(not saying a word... )

 

No, I don't think that it is adequate. I just think that we need to hear both sides of the story VERY SOON. By the way, if you had your car dynoed at Extreme motorsports, try somebody who calibrates their machine, and you'll pick up 10-20 rwhp. (I'm sorry, that sounded like prejudice. The guys at Extreme are actually very nice, but their dyno is off).

 

WOW- Things have got way out of hand

I must first apologize for not watching the board closer. I have had jury duty coupled with the fact that we are busier than ever before. I have not had much free time lately.

First off there is alway two sides to every story so hear me out.

Gene Mazurek and I discussed what header would best fit his engine project and we agreed on the 1 7/8" full length race header for Max power (has nothing in common with our GP 1 3/4" LT1 header). He wanted to us to do an extra high temp ceramic coating on them and have them FEDEX next day when they were finished (Neither of which we have been paid for, as he would wire us the money).

As he received them he expressed how nice the quality was and that he had some fitment issues with the right side fitting. He gave me his mechanics phone # to call as I did. One of the tubes touches the motor mount as we already knew and we told him how to modify the motor mount for fitment. He later stated that the #8 primary tube touches the heater box. The heater box can be modified to allow extra clearance.

Mr. Mazurek said that he wanted the header tube modified. I said you have two options you can send the headers back for a full refund or mark where the headers are touching and we will modify the header here at EM.

He said no, he liked the header and he wants his mechanic to do the mods in PA.. A few days later Mr Mazurek calls back and explains he is not happy and wants some form of compensation. I said we still have not received payment for the coating and the next day shipping and that I would wave these charges (aprox. $200.00).

Most companies would say you are on your own if you modify our header. We have taken a more relaxed approch and will consider compensation if the amount is reasonable.

At this point we are waiting for Mr Mazurek's mechanic to send us photos so that we can learn from this and build a better header and determine then whats reasonable compensation.

Sincerely,
Merle Hardy
Exotic Muscle

 

lichen
all merle had to do is call me and we would not be on the nineth page of this thread. all he had to do is call today. i have never put merle or trevor down or their headers, if you read this thread. now 20 days later going to come on this thread an explain his side after 20 days and i also talked to trevor 7 days ago. is he kidding me or this forum. now iam mad. a call, the thread would have never started. he was told about this thread last thursday when i started it. i cant believe it.
regards

 

now iam mad
you know merle you are so full of sh-- after 20 days not calling me to come on this thread with that bullsh-- ans makes me sick.

 

Just for the sake of clarity, what parts of what Merle stated are not true?

 

Let's keep the accusations out of this thread. Both sides have been told, from what I read, something is being worked out. Usually we close a thread after both parties have responded, I'm going to leave it open a little longer, but if accusations,flames and name calling come into play, this one is gone. That goes for anyone, not just the two parties involved.

 

After reading Merle's response I have to give him credit that he at least is now offering something in terms of compensation. When he started with the lame excuses about jury duty and being busy he destroyed his companies credibility. The, between the lines, answer is that when he has the time he'll get to it. He said his being busy and personal issues took precedence over taking care of a customer in a timely manner. The original poster should have asked for compensation to pay for labor in trying to install the headers and have the vendor fix the headers. The vendor was lazy in his attempt to take care of the customer and waited until the issue was forced through this forum. Maybe it's me, but I wouldn't accept a pair of headers that required me to modify them before they would work. Further I would not accept a part that does not outline modifications required before they are installed. Part of the problem is the car owner gets too excited about getting the parts on that the thought of waiting more time is unbearable. It's worth it to wait. You paid the price and should should expecte them to be perfect. I have been there and paid the price too.

 

I'm just curious Merle, he did pay 1400 up front right? that's alot of money-not saying it isn't a fair price for the product.And I can certainly understand miscommunications-i.e. sometimes what one person says-is not what another person hears. And I do understand about Jury duty-but don't you think alot of this could have been avoided with a few simple phone calls? I'm self employed and I can assure you that I make phone calls well after normal working hours. I don't know squat about the fit problem-so pardon me for asking, but why would someone accept something knowing they'd have to modify the what was it?-heater box?

