Damage control
Safety Car
Joined: Apr 2009
Posts: 3,822
Likes: 64
From: Area Z51
Looks like a key or sharp tool scratched it back and forth like that.
I would not want a damaged "new car"... You paid good money for a undamaged "new" car and that's what you should get... Plus you could end up with the paint not matching in different lighting conditions.
I would not want a damaged "new car"... You paid good money for a undamaged "new" car and that's what you should get... Plus you could end up with the paint not matching in different lighting conditions.
Drifting
Joined: Aug 2012
Posts: 1,511
Likes: 61
That's plain silly. There is no guarantee the paint will be an exact match to the rest of the car unless the paint is the same lot used originally. Even then, odds favor it NOT matching more than they do it will.
MUCH better having it painted locally so it's properly matched/blended.
MUCH better having it painted locally so it's properly matched/blended.
Drifting
Joined: Aug 2012
Posts: 1,511
Likes: 61
Race Director
Joined: Jun 2000
Posts: 13,733
Likes: 66
From: Hurst, TX USA
If the OP wasn't there to watch the unloading, chances are the dealer would have fixed the scratch as a matter of course and likely the OP wouldn't have known it happened. So is watching the unload a good thing or bad? I'm not sure...
Melting Slicks
Joined: Feb 2013
Posts: 2,489
Likes: 579
From: Central Gulf Coast Florida
My view is it is the manufacture’s job to deliver the product in perfect condition. How the manufacture does it is up to them. They can use a local paint shop or whatever else they choose. I would not close on the car as it would transfer the problem to me. I do not want to own the problem. It might go very well or it might be months of arguing about the paint match.
Race Director
Joined: May 2006
Posts: 16,854
Likes: 535
My view is it is the manufacture’s job to deliver the product in perfect condition. How the manufacture does it is up to them. They can use a local paint shop or whatever else they choose. I would not close on the car as it would transfer the problem to me. I do not want to own the problem. It might go very well or it might be months of arguing about the paint match.
It will be a monumental task as the buyer will need to convince a huge organization to buck the trend they have operated under for 100+ years, which is to cut costs ANYWHERE and EVERYWHERE THEY CAN . Even if it means people might...................die ( ie. faulty ignition switches)
Last edited by RedC7AZ; Jun 6, 2014 at 05:43 PM.
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Instructor
Joined: Aug 2005
Posts: 111
Likes: 2
I always try to be at dealership when car arrives. I have ordered many new cars and trucks and the majority of them have survived the transport just fine. Others have not. Would the dealer have told me about the damage before it was repaired? Some would. Some would not. Like I stated earlier, had a new dually Chevrolet ordered that the dealer repainted the entire drivers side do to transport scraping it when they unloaded the truck. White paint on the tires was a clue!
Team Owner
Joined: Apr 2008
Posts: 22,321
Likes: 1,683
From: South Carolina
They can fix that. It might be hard not to paint the whole hood but when its done you'll not know the difference. I had the new nose and fender painted on my wife's Malibu of the same color and it cannot be found and they did not paint the hood so it is very possible. A deer ran into her...
good luck....
oh an in before someone says it isn't scratched and you're just imagining it...
good luck....
oh an in before someone says it isn't scratched and you're just imagining it...
Safety Car
Joined: May 2014
Posts: 4,799
Likes: 37
From: Upper East Side, NY
I was waiting for the first genius to tell him he should ask GM for a replacement car! Hope you get the situation resolved to your satisfaction so you can begin enjoying that beauty. Sorry to hear about this unfortunate circumstance but it will be worth it in the end.
8th Gear
Joined: Mar 2014
Posts: 8
Likes: 0
I was in a similar situation, although in my case the bumper was broken through during shipment and had to be replaced. I asked for a CRM bumper to be pulled off the production line, but GM sent an unpainted bumper instead. Dealership's paint shop job didn't match the rest of the car --even they were not satisfied.
So they sanded both front quarters and the hood and blended their DuPont paint onto those pieces. Actually looked pretty decent, though the metallic content gave it away from various angles so I'm waiting on a 15'.
Good luck!
So they sanded both front quarters and the hood and blended their DuPont paint onto those pieces. Actually looked pretty decent, though the metallic content gave it away from various angles so I'm waiting on a 15'.
Good luck!
Melting Slicks
Joined: Sep 2013
Posts: 3,119
Likes: 799
From: East Lansing, MI
That's plain silly. There is no guarantee the paint will be an exact match to the rest of the car unless the paint is the same lot used originally. Even then, odds favor it NOT matching more than they do it will.
MUCH better having it painted locally so it's properly matched/blended.
MUCH better having it painted locally so it's properly matched/blended.
Also, whenever I've had body work done it has come with a guarantee from the body shop that covers peeling or other defects down the road.
In the greater scheme of things, this is a minor and temporary annoyance, nothing more.
Crystal Red may be hard to match. Good Luck whatever you do. 
Racer
Joined: Jun 2014
Posts: 355
Likes: 0
I would think GM still owns it. No replacement needed. just walk away.
Drifting
Joined: Sep 2013
Posts: 1,505
Likes: 13
