Locating your ordered C7
Thread Starter
Racer
Joined: Apr 2010
Posts: 451
Likes: 27
From: Prescott AZ
Quote:
Originally Posted by Bee attack View Post
Hi Again, Could you tell me as quoted earlier, what does "Expiration Delivery Date" mean? I did not see any comment on that. ( forgive the redundancy)
Update Plz, RPJD26
Waiting for delivery and I received my first payment and not even seeing my C7
Hello,
We are showing you as 4200-Shipped via rail on 3/28/14. Could you please clarify "Expiration Delivery Date"? Is this a term your dealer used? Any info would be helpful, as our system doesn't show expected delivery dates, I'd like to look into this further.
Marissa
Chevrolet Customer Care
Chevy Cust Svc is online now Report Post
Space, we are on a roll now.
Burning Brakes
Joined: Dec 2013
Posts: 968
Likes: 296
From: Sierra Vista Arizona
Quote:
Originally Posted by Bee attack View Post
Hi Again, Could you tell me as quoted earlier, what does "Expiration Delivery Date" mean? I did not see any comment on that. ( forgive the redundancy)
Update Plz, RPJD26
Waiting for delivery and I received my first payment and not even seeing my C7
Hello,
We are showing you as 4200-Shipped via rail on 3/28/14. Could you please clarify "Expiration Delivery Date"? Is this a term your dealer used? Any info would be helpful, as our system doesn't show expected delivery dates, I'd like to look into this further.
Marissa
Chevrolet Customer Care
Chevy Cust Svc is online now Report Post
Space, we are on a roll now.
Originally Posted by Bee attack View Post
Hi Again, Could you tell me as quoted earlier, what does "Expiration Delivery Date" mean? I did not see any comment on that. ( forgive the redundancy)
Update Plz, RPJD26
Waiting for delivery and I received my first payment and not even seeing my C7
Hello,
We are showing you as 4200-Shipped via rail on 3/28/14. Could you please clarify "Expiration Delivery Date"? Is this a term your dealer used? Any info would be helpful, as our system doesn't show expected delivery dates, I'd like to look into this further.
Marissa
Chevrolet Customer Care
Chevy Cust Svc is online now Report Post
Space, we are on a roll now.
Can you coorelate that with your ONSTAR locator?
If it matches then perhaps we can continue keeping each other updated as things progress?
Scott
Burning Brakes
Joined: Dec 2013
Posts: 968
Likes: 296
From: Sierra Vista Arizona
I've asked the GM CS several times for that number and they wont provide it.
Thread Starter
Racer
Joined: Apr 2010
Posts: 451
Likes: 27
From: Prescott AZ
Team Owner
Joined: Aug 2007
Posts: 136,140
Likes: 2,432
From: I live my life by 2 rules. 1) Never share everything you know. 2)
St. Jude Donor '11-'12-'13, '16-'17-'18
A warning about tracking an ETTX number.
You'll find yourself calling the 800 number repeatedly during the day as reports of its location is done in realtime and changes frequently. Also, choosing the FAX option generates lots of paperwork
1 pm: "Oh wow! My car is now in Chicago!"
3 pm: "Oh wow! My car is now is now 100 miles out of Chicago!"
(ask me how I know
)
You'll find yourself calling the 800 number repeatedly during the day as reports of its location is done in realtime and changes frequently. Also, choosing the FAX option generates lots of paperwork
1 pm: "Oh wow! My car is now in Chicago!"
3 pm: "Oh wow! My car is now is now 100 miles out of Chicago!"
(ask me how I know
)
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Melting Slicks
Joined: Oct 2003
Posts: 2,834
Likes: 91
From: California
A warning about tracking an ETTX number.
You'll find yourself calling the 800 number repeatedly during the day as reports of its location is done in realtime and changes frequently. Also, choosing the FAX option generates lots of paperwork
1 pm: "Oh wow! My car is now in Chicago!"
3 pm: "Oh wow! My car is now is now 100 miles out of Chicago!"
(ask me how I know)
You'll find yourself calling the 800 number repeatedly during the day as reports of its location is done in realtime and changes frequently. Also, choosing the FAX option generates lots of paperwork
1 pm: "Oh wow! My car is now in Chicago!"
3 pm: "Oh wow! My car is now is now 100 miles out of Chicago!"
(ask me how I know
)She was glad when the car arrived, but I think it was partly because there were no more 15 minute intervals of picking up the phone.
Burning Brakes
Joined: Dec 2013
Posts: 968
Likes: 296
From: Sierra Vista Arizona
Team Owner
Joined: Aug 2007
Posts: 136,140
Likes: 2,432
From: I live my life by 2 rules. 1) Never share everything you know. 2)
St. Jude Donor '11-'12-'13, '16-'17-'18
Wonder if GM changed their policy about giving out the ETTX numbers for one reason or another?
Seems to me it was easy to obtain 'em in the past
Seems to me it was easy to obtain 'em in the past
Thread Starter
Racer
Joined: Apr 2010
Posts: 451
Likes: 27
From: Prescott AZ
Melting Slicks
Joined: Oct 2003
Posts: 2,834
Likes: 91
From: California
Some of the chevy chat reps will give it out. I got mine after being denied a few times, and then later my salesman was able to confirm it as well.
