Need help Quick!
Intermediate
Joined: Mar 2014
Posts: 37
Likes: 0
Like I just told Ken, this has already gone past the GM at the dealership. It's the Chevrolet rep that said that the price protection is not valid on this unit. It is because the order was accepted by GM on 3/4/14.
So if this is true, they are a lot of people out there with C7's coming in over the next month that think they are price protected.
So if this is true, they are a lot of people out there with C7's coming in over the next month that think they are price protected.
Intermediate
Joined: Feb 2014
Posts: 38
Likes: 0
Like I just told Ken, this has already gone past the GM at the dealership. It's the Chevrolet rep that said that the price protection is not valid on this unit. It is because the order was accepted by GM on 3/4/14.
So if this is true, they are a lot of people out there with C7's coming in over the next month that think they are price protected.
So if this is true, they are a lot of people out there with C7's coming in over the next month that think they are price protected.
Burning Brakes
Joined: Jun 2013
Posts: 894
Likes: 5
Not the case, Sin City. The car will come from GM stickered and invoiced at the new higher price, BUT the dealer then submits a form to GM for the difference. It is all very well spelled out by GM, but many dealers want the extra dough for themselves. Trust me, this is ALL on the dealer.
The dealer will get the difference after the deal is completed if the sale is to the buyer who ordered and has had no changes after the price increase. Whether the person who ordered gets it or does not is another question. A customer oriented dealer will have no trouble understanding. A dealer not customer oriented will not understand.
The window sticker and the invoice will reflect the new price so it sounds like the only way you will be price protected is if you are willing to walk away from the deal. Is this any way to win customers? Of course not. Is this a traditional GM Dealer way of doing business? Do birds fly? Do fish swim? Do bears . . . uh, you get my drift . . .
Laborsmith
Le Mans Master
Joined: Apr 2012
Posts: 6,956
Likes: 4,813
From: Camden SC
I truly feel bad for you. You are definitely getting screwed. It has been well documented that if you were truly at code 1100 prior to the 3rd of March (did you see it with your own eyes on the Chevrolet website?), then you are price protected, period.
There have been some stories of customers being "told" they were entered into the work bench, when the truth is the dealer "never got around to it". Then the price increase suddenly hit and the dealer refused to do the honorable thing and eat the price increase (even though it was their fault). BTW, at MSRP the dealer would have still been making plenty of money, even if they had to eat a price increase that was their fault in the first place.
I am crossing my fingers for you. Now CONTACT CHEVROLET CUSTOMER SERVICE AND GET THE TRUTH!!
There have been some stories of customers being "told" they were entered into the work bench, when the truth is the dealer "never got around to it". Then the price increase suddenly hit and the dealer refused to do the honorable thing and eat the price increase (even though it was their fault). BTW, at MSRP the dealer would have still been making plenty of money, even if they had to eat a price increase that was their fault in the first place.
I am crossing my fingers for you. Now CONTACT CHEVROLET CUSTOMER SERVICE AND GET THE TRUTH!!
Former Vendor
Joined: Oct 2004
Posts: 8,127
Likes: 1,656
From: Atlantic City NJ
Case in point; I took a deposit from a custome on Saturday 03/01/14 (with signed purchase order and dated receipt) but did not place the car in the system that day. The price increase was announced on Monday 03/03/14. I entered the order into the system on Tuesday 03/04/14 for the first time. The car was built at the new price but was price protected.
Second example; I have an active military customer who ordered a car back in January but isn't coming home til the middle of this month so we held the order. I put out into the system in January but kept the order from going to 2000 until the end of March. The car came in this week and the customer comes home may 16th and that car is also price protected.
The date it fits to 2000 means nothing. If you were at 1000 on 3/3/14 and you made no changes then you are price protected. You are either being lied to our you have an inept management team. I'm not sure which is worse.
Do not pay more and hope for a refund. Once you've paid that price and taken possession of the car you have accepted the new price.
