so where is KEWL Auto???
Thread Starter
Melting Slicks
Joined: Jul 2004
Posts: 3,489
Likes: 123
From: Kissimme now from LI,NY
so where is KEWL Auto???
I called to order the front license surround for 99 coupe... Tried calling and keep getting no answer/call back.. Sooo, since it seems they're out to lunch, anyone have someone they know who wants business...
thanks,
thanks,
Racer
Joined: Apr 2006
Posts: 376
Likes: 0
Join the club around here... there have been a lot of threads of late about there poor customer service, sure sign to stay away!!!
Race Director
Joined: Aug 2003
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From: "It's 106 miles to Chicago, we've got a full tank of gas, half a pack of cigarettes, it's dark, and
St. Jude Donor '03-'04-'05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-'16-'17-‘18-'19
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I know that Greg is on vacation - my buddy has no issue reaching Kewl.
As far as their reputation for customer service - I've read those things about Vette Essentials lately too. The bottom line is that even the best (like VE) which is a small business has issues keeping up with emails, phone messages, etc when they are very busy - and then compound it when the principal (Matt at VE) is sick for a week or so, or goes on a much needed vacation (Greg at Kewl).
We are very quick to jump to conclusions and make statements that they don't want our business - which is not at all the case. These small sole proprietorships don't have a robust customer service department staffed by a group of people in a call center like a Midamerica or Ecklers, etc. Often they are the chief cook and bottle washer, as well as the secretary and the accountant, as well as the lead worker creating their product.
I'm not defending companies that purposely set out to screw their customers (and we've seen a lot of those lately here too), but be a little patient especially around this time of the year. .02 deposited!
As far as their reputation for customer service - I've read those things about Vette Essentials lately too. The bottom line is that even the best (like VE) which is a small business has issues keeping up with emails, phone messages, etc when they are very busy - and then compound it when the principal (Matt at VE) is sick for a week or so, or goes on a much needed vacation (Greg at Kewl).
We are very quick to jump to conclusions and make statements that they don't want our business - which is not at all the case. These small sole proprietorships don't have a robust customer service department staffed by a group of people in a call center like a Midamerica or Ecklers, etc. Often they are the chief cook and bottle washer, as well as the secretary and the accountant, as well as the lead worker creating their product.
I'm not defending companies that purposely set out to screw their customers (and we've seen a lot of those lately here too), but be a little patient especially around this time of the year. .02 deposited!
Le Mans Master
Joined: Oct 2004
Posts: 9,369
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From: Zephyrhills, Florida
St. Jude Donor '06-'07-'08-'09-'10-'11-'12-'13
Former Vendor
Joined: Apr 2001
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From: FL
St. Jude Donor '13
Race Director
Joined: Jul 2005
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From: The Beautiful Greater Bay Area California
We are very quick to jump to conclusions and make statements that they don't want our business - which is not at all the case. These small sole proprietorships don't have a robust customer service department staffed by a group of people in a call center like a Midamerica or Ecklers, etc. Often they are the chief cook and bottle washer, as well as the secretary and the accountant, as well as the lead worker creating their product.
I'm not defending companies that purposely set out to screw their customers (and we've seen a lot of those lately here too), but be a little patient especially around this time of the year. .02 deposited!
Racer
Joined: Apr 2006
Posts: 376
Likes: 0
I know that Greg is on vacation - my buddy has no issue reaching Kewl.
As far as their reputation for customer service - I've read those things about Vette Essentials lately too. The bottom line is that even the best (like VE) which is a small business has issues keeping up with emails, phone messages, etc when they are very busy - and then compound it when the principal (Matt at VE) is sick for a week or so, or goes on a much needed vacation (Greg at Kewl).
We are very quick to jump to conclusions and make statements that they don't want our business - which is not at all the case. These small sole proprietorships don't have a robust customer service department staffed by a group of people in a call center like a Midamerica or Ecklers, etc. Often they are the chief cook and bottle washer, as well as the secretary and the accountant, as well as the lead worker creating their product.
I'm not defending companies that purposely set out to screw their customers (and we've seen a lot of those lately here too), but be a little patient especially around this time of the year. .02 deposited!
