint guy. I'm not avoiding you or ignoring you. The fact that I had to find this on a forum is a bit annoying but it doesn't change the fact that I want to make this right. I'm here at the shop literally 7 days a week. We have a shop phone and you have my cell number.

For the guys bashing and saying that you should get an attorney and what not. Let me give you guys a small back story.

Eddie brought his Z06 in for ported heads, cam and a tune. When we started the disassembly process we noticed the engine had been replaced at some point and the heads were already ported. Doing the honest thing we called Eddie and let him know the heads would not need to be removed and he would save a great deal of money as a result. Why would we be anything but honest here?

The bumper...at some point someone removed the bumper. When they did they broke the bumper tab connecting it to the fender. Instead of fixing it right they used epoxy to glue it back in place. My tech removed the bumper because the way the haltech intake was installed. There were bolts holding it in place he couldn't access. I did not find out about the bumper issue until Eddie noticed it himself. Trust me I was not happy about this and I had a long talk with the techs about bringing this to my attention so I can address it properly.

In any event where we damage a vehicle I would pay for the repairs 100%. In this scenario since there was existing damage I will pay for half the repairs. The way this has been portrayed on this forum is a bit disgusting. We are car people here at Dedicated Motorsports. We're not here to take peoples money and leave them unhappy. We learn from mistakes and have now put in place a better inspection policy before and during our service procedures as a result.

Matt

 

I did not receive any email from you. However I didn't think or imply you were avoiding me. As I said above, I had just stopped worrying about it and wasn't planning any further action except to eventually get the bumper fixed myself; I've been very busy. And I prefer driving the car to looking at it

Regarding this forum thread, I don't believe I've misrepresented anything.

Anyway, I appreciate the follow-up. Sounds like we'll get this resolved satisfactorily.

Edit: Matt took care of the problem 100% and offered to paint the front bumper. We agreed it would be too tough to paint match, but the bumper has been properly repaired and looks good as new unless you notice the small cracks. So, I'm quite happy with the result.

 

If you are not the original owner, it is possible that the previous owner did glue/epoxy the bumper edges down if the clips had broken and the he/she was not well informed on how to fix the problem of the corners sticking up.

If the shop is reputable and there was glue/epoxy on the bumper, they may very well be telling the truth. BUT, they should have called you about it before braking the bumper free.

 

I completely agree. Hearing about an issue from the customer and not from one of my techs was very frustrating. Which is amplified for the customer finding the issue. So I do understand. The tech who did the job has been my friend since high school and is very trustworthy, this goes for all of the employee's at DMS.

We are very honest. I cannot think of a better way of showing our honesty than the fact that we informed the customer of a $2500 savings due to the pre-existing ported heads.

 

50-50 sounds like a fair deal, assuming previous damage.

Looks like everyone is doing the right thing.

 

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Now that the shop is stepping up with a solution, I think we can all stop bashing them, or berating the OP (guilty) for his inaction.

OP...let the shop fix it right, and be done with it. Everyone winds up satisfied.

Matt...thanks for replying to this thread, and your offer to help the OP out. Having read your comments, if I were in your area, I would trust you with my car.

 

Sounds like a good outcome, and honest shop owner...

 

Too bad it took this post for him to step up but alls well that ends well