Quality hold
Instructor
Joined: Nov 2020
Posts: 163
Likes: 78
From: Lakewood Ranch, FL
Sorry for the long dissertation, but enough is enough, with the lack of communication from GM on my build. Vin # 6042, built Nov 5, status 4D00. On Nov 12, I contacted NCM and was advised status was still 4D00. On Nov 16, I sent a email to Mr. Kai Spande, plant director, requesting some type of communication about my corvette, what the reason for the hold was and when will the status be changed to delivery. On Nov 17, Mr. Spande responded via e mail and advised my corvette will be released in one to two days and would not advise the reason for the hold, noting internal issue. On Nov On Nov 18, I was invoiced by Ciocca for signed contract, billed for purchase and requested insurance conformation so I could be issued a temp tag, all complied with, so here I sit with a corvette paid for and fully insured and no corvette. On Nov 19 and 22, contacted NCM and was advised status still 4D00. Contacted corvette concierge, that was useless. On Nov 24, I sent a e mail to Ms. Mary Barra, chief executive officer of GM, explained the information above. On Nov 26, I received a phone call from a member of Ms. Barra executive resolution team. I explained the issue. On Nov 29, I received a phone call from executive resolution team and was advised that corvette was released some time ago and the problem is with Jack Cooper Transport and since they are a independent company GM has no control of deliveries. On Nov 29, contacted corvette concierge who advised status 4000, that Jack Cooper transport has from 8 to 12 weeks for delivery . Has anyone received this information about transport times. A search on the forum revealed that Jack Cooper has ten days to transport a corvette after status 4000. On Nov 29, I sent a e mail to Jack Cooper Transport, awaiting a reply. I reside in South Florida, I can not believe that my paid and insured corvette will sit in BG parking lot for a undetermined time until there are enough C8's to fill up a transport heading south. I am the only on who purchased a C8 in south Florida, I don't think so. This SAGA is never ending. Can someone provide further on Jack Cooper Transport?
I too am in FL, on hold and awaiting awaiting shipping.
Melting Slicks
Joined: Feb 2006
Posts: 2,261
Likes: 1,431
From: Brentwood CA
Intermediate
Joined: Apr 2021
Posts: 34
Likes: 19
From: Palm Bay, FL
Maybe the Engineering Group should run production, they designed a world-class car just to have a 20th Century production group try to build it. Also, typical corporate BS and spin. I'm with other to be owners, it would be a breath of fresh air to get the truth. Just like politics, spin, spin, spin. BLACK HOLE...
Race Director
Joined: May 2005
Posts: 11,992
Likes: 1,331
From: Middletown, DE
I could not disagree with you more - this is the opposite of a generic response to me. This strikes me as direct, honest, detailed, and transparent, without making promises of time neither he nor GM is in a position to fulfill. I am no GM shill, I promise, but I consider this very good customer response.
Now from a self-centered standpoint, I kinda doubt that this is my issue. But, if we were to take a poll as to whether affected customers would feel better served by my suggestion vs. Spand's decision, well I'd bet more than a few $$$ that almost all folks would want their cars, NOW, with the "invisible" scratches. As to the cost to GM of doing it my way? Well, they are replacing the wheels anyway, so how much $$$ to stick the required # of wheels, when they get them, on supply trucks to the dealers? Peanuts, I would think. Certainly less than the cost to ME (and others) of a postponed/canceled Museum Delivery...
I may be crazy, but I'd probably even agree to pay the true marginal shipping cost, if given the choice. Sometimes customers would just like a say in the matter of how they are treated...
Last edited by Rapid Fred; Nov 30, 2021 at 10:38 AM.
Melting Slicks
Joined: Dec 2020
Posts: 3,485
Likes: 3,312
I disagree. If this is indeed "...a small scratch, that 95% of our owners would never even notice..." then the obvious solution, and only marginally more expensive for GM if at all, is to ship the impacted cars and offer (a) replacement wheel(s) when they are available. THAT is customer service which would put cars in the hands of those THAT HAVE ALREADY PAID FOR THEM, and would BETTER "...assure that our customers get everything that they expect..."
Now from a self-centered standpoint, I kinda doubt that this is my issue. But, if we were to take a poll as to whether affected customers would feel better served by my suggestion vs. Spand's decision, well I'd bet more than a few $$$ folks would want their cars with the "invisible" scratches...
Now from a self-centered standpoint, I kinda doubt that this is my issue. But, if we were to take a poll as to whether affected customers would feel better served by my suggestion vs. Spand's decision, well I'd bet more than a few $$$ folks would want their cars with the "invisible" scratches...
Listen, guys, don't get me wrong, I'd be APESHIT if I was in your shoes with $90k out of pocket and a car sitting in an impound lot with no explanation why or timeline when. Truly apeshit. My observation is quite limited to this one communication from a plant manager who job description presumably does not include direct email communication with customers. GM has hordes of minions for that.
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Burning Brakes
Joined: Sep 2006
Posts: 1,003
Likes: 356
From: Colorado
I wonder if they are fixing the scratches instead of replacing the wheels. Replacing the wheel and tire package wouldn't take much time at all. Pull the original tire and wheel off and re-install the new already mounted tire and wheel. Fixing the scratches would take some time.