Dave
Former Vendor
Joined: Oct 2004
Posts: 8,127
Likes: 1,656
From: Atlantic City NJ
Like I just told Ken, this has already gone past the GM at the dealership. It's the Chevrolet rep that said that the price protection is not valid on this unit. It is because the order was accepted by GM on 3/4/14.
So if this is true, they are a lot of people out there with C7's coming in over the next month that think they are price protected.
So if this is true, they are a lot of people out there with C7's coming in over the next month that think they are price protected.
Of course, if the dealer made a change to your order without you knowing then the GM two would see that the car does not qualify. Maybe, after the order was placed, the dealer realized he made a mistake o on your order and went on to fix it (I've done that) and didn't realize what it would do to your price. If that's the case then the dealer should eat the $2,000.
Dave
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Thread Starter
Pro
Joined: Dec 2013
Posts: 642
Likes: 41
From: Between Forest Lake and White Bear Lake in the Land of 10,000+ lakes
So, have you spoken with the GM rep or is this what your dealer is telling you the GM rep said? Theta no way a rep could get such a simple thing wrong, the program is very clear.
Of course, if the dealer made a change to your order without you knowing then the GM two would see that the car does not qualify. Maybe, after the order was placed, the dealer realized he made a mistake o on your order and went on to fix it (I've done that) and didn't realize what it would do to your price. If that's the case then the dealer should eat the $2,000.
Dave
Of course, if the dealer made a change to your order without you knowing then the GM two would see that the car does not qualify. Maybe, after the order was placed, the dealer realized he made a mistake o on your order and went on to fix it (I've done that) and didn't realize what it would do to your price. If that's the case then the dealer should eat the $2,000.
Dave
Interesting about what you said about the dealer making a change. I got a build sheet from Chevy Custom Service right after the car was built April 1st and there were things listed that did not pertain to a Corvette like 5A7- Wheel Spare and 9L3 - Spare Tire.
Thread Starter
Pro
Joined: Dec 2013
Posts: 642
Likes: 41
From: Between Forest Lake and White Bear Lake in the Land of 10,000+ lakes
I truly feel bad for you. You are definitely getting screwed. It has been well documented that if you were truly at code 1100 prior to the 3rd of March (did you see it with your own eyes on the Chevrolet website?), then you are price protected, period. Now CONTACT CHEVROLET CUSTOMER SERVICE AND GET THE TRUTH!!
Team Owner
Joined: Aug 2007
Posts: 136,140
Likes: 2,433
From: I live my life by 2 rules. 1) Never share everything you know. 2)
St. Jude Donor '11-'12-'13, '16-'17-'18
Then you're solely going by what your dealer is feeding you? You should have said that up front instead of claiming that the "Chevrolet Rep" told you... HUGE HUGE difference
I have never heard of getting a build sheet prior to delivery of your car.
I have never heard of getting a build sheet prior to delivery of your car.
Thread Starter
Pro
Joined: Dec 2013
Posts: 642
Likes: 41
From: Between Forest Lake and White Bear Lake in the Land of 10,000+ lakes
Thread Starter
Pro
Joined: Dec 2013
Posts: 642
Likes: 41
From: Between Forest Lake and White Bear Lake in the Land of 10,000+ lakes
This is not the kind of build sheet that you're thinking about. This is just a text list of over 70 line items that go into the build of the car. Includes items like your options ordered and all the goofy things like SSL- Sold Orders, VT7 - Owners Manual English, and EF7 - Country United States of America
Team Owner
Joined: Aug 2007
Posts: 136,140
Likes: 2,433
From: I live my life by 2 rules. 1) Never share everything you know. 2)
St. Jude Donor '11-'12-'13, '16-'17-'18
This is not the kind of build sheet that you're thinking about. This is just a text list of over 70 line items that go into the build of the car. Includes items like your options ordered and all the goofy things like SSL- Sold Orders, VT7 - Owners Manual English, and EF7 - Country United States of America
Burning Brakes
Joined: Feb 2014
Posts: 780
Likes: 4
I agree with Marshall - take it up with the dealer's GM and lay out your case. But even with the most trusted dealership, ALWAYS GET IT IN WRITING..