As far as their reputation for customer service - I've read those things about Vette Essentials lately too. The bottom line is that even the best (like VE) which is a small business has issues keeping up with emails, phone messages, etc when they are very busy - and then compound it when the principal (Matt at VE) is sick for a week or so, or goes on a much needed vacation (Greg at Kewl).
We are very quick to jump to conclusions and make statements that they don't want our business - which is not at all the case. These small sole proprietorships don't have a robust customer service department staffed by a group of people in a call center like a Midamerica or Ecklers, etc. Often they are the chief cook and bottle washer, as well as the secretary and the accountant, as well as the lead worker creating their product.
I'm not defending companies that purposely set out to screw their customers (and we've seen a lot of those lately here too), but be a little patient especially around this time of the year. .02 deposited!
No one is jumping to conclusions, just stating the facts. This is not a new issue, we have been hearing this here for some time now (almost weekly). Bottom line if customer service sucks before the sale what do you get after the sale...
Just hate to see a fellow Vetter get screwed!
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Race Director
Joined: Aug 2003
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From: "It's 106 miles to Chicago, we've got a full tank of gas, half a pack of cigarettes, it's dark, and
St. Jude Donor '03-'04-'05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-'16-'17-‘18-'19
NCM Sinkhole Donor
No one is jumping to conclusions, just stating the facts. This is not a new issue, we have been hearing this here for some time now (almost weekly). Bottom line if customer service sucks before the sale what do you get after the sale...
Just hate to see a fellow Vetter get screwed!
Just hate to see a fellow Vetter get screwed!
As far as service after the sale - I can say that I have been very pleased with Kewl's workmanship and their service. We have had parts that didn't meet our expectations, and sent them back to be redone. There has never been an argument or an issue with redoing the part.
Unless you have had first hand negative experience - your opinions are based on second and third hand accounts. My first hand experience was positive. Greg promised a product and a delivery date - and I got exactly what was promised against a very tight deadline. I am not denying or disagreeing with those that have stated less than positive experiences, I am simply stating my experience and my opinions - whether you agree or not.
Racer
Joined: Jun 2006
Posts: 401
Likes: 0
From: FL
I've got the stock black 3-sided one off my 98 coupe if you want it. We don't have front plates in Florida, so I don't need it. I'll even pay the shipping for you. Consider it a little holiday good cheer. PM me if you're interested.
Racer
Joined: Apr 2006
Posts: 376
Likes: 0
I hate to see ANYONE get screwed. I wasn't acusing you of jumping to conclusions, I was merely cautioning against that.
As far as service after the sale - I can say that I have been very pleased with Kewl's workmanship and their service. We have had parts that didn't meet our expectations, and sent them back to be redone. There has never been an argument or an issue with redoing the part.
Unless you have had first hand negative experience - your opinions are based on second and third hand accounts. My first hand experience was positive. Greg promised a product and a delivery date - and I got exactly what was promised against a very tight deadline. I am not denying or disagreeing with those that have stated less than positive experiences, I am simply stating my experience and my opinions - whether you agree or not.
As far as service after the sale - I can say that I have been very pleased with Kewl's workmanship and their service. We have had parts that didn't meet our expectations, and sent them back to be redone. There has never been an argument or an issue with redoing the part.
Unless you have had first hand negative experience - your opinions are based on second and third hand accounts. My first hand experience was positive. Greg promised a product and a delivery date - and I got exactly what was promised against a very tight deadline. I am not denying or disagreeing with those that have stated less than positive experiences, I am simply stating my experience and my opinions - whether you agree or not.
yes I have had first had experience, same as you parts were less than perfect and just got the run around. Finally had to do a charge back on my credit card.
Glad your out come was better than mine for that fact better than most.
Happy holidays!
Racer
Joined: Oct 2004
Posts: 491
Likes: 0
From: Washington Twp. New Jersey
I have posted recently about my problems with KEWL (not a forum vendor) and I agree that if and when you receive your part it will probably be top notch! The problem is that I was lied too by GREG and TRACEY multiple times( the usual "THE PARTS ON THE WAY") When I tryed to contact for a refund I got Gregs voice mail which he failed to respond to so I called my credit card company and it took 6 days for my chargeback to be put back. Another forum vendor (Maiik Dragon) told me his part he ordered was great, he ordered in April and got it in Aug! On there web site they say your credit card will not be charged until your part is shipped, both times I ordered my card was imediately charged and the part hadnt been sent. This is a first person account , just do a search and you will find lots of threads about Kewl and all the stories are similiar, great parts and very very slow delivery.