Melting Slicks
Joined: Feb 2006
Posts: 2,261
Likes: 1,431
From: Brentwood CA
I wonder if they are fixing the scratches instead of replacing the wheels. Replacing the wheel and tire package wouldn't take much time at all. Pull the original tire and wheel off and re-install the new already mounted tire and wheel. Fixing the scratches would take some time.
Burning Brakes
Joined: Sep 2006
Posts: 1,003
Likes: 356
From: Colorado
Not so simple. BGA is a just in time facility, meaning parts arrive for each car just in time for the production line. There are no spare parts or wheels just lying around in case something should happen. For those of us caught up in this mess, we have to wait for the wheel manufacturer to produce and ship wheels above and beyond what is already in the plan for normal production. Then, BGA has to have enough people to replace the wheels without sacrificing the production line - which they don't for a large scale issue such as this. All along the production line keeps rolling along. Nearly 3000 cars have been produced (with most being delivered) since mine has come off the line and I'm still on quality hold.
Melting Slicks
Joined: May 2019
Posts: 2,605
Likes: 1,702
From: Lakewood Ranch, FL
Each situation is different though. All are clearly first world problems, but "waiting a few weeks" for people in various parts of the country means the difference between driving it for a few weeks before winter or not. So if you live in a warm climate where December 1 vs 31 doesn't make much differences, that's great, but for others, it's a relatively big difference.
And for a few of us, it meant entirely replanning trips to the museum to pick up our car, associated changes to work schedules, flights, hotels, car rentals, etc. In my case, I missed the chance to drive the full track at Motorsports park because they just shut down the west track last week for the Christmas lights. So instead of the 3.2 mile track with 2 straightaways, I "only" get to drive the east track.
So again, it's difficult, given all the things going on in the world around us, to complain too much, but limited to just the delivery of this car, a few weeks can be a really big difference. I would have MUCH RATHER had my car with scratched wheels and been able to keep my museum delivery, do the full track, and have my car for 3-4 extra weeks before it goes away for the winter. You're clearly fine waiting, for it to be perfect, but that doesn't mean that would be everyone's choice.
And for a few of us, it meant entirely replanning trips to the museum to pick up our car, associated changes to work schedules, flights, hotels, car rentals, etc. In my case, I missed the chance to drive the full track at Motorsports park because they just shut down the west track last week for the Christmas lights. So instead of the 3.2 mile track with 2 straightaways, I "only" get to drive the east track.
So again, it's difficult, given all the things going on in the world around us, to complain too much, but limited to just the delivery of this car, a few weeks can be a really big difference. I would have MUCH RATHER had my car with scratched wheels and been able to keep my museum delivery, do the full track, and have my car for 3-4 extra weeks before it goes away for the winter. You're clearly fine waiting, for it to be perfect, but that doesn't mean that would be everyone's choice.
A personalized email response to you is the opposite of generic. What more do you want from the guy? Every mfg is dealing with crap like this in cuckoo Corona world, from Porsche to Kia. Cars, electronics, you name it. I personally prefer to take delivery of a perfect vehicle and I’m fine waiting a few weeks for it, as I have been. Relax fellas. Our cars will be here soon.
Melting Slicks
Joined: Feb 2006
Posts: 2,261
Likes: 1,431
From: Brentwood CA
A personalized email response to you is the opposite of generic. What more do you want from the guy? Every mfg is dealing with crap like this in cuckoo Corona world, from Porsche to Kia. Cars, electronics, you name it. I personally prefer to take delivery of a perfect vehicle and I’m fine waiting a few weeks for it, as I have been. Relax fellas. Our cars will be here soon.
It's hard to relax when you see cars built after yours, that have been on the same QC hold, same wheels, being released from their hold and shipped to the dealer. Mine has to go to MM, wait two weeks for Intercity to pick it up and then another 8-10 days to receive it. I'm trying to relax, but I need BGA to repair the cars in the order at which they were produced and not the other way around. Rant off.
Melting Slicks
Joined: Dec 2020
Posts: 3,485
Likes: 3,312
Not so simple. BGA is a just in time facility, meaning parts arrive for each car just in time for the production line. There are no spare parts or wheels just lying around in case something should happen. For those of us caught up in this mess, we have to wait for the wheel manufacturer to produce and ship wheels above and beyond what is already in the plan for normal production. Then, BGA has to have enough people to replace the wheels without sacrificing the production line - which they don't for a large scale issue such as this. All along the production line keeps rolling along. Nearly 3000 cars have been produced (with most being delivered) since mine has come off the line and I'm still on quality hold.
Moderator
Joined: Jul 2005
Posts: 29,353
Likes: 3,887
From: West MI
CF Banner Relay Captain
West MI & JAX/NE Florida
Events Coordinator
St. Jude Donor '11-'17, '21
I have never paid for a car prior to delivery In today's world things are not as everyone would like. Getting parts is an issue world wide let alone replacement parts. 
In today's world things are not as everyone would like. Getting parts is an issue world wide let alone replacement parts.
we shall see.
Moderator
Joined: Jul 2005
Posts: 29,353
Likes: 3,887
From: West MI
CF Banner Relay Captain
West MI & JAX/NE Florida
Events Coordinator
St. Jude Donor '11-'17, '21
Melting Slicks
Joined: May 2019
Posts: 2,605
Likes: 1,702
From: Lakewood Ranch, FL
