STOP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

You purchased a C6 Sports Car. GM designed it to perform in WIDE VARIETY of PERFORMANCE events..

If the car is in fact,,, FAILING to perform like a friggen NEW SPORTS CAR,, call the FUC^ERS to task.

Call GM Customer Assistance and DEMAND that an AREA REP inspect your car and drive it with you...

DOCUMENT, DOCUMENT, DOCUMENT. REPEAT!!!!! DOCUMENT
If they FAIL to fix,,,,,,,, FILE FOR A LEMON LAW REPLACEMENT!!!!!!!!!!!!!!!!!!!!!!!!!!

Contact your local news agencies, your states attorney general and keep bugging GM until they cave in.

i would be there WORST NIGHTMARE!!!!!!!! Can you say FOX NEWS!!!!!!!!!! Seriously!!!

They would wish I died and left the planet!

The squeaky wheel gets all the grease! Be the PAIN IN THE **** that they hate to hear from!:cheers :


Bill

 

Forgot,,, about being nice!

READ UP ON THE LEMON LAW and make sure you guide your case to gain ALL from all the rules and regulations necessary to benefit from the LAW.


Brother,,,,,,,,, They are GLAD its not my car,

Be the RELENTLESS FUC^ that your WORST night mares warned you about.

I feel for you but unless you go to WAR with GM,,,,,,,,,,,,, your FUC!69

being 69ed is NOT in my plans!

 

To a large extent I agree with the two preceding posts. I would add, however, that you should NEVER act like a jerk....yelling and screaming.........that just hurts your position. Always, act professionally, appear calm (even when ready to KILL) but be persistent and firm.

Also, take your problem up the chain of command. In fact, start at the top with the dealer principal....ask for a meeting to discuss your issue and tell him/her what you expect done.

The suggestion about starting lemon law proceeding is a good one.

As a reference, in the past I have demanded to speak to a GM regional dealer rep. That got action from the dealer as they actually investigated my problem rather than playing games and trying to make me pay for essentially warranty work

I have also talked to a dealer principal about a repair done badly and they cut me a check for about $4,500. Another time, I sent an extremely well documented brief to a dealer principal about damage done to my nav screen during a warranty repair, and I settled with the Sales/Marketing VP. His instructions were........settle it now.

BTW, at the meeting with the dealer principal, when I opened my file the paperwork for small claims court was on top...............that was NO accident as I wanted him to see it. It was not lost on him and I think that was one of the reasons we settled. It showed I was serious, well organized and I was NOT GOING AWAY.

In your case, the lemon law paperwork should be on the top of your file.

Good luck!

 

Very good recommendations!

Yea,, you need to be direct, well organized and formal.

Once that they see that your will NOT just go away quietly, you will get action one way or the other.

Documentation is the UTMOST important part of your resolve. Names, dates, times and a well documented explanation of what they failed to repair the initial issue.

Remember,, They will try to say it is a DIFFERENT problem that there dealing with each time you return. That way, you can NOT lemon Law them.

 

I've been through the lemon law process 3 times. Never with GM. Last time was maybe 10 years ago. I prevailed each time.

In the state I live in it was very easy. Read the lemon law. Read the lemon law. Read the lemon law again. Once you understand the lemon law follow it. Cross every t, dot every i. It was a short read, weighted towards the consumer.

My past situations feel right within the law. There was little if any wiggle room. The giant corporations did the same thing each time. At 1st they deflected me. Then they hide from me, refused a face to face between me and their regional rep. Then quickly caved to the lawsuit. They had no choice to cave in, there was no wiggle room.

Read your states lemon law, get a copy and read it often. Do not stray from it.

In my home state, once it reaches that point of being a lemon you do not have to allow them another crack at it. This is an important point because if you do allow them another crack at a repair you need to understand what it entails. You may loose your shot at the lemon law if they can prove the car is repaired. Reason this is important is because I know I wanted to be done with the aggravation....

