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Old Aug 8, 2018 | 08:06 PM
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Default OnStar ???

Anybody ever call OnStar and not understand as word the person on the other end is saying??
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Old Aug 8, 2018 | 08:25 PM
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never had a problem always could understand the person speaking
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Old Aug 8, 2018 | 08:39 PM
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No problems here either. Perhaps you just drew the short straw on the rep who picked up your call?
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Old Aug 8, 2018 | 08:40 PM
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"Anybody ever call OnStar..."

... nope...
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Old Aug 8, 2018 | 08:54 PM
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Disclosure: I work for GM in the OnStar area. But responding as a new Corvette owner. I was quoted over $6K on my insurance bill for my new 2019 ZR1 on a completely clean driver's record. Told the agent that I was an OnStar subscriber, and gave them my estimated annual mileage (2000 miles a year), and the quote dropped to under $3K.

See below for info on insurance discounts:
https://www.onstar.com/us/en/insurance-discounts/
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Old Aug 8, 2018 | 09:07 PM
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Originally Posted by ekovitch
Disclosure: I work for GM in the OnStar area. But responding as a new Corvette owner. I was quoted over $6K on my insurance bill for my new 2019 ZR1 on a completely clean driver's record. Told the agent that I was an OnStar subscriber, and gave them my estimated annual mileage (2000 miles a year), and the quote dropped to under $3K.

See below for info on insurance discounts:
https://www.onstar.com/us/en/insurance-discounts/
Completely clean record …. lucky you.
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Old Aug 8, 2018 | 09:31 PM
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Yep. Made my couresy call from MacMulkin's parking lot. It was a woman from the Philippines. I asked her where she was. Couldn't understand her and couldn' wait to hang up and drive.
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Old Aug 8, 2018 | 09:44 PM
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Have never had an OnStar operator I haven't been able to understand. Two different times I had tire problems when out of town. One was at about 11:30 PM out in the sticks 20+ miles from the nearest decent size town (13K population). I couldn't get the lug nuts off the car using the short combo lug nut wrench/jack handle. One call to OnStar and they actually woke somebody up who had the right tools to help. Another was at a rest stop in a high traffic area where the spare tire on my Tahoe got stuck half way down and I had a baseball size bulge on one of the front tires and needed to change it before it blew out. One OnStar call and I got a call back from a mobile road service truck. Each of those operators spoke clear non accented American English (Yes, there is more than one version of English).

Bill
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Old Aug 8, 2018 | 11:20 PM
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What is this OnStar person you speak of?
After the initial setup, I have never talked to them, don't want to, and if I do, something has gone massively awry...
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Old Aug 8, 2018 | 11:46 PM
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Unlike many other call centers I have dealt with, OnStar has perfectly understandable operators.

English-wise.
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Old Aug 8, 2018 | 11:52 PM
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The only problem with OnStar is they're too helpful. Lol!

​​​​​​​So, I'm wondering;

.
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Old Aug 9, 2018 | 02:55 PM
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I recently purchased a 2014 Stingray Vert. Pressed the BLUE button to get OnStar set up and THEY CANNOT! Some technical issue THEY ARE WORKING ON... Never heard back. Called aagin, they'll be in touch - NEVER HEARD ANYTHING!

I cannot even give them my money! Crazy company!
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Old Aug 9, 2018 | 03:03 PM
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Originally Posted by ekovitch
Disclosure: I work for GM in the OnStar area. But responding as a new Corvette owner. I was quoted over $6K on my insurance bill for my new 2019 ZR1 on a completely clean driver's record. Told the agent that I was an OnStar subscriber, and gave them my estimated annual mileage (2000 miles a year), and the quote dropped to under $3K.

See below for info on insurance discounts:
https://www.onstar.com/us/en/insurance-discounts/
Can you break out how much of the reduction came from merely being an OnStar subscriber, and how much from the low mileage, and how much from the actual tracking of your driving style?

We are paying $660/yr for 100/300/25 coverage, (with an umbrella policy to back that up to a couple of mil). 2017 Z51 Coupe 2LT etc.

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Old Aug 12, 2018 | 10:03 PM
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Originally Posted by Gearhead Jim
Can you break out how much of the reduction came from merely being an OnStar subscriber, and how much from the low mileage, and how much from the actual tracking of your driving style?

We are paying $660/yr for 100/300/25 coverage, (with an umbrella policy to back that up to a couple of mil). 2017 Z51 Coupe 2LT etc.
The ONSTAR offer came after I got my Z51 the discount was $18.00. We have 2 cars house the whole deal..$18.00

Last edited by Walter Raulerson; Aug 12, 2018 at 10:04 PM.
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Old Aug 12, 2018 | 10:49 PM
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Not with OnStar but had that problem with an IRS agent once. Not over the phone but in her office! I had gone to an IRS field office for some help setting up a small business and didn't want to attempt that on the phone. The agent assigned to me had a VERY heavy accent and after a couple of minutes of understanding about a tenth of what she was saying I had to stop her and say, "I don't mean to hurt your feelings but I could I please speak to someone else because this subject is difficult for me to understand as it is, but even more so with your accent." She was nice and said okay.
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Old Aug 13, 2018 | 03:39 PM
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Originally Posted by Walter Raulerson
The ONSTAR offer came after I got my Z51 the discount was $18.00. We have 2 cars house the whole deal..$18.00
Thanks.
Financially speaking, not worth it for me
Privacy issues are a 'nother story.

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Old Aug 13, 2018 | 09:34 PM
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Originally Posted by ekovitch
Disclosure: I work for GM in the OnStar area. But responding as a new Corvette owner. I was quoted over $6K on my insurance bill for my new 2019 ZR1 on a completely clean driver's record. Told the agent that I was an OnStar subscriber, and gave them my estimated annual mileage (2000 miles a year), and the quote dropped to under $3K.

See below for info on insurance discounts:
https://www.onstar.com/us/en/insurance-discounts/
2000 miles a year......... what's the point of owning the car. I drove 2000 miles in 3 months and it's not my daily driver, just a weekend or whenever I get the urge toy.
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Old Aug 14, 2018 | 08:42 PM
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Originally Posted by Gearhead Jim
Can you break out how much of the reduction came from merely being an OnStar subscriber, and how much from the low mileage, and how much from the actual tracking of your driving style?

We are paying $660/yr for 100/300/25 coverage, (with an umbrella policy to back that up to a couple of mil). 2017 Z51 Coupe 2LT etc.
With National General they do not track driving style, only mileage. The quote went from $6K a year to $3K by signing up for the low mileage discount. BTW, Michigan as a state has very high insurance rates.
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Old Aug 14, 2018 | 08:42 PM
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Originally Posted by JCSRT8
2000 miles a year......... what's the point of owning the car. I drove 2000 miles in 3 months and it's not my daily driver, just a weekend or whenever I get the urge toy.
3 months is all you get of summer in Michigan!
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Old Aug 14, 2018 | 09:04 PM
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I called once by accident in the rain, in the dark, trying to adjust the mirror while driving through construction in Philly, a couple hours after taking delivery. OMG, the OnStar person about BLASTED me out of the car... but, in easily understandable English.
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