joemessman

True, but just because they are young and college graduates doesn't necessarily mean they can deal with social media in proper fashion. But I do understand your point. Thank you. As an aside. Why does GM not address these issues that can create a bad image and poor repeat business?

PatternDayTrader

JALLEN4

The news is that GM does deal with thousands of these issues daily and spends millions of dollars a month doing so. When one reads this forum and others like it, they are hearing one side of the story and that side may be 100% accurate...or not. Having spent a lifetime in the retail automobile business, I can assure you there is no accounting for the stories people tell and very often the true facts digress from the story both sides may relate.

At one point or another I represented many of the major brands. I had everything from Volkswagen to Bentley. Most dealers who have had several brands will tell you that GM is by far the easiest manufacturer to work with to solve true individual customer problems. They were always the quickest to extend help beyond the warranty and the quickest to go above and beyond to cure individual ills.

Greg00Coupe

Exactly! The customer needs to be taken care of. The kool aid gang here can suck up to gm all they want. This dude got hosed!

I feel for him. If they were in his shoes I guess they would have smiled and moved on.

Just silly to defend gm on this one.

Mr Triple Black

I know a great lemon law lawyer if you need one. If GM wants to act like this is okay it may be time to play hardball.

And you’re right, if you had financed your bank would be like hard pass give us the money back.

Coach32

I read through most of this thread and frankly it scares the crap out of me. I took delivery of a 2019 C7 6 months ago and experienced a starter issue right away. The dealership tried 3 times and could find the problem. I was fortunate enough to get the dealership to trade me out for another exact replacement. It cost me $900 to turn over 1300 miles for 0 miles.....but it has left me sciptial.....with trust issues for the car and the dealership. The old car is back up for sale and no one is talking about if it got fixed or not.

I had some conversation with GM customer satisfaction with little satisfaction I can’t stop looking for problems or reading stories like this......then I see owners with 0 issues....thousand of miles. The C7 has a great reputation for reliability. I want to enjoy this car. I love it. It make me feel great. I hope you get resolution.

ROBWILKER

Bill, for the most part, I agree with your analysis of this ZR1 owner's behavior. He kind of screwed himself when he set out on his crusade with the moniker"GM Guy Screwed." If he thought he would garner sympathy from the members or especially GM Customer Reprentatives with that approach I think he was sadly mistaken. You are correct, it is obvious that his only purpose joining this forum was to badmouth the brand to get his way. Again, not a very smart move if he thinks the population at large has any concern for the plight of a "few rich" Corvette owners. However, I must say that because a few videos were put out on about the robotic painting of the Corvette body panels with the new $400 million plus Bowling Green paint shop does not mean there is not a chance for the described paint blemishes. It has come to light during the investigation and resolution efforts of recent C7 and C7 ZR1 paint defect complaints that the hoods and all other carbon fiber panels and accessories are painted elsewhere, at the supplier's facilities. This allows for great inconsistancies in the procedures and quality controls. They are not all robotically painted and produced without human touch. Although the present OP may have described the defect as a "fingerprint" I have noted several clearcoat defects that I describe as "smudges" or "smears", dull flat spot finish, on my ZR1 and know of a number of other such defects on other ZR1s and C7 Corvettes. GM has offered during the filing of a warranty claims that they are not the cause because these panels are painted elsewhere. This seemed to be an effort to absolve themselves of some responsibility. Regardless, the panels are shipped to BG for assembly by their workers, under GM management and are allowed by GM QA personnel to leave the plant for retail delivery. This is not acceptable. By doing so, GM is deliberately sending these problems on for the customer to handle with the complicated, often frustrating, warranty claim system. I believe that some GM personnel hope that this minimizes their exposure simply because some customers will accept the paint defects and choose not to pusue a warranty claim. I may not be entirely right in my belief on this matter but I have formed these opinions based on my experience dealing with my own ZR1 and a number of other new Corvette and Chevrolet defect free product purchases.

ByRiver

His issue wasn't just paint. It was cracked fenders and creaking suspension also. Re-read post #1.

