Missing screws
Thread Starter
Burning Brakes
Joined: May 2005
Posts: 921
Likes: 146
From: Fairfax VA
Missing screws
I was installing the acs rock guards in the rear and noticed the right side didn't have either t15 screw installed. The left side had both. At least it's not a critical part, but frustrating nonetheless.
Instructor
Joined: Oct 2024
Posts: 196
Likes: 105
From: USA
Are we really going to come to an open car forum and complain because there are two 5cent screws missing from your car? I'll bet you didn't call the dealership or your salesman to complain about this terrible ordeal.
Dunno, I have giant Milwaukee tool box, full every kind of tools, screws, torque screws, nails etc.. Not really a big deal, so not sure why you are making it out to be
Carry on..
Dunno, I have giant Milwaukee tool box, full every kind of tools, screws, torque screws, nails etc.. Not really a big deal, so not sure why you are making it out to be
Carry on..
Speedy
Joined: Mar 2007
Posts: 6,109
Likes: 931
From: Tn
2024 C8 of the Year Finalist - Modified
Are we really going to come to an open car forum and complain because there are two 5cent screws missing from your car? I'll bet you didn't call the dealership or your salesman to complain about this terrible ordeal.
Dunno, I have giant Milwaukee tool box, full every kind of tools, screws, torque screws, nails etc.. Not really a big deal, so not sure why you are making it out to be
Carry on..
Dunno, I have giant Milwaukee tool box, full every kind of tools, screws, torque screws, nails etc.. Not really a big deal, so not sure why you are making it out to be
Carry on..
OP I'd reach out to dealership a d they'll get you the proper hardware
Thread Starter
Burning Brakes
Joined: May 2005
Posts: 921
Likes: 146
From: Fairfax VA
Yeah figured, but appreciate the response. When did this forum become full of know it alls that try to put everyone down. Also, my point isn't to complain about 2 cheap screws. I'm just concerned between this and my oil issue there aren't more issues.
Racer
Joined: Jan 2023
Posts: 335
Likes: 172
My left rear brake duct and my right front under tray panel on my ERAY were missing screws. I noticed it when I installed the jack pucks. The car went in for an alignment that was deemed necessary under warranty and I told them screws in the brake duct, and front under tray. they replaced all the screws missing.
Thread Starter
Burning Brakes
Joined: May 2005
Posts: 921
Likes: 146
From: Fairfax VA
I know this isn't a big deal, but you'll get a kick out of this. I go to the dealer parts department and explain the situation about the 2 missing screws. They spend 15 min trying to find the screws and then tell me that I need to pay 15 dollars for them. I ask the guy shouldn't it be covered under warranty. He gets his manager. The guy says what's the problem. I explain the situation and he says yup, that'll be 15 dollars. I say you have to be kidding me. I just spent 145k on a brand new car that was missing screws and you're going to make me pay 15 dollars for them? He says I'm in the making money business not giving parts away business. I tell him, you can take those screws and shove them up your a**. I then walked out. I was so pissed. What kind of service is that and is this the way GM is going to retain it's most valuable customers? What a joke.
Pro
Joined: Sep 2005
Posts: 672
Likes: 849
From: DFW
I know this isn't a big deal, but you'll get a kick out of this. I go to the dealer parts department and explain the situation about the 2 missing screws. They spend 15 min trying to find the screws and then tell me that I need to pay 15 dollars for them. I ask the guy shouldn't it be covered under warranty. He gets his manager. The guy says what's the problem. I explain the situation and he says yup, that'll be 15 dollars. I say you have to be kidding me. I just spent 145k on a brand new car that was missing screws and you're going to make me pay 15 dollars for them? He says I'm in the making money business not giving parts away business. I tell him, you can take those screws and shove them up your a**. I then walked out. I was so pissed. What kind of service is that and is this the way GM is going to retain its most valuable customers? What a joke.
As I suspect you know, the Dealership is an independently owned business. The response you received is totally unacceptable, however, it is not GM that gave you this reply. I suspect that GM would be unhappy with the Dealers response, as are you (understandably).
Who is the Dealer, so that others would know what to expect if using the same? This would be a Dealer that I would want to avoid at all costs. As far as the screws are concerned they are available (in bulk) from Amazon and although I bought them in 2021 and can't find the order to further assist you, I know that the order that I placed for more than the number of screws I'll ever use, was LESS than the $15.00 your Dealer wanted to charge you. Sorry to hear about this shitty Dealer and their shortsighted behavior, however, it appears time to find a new and better Dealer. Good luck.
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Burning Brakes
Joined: Sep 2024
Posts: 804
Likes: 747
I know this isn't a big deal, but you'll get a kick out of this. I go to the dealer parts department and explain the situation about the 2 missing screws. They spend 15 min trying to find the screws and then tell me that I need to pay 15 dollars for them. I ask the guy shouldn't it be covered under warranty. He gets his manager. The guy says what's the problem. I explain the situation and he says yup, that'll be 15 dollars. I say you have to be kidding me. I just spent 145k on a brand new car that was missing screws and you're going to make me pay 15 dollars for them? He says I'm in the making money business not giving parts away business. I tell him, you can take those screws and shove them up your a**. I then walked out. I was so pissed. What kind of service is that and is this the way GM is going to retain it's most valuable customers? What a joke.
