Why didn't they take the starter off your old engine?

 

Would think that would have been the process. Regardless, the starter failed on the replacement engine on the OP’s vehicle.

 

I am not about to criticize anyone with a C8 down for repairs because I can only imagine how bad that must suck AND don't want to jinx myself.

 

A dealer communicating on at least a regular basis would be a big plus---in fact, it could make all the difference. jmo. What seems reasonable to me, after reading above all the possibilities of what could be taking so long, is that any one or all of them could be what is happening. But as Kent and others have said above, IF you knew the why of it (not enough staff, not enough trained staff, etc.) it wouldn't make it OK, but it would be at least an explanation and a communication.

It's bad enough the car had a major failure. What is compounding that initial failure is the failure of the dealer staff. As Kent said, it is "unforgivable."

 

OP here- yes I have initiated the process with GM have a case number and officer- but there is little accomplished aside from giving me two or three day old information. Im told they will work with me once the vehicle is completed and will attempt "to make it right" but no one tells me what that means.

Ive emailed Mary B directly with no response.

In regard to the service advisor I have called perhaps 4 or 5 times over the past month- certainly not a bothersome number of times. The only times the service advisor called me were the two times he returned my call. I have never received a unsolicited call from him.

I have spoken to many about this issue as a bit of a car guy I have a large network of friends and enthusiasts. I fully realize that each one I tell will spread this information through their network, Im not spreading rumor or innuendo merely fact, GM and the dealer haven't handled this well and have alienated me from the brand

 

Get rid of the C8 and go buy a Mercedes or Porsche since they are far superior.
Things happen sometimes that we can’t control and it’s very unfortunate. I have experienced issues like this before and rather than share the drama on a public forum I handled it with people who actually had the authority to fix my problem.
I’m sure it’s frustrating but constantly complaining on these forums will accomplish nothing.

 

OP, thanks for sharing and hope you get it sorted out soon. You are right to be disappointed and unhappy with this situation. I would be...

 

Chevy dealerships service is just straight ****. I pray one day the corvette brand branches off and makes their own service or have them with cadillac.

 

Your engine is being replaced under warranty. Maybe it hasn't gone exactly as you would have liked, that's life. I wouldn't be happy if I lost an engine, nobody would but I think you're carrying the complaints too far. Hope you enjoy your imports in the future and don't have any issues with them.

 

One would think GM would have been humbled a bit by nearly going under. It was the US Government that saved their *** with TARP assistance, and the US taxpayers lost over $9 billion in the process of bailing out GM and Chrysler.

 

Possible this dealer is short staffed of experienced service technicians that have skills for a C8 engine change. I had this issue with my Courtesy Delivery dealer delivery delayed waiting for PDI. A week before their Corvette tech left better opportunity $$ at another dealer. Hope your car is back on the road soon!

 

They'd be a river of tears....you can bank on it...


Good luck getting it back soon in good working order...

 

I doubt the dealer no matter how sorry caused it to puke two rods....

 

OP - I've dealt with GM and engine replacement way back with the LS1 & my WS6. It was the same nightmare you're experiencing. I would also file a complaint with your Attorney General's Office. That's what I had to do to finally get a resolution. I sold the car 2 weeks after it finally had the new engine installed.

Re: this forum. It's chalked full of Corvette leg humpers that refuse to admit Corvettes can have problems, and that anyone with a problem is blowing it out of proportion. They immediately have to start interjecting other cars that have supposed problems (and ironically exaggerate those other brands' issues) to downplay Corvette issues.

There are still those here who refuse to acknowledge the LS7 has major issues, 10 years later. It's no different with the C8 group.

 

Service after the purchase is not what it used to be. My wife and I were in an accident recently and our Mercedes was a total loss due to the mistake of another driver. We were not hurt. We replaced the Mercedes with another brand due to the service of the local dealership where we brought the car. Scheduled maintenance was always at least a week (usually 2 weeks) out after the initial attempt to schedule.

 

Dealers can't install used parts?

 

I was not even the original purchaser but had a motor failure on a '99 Porsche 911 that was 7 years old. I had a good rapport with the Porsche dealer here and had them go to bat for me with the district reps for PNA. In about 3 weeks I had a new motor installed at no charge to me except the cost of R&R and fluids which was $1000. The $20K cost of the motor was "goodwilled" by Porsche and came with a 2 year warranty. This failure was deemed a mfg defect due to a porous head casting that caused coolant to mix with engine oil.

My Subaru Crosstrek was discovered to have a potential valve spring issue after I'd owned it 4 years, and a voluntary recall was implemented. This, a year after the warranty expired. Subaru removed my motor and replace all the valve springs, did an oil and filter change and offered me a brand new loaded Outback to drive for the week my car was in the shop. My total cost, was zero, just return the Outback with a full tank as I received it.

This stuff happens all the time. It's how it is handled by the dealer or manufacturer that makes all the difference. I've pretty much decided for me the C8 is not worth the aggravation of having to be kicked around by GM and fight like hell to get anything done to my satisfaction. Been there in '85 with my last new "Vette purchase, don't want to go there again...

 

I would say both GM and the dealer are at fault. GM has had many QC problems with the C8 since its grand rollout and they continue to be unresolved. The dealer in this case just plain old sucks in communications, and work priority and obviously customer service. If it were me would I move on, in a heartbeat.

 

You calling me a liar??? Exaggerated issues? BMW literally put an electric motor in a bucket that is destined to fill with water. They could have easily relocated the tiny motor inside the trunk area and had no issues. It was "designed to fail", and the repair cost is over $5000. ASK ME HOW I KNOW. WATCH THE VIDEO.
All cars have issues. Some are actually idiotic design flaws, manufacturing defects, or perhaps clever revenue generators. What else can it be when everyone says BMW has the highest level of German engineering...

 

Funny you thought I was referring to you, I wasn't. One could easily find all the design flaws in the C8 or any vehicle. My point was as soon as a member posts they have a problem the thread fills up with everyone saying how their car doesn't have the problem (which is irrelevant) and that the forum just blows it out of proportion.

The C8 should not be having transmission failures at the end of the 4th model year of production, especially with such low mileage. This indicates either GM QC sucks, there is an inherent design flaw in the transmission, or there are multiple problems with the transmission which they still haven't figured out as evidenced by all failed transmissions getting sent back to GM for analysis.

One can love the Corvette but also acknowledge its shortcomings. Btw - my '22 BMW has been flawless for 18,250 mi as of this morning, my in-laws 3 BMWs have been flawless, my wife's 4 colleagues' BMWs have been flawless. In fact, BMWs have become the unofficial company vehicle at my wife's company. So like I pointed out others do here, I could say that your BMW issue is overblown based on my data set of BMWs