It just depends on when and what they have in stock
Ever have problems with Ecklers?
Thread Starter
Melting Slicks
Joined: Apr 2008
Posts: 2,343
Likes: 9
From: Lexington Park MD
Ever have problems with Ecklers?
I ordered a car cover over a month ago from Ecklers since I would be spending a few months with no garage. Well over a month later I still have no cover. I emailed them over a week ago about it and still no reply.
Any advice?
Any advice?
Burning Brakes
Joined: Mar 2008
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From: Obama says I'm a bitter white guy clinging to my guns and religon and he's right
cover
Cancel the order and order a cover from another vender. Your credit card will not be charged. They will debt your credit card only if/and when the order is filled. That is my suggestion. I did this last week with another item. Seems what I ordered was on back order, but their site indicated it was in stock.
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Only advice I can give is cancel and order from someone else. If they can't respond to your request, then they just lose business. Might want to try and call them first and see if you get a response quicker that way.
I personally have not had any problems with their customer service, but I haven't ordered anything from them in a few years.
I personally have not had any problems with their customer service, but I haven't ordered anything from them in a few years.
Team Owner
Joined: Mar 2004
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From: Oklahoma City OK
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I've never had any trouble ordering anything and getting it in a timely manner. But with that said I'd cancel the order and order it from someone else! No sense putting up with lousy service.
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Instructor
Joined: Jan 2009
Posts: 136
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From: Brampton Ontario
I ordered something from them back in February and after a month still hadn't received the order and I too emailed costumer service with no reply but thankfully it showed up the next day. I will never order from them again, no comunication about when item shipped nor what the delay was.
Racer
Joined: Mar 2008
Posts: 435
Likes: 18
From: Northern New Mexico
Back around mid April Ecklers had a 20% off sale so I decided to order some Race Ramps and a Zaino car care kit. I got the ramps pretty quick, but the Zaino's was on back order. I asked them when the backorder would be released, they said they anticipated April 30th. I emailed them on Monday 5/11 to get a status and haven't heard anything. They haven't charged my CC for the Zaino's, so that is a good thing.
Customer service could be better though.
Customer service could be better though.
Race Director
Joined: Sep 2007
Posts: 12,899
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From: Denver Colorado
shop ecklers without shopping via ecklers....vip 1-800-457-4847. tell her ed from denver sent you. they buy direct from ecklers at a discounted price that you cannot get from ecklers...give her a try....
Thread Starter
Melting Slicks
Joined: Apr 2008
Posts: 2,343
Likes: 9
From: Lexington Park MD
Well the item said it ships direct from the manufacturer and to allow additional time for delivery. I figured that would be a week, maybe 2 max. Ecklers's headquarters is about 45min from where I go to school. If I was still in the area I would shoot down there and get it taken care of.
I guess I will call and see what they say. If it is not good news I'll just cancel it.
Anyone know where else I can get "The Wall Car Cover" with bag, cable and lock for $100 shipped new? They had a %15 off sale that is why I bought it from Ecklers.
I guess I will call and see what they say. If it is not good news I'll just cancel it.
Anyone know where else I can get "The Wall Car Cover" with bag, cable and lock for $100 shipped new? They had a %15 off sale that is why I bought it from Ecklers.
Tech Contributor
Joined: Dec 2003
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From: Horncastle Lincolnshire, England
2023 C5 of the Year Finalist - Unmodified
I guess it'll arrive eventually
I had a similar issue when I ordered my fender well covers. It was 10 weeks before they arrived which even to UK is a record. I E Mailed after about a month and got one line answers which bordered on the rude. I honestly thought the shipment had gone missing.
I wouldn't order from them again.
I had a similar issue when I ordered my fender well covers. It was 10 weeks before they arrived which even to UK is a record. I E Mailed after about a month and got one line answers which bordered on the rude. I honestly thought the shipment had gone missing.
I wouldn't order from them again.
Instructor
Joined: Feb 2009
Posts: 112
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From: Dallas Texas
Sounds about the same as Mid-America. They didn't ship my order until I emailed complaining that I was still waiting on it to be shipped. And of course just a half-hearted apology. whatever. done with them.
Guess I'll be supporting the smaller companies from now on...it's not like Ecklers or Mid-Amer give you any deals anyways.
Guess I'll be supporting the smaller companies from now on...it's not like Ecklers or Mid-Amer give you any deals anyways.
Team Owner
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From: Palmdale, Ca----- 2009 Cyber Gray 4LT A6 F55 452 RWHP 422 RWTQ- RIP 1998 C5 734 RWHP & 585 RWTQ-----
I would try the order line and make them get you a supervisor
Thanks,Matt
Melting Slicks
Joined: Mar 2002
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From: Anchorage Alaska
Ecklers is notorious for issues. I refuse to do business with them. I'd look at www.jwmotoring.com He's a supporting vender with great prices and great customer service.