Race Director
Joined: Aug 2019
Posts: 12,351
Likes: 14,183
From: Central Illinois
Melting Slicks
Joined: Oct 2002
Posts: 2,896
Likes: 349
From: Smithfield VA
I know this isn't a big deal, but you'll get a kick out of this. I go to the dealer parts department and explain the situation about the 2 missing screws. They spend 15 min trying to find the screws and then tell me that I need to pay 15 dollars for them. I ask the guy shouldn't it be covered under warranty. He gets his manager. The guy says what's the problem. I explain the situation and he says yup, that'll be 15 dollars. I say you have to be kidding me. I just spent 145k on a brand new car that was missing screws and you're going to make me pay 15 dollars for them? He says I'm in the making money business not giving parts away business. I tell him, you can take those screws and shove them up your a**. I then walked out. I was so pissed. What kind of service is that and is this the way GM is going to retain it's most valuable customers? What a joke.
Race Director
Joined: Jul 2018
Posts: 10,550
Likes: 8,327
From: San Antonio, TX/Mahopac, NY
2024 Corvette of the Year Finalist - Modified
2024 Corvette of the Year Finalist - Unmodified
2023 C7 of the Year Winner - Modified
^This. Parts knows nothing. Go to service and have them either install the screws or get them for you from the parts idiot.
Race Director
Joined: Feb 2011
Posts: 14,719
Likes: 5,597
From: AZ
When I needed 3 push pins for the grill on my C6Z, when I went to the local Dealer parts department (I did not buy the car there), they gave me a hand full of push pins, no charge. Not all dealers are like the OPs.
That said, I do usually check all the work the service department does and usually find something that is not completely right.
That said, I do usually check all the work the service department does and usually find something that is not completely right.
Le Mans Master
Joined: Jul 2010
Posts: 6,582
Likes: 2,643
From: Lancaster, PA
I know this isn't a big deal, but you'll get a kick out of this. I go to the dealer parts department and explain the situation about the 2 missing screws. They spend 15 min trying to find the screws and then tell me that I need to pay 15 dollars for them. I ask the guy shouldn't it be covered under warranty. He gets his manager. The guy says what's the problem. I explain the situation and he says yup, that'll be 15 dollars. I say you have to be kidding me. I just spent 145k on a brand new car that was missing screws and you're going to make me pay 15 dollars for them? He says I'm in the making money business not giving parts away business. I tell him, you can take those screws and shove them up your a**. I then walked out. I was so pissed. What kind of service is that and is this the way GM is going to retain it's most valuable customers? What a joke.
To the OP: try another dealership.
Le Mans Master
Joined: Jul 2010
Posts: 6,582
Likes: 2,643
From: Lancaster, PA
Are we really going to come to an open car forum and complain because there are two 5cent screws missing from your car? I'll bet you didn't call the dealership or your salesman to complain about this terrible ordeal.
Dunno, I have giant Milwaukee tool box, full every kind of tools, screws, torque screws, nails etc.. Not really a big deal, so not sure why you are making it out to be
Carry on..
Dunno, I have giant Milwaukee tool box, full every kind of tools, screws, torque screws, nails etc.. Not really a big deal, so not sure why you are making it out to be
Carry on..
Thread Starter
Burning Brakes
Joined: May 2005
Posts: 921
Likes: 146
From: Fairfax VA
I would've asked to talk to the General Manager and explain to him that it is the responsibility of the dealership to insure there are no missing screws prior to delivery. Because of the parts department manager's response to this you will not bring your car for any service in the future and will leave the worst feedback on the GM's survey. Walk out and follow up on the threat.
To the OP: try another dealership.
To the OP: try another dealership.
Thread Starter
Burning Brakes
Joined: May 2005
Posts: 921
Likes: 146
From: Fairfax VA
I agree, the first thing I did was go to service and he directed me to parts. Maybe I'll give them a call tomorrow and see if service can directly help me out. I'm sure the parts manager isn't too keen on seeing me after I told him where he could put his parts 😀
Safety Car
Joined: Jun 2006
Posts: 4,008
Likes: 1,487
From: Ashland, OH
Welcome to COURTESY delivery. You had the dealership do all of your legwork for a minute fee they got zero credit for all the way around.
Now that you need help (not that it is a big deal) they told you to kick rocks- and I don’t blame them 6 out of the 7 dealers I worked for refused courtesy deliveries.
I don’t know why you or anyone is surprised. You are NOT THEIR CUSTOMER. They don’t give a rats *** what you paid or how much you paid somewhere else. They will tell you to have the other dealer to handle it.
Now that you need help (not that it is a big deal) they told you to kick rocks- and I don’t blame them 6 out of the 7 dealers I worked for refused courtesy deliveries.
I don’t know why you or anyone is surprised. You are NOT THEIR CUSTOMER. They don’t give a rats *** what you paid or how much you paid somewhere else. They will tell you to have the other dealer to handle it.
