so,are they fixing the fluid in/around/under the pass seat too?

 

Luckily, I think I got all the fluid up before it had a chance to get into the seat. Had towels in the car, so it was mopped up within seconds.

 

The last good vette vert made was my C6 Grand Sport 1lt vert, and before that my C6 base 1lt vert. Manual tops, worked first time, every time. I still bought a C7 vert, but i know, one day, that C7 top's gonna fail. Too much overengineering to eliminate a simple manual procedure. Extended warranty for me at month 35 for more BTB coverage.

 

 

You're somewhat at the mercy of the intelligence of your tech there; also, sometimes you're going to get damage hidden until the first part is removed. It's probably better not to have the line disconnected and potentially leaking even more while waiting for the part.

I think OP is correct that his rating of the dealership will wait until he sees how this all plays out. Even good guys can have an off day, or can face a condition that's not clear to start off.

 

Just a quick update...

Still waiting on a part. Sill torn down in the shop. Today makes 7 days it's been apart and sitting, waiting for a hydraulic line. Getting the feeling that every person in the chain has no interest in me, my car, or keeping me as a customer. I'm really just hoping that the repair is done correctly at this point. And that there is no collateral damage to my car...

I'll update this thread again after my business with this dealer is done, and I have my car back.

 

It is quite a big job and most techs are doing it for the first time. Took over a week to get the lines and another week to fix it. I saw the car when it was apart. Very tedious. The lines are small and the small O rings have to be replaced. I would show up at the dealer and look at what is apart. I my case, after the one dealer fixed the line they didn't secure a wire harness causing the top to not secure. Another dealer found it and fixed it. I suggest operating the top several times when the car is done to make sure everything works right. i would tell the tech that the lines were mis routed at the factory on some cars. If they route them the same way you will have the problem again. Be patient and good luck.

 

None of that makes me feel better about the situation. At this point, top has been inoperable for over a month. Patience is in scarce supply over here...

 

 

It is not made to make you feel better or worse but my experience with the same situation. Follow up every other day with the service manager. If you are not getting results, you can escalate through GM. If they are making a diligent attempt to fix the car give it some time.

 

Just another quick update. Been waiting since Thursday the 12th for plastic retainer clips to hold the hydraulic line in place. Apparently they are only available on the whole assembly, and are not reusable. They are supposedly in contact with the assembly plant to try and source these clips, and hope to get some "in the next couple days."

Frustrated does not accurately describe my feeling about this situation any more...

 

Sad, very sad. Logistics management is clearly lacking within GM. I've experienced a similar situation with my C7. Different parts but a similar delay. I hope you get your car back soon and properly repaired.

 

I had a 350z roadster once and over the course of four years I had to have the entire top and assembly changed twice under warranty. While it was annoying, they were able to do it in two days (one night). Its crazy how long this is taking.

 

Major PIA I know. Hope all goes well with the finished product .

 

I'll say it again...the worst part about owning a Corvette is the Chevy dealer it comes with.

 

 

Plenty of blame to go around on this one, I think, for both the dealership and GMs response to the situation. I'm still not-so-patiently waiting for them to source the parts.

 

OP - I feel your pain. I took my C7 in for an oil change and commented it was making a squealing sound at times. Service Manager said I needed a new clutch (the car had all of 11k miles on it, never been tracked, and never any crazy dragstrip starts), but they would take care of it under warranty. They took care of it all right - it took 8 days to get my clutch replaced. All is good now, but when a huge dealership has only 1 guy to work on Corvettes, it can take some time.

 

Update time. Might as well do a quick recap, since it's been a while...
June 7th: Top starts leaking hydraulic fluid on passenger seat. Make appointment with dealer.
June 12th: Dealer diagnoses, orders hydraulic line for the top. Tells me it'll take 3-5 days until they get the part. They'll call when it comes in.
June 23rd: Call to ask about part. Still not in. "Don't worry, we'll call you when it comes in."
July 3rd: 3 weeks(!) after part is ordered. Get tired of waiting. Call about part. It came in and they didn't call.
July 5th: Bring in car. Service consultant says it'll take about 3 hours. That afternoon they find a second line that needs to be replaced. Get GM to overnight the part.
July 6th: Call to check, and GM cancelled the overnight order. They shipped it ground. Supposed to be in on the 10th.
July 10th: Still no part. I'm told the tracking is not exact, but an estimate.
July 11th: Part comes in, but it's the wrong part. They order another. Supposedly overnight.
July 12th: At 12:30 they call to tell me the part is in, and I should get my car back that afternoon. Then they call later and say they need retainer clips to finish the assembly. They're shipping them overnight.
July 13th: The clips that came in are the wrong clips. Nobody can find the part # for these clips.
July 17th: I'm told that GM doesn't stock these retainer clips. They are only sold as part of the entire hydraulic assembly. The regional GM rep comes in to talk with the Service Manager about my car. They are working with GM and supposedly the assembly plant to find these clips.
July 19th: I'm told that they can't find these clips, so they're ordering an entire assembly and will scavenge the clips off of it to repair my car. Once the clips are in hand, they will be able to finish quickly. Assembly is supposed to be in on the 23rd.
July 23rd: They call and tell me that the clips are on the way. I ask about the assembly. There never was an assembly coming. They were able to find the part number for the clips. Sending them overnight.
July 24th: After going to the dealer and waiting two and a half hours, I finally get my car.

Here's the final rub: I was not able to verify that the top works. After reassembling, they apparently have to cycle the top 4 times to get it to "re-sync". After the 3rd cycle, the pump overheated, so I waited another 45 minutes for the pump to cool down so they could perform the last cycle.

I'll check that the top works properly this afternoon after work. I'm glad to have my car back, but this experience has left a sour taste in my mouth. It was one half-truth after another. One mistake after another. Not a happy customer.

 

I fully agree. Service a Chevy dealer is usually not good. Changed dealer due to that in 2014. One before was just horrible.

Worst part of buying a new car, American made is having to have it serviced. Many Foreign brands treat you much better than Chevy does, even when the foreign car is much less expensive.

Glad you got your car back. Just read your time line. That is horrible. No excuse for that from Chevy or the dealer. Both seem to be part of the problem.