Oh, the joys of buying from an Internet Chevy dealer 2,500 miles away. Which one did you buy from? Call your salesman up and see how much he's going to help you.

 

And what do expect GM to do? Send you a new fender?

That is what dealer's are for! Your Courtesy Delivery Dealer will be happy to fix it! They get paid by GM to do that. Could have happened in transport or wherever. Could be a defect in the panel. Either way, looks like it would be easy to repair.

 

My Courtesy Delivery Service Manager could not have been better! He found some small defects I would not have picked up. Looked like two spots, one inside the passenger door handle recess that the clear was over some small dirt spots. He brought me and the car over to the body shop. The manager came and looked and said he'd have it fixed in an hour! Could not see the repair. I'm sure they got paid to fix it from GM, just like they got paid from GM for the prep and was told they got paid separately by GM for my side skirt and splitter install! The C7 tech let me come into the service bay and take pics while he drilled holes for the rivets!

Bottom line, the service folks and body shop could care less that one of their salesman did not make commission on my car or that the dealership only made $250!

 

My Grand Sport just arrived Friday and there is a big patch of fiber glass hoping on the rocker panel and bottom corner of the front fender. It was damaged on the car carrier. The scum bag truck driver never said a word but the dealer caught the problem before he left. Now I am reordering a replacement car. I won't buy a damaged car with 2 miles on it.

 

Unfortunately if it was not noted on the PDI inspection form you at the mercy of the dealership. Since you just took delivery any respectable dealer would fix or replace the fender.

 

I spent 40 years in the business with some of it as a Service Director. I never was able to perfect the ability to look at a car I had never seen before and be able to absolutely tell how, when, and where damage took place. Obviously there is an entire group of people on this forum that can make that determination just by looking at a picture.

Factually, I know the car is inspected many times between the factory and delivery to the dealer. Factually I know most every dealer has a designated employee to inspect new vehicles at delivery. Factually I know the factory pays the dealer to inspect the new vehicle during PDI, part of which means putting it on a lift, and to detail the car prior to delivery. All of which would require the dealer to look at the car.

Factually we know the OP states he inspected the car at the dealership and found no damage before delivery. He evidently drove the car home and decided to also detail the car the next day. He does not state how many miles he drove it, where, or under what conditions.

Can someone please tell me why the dealer, who got $250 for a courtesy delivery, should be responsible for the damage and how you know they did it? The damage looks pretty obvious to me and I would have a hard time walking around my new purchase without seeing it. This is another good reason not to buy from a dealer thousand of miles away unless you are ready to deal with these kinds of problems and potentially be willing to pay for the cure.

 

I bought a car two years ago, and found a small but significant scratch (through the paint to primer) on the passenger door right below the side mirror two days after I drove it home as I prepared to wash it. I was fully prepared to get it fixed myself until I realized I had taken pictures of the car on the dealer lot prior to taking delivery. The scratch was plainly visible in one of the pictures, and the dealer had it repaired for me, as they should have done.

Without the picture, I would have had to hold them blameless.

 

 

Obviously people here are making the assumption the owner of the car (op) is being honest, and if he damaged the car then it is certain he would know about it.

 

How would he necessarily know about it? There are very few of us who have not found some imperfection in a car we own that we could not say when, where, or how it happened. Honest has nothing to do with it.

 

You obviously don't understand Courtesy Delivery!

The selling dealer never sees the car! GM makes the car in Bowling Green KY and charges $1025 to delivery it to any Chevy dealer that will accept Courtesy Deliver at whatever they want to charge, IF they do. Could be one in KY or San Diego. Same $1025 shipping charge.

The Courtesy Delivery Service Department gets paid by GM to fix problems whether they caused at Bowling Green or occurred in shipping! They also get paid by GM for the prep and I was told by my Courtesy Delivery Service Manager they also got paid separately from GM to install my side skirts and splitter. They no doubt got paid by GM for fixing the two minor paint defects the Service Manager found!

The OP should bring it back and see what satisfaction he gets!

 

Because there is so much damage. It took a significant amount of force to break that panel. Plus, there's no way to explain how the paint is actually worn through by claiming one singular incident is the cause. I would bet some serious money that a hold down strap, looped over the top of the tire, was rubbing directly on the corner of that panel for a how ever many thousand mile truck ride across America, then was forcefully pulled out from between the tire and the panel, which is what broke the corner. You can actually see in one pic that the corner is still deformed downward and outward as though force was applied directly to the corner, which would make perfect sense if the strap was caught there.

 

Do you know for certain if these cars are delivered in an enclosed trailer ? I thought that they were but I don't actually know for certain.

 

 

 

I thought all Vettes were delivered to whatever dealer in an open car carrier!

 

Ok, that's why I was asking. I don't know for certain.

 

 

WRONG! The courtesy delivery dealer does all the same things the selling dealer would be responsible for. The dealer is paid to do a PDI which includes mechanical checks and cleaning the vehicle for delivery. They would also be paid to install any parts shipped loose.

Once the vehicle is taken off the truck, the receiving dealer, whether a courtesy delivery or not, has the option to inspect the vehicle and must note any damage. The delivery driver and dealership both have to sign the paperwork and the driver has the right to object in writing. If this damage is duly noted, GM usually seeks reimbursement from the trucking company. If no damage is noted, the dealership becomes responsible for the damage and GM will not pay for it.

GM warranty will pay the dealer to repair any warranty problems or paint defects not caused by transportation damage. These are two very different problem areas. I agree that he should take the car to the dealer and show them the damage. There have been cases where damage was noted off the truck at delivery and Service had a communication problem with notifying the right people. It is very hard rot support anyone who took delivery of the car with such obvious damage yet admits to inspecting it before driving away.