So 35 days ago my 13k mile 2021 HTC had a bearing rod failure and smoked 2 cylinders. The engine was to be replaced. The engine sat at the dealership for 18 days until they installed it. Was scheduled to be ready yesterday and now I'm told the starter has failed and a new one wont be available until next week, maybe. That will be 42 days out of service. I'm so done with the brand especially the way the servicing dealer has placed no priority on a "halo" car and has provided ZERO communication. Their lack of concern has reinforced my dismay with the brand.

I do speak with many people and will spread the word among my peers. GM has so far done nothing to make this right. I currently using my own personal vehicle as i wasn't offered any loaner from the servicing dealership. Im still paying to insure this vehicle which is sitting unused.

 

Ford dealer(s) aren't any better. Welcome to the new world of **** poor service.

 

Not my experience w Ford and especially not with Mercedes or porsche

 

My ford experience was first rate on my Raptor ( which had a bunch of issues all treated with urgency and amazing communication). If not for my love of the C8 i would be driving a Raptor bronco in a heartbeat.

 

Sorry you’re dealing with this. Same thing happened to me 6 months ago. After 30 days you are eligible through GM for a car payment compensation if you have one. Call GMs 1800 number not your dealership. I got a car payment check and a 100k mile or 7 year extended warranty on the engine as well. So far it’s good as new. Ps get started now and stay persistent, they will drag it out but don’t give up.

 

Engine failed, catastrophic failure. Sucks.

Replacement engine arrived in 17 days. Not bad. Dealership service department took their sweet time (18 days) installing new engine. Sucks

Starter failed on replacement engine and it is taking an additional seven days to get new starter. Sucks. Dealership doesn’t control availability of parts.

Unsatisfactory experience for sure. End of the world? Not quite.

Your main dispute is with your dealership service department lack of expediting the repair. Get with the dealership GM and see if there is anything they might be able to offer you in service and/or parts credit. I have had success with my dealership in that manner.

 

That's a pretty big job. What are your expectations? Everything is taking longer in today's atmosphere.

I'm not giving a free pass here to the dealership, but a month to replace a complicated major mechanical piece with parts delays and shortages of labor etc, doesn't seem that bad.

 

Yeah I wouldn't put this on GM but more on the dealer you are using. Sounds like they either suck or are understaffed. Reach out to GM directly and express your frustrations in a professional manner. I have seen many on this forum that had much success with GM when they ran into unfortunate situations such as yours. They took care of those that made their issues know. GM doesn't know if we don't tell them but tact and bearing go a long way in getting what you want.

 

Good or bad updates, dealers need to keep the customer in the loop. Nothing worse than silence from a service manager.
Very frustrating to hear about your experience. Hope it all gets done ASAP and runs well.

 

Really sounds more like a dealer issue than a GM issue. Ford, Mercedes, whoever, some dealers are worse than others for any brand. Actually, it seems like more a "Karen" issue, with the OP being the "Karen." As far as giving priority to a "halo" car, how would you feel if the situation was reversed? If your Cruze sat on the lot for an extra week or two while the dealer prioritized some high rollers' Corvettes and Suburbans? Buying an expensive car doesn't make you special, or give you more rights than someone who buys a cheaper one. Do you barge in the line at Starbucks because you're ordering the biggest, most expensive drink they sell?

As far as the engine, Porsche built cars with defective engines year after year, even after they knew about the problem. Apparently they figured better to sell cars and fix them if necessary than to stop production while they developed a fix. There's no evidence the LT2 has systemic issues, unlike the Porsche mill. Porsche had to replace a bunch of them, and I suspect those cars were out of service for an extended interval, too. Things fail. That's what warranties are for.

But feel free to badmouth all C8s because you didn't get treated better than everyone else. That seems to be the American way. Entitled R Us.

 

Red Mist thanks so much for the support- I do think prioritizing repairs is a reasonable expectation. Here's a relatively new car in with a major warranty item failure. I would expect that there would be some level of interest in making it right as soon as possible. I would expect the same in a malibu. The apathy and lack of communication really only tells me they could care less especially, I suspect, as they weren't the selling dealer.

I dont barge into lines to get my coffee and I also don't expect that if I order my coffee i should wait 42 days to get it. Having the part sit there for 2 weeks seems beyond expectation.

The bearing rod failure and burned out cylinders are not the dealerships fault- thats on GM

Let me see how you do if your cars out for 42 days ( I'll hold on to your Karen comment to regurgitate it to you).

 

well said

 

Hmm- Red Mist I was hoping our forum would be beyond childish name calling- I can chose to ignore you and I will.

I understand another local dealership has 2 c8s with engine failures- I may not be so much of an outlier

 

Problems SUCK for sure, I had a 2007 Escalade, in 2007 at 20 days old and 900 miles the engine exploded in my garage, the dealership a Chevy/Caddy gave me a 2007 new Tahoe and a Caddy CTS to use until they, replaced the engine, and gave me my truck back, and THAT WAS UNTIL THEY BUILT ME ANOTHER ESCALADE to replace mine. Because of the dealership going to bat for me, my out come could not have been better, but I was pretty pissed off at the time

 

The new engine sitting at the dealership 18 days before installation is unacceptable. Not sure how many of you folks are blasting the OP for being pissed. Imagine if something shipping to you from Amazon took 18 days. OP stated it sat on the premises for 18 days after shipping. Get your Christmas present on Christmas Day and wait 2.5 weeks to open it.

 

I agree. Contact GM and see what they will do.

 

I have a novel idea. Why doesn't GM, the one who manufactured and/or assembled this defective product, and the dealer who I presume is the one that accepted the order and payment, work directly with one another so as to deliver an improved experience for the customer who has no control over either?

I have an M3. Bored with it. But I take it in for an oil change and get at least a 3-series loaner.

My wife had a Lincoln SUV. Always had a loaner.

 

I agree with others that this sounds like a dealer issue. I recently had a transmission failure. I quickly came to the conclusion that I did not want to work with the dealer I took it to for repair. Luckily there are quite a few dealers in the San Antonio area to choose from. I was very satisfied with how the second dealer worked with me. You may have a completely different opinion about the situation if the dealer's service advisor had just communicated with you. Perhaps they truly had a backlog that did not allow them to get to work on your car for that long. Lack of parts, lack of enough qualified mechanics is understandable. Not keeping you informed is unforgivable.

 

File a complaint with Chevrolet customer service.

 

To the OP…yes it stinks that you have to experience this ordeal….but a systematic issue? Not sure.

I’ve lived with the grim reaper waiting to grenade every 911 I’ve ever owed (993,996,997,991). With the IMS issues through the 997 series and the bore score that has been there for every 991 I’ve owned and still own (991.1 GTS).

Bottom line for me…..always have a warranty and drive it the way you’ll enjoy it. Otherwise it’s no fun to own anything but a bus pass. If it breaks, it’s not the end of the world and just grab another car in the garage. I understand that not everyone can do this, and for that, I feel thankful.