Mad As Hell With Em
Thread Starter
Pro
Joined: Nov 2004
Posts: 637
Likes: 0
From: Perth Amboy N.J.
mr nuke
iam in business if my men make a mistake i make good or lose the customer. i make good. you have no idea of the things i have made good for because of a man making a mistake. they are still my customer and they get me more customers because i did them right. more business should think like that. like i said the headers are real nice just didnt fit. they fit now.
regards
iam in business if my men make a mistake i make good or lose the customer. i make good. you have no idea of the things i have made good for because of a man making a mistake. they are still my customer and they get me more customers because i did them right. more business should think like that. like i said the headers are real nice just didnt fit. they fit now.
regards
Team Owner
Joined: Jun 2005
Posts: 46,295
Likes: 2,596
From: Northern, VA
St. Jude Donor '15
"In honor of jpee"
Originally Posted by bacardioil
mr nuke
iam in business if my men make a mistake i make good or lose the customer. i make good. you have no idea of the things i have made good for because of a man making a mistake. they are still my customer and they get me more customers because i did them right. more business should think like that. like i said the headers are real nice just didnt fit. they fit now.
regards
iam in business if my men make a mistake i make good or lose the customer. i make good. you have no idea of the things i have made good for because of a man making a mistake. they are still my customer and they get me more customers because i did them right. more business should think like that. like i said the headers are real nice just didnt fit. they fit now.
regards
As to not returning calls, jefnsla, I agree: small shops have "difficulties" between doing the work, sales, tech questions, making calls, returning calls, etc. But that's the break point---somewhere along the way, you gotta make the effort to answer or return the calls. Otherwise, you are a business that is going away---you just haven't shut your doors yet.
The real difference is taking some of the extra cash, or some of the essential (and non-extra) cash and hiring someone if you can't or won't do those calls. That is called the break point. And in another sense, it can make you or break you. It can bring in biz or drive you out of biz. But no matter, it is essential.
Hope your problems get solved bacardi!
Melting Slicks
Joined: Jan 2005
Posts: 2,604
Likes: 0
From: Phoenix, Arizona
Originally Posted by bacardioil
just looking to have the right thing done. iam in business and if one of my men make a mistake i have to make it right thats business.
regards
regards
In addition, there's nothing like wanting answers now and not getting them. Merle has been in business quite awhile and I can't imagine that he is ducking you. He may be waiting for some answers on his end in order to give you the answers that you need. Regardless, he needs to take care of this and I'm sure he will. Unfortunately, what is top-priority to you isn't always treated the same way on the other end.
Have faith...
Thread Starter
Pro
Joined: Nov 2004
Posts: 637
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From: Perth Amboy N.J.
Lt4
1. Let Me Tell You This If I Didnt Return A Call To My Customer In 10 Days I Would Lose That Customer An Many More And I Dont Mean To Sound Like A Smart ***.
2. Yes The Headers Fit Now After They Cut Out The Problem An Refabbed The Two Tubes That Were The Problem. And Then Recoated The Headers.
1. Let Me Tell You This If I Didnt Return A Call To My Customer In 10 Days I Would Lose That Customer An Many More And I Dont Mean To Sound Like A Smart ***.
2. Yes The Headers Fit Now After They Cut Out The Problem An Refabbed The Two Tubes That Were The Problem. And Then Recoated The Headers.
Team Owner
Joined: Jun 2005
Posts: 46,295
Likes: 2,596
From: Northern, VA
St. Jude Donor '15
"In honor of jpee"
That's not sounding like a smart azz to me. Sounds pretty damned reasonable.
Hey, I've gotten calls back from "small business owners" at 11 pm!!! And you know what? I didn't mind it at all. They're trying. And they are keeping my business.
Hey, I've gotten calls back from "small business owners" at 11 pm!!! And you know what? I didn't mind it at all. They're trying. And they are keeping my business.
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Team Owner
Joined: Sep 2002
Posts: 22,209
Likes: 12
From: OBAMA IS HITLER
Originally Posted by bacardioil
...... of the things i have made good for because of a man making a mistake. they are still my customer and they get me more customers because i did them right. more business should think like that.....
Thread Starter
Pro
Joined: Nov 2004
Posts: 637
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From: Perth Amboy N.J.
thanks hot rod
the problem with me is i say it like it is. my friend like it because i say what they dont like to hear.thats a friend, but iam always their for them. people who work for me eat before i do and i share well with them we do well. its call one hand washes the other.
the problem with me is i say it like it is. my friend like it because i say what they dont like to hear.thats a friend, but iam always their for them. people who work for me eat before i do and i share well with them we do well. its call one hand washes the other.
