chevyrules727

Only issue I see is with R8C, you're at the mercy of your state having a cooling off period.

The car is yours before you even show up to the museum as you signed the paperwork, paid for it, etc. No walking away from it.

Maxie2U

100%.

Can’t imagine how disappointed, frustrated and stressful this situation must be for MichaelPSmith. But as you said, he is very fortunate it happened at the museum where they have access to the finest experienced well trained and knowledgable mechanics plus parts direct from the factory in addition to their access to factory experts too.

Dano523

My thoughts, if all that hoopla for a Japanese car company, and such happened, QC inspector on the car would have take out back, you in tow, and he would be put down in front of you, for company to save face.
If say Ferrari and Enzo still around, would not be taken out back, but QC person just lynched/hung from the shop rafters to incentivize the mechanic's to not allow such to happen again.

Bluntly, museum knew that car has problems before you go there (guy driving the car to the roped off presentation area saw the dash light up), but instead of taking the car back to the mech's to fix it and not have it ready for museum presentation to you, played the surprise look on their face game when you go there isntead.

Bluntly, Is GM refunding the $1595 R8C for museum delivery charge, since was not ready for it presentation to you when you arrived at the museum?

Maxie2U

You sure jumped to a lot of conclusion without any knowledge of facts. Sure hope I never have to go to court then find out you are in the jury box.

Michael A

Classic. This is too funny! Thank you for the laugh of the day. Talk about bad luck.

Regarding the C8, the plant repairs cars all the time before shipping them. They have the parts, tools and expertise needed to fix just about anything. If it had to break, it broke at the best place possible. They even have a track to test it on. Hopefully, they will get it fixed soon, and it can be shipped to you.

I would have them leave it at the plant for a few days after they think they have it fixed, and have them start it each day to be sure there are no more problems. You can check your Onstar for more errors, too.

I also agree with another poster, that if the museum cleared codes before putting it on the floor without doing any repairs, you should be refunded for the museum delivery. If that's what happened, that's not right.

449er

Definitely not a good start to your new C8, it's easy for me to say but they will get it right

sprtplt

There no "cooling off period" for a new car purchase in any State.

24RiptideBlue

So sorry bud… honest to god. With your son and other family members there. I would be wild. I would not make a scene but I would be seething and my wife tells me I don’t hide that well… I’m hoping when the dust settles and you receive a properly functioning car gm/museum offers you something for an abysmal experience.

My car disappeared for two months which apparently happened to a bunch of early 24 builds but I can’t see where anyone put a wrench on it anywhere.

If they repair the car quickly and you don’t have any issues everything will be fine and you will never be able to tell it was “repaired”.

If they are unable to repair it quickly and be 100% confident it’s fixed I would refuse delivery and ask for another car. To me this car already has two strikes and if you do take delivery I would put everyone on notice (the museum, the factory, your dealer and gm customer service) that you have already dealt with more than your share of aggravation. After going through that experience with your family (again Ugh) the car has to be perfect. Period.

I hate typing this considering everything above but I’m assuming you want to know what people think is the best path forward…. These cars are massively complicated (massively over complicated to me) and gm has bought some cars back. There are occasionally faults with electronics deep in the systems and subsystems of the car that are basically untraceable. It’s rare but it does happen. Hence my point of putting everyone on notice…..

Dear General Motors:
“It it isn’t perfect don’t bother delivering the car”

My bet is they fix the problem, it’s something electronic, not mechanical and you get a great car…. The unfortunate part of you are not going to feel normal until at least six months of trouble free driving and gm owes you huge for this aggravation.

Tell gm there is a huge bunch of cranky keyboard warriors that are waiting to spread your story far and wide if they don’t turn this around and deliver you a car everyone in your family is proud of and happy for you to own.

KnightDriveTV

Sometimes thats just how the cookie crumbles. It's hard to understand where the "finger" should point. The museum essentially is acting as the "delivery dealer" if you will, meaning it's something they should've caught or been more proactive about. Clearing the codes definitely isnt the answer, the codes are set for a reason. Sounding like a myriad of codes, I'd personally have to suspect a main power or ground distribution issue is to blame, and is faulting a bunch of things at once.

The issue of traveling there, the expenses associated....I suppose it's the risk you take, but someone dropped the ball and it sounds like the museums delivery process.

Vetteman Jack

Hope they can figure out the issue quickly, assure you that it is fixed and get the car delivered to you. I would agree that some compensation should be coming your way for the disappointing delivery day that you paid handsomely for.

Bob Paris

Not a viable option. The selling dealer received payment so that the museum would be able to release the car to you. The car has a warranty to cover defects and that is the proper recourse. Makes no sense to abandon your property at the museum.

khearon23

I would ask to be reimbursed for my travel and lodging expenses to KY.

In addition, I would request that the powertrain warranty period and mileage be doubled. Good ole Chrysler did this for me when I purchased a Crossfire SRT-6 years ago.

All the best.

ERay2024

Sorry you had to go through this. I would be very upset, especially with the museum delivery charge. Having the opportunity of delivery at the Bash would be an honor.

Hope everything gets resolved.

winders

Both are ridiculous asks...

The car was going to be shipped anyway. It's not like he did not get to have the RC8 experience. They just need to get the car fixed and shipped quickly.

Rapid Z

I’m assuming they just hauled it back to the plant? I would request from GM a refund of the NCM delivery due to the obvious. Your selling dealer should make that happen.

Fishfryer527

It’s probably one bad little connector. They’ll find it.

but the bad experience should be compensated with at least a big GM credit to be used on swag, accessories or an extended warranty.

you’ll like the car once you get it.

cwatson6

I hope they get it fixed this time around and no more issues down the line.

khearon23

Yep. Ridiculous asks; kinda describes what happened during his museum experience.

Andybump

Sooo......My understanding is that with a NCM delivery, the car has already been purchased - the selling dealer has been paid. You own the car. So I do not think that "refusing" to take delivery is an option. On the other hand, it means all aspects of you Warranty and your Roadside Protection are in effect. Its a bit of a stretch given that your plan was to ship the car home. But, if you had planned to drive it home, and could not because of this failure, you might have been entitled to some compensation under the trip interruption part of the roadside protection plan. Your trip was certainly altered because of the failure. So, I would ask (I do not think it is ridiculous) if they would cover something - perhaps they would pay for the delivery of the car or extra days that you stayed.

"Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles."

BLUE1972

Did You get an On Star Alert?

May tell you when they should have known about the issue...