GM Nav Disk Update
Team Owner
Joined: Oct 2002
Posts: 20,166
Likes: 2
From: Spacecoast Florida
I dont know who GM put in charge of their NAV Disc program. But, whoever it is. Is an incompetent, greedy lil' turd who has built a bureaucracy even the Russians would admire.... 
To whoever you are, Mr. GM NAV Disc Man. You suck.... .|..
To whoever you are, Mr. GM NAV Disc Man. You suck.... .|..
Last edited by keith5; Dec 8, 2008 at 10:54 PM. Reason: spellck
Le Mans Master
Joined: May 2005
Posts: 5,865
Likes: 2
From: Hope, Arkansas - '07 LMB Coupe
Cruise-In VIII Veteran
I wonder if the same office has to supply the DVDs to all the assembly plants as well as the updates to us owners. If they do, I would have to think that supplying the plants would be their highest priority.
Advanced
Joined: Mar 2006
Posts: 72
Likes: 1
From: Fairfield NJ
I just checked GM's NAV web site and they want me to send the $199 for my v5 disks. It was my understanding when I bought the car that I would get two free annual updates (to v4 and v5).
I've never received a post card from GM announcing an update was available. If I hadn't logged onto the web site tonight I wouldn't have learned that those who purchased 2007 models in calendar year 2006 have until December 31 to request their v5 update. After that the upgrade isn't free.
I've never received a post card from GM announcing an update was available. If I hadn't logged onto the web site tonight I wouldn't have learned that those who purchased 2007 models in calendar year 2006 have until December 31 to request their v5 update. After that the upgrade isn't free.
I did not have to wait in a long hold queue and was off the phone within a couple of minutes. A relatively painless procedure. The number, for others who want to call, is 877-628-3472.
Thanks again to all for posting the link to the site and letting us know about the looming deadline for us 2007 Vette owners who bought in 2006!
Burning Brakes
Joined: Nov 2005
Posts: 757
Likes: 6
From: Atlanta Metro area GA
I'm glad you posted that deadline, since it got me off my butt and motivated me to call the GM NAV Disc Center right away. I had tried on-line a couple times, but the site did not recognize my VIN. The woman on the line added my VIN to the system and I tried again (while she was still on the phone) to order online. My first try resulted in a shopping cart with a $199 price. She explained that I needed to click on the Subscription link. There it prompted me for the VIN number again, plus a control number. Since I never received a postcard, I did not have a control number, so she processed my order for me over the phone.
I did not have to wait in a long hold queue and was off the phone within a couple of minutes. A relatively painless procedure. The number, for others who want to call, is 877-628-3472.
Thanks again to all for posting the link to the site and letting us know about the looming deadline for us 2007 Vette owners who bought in 2006!
I did not have to wait in a long hold queue and was off the phone within a couple of minutes. A relatively painless procedure. The number, for others who want to call, is 877-628-3472.
Thanks again to all for posting the link to the site and letting us know about the looming deadline for us 2007 Vette owners who bought in 2006!
At least I am now backordered and should have a disc by summer...
Instructor
Joined: Mar 2008
Posts: 164
Likes: 0
From: Houston, TX
If not for this thread, it's likely that I would have missed the deadline for the free update on my 2007 coupe.
The GM Nav Disc web site did not recognize my VIN either. And I, too, ordered over the phone.
Also:
ME: "I understand that the 2009 disc is on back order. However, when does GM imagine shipping this? In a month? In six months?"
GM NAV DISC REP: "The navigation disc provider is now conducting quality assurance tests on these discs, and as soon as this process is completed, discs will be shipped."
ME: "Uh, okay.
= = =
ME: "When I purchased my 2007 coupe in late 2006, I was told that I qualify for two free updates of the nav disc. Today is my first update. Do I still qualify for the second update in future?"
GM NAV DISC REP: "Yes. You will get the newest disc now and in 2009 you can call to get a second update, free."
ME: "So I can call in 12 to 24 months and order yet another disc and this will also be free, as I was promised?"
GM NAV DISC REP: "Yes."
I hope that all of this happens while GM is still around.
