In today's world things are not as everyone would like. Getting parts is an issue world wide let alone replacement parts. 
Quality hold
Thread Starter
Instructor
Joined: Sep 2021
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Pro
Joined: Jan 2014
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You do believe he could look up your car Vin # up and answer whether your car would be released off of hold.
Having worked in a larger company that had a customer care dept., a legal dept, and a public relations dept I have no doubt he cannot reply to these questions.
Since they are a 'vendor' to the dealers we bought our Corvette's from there is a much larger reason why he cannot answer.
FWIW - I am in similar situation as you are currently awaiting a car to come of off hold.
Melting Slicks
Joined: Feb 2006
Posts: 2,261
Likes: 1,431
From: Brentwood CA
You must get your cars from the dealership then. If you are doing courtesy delivery, museum delivery or car shipped from a dealer to your residence it is standard to pay in advance. If taking museum or courtesy delivery one did not buy their car from them. It is typical for the original dealer to get paid once the car has been invoiced as they will never see the car. And for delivery to your house, they will not dispatch a carrier (which takes about 2 weeks) until the car is paid for.
Melting Slicks
Joined: Dec 2020
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This creates quite a conundrum. John58 says it was a disgruntled line worker who caused the damage. John's scoops of inside information have proven to be accurate over time. DebRed, you've been on this forum for a very long time, too, so we can't assume you're FOS either. So what do we do with the following:
1. C8s are on hold due to wheel problem.
2. Three sources say it's a cosmetic issue (as opposed to porosity, for example): John58, DebRed, and plant manager Kai.
3. John58 says the cosmetic issue is the result of nefarious intentionality (ie some ******** employee did on purpose).
4. DebRed states emphatically that what John58 has reported is NOT TRUE (emphasis original) but offers no support or alternative explanation, preferring to remain mysterious.
Since there's not a damn thing anyone on here can do about it anyway it's a moot point, we'll know soon enough - but in the meantime we might as well amuse ourselves by comparing sources of (mis?)information.
1. C8s are on hold due to wheel problem.
2. Three sources say it's a cosmetic issue (as opposed to porosity, for example): John58, DebRed, and plant manager Kai.
3. John58 says the cosmetic issue is the result of nefarious intentionality (ie some ******** employee did on purpose).
4. DebRed states emphatically that what John58 has reported is NOT TRUE (emphasis original) but offers no support or alternative explanation, preferring to remain mysterious.
Since there's not a damn thing anyone on here can do about it anyway it's a moot point, we'll know soon enough - but in the meantime we might as well amuse ourselves by comparing sources of (mis?)information.
Pro
Joined: Jan 2020
Posts: 612
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From: Orange County
I agree with most of your comments. However, my main beef has always been that they shouldn't have invoiced us until the car was complete. Mine has been paid in full before yours was even built. Already registered, taxes paid and paying insurance for a car that is still at BGA.
It's hard to relax when you see cars built after yours, that have been on the same QC hold, same wheels, being released from their hold and shipped to the dealer. Mine has to go to MM, wait two weeks for Intercity to pick it up and then another 8-10 days to receive it. I'm trying to relax, but I need BGA to repair the cars in the order at which they were produced and not the other way around. Rant off.
It's hard to relax when you see cars built after yours, that have been on the same QC hold, same wheels, being released from their hold and shipped to the dealer. Mine has to go to MM, wait two weeks for Intercity to pick it up and then another 8-10 days to receive it. I'm trying to relax, but I need BGA to repair the cars in the order at which they were produced and not the other way around. Rant off.
Pro
Joined: Jan 2020
Posts: 612
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From: Orange County
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From: Middletown, DE
Race Director
Joined: May 2005
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From: Middletown, DE
An update to the “conflicting computers” saga. Let me reinforce how helpful MM and Museum are trying to be. Any lack of helpfulness is simply because their hands are tied.
TODAY, MM’s info was updated to say my car goes to the Museum tomorrow (instead of today.). Mark M (at MM) warns me not to be overconfident based on yesterday’s data being wrong. (Believe me, I’m not.) Meanwhile, MM’s GM rep just happened to be there today and Mark spent valuable time letting him know what I was going though and asking for his/her help in resolving what MM sees as a customer service issue. I also communicated a few times with Lori at the Museum. She really knows nothing except today’s delivery list (which of course my car was not on) and their computer link, which remains different from MM! She really wants to be helpful and promised me the Museum would do everything they could to prioritize my delivery — ONCE THEY GET THE CAR,
So, while I find so much of this quite “head shaking,” nothing but appreciation for the folks I’ve been dealing with at MM and the Museum…
TODAY, MM’s info was updated to say my car goes to the Museum tomorrow (instead of today.). Mark M (at MM) warns me not to be overconfident based on yesterday’s data being wrong. (Believe me, I’m not.) Meanwhile, MM’s GM rep just happened to be there today and Mark spent valuable time letting him know what I was going though and asking for his/her help in resolving what MM sees as a customer service issue. I also communicated a few times with Lori at the Museum. She really knows nothing except today’s delivery list (which of course my car was not on) and their computer link, which remains different from MM! She really wants to be helpful and promised me the Museum would do everything they could to prioritize my delivery — ONCE THEY GET THE CAR,
So, while I find so much of this quite “head shaking,” nothing but appreciation for the folks I’ve been dealing with at MM and the Museum…
Melting Slicks
Joined: May 2019
Posts: 2,605
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From: Lakewood Ranch, FL
You can tell that the museum folks really do everything they can. In my case, even when they didn’t have the car on 11/9 for a tentative 11/12 delivery, they were like “if it comes tomorrow, we can still try to make it work”. Wasn’t until the next morning when my car wasn’t on the list for the 10th that we pulled the plug. Not for lack of trying on their part.