ROBWILKER

I appreciate your guidance but please believe me when I say I have read and re-read all of the original OP's postings since the first day he joined the Corvette Forum. I am intimately familiar with all of his problems, complaints and the way which he said he chose to handle them. If this was an effort to familiarize me with his complaints, I have all the sympathy for a person who had the misfortune of taking delivery of a problematic vehicle. In this last reply post I point out, in th OP's defense, that I also had smear or dull spots that could be charaterized as finger or palmprints in my ZR1's paint. I was specifically addressing Bill Dearborn's last post, as quoted, agreeing that IMO the OP didn't do himself any favors with his manner of approach during his attempt to resolve all his problems. I did not doubt his veracity or the serverity of his many vehicle problems. Please read my posts #177,183,185,222,223,226,228, 229 as well as 287 for any overview of my participation in the OP's thread.

ROBWILKER

Do you possibly think you have gotten a little carried away with criticizing GM for making you keep the car at full price and not making efforts, to your satisfaction, to repair the vehicle under warranty? Early on Septemer 19, 2018, shortly after you joined the forum, you state in post #137 GM refunded and reimbursed your museum delivery charges.How can you say GM did nothing to compensate you? They refunded quite a bit of money in short order, did they not? In the same post, you said you already lost interest in the ZR1 and were interested in a Viper. Now you have said GM did a good job painting your car. Is it possible that initially adopting the forum name "GM Guy Screwed" you came off overly harsh also based on some of the posts in this thread. I sympathize with the problems you have had. It does appear that GM has repaired the vehicle paint/ body issues to your satisfaction. GM has also met their legal oibligations under warranty for the paint/ body issues. You continue the same approach in harshly criticizing the brand, some would say badmouthing GM. Do you really think this is the best way to motivate GM to extend additional "good will" to you by saying you are done with Corvettes and it costs GM. near a million in future purchase dollars You have just eliminated their need to further satisfy you in any way. Frankly, I would agree with that position based on what I have learned from this thread. I wish my ZR1 was "perfect." It will probably never be completely perfect because some "cures" may end up being worse than the original problem. GM is still trying to resolve my problems but weather has caused the delay due to cold conditions. Perhaps in your future car buying endveavors you should consider all the actions and reactions of both parties in this case before assuming the risks of purchasing a new vehicle of any make.

fumbling

I did not read this entire thread (too long) but if OP had musem delivery, I cannot believe the museum would release a car with problems of such a magnitude that the OP is claiming.

Bondojohn

I wouldn’t accept my Z with many problems after two others I did accepted with many problems. I got my money back and went to a different dealer and it came in with no problems. Read “Bad dealership experience” and “Pole on accepting or not painted door new Z06”. You’ll see replies of people doubting you, saying not to blame dealership. Dealers saying you should be fired as a customer. It’s your fault. But then there’s many people who agree with me. It’s too late now but next time check the whole car over. If it not acceptable with too many things wrong with it don’t accept it and go elsewhere. That’s your right no matter what anybody says. Good luck. If you text me I can connect you with a good person at GM customer satifactin that helped me fix something under warranty that the dealer and customer service wouldn’t fix.

ROBWILKER

The prrevious C7 Z06 problems and availability are not equivalent to the current problematic ZR1 situations. Eight months after I purchased my C7 Z06, I could buy the same car for $20K discount due to highly publicized overheating problems.The very limited availability of the ZR1 was often a significant factor in consideration of whether to refuse delivery. Because of the few allocations, high demand and likely limited production run, replacement vehicles are simply not available. When a customer refuses a car, for whatever reason, the dealership can legally move on to the next customer. In the case of the ZR1, the new ZR1s are under complete warranty, and it is not a problem for the dealership to sell your "dream Car", regardless of defects, to a less discriminating buyer. Sometimes for more profit. I wish it were not so but this is the hand we were dealt.

I like my ZR1, it is fantastic. All my Corvettes were great and I remain loyal to the brand. I just hope, as GM moves on, they tighten QA standards as much as the customer's raised expectations.

