Is this acceptable?
Melting Slicks
Joined: Nov 2005
Posts: 2,143
Likes: 488
From: Leonardtown Maryland
I like the way the bolts are stacked up on the lift arm. No way they could be accidently kicked and scattered across the shop floor.... I would still talk to management, but I'd also not want to possibly **** off the technician.
Instructor
Joined: Sep 2008
Posts: 164
Likes: 42
From: Bozeman/Livingston MT Sometimes Texas
The photo indicates a lack of respect for the customer and the equipment under repair and creates a question about all elements of the overall quality potential of work done in this shop. They sure as hell did not learn these methods in my shop.
Thread Starter
Advanced
Joined: Dec 2021
Posts: 83
Likes: 52
Thanks to everyone who responded. I went by talked to the service manager and just let him know what my expectations were. He assured me everything would be done correctly and he would ensure there is no damage. He also plans to speak to the tech and let him know to be more mindful of where and how he is placing items.
I also spoke to GM today to get it documented just incase anything comes out of it.
I also spoke to GM today to get it documented just incase anything comes out of it.
Last edited by Spursguy123; Jul 28, 2022 at 11:46 AM.
Drifting
Joined: Aug 2019
Posts: 1,859
Likes: 1,264
From: Houston
I know you already spoke with them but for me I wouldn't like it. I've been to 3 shops to work on my car, and the shop I had the most issues with was the one who stacked parts in the trunk and had parts lying around all over the place. My current shop will have a cart or shelf where they place all their parts and overall keeps the place nice and tidy. It's not about being a Karen, but wanting the service and professionalism you would expect when a near $100k car is being worked on. The fact you had doubts and were upset when you first looked at it is enough of a reason to say something. As Cordes Performance said it's a reflection of their work.
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Pro
Joined: Nov 2014
Posts: 648
Likes: 148
From: Milpitas CA
At least they know where all the parts are. I know I wouldn't be happy with them if I walked in and saw all the parts all over the car. But I'd probably not want to check in on them on how progress is going.
Safety Car
Joined: Jul 2019
Posts: 3,844
Likes: 1,302
From: nashville TN
personally I cant remember were everything goes on a large job so bag and tag is a much]st for me. I never place objects on the windshield since they can scratch or get knocked over and across the fender. im sorta add so I have to keep my area neat and organized ( unlike my life!! )
Race Director
Joined: Aug 2015
Posts: 12,260
Likes: 4,749
From: SE WI
Not acceptable. I think they could have used a work bench to organize the parts rather than your glass windshield or setting parts on the wheels. I wouldn't be happy. I would be concerned that they are as careless about doing the engine install. These are not the results of an organized mechanic.
Drifting
Joined: Jun 2013
Posts: 1,428
Likes: 478
From: Maryland, USA
the manager assures no damage? but the fact that stuff is like that causes the ability to have damage. why even risk a possibility of damage in the first place. then u have to deal with that.... place the stuff somewhere else. the trunk on a nice thick blanket would be fine.
might as well keep going" heres a great spot for the radiator: the roof.
oh well best of luck is all we can say since its going to be like that till done...
if they placed a blanket on the windshield and then placed some of the lighter parts i wouldnt mind as much but as other stated weight on the wipers etc..
might as well keep going" heres a great spot for the radiator: the roof.
oh well best of luck is all we can say since its going to be like that till done...
if they placed a blanket on the windshield and then placed some of the lighter parts i wouldnt mind as much but as other stated weight on the wipers etc..
Last edited by mdformula350; Jul 29, 2022 at 06:15 AM.
Melting Slicks
Joined: Oct 2011
Posts: 2,992
Likes: 394
From: Naples FL
2023 C6 of the Year Finalist - Modified
2022 C6 of the Year Finalist - Modified
2021 C6 of the Year Finalist - Modified
2020 C6 of the Year Finalist - Modified
2015 C6 of Year Finalist
I guess you have to ask yourself, would you see that happening at a Ferrari or Lamborghini or Mclaren dealer.
Intermediate
Joined: Sep 2008
Posts: 42
Likes: 6
From: Neptune Beach, Florida
Thanks to everyone who responded. I went by talked to the service manager and just let him know what my expectations were. He assured me everything would be done correctly and he would ensure there is no damage. He also plans to speak to the tech and let him know to be more mindful of where and how he is placing items.
I also spoke to GM today to get it documented just incase anything comes out of it.
I also spoke to GM today to get it documented just incase anything comes out of it.
Flashpoint
Team Owner
Joined: Feb 2000
Posts: 45,471
Likes: 892
From: Texas
CI 1-4-5-8-9-10 Vet
St. Jude Donor '03 thru '10, '17
OP, I don’t think you over reacted. I would not like they way they treated your car. Sloppiness like that would make me question the quality of the work.
Le Mans Master
Joined: Dec 2013
Posts: 6,338
Likes: 5,115
From: Charles Town WV
2024 Corvette of the Year Finalist - Modified
2023 C6 of the Year Winner - Modified
2022 C6 of the Year Finalist - Modified
on my own car... 100% how I do my own work... on a customer car, not a chance in hell lol.
Tech Contributor
Joined: Oct 1999
Posts: 41,058
Likes: 9,821
From: Charlotte, NC (formerly Endicott, NY)
Thanks to everyone who responded. I went by talked to the service manager and just let him know what my expectations were. He assured me everything would be done correctly and he would ensure there is no damage. He also plans to speak to the tech and let him know to be more mindful of where and how he is placing items.
I also spoke to GM today to get it documented just incase anything comes out of it.
I also spoke to GM today to get it documented just incase anything comes out of it.
When you say Service Manager exactly who are you talking about? The guy who takes down your information when you first enter the shop or the guy who everybody in the shop works for? If it is the first guy he is just another flunky. The second guy is the one that can hire and fire people.
As for the SC sitting on your wheel. The picture does show it is sitting on the plastic radiator shroud which is sitting on the wheel.
Bill
