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Wheel Alignment Policy?

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Old Apr 25, 2008 | 02:31 AM
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Default Wheel Alignment Policy?

When I took delivery of my new 2008 convertible, I only drove the car a few blocks before realizing the wheel alignment was way off. I complained and the salesman told me to bring it in Monday and they would take care of it. So, Monday, I took the car to the dealer and the service manager explained that GM's warranty does not cover alignment on a car with less than 500 miles as the suspension on a car that new probably hasn't recovered from being chained down on a transporter. Anyway, they gave me two choices: 1. Pay for the alignment or 2. Come back when the car has 500 miles. I figured I had already paid enough for the car so I elected to wait until there were 500 hundred miles on the odometer. At 500 miles, the dealer checked the alignment, agreed it was way off on three of the four wheels, and corrected the problem. Now the car tracks and steers beautifully. Is this 500 mile rule actually a GM policy? To me, the car never should have left the factory without proper alignment and, even if it did, it should have been corrected before the car was delivered. Do new Corvette suspensions really take 500 miles to rebound after they have been compressed a little on a car transporter? Does GM really think it is to their advantage to annoy customers immediatly after they take delivery of what is supposed to be a premium automobile?
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Old Apr 25, 2008 | 02:34 AM
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Originally Posted by Steamroller
When I took delivery of my new 2008 convertible, I only drove the car a few blocks before realizing the wheel alignment was way off. I complained and the salesman told me to bring it in Monday and they would take care of it. So, Monday, I took the car to the dealer and the service manager explained that GM's warranty does not cover alignment on a car with less than 500 miles as the suspension on a car that new probably hasn't recovered from being chained down on a transporter. Anyway, they gave me two choices: 1. Pay for the alignment or 2. Come back when the car has 500 miles. I figured I had already paid enough for the car so I elected to wait until there were 500 hundred miles on the odometer. At 500 miles, the dealer checked the alignment, agreed it was way off on three of the four wheels, and corrected the problem. Now the car tracks and steers beautifully. Is this 500 mile rule actually a GM policy? To me, the car never should have left the factory without proper alignment and, even if it did, it should have been corrected before the car was delivered. Do new Corvette suspensions really take 500 miles to rebound after they have been compressed a little on a car transporter? Does GM really think it is to their advantage to annoy customers immediatly after they take delivery of what is supposed to be a premium automobile?
Pretty common problem. Mine was way out in the rear from the factory.

BJK
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Old Apr 25, 2008 | 11:57 AM
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From: Montrose Colorado
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I had my 07 realigned at the dealer w/9k miles on the clock. They covered it but had to fight with GM over it. Under 7k miles is the magic number for warranty alignments. Sometimes a good dealer will fight for ya and get things covered.
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