Rear vision system
Thread Starter
Burning Brakes
Joined: Oct 2000
Posts: 876
Likes: 23
From: Prescott Valley, AZ
Rear vision system
i see by the threads here that many people have had a similar issue with their backup vision. my 2014’s backup camera has been acting squirrelly. going dim, getting fuzzy etc at times. i’ve read some have cured the problem by cleaning the connector and reinstalling. guess i could try that but removing the rear fascia doesn’t look like something i wish to tackle. what i have noticed with mine is it only seems to go crazy in low light conditions. when i put the car in reverse while in the garage, the screen dims and flashes. as soon as the car backs into the sunlight, the screen clears up and works fine. if i put the car in reverse when in the sunlight or daylight, the screen displays as it should. only seem to have the problem in dim light or darkness. anybody else experience this?
Last edited by mmorse; May 30, 2018 at 08:44 PM.
Thread Starter
Burning Brakes
Joined: Oct 2000
Posts: 876
Likes: 23
From: Prescott Valley, AZ
ok now the system seems to be down. all i get is the service rear vision system message no matter what the ambient light is. before i go to the dealer and get financially raped, does anyone have experience with this? if so did you fix the issue on your own? i know some have cleaned the connector to the rear camera and it seemed to clear it up. any other possible fixes? please advise. i REALLY don’t want to be at the mercy of the dealer.
Thread Starter
Burning Brakes
Joined: Oct 2000
Posts: 876
Likes: 23
From: Prescott Valley, AZ
Intermediate
Joined: Apr 2017
Posts: 31
Likes: 13
From: New Hampshire
My 2014 Z51 has an issue where the camera just doesn't come on when the car is put in reverse (M7). The screen doesn't change from the normal "home" screen. Won't work at all when I first start the car and back out of the garage, then after everything is warmed up, camera works just fine. I'm thinking there's an electrical connection that's a little loose. Any one else experience something similar?
Thread Starter
Burning Brakes
Joined: Oct 2000
Posts: 876
Likes: 23
From: Prescott Valley, AZ
bit the bullet and took it to the dealer. turns out all it took was a software update to correct a problem with the existing software. i have the gm extended warranty and once again it would not cover the repair. if the screen was failing, or the rear camera or the rear vision module had failed, the warranty would have covered it along with the reprogram. but just a reprogram, no such luck. i could see if there was no warranty involved or the reprogram was for improved performance such as the mrc update, but a reprogram specifically done to correct a failing condition of existing software, IMO that should be covered. ok, end of rant!
Intermediate
Joined: Apr 2017
Posts: 31
Likes: 13
From: New Hampshire
I hear you there mmorse, I suspect that software updates would correct the problem I'm having as well. We'll see how annoying it gets... Not to get all fanboy my brand is better than your brand, but this is one thing that I think Ford is light years ahead of GM on. My daily driver is an Edge, and whenever there was a software issue that needed updating, all you had to do was log onto your owner site (vin specific), download the update on a usb flash drive, and plug it into your car. Done, free of charge, no visit to the dealer. I wish GM had a similar corporate attitude on software updating.
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Thread Starter
Burning Brakes
Joined: Oct 2000
Posts: 876
Likes: 23
From: Prescott Valley, AZ
I hear you there mmorse, I suspect that software updates would correct the problem I'm having as well. We'll see how annoying it gets... Not to get all fanboy my brand is better than your brand, but this is one thing that I think Ford is light years ahead of GM on. My daily driver is an Edge, and whenever there was a software issue that needed updating, all you had to do was log onto your owner site (vin specific), download the update on a usb flash drive, and plug it into your car. Done, free of charge, no visit to the dealer. I wish GM had a similar corporate attitude on software updating.
Last edited by mmorse; Jun 8, 2018 at 03:02 PM.
Thread Starter
Burning Brakes
Joined: Oct 2000
Posts: 876
Likes: 23
From: Prescott Valley, AZ
update
well, the reprogram lasted all of one day. the service rear camera system is back and the screen flickers and goes dim. obviously, it’s not a software issue. at this point, i have no confidence in my local dealer being able to fix my car. now i have to fight with them to refund my money.
Drifting
Joined: Dec 2000
Posts: 1,490
Likes: 253
From: Homewood Il
well, the reprogram lasted all of one day. the service rear camera system is back and the screen flickers and goes dim. obviously, it’s not a software issue. at this point, i have no confidence in my local dealer being able to fix my car. now i have to fight with them to refund my money.
Thread Starter
Burning Brakes
Joined: Oct 2000
Posts: 876
Likes: 23
From: Prescott Valley, AZ
Tech Contributor
Joined: Oct 1999
Posts: 41,058
Likes: 9,818
From: Charlotte, NC (formerly Endicott, NY)
bit the bullet and took it to the dealer. turns out all it took was a software update to correct a problem with the existing software. i have the gm extended warranty and once again it would not cover the repair. if the screen was failing, or the rear camera or the rear vision module had failed, the warranty would have covered it along with the reprogram. but just a reprogram, no such luck. i could see if there was no warranty involved or the reprogram was for improved performance such as the mrc update, but a reprogram specifically done to correct a failing condition of existing software, IMO that should be covered. ok, end of rant!
Bill
Thread Starter
Burning Brakes
Joined: Oct 2000
Posts: 876
Likes: 23
From: Prescott Valley, AZ
When a repair isn't covered by the extended warranty sometimes it is worth a call to the warranty group to discuss the repair with them. Usually the shop inputs the labor and repair codes into the computer and it tells them whether the repair is covered or not. For example, on my C6Z I had the old GMPP warranty which rejected a repair to the dry sump because it involved replacing an O Ring inside the tank. The warranty clearly states O Rings aren't covered but because this was a $500 repair I thought it worth a call. When I explained to the person on the other end of the line what the problem was and the O Ring was inside the dry sump and part of the engine lubrication circuit they agreed the repair should be covered and told me to have the dealer service writer call them. The repair was covered at no charge to me. Sometimes when they determine what isn't covered they use simplistic terms and when things get more involved those terms don't always work so bringing it to the attention of a human gets you a work around.
Bill
Bill
Last edited by mmorse; Jun 22, 2018 at 03:34 PM.
Thread Starter
Burning Brakes
Joined: Oct 2000
Posts: 876
Likes: 23
From: Prescott Valley, AZ
this is probably coincidence but it has been hot where i live the past few days. 95 and up. have had the car in reverse many times and the rear vision system has worked every time. that may indicate a cold solder joint somewhere in the system.
Melting Slicks
Joined: Dec 2005
Posts: 2,017
Likes: 169
From: SE VA VA
well, the reprogram lasted all of one day. the service rear camera system is back and the screen flickers and goes dim. obviously, it’s not a software issue. at this point, i have no confidence in my local dealer being able to fix my car. now i have to fight with them to refund my money.