Safety Car
Joined: Nov 2003
Posts: 4,108
Likes: 0
From: San Jose CA
When I dealt with Kewl a while back, I had the same experiance as far as customer service. But in the end they came through. I dealt with VE recently, and had a similar experiance, BUT also in the end I was taken care of. We all want our parts as fast as we can get em. Once our credit cards are charged, we count the days until our merchandise arrives. Who wouldn't?! Especially since these parts are not cheap, we should expect A++ customer service. Since these companies are small, usually only a hand full of employees, i've learned to give them the benefit of the doubt.
Tech Contributor
Joined: Dec 2003
Posts: 19,384
Likes: 87
From: Horncastle Lincolnshire, England
2023 C5 of the Year Finalist - Unmodified
I know that Greg is on vacation - my buddy has no issue reaching Kewl.
As far as their reputation for customer service - I've read those things about Vette Essentials lately too. The bottom line is that even the best (like VE) which is a small business has issues keeping up with emails, phone messages, etc when they are very busy - and then compound it when the principal (Matt at VE) is sick for a week or so, or goes on a much needed vacation (Greg at Kewl).
We are very quick to jump to conclusions and make statements that they don't want our business - which is not at all the case. These small sole proprietorships don't have a robust customer service department staffed by a group of people in a call center like a Midamerica or Ecklers, etc. Often they are the chief cook and bottle washer, as well as the secretary and the accountant, as well as the lead worker creating their product.
I'm not defending companies that purposely set out to screw their customers (and we've seen a lot of those lately here too), but be a little patient especially around this time of the year. .02 deposited!
As far as their reputation for customer service - I've read those things about Vette Essentials lately too. The bottom line is that even the best (like VE) which is a small business has issues keeping up with emails, phone messages, etc when they are very busy - and then compound it when the principal (Matt at VE) is sick for a week or so, or goes on a much needed vacation (Greg at Kewl).
We are very quick to jump to conclusions and make statements that they don't want our business - which is not at all the case. These small sole proprietorships don't have a robust customer service department staffed by a group of people in a call center like a Midamerica or Ecklers, etc. Often they are the chief cook and bottle washer, as well as the secretary and the accountant, as well as the lead worker creating their product.
I'm not defending companies that purposely set out to screw their customers (and we've seen a lot of those lately here too), but be a little patient especially around this time of the year. .02 deposited!
Sometimes quality is worth waiting for.
Burning Brakes
Joined: Jun 2006
Posts: 1,118
Likes: 0
From: Chesterfield MO
St. Jude Donor '06-'07-'08-'09-'10,'13-'14
I bought the surround from Kewl a while back. Arrived in a timley fashion
and the quality is superb. They did tell me that they have to paint these on a per order basis so they are not in stock.
and the quality is superb. They did tell me that they have to paint these on a per order basis so they are not in stock.
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From: In a parallel universe. Currently own 2014 Stingray Coupe.
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We are very quick to jump to conclusions and make statements that they don't want our business - which is not at all the case. These small sole proprietorships don't have a robust customer service department staffed by a group of people in a call center like a Midamerica or Ecklers, etc. Often they are the chief cook and bottle washer, as well as the secretary and the accountant, as well as the lead worker creating their product.
Pro
Joined: Mar 2005
Posts: 578
Likes: 0
From: Wasco Ca.
St. Jude Donor '07-'08
You can always give Ken at the Vetteshop a shake.. forum vendor too!
www.vetteshop.cc
www.vetteshop.cc
I got there painted washer/reservoir set and it came exactly as
discussed and on time! Easy transaction, beautiful job!!!
Thread Starter
Melting Slicks
Joined: Jul 2004
Posts: 3,489
Likes: 123
From: Kissimme now from LI,NY
Thread Starter
Melting Slicks
Joined: Jul 2004
Posts: 3,489
Likes: 123
From: Kissimme now from LI,NY
Now while we all have issues, this does not bode well for someone who wants to have a business tho.. Hope he gets it resolved, as his stuff does look nice..