ALWAYS
(when I ordered my C7 through a well-known dealer in another state, I had them email me a copy of the GM Workbench Order and a signed (and executed) Sales Agreement with the pricing completely spelled out. No questions, no last minute "adjustments". The transaction was painless for both of us, even though we never actually met.)
ALWAYS
(when I ordered my C7 through a well-known dealer in another state, I had them email me a copy of the GM Workbench Order and a signed (and executed) Sales Agreement with the pricing completely spelled out. No questions, no last minute "adjustments". The transaction was painless for both of us, even though we never actually met.)
That's the key. What does the contract say? When I went to pick up my car a week ago I brought the GM workbench order and signed contract in with me to leave no room for error. It's in writing. End of discussion.
t you.
Moderator
Joined: Feb 2006
Posts: 39,202
Likes: 18,058
From: DFW Area TX
This is a copy of the email I will be sending tonight to the GM of the dealership.
First, I still need an answer to my question. Did you enter my car as a sold order in the system before 3/3/14? I ordered my car with the Personalized Plaque with $3K down on 2/17/14, so I assume so.
Is it possible that someone at Village changed my order after the magic date? I got a build sheet from Chevy Custom Service right after the car was built April 1st and there were things listed that did not pertain to a Corvette.
Who is the "Chevrolet Rep" you are talking about? I would like his name and title so I can take this to the next level. Perhaps this rep does not know the rules about the price lock put in place by GM pertaining to Corvettes.
Being this is the weekend, I won't be able to get a hold of anyone, so give me a few days to get the right people involved in this.
Also, you had seven people on your wait list for Z51's before my allocation for a base model with no constraints came up. These people with their C7's coming in over the next few months think they are price protected also. They will have the same problem as I am having with this now.
First, I still need an answer to my question. Did you enter my car as a sold order in the system before 3/3/14? I ordered my car with the Personalized Plaque with $3K down on 2/17/14, so I assume so.
Is it possible that someone at Village changed my order after the magic date? I got a build sheet from Chevy Custom Service right after the car was built April 1st and there were things listed that did not pertain to a Corvette.
Who is the "Chevrolet Rep" you are talking about? I would like his name and title so I can take this to the next level. Perhaps this rep does not know the rules about the price lock put in place by GM pertaining to Corvettes.
Being this is the weekend, I won't be able to get a hold of anyone, so give me a few days to get the right people involved in this.
Also, you had seven people on your wait list for Z51's before my allocation for a base model with no constraints came up. These people with their C7's coming in over the next few months think they are price protected also. They will have the same problem as I am having with this now.
Thread Starter
Pro
Joined: Dec 2013
Posts: 642
Likes: 41
From: Between Forest Lake and White Bear Lake in the Land of 10,000+ lakes
Update;
My dealer just called and said "we want you to have your Corvette" and that they were going to take the $2000 hit. He claimed that he had talked to the regional sales manager this morning and they are still hung up on my status 2000 March 4th date, thinking that is the date that matters and not the status 1000 February 17th sold order date.
My dealer just called and said "we want you to have your Corvette" and that they were going to take the $2000 hit. He claimed that he had talked to the regional sales manager this morning and they are still hung up on my status 2000 March 4th date, thinking that is the date that matters and not the status 1000 February 17th sold order date.
Burning Brakes
Joined: Feb 2014
Posts: 780
Likes: 4
Update;
My dealer just called and said "we want you to have your Corvette" and that they were going to take the $2000 hit. He claimed that he had talked to the regional sales manager this morning and they are still hung up on my status 2000 March 4th date, thinking that is the date that matters and not the status 1000 February 17th sold order date.
My dealer just called and said "we want you to have your Corvette" and that they were going to take the $2000 hit. He claimed that he had talked to the regional sales manager this morning and they are still hung up on my status 2000 March 4th date, thinking that is the date that matters and not the status 1000 February 17th sold order date.