 

Well that's fine, but if he was offered these options;

a. complete refund or
b. send them back and they'll make the required modifications

But he decided not make his own option, and now it's not working out that great, how is that completely the vendors fault?

 

personally i have not done business with either party involved here, but have heard nothing but good things about EM...and the above quote illustrates that.

but also seems strange that he would bash EM then in another thread patronize that vette shop in PA...that seemed fishy to me...

then again everyone has a bad experience sometimes. no one's record is perfect. Not EM, Not any other vendor, and certainly not anyone of us in this thread...

all in all, i just hope both parties can come to a timely and just resolution and we all can get back to our regularly scheduled beer drinking

 

you know zix
if you think you set me up your so wrong. other then the fact that you asked me what i want to end this thread an you will relay it to merle and i told you in a private message to you that you asked for. the rest of merle post is complete bullsh--. my answer to you was what ever EM thought was fair not what i wanted.
this is to clarify all that merle said was true and the rest complete bullsh--. merle sitting back and waiting 20 day and now come on this forum is a joke.

 

I have 635 now. I'll take what I have.

 

frank
the answer to your question about how i got in touch with EM. by was seeing EM group sales. also how the guys talked about their headers. frank this wasnt about money. i can surely pay the vette shop for the mods to the headers. its not receiving a call from merle for 20. also though zix seem be a go between from merle and me. i guess just being set up. to this day merle has never call me and comes on this forum so nice and proper after 20 days just gets my goat. then to believe this guy and i look bad is a joke.
guys, i have been very honest about this thread. frank i told you from the start i didnt want to do this and then after 20 day merle comes on this thread to try and make me bad really burns my a--.

 

Here's why it's the vendors fault, even though I'm only partially blaming them. When a customer says that a part does not fit the vendor should not ask for or expect the customer to butcher his car to make it fit. Further, even if the customer wants to make it fit, the vendor should make it clear that they are going to wash their hands clean of the entire deal if the parts are not sent back. It should be made clear from the start not to modify the parts themselves if they want to keep a warranty or if they want the vendor to be involved.The vendor should offer to compensate the customer for expenses in labor for attempted installation up until the point where it was obvious the parts won't fit. If it took an hour to feed the headers into place and they were not going to fit then a hours worth or labor should be refunded. The vendor should be calling the installer and getting involved on a daily bases until the part either is installed or sent back. Face facts, the vendor had no idea that the headers would not fit. The vendor could have gotten those headers in less than three weeks and could have called in favors to get the right parts. The vendor just let the customer deal with it. The installer and vendor should not have allowed those headers to be modified. Maybe I'm misinformed on C4s, but do you have to cut the airbox or motor mounts to get headers to fit? Is this normal? As I have said before, you should never accept shoddy craftsmanship because you can't stand to wait. In the end you will pay double and have nothing to show for it. If I was the vendor I would just bend over and tell the customer to send the headers back and do an exchange or give him some cash for labor that was spent in making them fit. The installer should be able to account for the time spent modifying things. The customer bears the costs of having to have the headers themselves modified and re coated. It sounded to me like the vendor wanted the customer to do the R&D on these headers and send them back so they could make the fit right. That is not how things should be done.

 

I'm staying out of this but I'll say this.

When your dealing with race parts like race headers you have to come to expect some modifications here or there.

Its not like hes selling stock replacement cast iron manifolds.

 

Do you really believe the modifications that had to made are normal?

 

fubar
the vette shop is doing my vette. they are one of the best vette shop around my area. they are installing s/c 383 lt4 engine, also the 4l80e trans. problem was the header fitment. can have a header tube sitting in the heater box. the problem i have with merle is 20 days calling. i call never any one answering the phone. leave a message no call back. told the vette shop fix it and i'll pay for and deal with merle. cant wait for the call that never comes.

 

zix
before you go saying the things your saying you should go back a read some of thing you said in this thread. you were talking to them but you never said what your saying now. did you.

 

alvin
merles the one that talked me into buying the 1 7/8s
never said anything about cutting the heater box. only thing merle said was i will have to install the driver side motor mount bolt the other way because it will hit. i would have never bought them. i wanted the 1 3/4 1 7/8s step-ups from the start. but went by what merle told me.
regards