ROBWILKER

You are not alone. There are a lot of skeptics in this forum. I cannot say it is right or wrong in every case but that is the chance one takes when they choose to air their problems here.

23/C8Z

Lol. When I went shopping I could get 15k off on a stingray..... were they "overheating" too? Come on man. Don't deflect with a nonsensical statement like that.

You're sour on your ZR1 because the fit and finish isn't up to your level of acceptance and I get it. But you bought it and paid a premium I'm sure, vs the heavily discounted "not special" C7s... it's a gamble. Life lesson, sell the car and move on.

Bondojohn

Yes... I guess your very right. Everyone has there own opinions. Some are more scepticle than others. One person said he didn’t care how the car looked he bought his Corvette for how it drove not how it looked. Go figure!

joemessman

My son is like that. He has a Z06 C7 and could not care less how it looks, clean, cool, etc. All he cares about is how it drives once he hits the cabin. He's not like his father!
Oh. And we go to the store in his he makes sure he gets the parking spot closest to the entrance! Ya know though, he has no dings in it yet after two years.

ROBWILKER

WTF are you saying I am "sour" on a my ZR1 for. Please don't put your words in my mouth or inject your feelings to make it seem I said something entirely different than I have been saying throughout this forum for quite a long time. Not that it matters much to you or anyone but myself. I currently own three late model high performance model Corvettes (427 60th, C7 Z06, and C7 ZR1) as well as a Gen 5 ZL1 and Gen6 ZL1. I guess you consider those "lesser models".Perhaps you should read post #295 and the many others I have published in this forum. It is those persons who have a knee jerk reaction, without actually being informed, who become so judgmental in this forum. I am an avid enthusiast and proponent of the Corvette, Camaros and the Chevrolet brand in general after having purchased fifty-one new Chevys in my lifetime. This does not make me better than anyone else, it just establishes how wrong people can be in their assumptions or "how you get it." Obviously you know nothing about how I feel, about my ZR1 or the brand. Yes, I was disappointed when I discovered at delivery some paint/ body defects on my ZR1. One major problem (CF splitter) was replaced within three days. The dealership and GM continues their efforts to resolve the remaining issues as I speak. I feel no need to further educate you regarding my personal experience or feelings on the ZR1 or Corvette model since it is all available on this forum. It probably would make no difference if I did. Suffice to say that my ZR1 is a great car, the fit and finish issues being no more significant than on any other domestic models. I continue to state my support and enthusiasm for the brand and will continue to purchase future Corvettes and GM vehicles as desired.

As for the instant post where you refer to other Stingray models overheating and $15K off the sticker, who's doing the deflecting? And you're so sure I paid a premium for what, my ZR1, Z06, 427 Convt? How did you arrive at this conclusion? With your powers of reading comprehension, deductive reasoning and mental telepathy? What are you referring to regarding lesser models? I never said anything like that or anything that could be considered by any reasonable person anywhere close to that. Again, your effort to interject some sort of your personal animus into the thread as if I had actually said something similar. In my latest post I was directly responding to a different post where the OP said the he was able to refuse and bought several Z06s. IMO this too was not relevant to the current ZR1 situation and one's ability to refuse and procure another ZR1 if it was not acceptable at delivery. This was based on a significantly different model availability situation for the ZR1 as compared to the C7 Z06 a year after introduction. Then again, since you know so much about me, how I feel, think and buy my cars, maybe I should consider you to buy all my future cars. If you don't mind, I prefer my local Chevy dealer, being he's my best freind and all. Best of luck to you fellow Corvette enthusiast.

Bondojohn

Wow. Don’t hold back. Nothings perfect. If the car comes in with minor defects that the Dealer can fix without any problem I would say let him fix it and and you inspect it after it’s done. But if it’s a major problem that might lower the value or some problem that may creep up years down the road I would walk.

ROBWILKER

That's right. No car is perfect. Neither are the buyers. Defects happen. A couple small defects on my car I don't want anyone to touch. Most people won't notice. If the problems seem insurmountable at delivery a person should walk. Unfortunately, that does not always happen with some people.