An update to the “conflicting computers” saga. Let me reinforce how helpful MM and Museum are trying to be. Any lack of helpfulness is simply because their hands are tied.
TODAY, MM’s info was updated to say my car goes to the Museum tomorrow (instead of today.). Mark M (at MM) warns me not to be overconfident based on yesterday’s data being wrong. (Believe me, I’m not.) Meanwhile, MM’s GM rep just happened to be there today and Mark spent valuable time letting him know what I was going though and asking for his/her help in resolving what MM sees as a customer service issue. I also communicated a few times with Lori at the Museum. She really knows nothing except today’s delivery list (which of course my car was not on) and their computer link, which remains different from MM! She really wants to be helpful and promised me the Museum would do everything they could to prioritize my delivery — ONCE THEY GET THE CAR,
So, while I find so much of this quite “head shaking,” nothing but appreciation for the folks I’ve been dealing with at MM and the Museum…
TODAY, MM’s info was updated to say my car goes to the Museum tomorrow (instead of today.). Mark M (at MM) warns me not to be overconfident based on yesterday’s data being wrong. (Believe me, I’m not.) Meanwhile, MM’s GM rep just happened to be there today and Mark spent valuable time letting him know what I was going though and asking for his/her help in resolving what MM sees as a customer service issue. I also communicated a few times with Lori at the Museum. She really knows nothing except today’s delivery list (which of course my car was not on) and their computer link, which remains different from MM! She really wants to be helpful and promised me the Museum would do everything they could to prioritize my delivery — ONCE THEY GET THE CAR,
So, while I find so much of this quite “head shaking,” nothing but appreciation for the folks I’ve been dealing with at MM and the Museum…
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You can tell that the museum folks really do everything they can. In my case, even when they didn’t have the car on 11/9 for a tentative 11/12 delivery, they were like “if it comes tomorrow, we can still try to make it work”. Wasn’t until the next morning when my car wasn’t on the list for the 10th that we pulled the plug. Not for lack of trying on their part.
Pro
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Race Director
Joined: May 2005
Posts: 11,992
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From: Middletown, DE
Well, you are correct. Amazingly, just now Shane at the Museum was able to find out the reason my car sits in limbo — and immediately let me know.
Now, wait for it.
My car was built 13 days ago, but is still on hold because of, get this, a f…ing bad TAILLIGHT. That’s right, a taillight. I am, and I think justifiably so, infuriated. The plant can’t find one taillight somewhere on the shelf, and spare a couple hours to stick it on the car I paid for over a week ago? I get just-in-time, logistics, and the rest. I can’t see that having anything to do with this particular situation. Perhaps somebody following this thread can explain it to me…
Meanwhile, Mrs. Rapid and I have not canceled our carefully planned trip yet. I guess there’s a chance the plant will deign to risk fouling up their finely-tuned production system to stick a functioning taillight on my car tonight and get it to the Museum tomorrow. What do folks here bet will happen?
Now, wait for it.
My car was built 13 days ago, but is still on hold because of, get this, a f…ing bad TAILLIGHT. That’s right, a taillight. I am, and I think justifiably so, infuriated. The plant can’t find one taillight somewhere on the shelf, and spare a couple hours to stick it on the car I paid for over a week ago? I get just-in-time, logistics, and the rest. I can’t see that having anything to do with this particular situation. Perhaps somebody following this thread can explain it to me…
Meanwhile, Mrs. Rapid and I have not canceled our carefully planned trip yet. I guess there’s a chance the plant will deign to risk fouling up their finely-tuned production system to stick a functioning taillight on my car tonight and get it to the Museum tomorrow. What do folks here bet will happen?
You can tell that the museum folks really do everything they can. In my case, even when they didn’t have the car on 11/9 for a tentative 11/12 delivery, they were like “if it comes tomorrow, we can still try to make it work”. Wasn’t until the next morning when my car wasn’t on the list for the 10th that we pulled the plug. Not for lack of trying on their part.
Melting Slicks
Joined: Feb 2006
Posts: 2,261
Likes: 1,431
From: Brentwood CA