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Took my new to me 22 C8 in for the first DCT filter change with 7005 miles on the odo. Now they tell me 2 bolts are broken off in the housing and its $1300 for a new one installed. This really sucks since I just bought the car. Only took it in to keep the service records up for warranty.
If those bolts were broken before you bought the vehicle in it should have been leaking trans fluid. They broke the bolts and now want to scam you out of $1300. I’d ask to escalate this to GM. At a minimum they should have taken a picture of the broken bolts before they started the process.
There have been quite a few instances posted here about those bolts breaking. Either they get torqued too much (they are only 5mm bolts so 1/4" ratchet) or the bolt holes were not properly cleaned before using the new bolts that come with the DCT filter, which have blue locktight on them.
I dont know how they broke or who broke them. The car had been bought new from this dealer acording to the carfax. Serviced twice by this dealer. I bought it used from the local GMC dealer.
I tool it back to the chevy dealer for the DCT service and they said the bolts were broke. Im pretty sure they probably broke them, but I cant prove it so im stuck. They said its not covered by warranty because someone broke them. So im kinda stuck with having to pay it. So much for trying to do the right thing for warranty.
I really love Corvettes, had numerous C3's 5's 6's and a C7. But im really torn on this one. May be more than I bargained for.
If those bolts were broken before you bought the vehicle in it should have been leaking trans fluid. They broke the bolts and now want to scam you out of $1300. I’d ask to escalate this to GM. At a minimum they should have taken a picture of the broken bolts before they started the process.
This is a straight-forward scam due to the dealer's personnel screw-up, pure and simple.
Of all my Vettes the only one that went back to the dealer, one I'd bought the car from and only for warranty work, was my C5; all four times it came back with something wrong the dealer had messed up while fixing the warranty issue. I had a talk with the owner (still a personal thing there at the time) and said I'd be back with my attorney and the problem was fixed. That was the first time, and though it didn't eliminate further issues of their own making, it did get each fixed correctly at no cost to me. I think you should push this to the limit and NEVER go back to these idiots again! All the best!!!
Still under warranty so it sounds like their problem, not yours. Tell them to escalate your claim if they disagree.
Warranty does not cover someone breaking parts. There is no service documented of a GM dealer doing this service.
A LOT of people change or attempt to change a DCT filter before 7500mi. This appears to be one of those cases.
If those bolts were broken before you bought the vehicle in it should have been leaking trans fluid. They broke the bolts and now want to scam you out of $1300. I’d ask to escalate this to GM. At a minimum they should have taken a picture of the broken bolts before they started the process.
This is a straight-forward scam due to the dealer's personnel screw-up, pure and simple.
Of all my Vettes the only one that went back to the dealer, one I'd bought the car from and only for warranty work, was my C5; all four times it came back with something wrong the dealer had messed up while fixing the warranty issue. I had a talk with the owner (still a personal thing there at the time) and said I'd be back with my attorney and the problem was fixed. That was the first time, and though it didn't eliminate further issues of their own making, it did get each fixed correctly at no cost to me. I think you should push this to the limit and NEVER go back to these idiots again! All the best!!!