Hey I fully understand!
ONE TIME my wife gave me scrambled eggs when I specifically asked for overeasy, I was like YOU GOTTA GO LADY, no 2nd chances round here.

 

You offered the fix,
he declined.You did the right thing.
You're done.

 

I'm with jesse, ttrotary and the other fella: sorry, straightline. Not only are you supposed to be better, you're supposed to make things better with the car. Maybe you did torque things down, but the proof is, they didn't stay torqued. And yes, you're supposed to know about TSBs, and loctite, and backing out bolts, too. And better ways to keep the nuts and bolts in the car and not falling out. After all, you're doing high po work not bringing a car back to/up to factory specs.

Granted things can go wrong, but in this case these are things, at least some of them that should not have gone wrong. Not after you worked on the car, and certainly not after you JUST worked on, and finished the car.

I go back to that "first time, shame on you; second time, shame on me." You've heard it before. Trying to make good on it by offering to do it over again? Sorry, I wouldn't either. And I don't care if it's 100 dollars, 1100 dollars or 11,000 dollars. You don't get a second chance to do that one over again. Not in my book.

 

 

Here are the pics of what Straight line refers to nothing.







Ok How Many bolts do we see here?

 

So I guess you don't need a warrenty from GM either. That statement is like saying you'd rather take your vette to a Ford dealer for warrenty work because GM didn't do it right the first time. Or buying a washer/dryer set from Home Depot, and expecting them to pay for repairs made by Sears to the set.

Once again, at no time were we unwilling to work the customer to resolve this. First we offered to pick the vehicle up, and repair it at no costs. That was denied by the customer. We then asked for invoices/reciepts for the work performed. We got a scanned invoice that was cut off and missing information. We called the dealer and asked for the total for the invoice that we recieved. Their records stated that the invoice was paid in full for the balance of $358.xx, not the $600+ that the customer is asking for. There is also no reciept for any labor preformed on the car, or any documentation with the customer's name, and the associated costs for any parts.

 

I don't see any GOOD shop could do all that for $1100. Ask them to cover the costs of the repairs. If they won't take them to small claims court, but by all means move on.

 

Remember most of us paid in excess of $45k for our vehicle, don't look for the cheapest, look for the best, no matter the cost.

1. we drive ourselves and family in the car and friends.
2. want the safest, reliable HP available.
3. want confidence in a vehicle that does 190 mph.


you do get what you pay for in life.

Sony or Akai, who??, that's what I said when I heard that name also.

 

Wow loose lug nuts not lug nut 1 mile maybe 2, I would think you'd know something is wrong! been there done that, jeez OBV pull over and check. Aha new found power!! A6 over rev not likley M6 I know no one ever misses a shift!! belt have been known to lift off on over rev ? crank pully loose could have been but when you take it to someone else to repair it and pay under the table for the repairs its hard to know what really did happen in my book you lose my support.

 

I've personally had work performed @ this shop. A #1 results with great customer satisfaction! You should have given them a shot to fix. Sorry!

 

It appears the vendor was willing to stand up and take care of the problems. OK problems should not happen, but they do. SH** happens!!
Based on what I have read here I go along with the vendor.

To the OP move on, life is short!

 

In the end I have to say I am with oneblackvet, even though Straightline offered to correct the mistakes...as a professional shop loose bolts and such should not happen......period.

 

Sorry but with what I have read here, the shop tried to do the right thing. I would go with them for work now even after reading this. My vote is for Straightline.

 

my vote is for oneblackvette, hey crap does happen, but the one thing that I can't understand is the mistake of the lug nut. That could have been a major problem, with a wheel coming loose @ 100 mph.

yes humans can and do make mistakes, but the lug nuts are the biggest saftey issue for me, I've had other stuff go wrong at shops and given them the opportunity to fix, but if you can't even torque down a wheel properly, it's human nature, you loose trust.

 

I think that mistakse do happen. But from all that has been posted, it sounds as though this shop let some sub-standard work get turned out. A mistake is one thing, but sloppy work is another. We get in to forums to gather and spread information. Good and bad. Just move on and thanks for passing on information. Good luck.

 

Last time I checked, we were all HUMAN. Not a single shop/dealer/mfg makes ZERO mistakes. Period. Show me one that does if you disagree.

It sucks if you happen to be the one where - perhaps - some things dont go right. But, the shop's response was correct, and lacked any holier-than-thou attitude. Their response was proper, and as best you could expect.

What your post really is saying is "warning. beware. this vendor isn't perfect, nor infallable. avoid at all costs." which to me is silly - but that's just my opinion.

Have YOU ever made a mistake in your life? Were you forgiven or given a second chance, or are you somebody to avoid at all costs due to that one mistake?

 

There is no such federal RECALL and it has not happened to thousands of C6s as being stated.
There is a TSB to assure proper install of the damper and bolt are done.
If a shop does not know this then they also would not know how to install the exhaust correctly.
Anyone working on even C5s know this issue has been around for years and people learning to install correctly or even pinning the damper to crank.

Blaming the customer and doing it on a public forums says a lot.
A loose wheel can be very unsafe and no excuse to not recheck work to assure good quality work for big dollars owner spent

You have the right if having given them multi times to correct the problem to go elsewhere to get the car back on the road safely and the first shop pay the damage.
If they are unwilling look to see if the work down was against federal law such as removing CATs, rear O2s or installing long tube headers and remind them if not repaying you that you might inform the proper parties and that may change their minds of making you happy rather then making it look like poor workmenship is somehow your fault.
Why is it other vette owners are always dumping on fellow vette owners when if this happened to you how you would feel when a damper comes loose, which can do lots of engine damage and your stuck on the side of the road

 

We are willing to cover the towing and parts/labor associated with the bolt walking out. All we asked was for receipts or invoices for proof of the work done and amount. Verification of the one invoice we recieved showed that total amount paid for parts was $358.xx. No other invoices/reciepts have been recieved. Based on the only information we have, the customer is asking for $1000 more than what any of the reciepts we have recieved added up too.

We have not denied anything the customer has said, and have been trying to settle this dispute privately.

We offered to pick the car up and have it repaired here, paying for the towing service. Customer refused. We offered to supply the parts needed for repair at our cost. Customer refused. Customer then called asking for $1300 for the cost of parts, towing, and labor. We asked for reciepts for proof of amount and work. The invoice we recieved had all the parts listed with the "list" prices, was sold to "Employee", and had the total, tax, and amount paid missing. We called the dealership and asked for verification of the invoice. They said that the invoice total was $358.xx and was sold to a dealer employee.

No invoices have been recieved for towing and labor.at this time.

 

Vendor willing to make op whole, no one got hurt. OP, enjoy your car and vendor, recallibrate your torque wrenches.


OP now that the heads are done and all. how is the new found power?(yes, I am hijacking this thread)

 

Oneblack,

I would have let him fix it. Stuff happens. Just thank God it was not work done to your airplane.

JT