Last edited by bacardioil; Apr 13, 2006 at 04:05 PM.
Melting Slicks
Joined: Jan 2005
Posts: 2,604
Likes: 0
From: Phoenix, Arizona
Originally Posted by bacardioil
Jefntsa
When In Business, Your Business Is Top Priorty. Mine Is.
Regards
When In Business, Your Business Is Top Priorty. Mine Is.
Regards
In all sincerity, I know this situation sucks for you and I hope that Merle gets back to you asap. I know, as a businessman, he wouldn't want the bad publicity so let's hope he moves this up the priority ladder.
Le Mans Master
Joined: Apr 2000
Posts: 6,341
Likes: 1
From: Shelton CT
Originally Posted by bacardioil
mr nuke
iam in business if my men make a mistake i make good or lose the customer. i make good. you have no idea of the things i have made good for because of a man making a mistake. they are still my customer and they get me more customers because i did them right. more business should think like that. like i said the headers are real nice just didnt fit. they fit now.
regards
iam in business if my men make a mistake i make good or lose the customer. i make good. you have no idea of the things i have made good for because of a man making a mistake. they are still my customer and they get me more customers because i did them right. more business should think like that. like i said the headers are real nice just didnt fit. they fit now.
regards
On another note, I've used LPE before and had no problemw ith their headers on my other vette, so I guess I'll stick to them.. Well.. Maybe check StainlessWorks out in teh future...
Thread Starter
Pro
Joined: Nov 2004
Posts: 637
Likes: 0
From: Perth Amboy N.J.
thanks mr nuke
you know what it all about. makes no difference how small you are. ionly want whats right. sometimes a customer is not always right, but do what i must do.
thats business.
regards
you know what it all about. makes no difference how small you are. ionly want whats right. sometimes a customer is not always right, but do what i must do.
thats business.
regards
Le Mans Master
Joined: Jul 1999
Posts: 8,683
Likes: 6
From: Phoenix AZ
Originally Posted by bacardioil
thanks mr nuke
you know what it all about. makes no difference how small you are. ionly want whats right. sometimes a customer is not always right, but do what i must do.
thats business.
regards
you know what it all about. makes no difference how small you are. ionly want whats right. sometimes a customer is not always right, but do what i must do.
thats business.
regards
Instructor
Joined: Jun 2005
Posts: 161
Likes: 0
From: Toronto Ontario
Sorry to hear of your problems bacardioil. I agree, if EM talked you into 1 7/8 headers, they should either fit or they should refund your money.
Because if you just ordered the 1 3/4 headers like originally planned, trust me, we would not be having this discussion. The 1 3/4 header fit on my 92 LT1 like a glove, no problems at all.
Anyways, try and be paitent and keep pestering them. I am sure you guys will work something out. Merle seemed like an OK guy when I dealt with him.
Good luck.
Because if you just ordered the 1 3/4 headers like originally planned, trust me, we would not be having this discussion. The 1 3/4 header fit on my 92 LT1 like a glove, no problems at all.
Anyways, try and be paitent and keep pestering them. I am sure you guys will work something out. Merle seemed like an OK guy when I dealt with him.
Good luck.
Drifting
Joined: May 2003
Posts: 1,730
Likes: 1
From: Charlotte NC
St. Jude Donor '05
I haven't read the whole story but I can say that a little patience is always important with dealing with any small buisness especially at this time of the year. This is the time of year when everyone is getting thier cars out of storage, race tracks are opening, people are getting tax refunds back, the small buisness is likely rushing to get taxes DONE, etc..
I got to say probally the worse thing about my buisness is handling phone calls. It is so difficult to answer phones, do mail order, juggle dyno tuning appointments, answer emails etc.
Sounds simple but have you left a message with them saying that you've desperately been awaiting a returned message?
I got to say probally the worse thing about my buisness is handling phone calls. It is so difficult to answer phones, do mail order, juggle dyno tuning appointments, answer emails etc.
Sounds simple but have you left a message with them saying that you've desperately been awaiting a returned message?
Large Impressive Member
Joined: Jul 2003
Posts: 65,811
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From: Good health is merely the slowest possible rate at which one can die
St. Jude Donor '04-'05-'06-'07
Originally Posted by bacardioil
thanks hot rod
the problem with me is i say it like it is. my friend like it because i say what they dont like to hear.thats a friend, but iam always their for them. people who work for me eat before i do and i share well with them we do well. its call one hand washes the other.
the problem with me is i say it like it is. my friend like it because i say what they dont like to hear.thats a friend, but iam always their for them. people who work for me eat before i do and i share well with them we do well. its call one hand washes the other.