One of my three times I had a pulling problem. After attempts like yours to fix alignment the car went to the body shop for frame tweaks, we can only imagine what was done with that car. The convertible top was then misaligned and steering felt dead. They said there was no spec for the dead steering feel and the car no longer pulled so done, and that I could bring it back to have the car sent to the body shop to get the top fixed. By the time they were done I had logged over 45 days out of service, 45 days is important because it is the lemon law cutoff, they lost after I filed my lawsuit. Never went to court, never even got a court date. They had no leg to stand on after the 45 days out of service point.

 

Call GM CUSTOMER ASSISTANCE and get a case number if you have not already done so. Remember names dates and facts.

They will call the dealer and get the dealer side of the issue and find out what was done to correct the issue. MAKE SURE that you tell them ( GM CUSTOMER ASSISTANCE ) to call you back and to explain to you what the dealer reported.

If your NOT satisfied with the response that you receive from the representative, ask to speak to a SUPERVISOR! Names and times of the person that you speak to are important.

See what they recommend and request that a GM AREA Supervisor meet with you at the dealer.

Bill

 

http://www.ncdoj.gov/Consumer/Automo...Lemon-Law.aspx

http://www.north-carolina-lemon-law.com/

NORTH CAROLINA LEMON LAW

 

Drove it on three different interstates, different crowns, slopes , etc; same results. Having non dealer front end shop looking at it today, will post results

 

Got a GM case number last week, still getting a BS story with no progress to date. Making notes along the way. Will give them to Friday.

 

Thanks

 

Phantom2

Follow the link above which spells out your states lemon law.

You do not need to contact anyone from GM to look at your car with you.

All you need to do is what is spelled out in the law. It says you need to write and send a letter to the manufacturer and they have not more than 15 days to fix it. It says “a reasonable number of attempts” to fix it, four or more times. It does not say to get a case number or meet with an area rep, those are your choices and above and beyond. If a safety issue 1 attempt may qualify, at least it does where I live.

More than 4 attempts to fix it will do you no good, may cause you harm. Research this, plenty of info, call your state at the number listed, 1-877-5-NO-SCAM. In my home state they offered excellent advice from regarding consumer protection law, specifically lemon law when I called.

Really, you do not have to fight this. You just need to follow the law and let them fight to make it right. It worked just like this for me after I learned the hard way.

 

99c54me


If the OP doesnt presue this agressively and logically and arm him self with the proper documentation, Sealerships have been trained VERY WELL to deflect, use smoke and plenty of mirrors to make this some how your fault or make it several DIFFERENT ISSUES. Trust me,, Ive lived this nightmare and learned how to survive it.

Its did not turn into a lemon Law case but, it almost ended up lots of cash out of my pocket.

Phantom2

"Got a GM case number last week, still getting a BS story with no progress to date. Making notes along the way. Will give them to Friday. "

GOOD FOR YOU!!! I only hope they solve your issue and if not, have you put together your new car options yet???


BC

 

Bill,

Following the lemon law as it is written is the most logical way to proceed. Why fight with the dealer, they can do little? Why contact GM for a case number? The law doesn't say to do that.

The law says to write a letter to GM. State this is a lemon law claim and whatever else is pertinent. Plenty of sample letters with a quick search. Do send it by certified mail. GM takes it from there, you need not do anything else, they can see all the documentation that we all should keep copies of when we take our cars to the dealer.

One trick they are trained to play is to write it up as something different each time the car is brought in for repair. They know all the tricks. We do not. They have lots of lawyers. We should have one also, fortunately lemon laws make lawyers a little less required.

I've been through this before.

 

As recommended, took the car away from the dealer to a qualified auto shop that had racing experience. Car realigned to performance, not a book. Tracks like an arrow, no major out of range settings. Will see how the dealership handles my bill, possible tire adverse influence (warranty issue) and complaint. That outside shop saved the dealer (and me) a lot of aggravation and money in the end.

Thanks for all your suggestions

 

Glad you got it fixed. Many years ago I worked at a Ford dealership in the parts department on the shop counter and we had a similar problem with a new vehicle. The shop aligned it several times, put new tires (on a new car) and gave up. They ended up taking it to Anderson Alignment in Hutchinson, Kansas and the pull was fixed the first time. Just aligning a vehicle exactly to specs sometimes doesn't work, sometimes you need to move around within those specs.

Best of luck

Bob

 

You're welcome.

 

Glad to see you got it fixed.