If your salesperson won't give it to you then I don't know what to say, it's listed right in the orderbench on your order page. If it's not listed then I would guess the car is not loaded on a train yet.... or the salesperson isn't being fully honest.
If your salesperson won't give it to you then I don't know what to say, it's listed right in the orderbench on your order page. If it's not listed then I would guess the car is not loaded on a train yet.... or the salesperson isn't being fully honest.
Thread Starter
Racer
Joined: Apr 2010
Posts: 451
Likes: 27
From: Prescott AZ
Some of the chevy chat reps will give it out. I got mine after being denied a few times, and then later my salesman was able to confirm it as well.
If your salesperson won't give it to you then I don't know what to say, it's listed right in the orderbench on your order page. If it's not listed then I would guess the car is not loaded on a train yet.... or the salesperson isn't being fully honest.
If your salesperson won't give it to you then I don't know what to say, it's listed right in the orderbench on your order page. If it's not listed then I would guess the car is not loaded on a train yet.... or the salesperson isn't being fully honest.
I just sent him an email asking him again.
Then I would call CXS # and enter the six digit number in order to get the location?Thx
Thread Starter
Racer
Joined: Apr 2010
Posts: 451
Likes: 27
From: Prescott AZ
A warning about tracking an ETTX number.
You'll find yourself calling the 800 number repeatedly during the day as reports of its location is done in realtime and changes frequently. Also, choosing the FAX option generates lots of paperwork
1 pm: "Oh wow! My car is now in Chicago!"
3 pm: "Oh wow! My car is now is now 100 miles out of Chicago!"
(ask me how I know)
You'll find yourself calling the 800 number repeatedly during the day as reports of its location is done in realtime and changes frequently. Also, choosing the FAX option generates lots of paperwork
1 pm: "Oh wow! My car is now in Chicago!"
3 pm: "Oh wow! My car is now is now 100 miles out of Chicago!"
(ask me how I know
)
Team Owner
Joined: Aug 2007
Posts: 136,140
Likes: 2,432
From: I live my life by 2 rules. 1) Never share everything you know. 2)
St. Jude Donor '11-'12-'13, '16-'17-'18
Burning Brakes
Joined: Dec 2013
Posts: 968
Likes: 296
From: Sierra Vista Arizona
Burning Brakes
Joined: Dec 2013
Posts: 968
Likes: 296
From: Sierra Vista Arizona
By the way..this is what I received from Marissa at Customer Service when inquiring about the ETTX:
H Marrisa...any possibility of obtaining an ETTX number on this inbound shipment?
Thanks -
Scott
Hi Scott,
We are unable to provide customers with an ETTX number. If you have any other questions or concerns please let us know.
Marissa
Chevrolet Customer Care
Chevy Cust Svc is online now Forward Message
H Marrisa...any possibility of obtaining an ETTX number on this inbound shipment?
Thanks -
Scott
Hi Scott,
We are unable to provide customers with an ETTX number. If you have any other questions or concerns please let us know.
Marissa
Chevrolet Customer Care
Chevy Cust Svc is online now Forward Message
Team Owner
Joined: Aug 2007
Posts: 136,140
Likes: 2,432
From: I live my life by 2 rules. 1) Never share everything you know. 2)
St. Jude Donor '11-'12-'13, '16-'17-'18
By the way..this is what I received from Marissa at Customer Service when inquiring about the ETTX:
H Marrisa...any possibility of obtaining an ETTX number on this inbound shipment?
Thanks -
Scott
Hi Scott,
We are unable to provide customers with an ETTX number. If you have any other questions or concerns please let us know.
Marissa
Chevrolet Customer Care
Chevy Cust Svc is online now Forward Message
H Marrisa...any possibility of obtaining an ETTX number on this inbound shipment?
Thanks -
Scott
Hi Scott,
We are unable to provide customers with an ETTX number. If you have any other questions or concerns please let us know.
Marissa
Chevrolet Customer Care
Chevy Cust Svc is online now Forward Message
Yes, the CS group here has NEVER had access to that. Only the Chev website and the at the 800 # have.
Anyone tried the 800# recently?
Le Mans Master
Joined: Feb 2002
Posts: 5,394
Likes: 281
From: cumming ga
Exp of delivery date is printed on the invoice its about 2 weeks out from shipping this use to be a good rule of thumb when to expect cars. All bets are off with the current method of trk rail trk again rail waits for full load of car and then full train to leave for parts of country then the trucks need a full load to go out for del. it's all about hurry up and wait. I don't know how much money GM is saving but the loss of feel good from customers is not being measured for sure. Oh and all the loading and unloading is adding to the chance of a mishap just saying. The old GM use to think people will wait we are GM, not so sure about this way of thinking seems to be creeping back into the way they run the business again.
z51vett
Doug
As a side note tracked my SS and it was updated every morning not 2 times a day just for general info.
z51vett
Doug
As a side note tracked my SS and it was updated every morning not 2 times a day just for general info.
Last edited by z51vett; Apr 1, 2014 at 02:31 PM.