RPI, Customer Service question?
Burning Brakes
Joined: Jul 2018
Posts: 752
Likes: 219
From: NW NJ
I have ordered before and always very satisfied with service. I actually placed an order tonight that I know will be dropped shipped from manufacturer. Shipping says over 7 days for custom color so we shall see.
Instructor
Joined: Mar 2018
Posts: 181
Likes: 147
From: Santa Clarita CA
By the way, they haven't responded to a single one of my emails, phone calls, or messages on here for the past month and a half. However, they replied to PayPal for the case that I opened against them within 24 hours. Shows where their priorities are. They don't want to make things right with their customers as long as they can hang on to their money. Good thing my credit card company is going to step in and reverse the charge for me.
Thread Starter
Racer
Joined: Sep 2019
Posts: 292
Likes: 150
From: Charlotte, NC
The fact that they are still a sponsor is a joke. So many negative experiences on here with them that you think the forum would eventually step up and make sure more forum members don't get burned by them.
By the way, they haven't responded to a single one of my emails, phone calls, or messages on here for the past month and a half. However, they replied to PayPal for the case that I opened against them within 24 hours. Shows where their priorities are. They don't want to make things right with their customers as long as they can hang on to their money. Good thing my credit card company is going to step in and reverse the charge for me.
By the way, they haven't responded to a single one of my emails, phone calls, or messages on here for the past month and a half. However, they replied to PayPal for the case that I opened against them within 24 hours. Shows where their priorities are. They don't want to make things right with their customers as long as they can hang on to their money. Good thing my credit card company is going to step in and reverse the charge for me.
Cruising
Joined: Mar 2020
Posts: 12
Likes: 5
From: Massachusetts
Rpi
I belong to a Corvette club with over 200 members and go to at least 30 car shows a year.I will hv a sign on my car about my experience with Rpi.so they're lack of consideration will cost them 10s of thousands in business.
Corvette Stories
The Best of Corvette for Corvette Enthusiasts
Top 10 Most Expensive Corvettes Ever Sold on Bring A Trailer
Brett Foote
10 Things Every Corvette Owner Needs (2026 Edition)
Michael S. Palmer
8 Most "Only Corvette Owners Understand" Quirks and Problems
Pouria Savadkouei
10 Reasons the C6 Z06 is Still A Performance Benchmark After 20 Years
Joe Kucinski
How Much Horsepower Every Corvette Engine "LOST" in 1972
Joe Kucinski
Top 10 DOs and DON'Ts for Protecting Your Convertible Top!
Michael S. Palmer
Top 10 Most Explosive Corvettes Ever Made: Power-to-Weight Ratio Ranked!
Joe Kucinski
150 hp to 1,250 hp: Every Corvette Generation Compared by the Specs That Matter
Joe Kucinski
8 Coolest Corvette Pace Cars (and Replicas) of All Time
Verdad Gallardo
Burning Brakes
Joined: Oct 2017
Posts: 1,230
Likes: 467
From: Colorado
Sorry but you lost me. What does the Coronavirus have to do with a company taking people’s hard earned money then not have the business ethics or customer service skills to communicate with their customers. Because I don’t believe for a second the entire staff at RPI are sick with the Coronavirus unless you have FACTS to the contrary.
Cruising
Joined: Mar 2020
Posts: 12
Likes: 5
From: Massachusetts
Rpi
And my issue has been going on sense October of last year.Nothing to do with Corona.I understand they are a middle man. ACS is there distributor and they hv receive the product. I talked with Zack at ACS HE Confermed he received the parts.He told me that RPI has my money.If you hv problems GL.
Thread Starter
Racer
Joined: Sep 2019
Posts: 292
Likes: 150
From: Charlotte, NC
COVID-19 is slowing down the entire manufacturing process (regardless of industry). If you think most of their stuff is made in the USA, you're fooling yourself. Now, I've already stated there is a commo gap with RPI, I know first hand with the thousands that I've spent with them. The OP is absolutely losing his **** over being late -- not communication. Remember, RPI is the middleman, they don't make ****, they sell stuff others make and are at the mercy of the manufacturers. Everybody relax - your issues are not life threatening.
Last edited by LT1 Power; Mar 19, 2020 at 11:42 AM.
Burning Brakes
Joined: Oct 2017
Posts: 1,230
Likes: 467
From: Colorado
Actually you must not read, I am not mad about not getting it, I keep saying its the LACK OF COMMUNICATION and LACK OF BEING ABLE TO GET AN ANSWER is what I am upset about. Plus I ordered engine covers which they have in house that is being painted in house. My order has been in paint since day #2 of ordering. So that is all IN HOUSE. Again, 5-6 Weeks is what I was quoted, at the end of the 7th week with no communication is when I got upset. Please read and dont put words in my mouth. K, thanks.
Instructor
Joined: Mar 2018
Posts: 181
Likes: 147
From: Santa Clarita CA
I don't know why you defend this company so proudly. Do a search on this forum and look at the number of recent threads that have had nothing but issues with RPI. This has nothing to do with COVID-19, RPI has been having issues for a while now it seems. Again, to anyone considering purchasing anything through RPI, find a different vendor.
Burning Brakes
Joined: Oct 2017
Posts: 1,230
Likes: 467
From: Colorado
I don't know why you defend this company so proudly. Do a search on this forum and look at the number of recent threads that have had nothing but issues with RPI. This has nothing to do with COVID-19, RPI has been having issues for a while now it seems. Again, to anyone considering purchasing anything through RPI, find a different vendor.
Thread Starter
Racer
Joined: Sep 2019
Posts: 292
Likes: 150
From: Charlotte, NC
I'm not defending RPI as much as I am questioning the OP. I've already stated (more than once) that RPI has communication issues. Maybe I'm reading into his complaint too much, but all I see is bitching about delays. Y'all think the sky is falling over delays ... and sorry the rest of us are in your world. I mention COVID-19 as a cause. Maybe, maybe not. I agree - recently, RPI has having problems. That's why I suggested the OP put this in the right forum. Don't worry @LT1 Power , the world will stop just for you.
As far as posting in the wrong section, That I will take ownership of, I did think the Help and Feedback section was for Help and Feedback for this forum/website. Most forums I have always been on only use that section for site feedback, etc. So I never looked in that section before. Mods or Admins havent moved it like other stuff gets done, so I was not aware of that.
Last edited by LT1 Power; Mar 19, 2020 at 01:54 PM.
Thread Starter
Racer
Joined: Sep 2019
Posts: 292
Likes: 150
From: Charlotte, NC