Melting Slicks
Joined: Aug 2006
Posts: 2,409
Likes: 129
From: Fairview Heights IL
Status as of 12/9/08
After waiting almost two days for BUDCO.COM to respond to my e-mail comment (see my msg above), I called the 877-NAV-DISC number. I didn't have to wait long to speak with a service rep. She took my VIN number and told me the latest update was back-ordered. "It may take 2-3 weeks before it ships. Is your address correct?" Yes, yes yes...
After that was safe in hand, I asked her about the wording on the Subscription page. She repeated what I knew the agreement to be regarding two free updates for my 2007 model. I told her I understood that very well, but that's not what the text says on the web page. I asked if they were BUDCO.COM -- an outsourced third party -- or GM. "Yes, we're a third party, but we're GM." Yes, repeat No. I told her about my earlier comment, and that I was annoyed about BUDCO.COM's lackluster response. "I'll make a note of that in your record." Yeah, do that.
So the latest word is a two to three weeks delay. Believe it. Why not?
After that was safe in hand, I asked her about the wording on the Subscription page. She repeated what I knew the agreement to be regarding two free updates for my 2007 model. I told her I understood that very well, but that's not what the text says on the web page. I asked if they were BUDCO.COM -- an outsourced third party -- or GM. "Yes, we're a third party, but we're GM." Yes, repeat No. I told her about my earlier comment, and that I was annoyed about BUDCO.COM's lackluster response. "I'll make a note of that in your record." Yeah, do that.
So the latest word is a two to three weeks delay. Believe it. Why not?
Burning Brakes
Joined: Oct 2006
Posts: 752
Likes: 0
From: Lebanon CT.
I read this post and checked the web site. It said that I received my disc. So I send them a e-mail ststing that I had not as yet got the new disc and whats up with that. I get home tonight and guess what is waiting for me! Vs 5 
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Intermediate
Joined: Jan 2006
Posts: 29
Likes: 0
From: orange CT
Seriously, WALMART? I can't be sure if you're joking, not one to be naiive but do they sell upgraded NAV DiSKS somewhere? for GM Corvettes? (besides budco&877-nav-disk etc)
People are going to start stealing them at shows.
People are going to start stealing them at shows.
Intermediate
Joined: Apr 2007
Posts: 38
Likes: 0
I think I'll get a new aftermarket unit. If I purchase the 199.00 back ordered discs, with my luck it would ship about the same time as the PAL interface...which appears be delayed forever! Anyone want a nav unit out of an 08?
By the time the disc gets out it will be OUTDATED. No wonder GM is about to go under.
Burning Brakes
Joined: Mar 2005
Posts: 814
Likes: 163
From: Powder Springs Ga (from Philly)
Thanks for posting the deadline. I called today and had no trouble. Web site showed $199. Operator said I qualified for the free upgrade. Of course - as stated very frequently above - the disk is backordered.
Just glad to have made the line....
thanks!
jer
Just glad to have made the line....
thanks!
jer
Race Director
Joined: Mar 2007
Posts: 11,082
Likes: 29
From: Murfreesboro TN
I just got off the phone with the GM disc center (877-NAV-DISC) and I was told for the 2007 models, the cut off date is 31 Dec 2009 and for the 2006 models the cut off date is this month. The rep said since I have an '07 model I can wait until next year and order the 2010 year version by 31 Dec 2009.
Most of you may have known this already, but after reading some of these posts, I guess I misunderstood and thought the entire free disc program was ending this month.
Most of you may have known this already, but after reading some of these posts, I guess I misunderstood and thought the entire free disc program was ending this month.
Last edited by RadarP3C; Dec 23, 2008 at 12:33 PM.
Melting Slicks
Joined: Feb 2007
Posts: 2,234
Likes: 92
From: Florida
2026 Restomod of the Year Finalist
2025 Restomod of the Year Finalist
Received my postcard a couple months ago for my last free update. Went to the website the same day and ordered the update using the code the postcard provided. About 2 weeks ago I returned to the website to check the status. Entered my VIN and the system tells me I have the most recent version?? I figured that meant that my disc was probably in the mail, but still no disc... Sent a email asking for more information and still no response....
I'm seriously considering going aftermarket in my next Vette. The $200 cost of upgrades is too high. You can buy a whole brand new after market nav system for the cost of one GM update.
I'm seriously considering going aftermarket in my next Vette. The $200 cost of upgrades is too high. You can buy a whole brand new after market nav system for the cost of one GM update.