Agree with that, they have been great so far..
Corvette shops in Az.
Burning Brakes
Joined: May 2002
Posts: 889
Likes: 1
From: Arizona
Pro
Joined: Sep 2005
Posts: 695
Likes: 19
thx007, what did you have done, just an exhuast?
Haven't met you yet. I've got one of the other LMB C6's in Chandler.
We do a Chandler Vette/GTO gathering in the Lowe's parking lot on Arizona and Ocotillo on Fridays every now and then. Or we meet up for Friday night drag racing at Firebird. There's always Pavs on Saturday, but I rarely make that.
The more cars we get out there, the more we learn.
Haven't met you yet. I've got one of the other LMB C6's in Chandler.
We do a Chandler Vette/GTO gathering in the Lowe's parking lot on Arizona and Ocotillo on Fridays every now and then. Or we meet up for Friday night drag racing at Firebird. There's always Pavs on Saturday, but I rarely make that.
The more cars we get out there, the more we learn.
Former Vendor
Joined: Jul 2006
Posts: 701
Likes: 0
From: Tempe AZ
Thats' why I have been factual. 
The damage has been done by Dave (the owner).
Granted this is a dead dog now(Is that P.C. after Vick and DMX?) as I no longer own that car, but still have a bad experience.
So If i purchase a "new" C-5 differential from XMS and XMS installs said unit and during the breakin period ~500 miles the left axel seal starts to leak..............What is the warranty???
The damage has been done by Dave (the owner).
Granted this is a dead dog now(Is that P.C. after Vick and DMX?) as I no longer own that car, but still have a bad experience.
So If i purchase a "new" C-5 differential from XMS and XMS installs said unit and during the breakin period ~500 miles the left axel seal starts to leak..............What is the warranty???
Burning Brakes
Joined: May 2002
Posts: 889
Likes: 1
From: Arizona
Depends if its a GM part with GM warranty then we would go to bat for you with them to get it fixed. If some how we damaged the part we would take care of it. Now if you bring the Diff from a different vendor and there is a Seal thats bad or a O-ring missing and it leaks there isn't much we can do there. If the person it was bought from wont help the customer out then we would do as much as we can.
Jason, I will go over this again...If you read my previous posts, I was quite Clear, Factual and concise as to the situation, and you did not answer the question as asked.
New differential from XMS and install by XMS, leak within~ 500 miles, breakin period.
If I bought a BRAND NEW(not rebuilt, FACTORY NEW) differential from XMS, and XMS installed the unit and it started to leak within ~500 miles what is warranty???
To be even clearer...XMS ordered the factory NEW differential, when it came in they installed the unit in the vehicle, Then during the breakin period ~500 miles the left axel seal started leaking.
What is the warranty??????????????
Former Vendor
Joined: Jul 2006
Posts: 701
Likes: 0
From: Tempe AZ
Its not double talk I was just stating situations. If we ordered the part for you we would call the distributer and explain the situation and see what they would do if they didn't offer to fix it then we would more than likely cover our labor and just charge you cost for the part thats failed to fix it. I cant control the manufacturer but I do my best to help out.
Drifting
Joined: Sep 2005
Posts: 1,371
Likes: 2
From: Gilbert AZ
Honestly why is it their fault if a part breaks. I wouldn't expect them to cover their labor costs in the case. Unless they are specifically offering to honor the manufactures warranty themselves.
They are charging you for a part plus labor. If you bought the part from someplace else and paid them to install it, would you expect them to warranty it?
Buying the part from them really shouldn't change things, since they are just reselling parts from someone else.
They are charging you for a part plus labor. If you bought the part from someplace else and paid them to install it, would you expect them to warranty it?
Buying the part from them really shouldn't change things, since they are just reselling parts from someone else.
Burning Brakes
Joined: May 2002
Posts: 889
Likes: 1
From: Arizona
Honestly why is it their fault if a part breaks. I wouldn't expect them to cover their labor costs in the case. Unless they are specifically offering to honor the manufactures warranty themselves.
They are charging you for a part plus labor. If you bought the part from someplace else and paid them to install it, would you expect them to warranty it?
Buying the part from them really shouldn't change things, since they are just reselling parts from someone else.
They are charging you for a part plus labor. If you bought the part from someplace else and paid them to install it, would you expect them to warranty it?
Buying the part from them really shouldn't change things, since they are just reselling parts from someone else.
In the way you are responding makes me thinks I smell a RAT.
or someone that works there.
That is why I bought the part NEW from them and paid them to install said part so that there would be no issues.
Who is to say they did not set the seal correctly.
From your response, I have tons of stuff to sell you with a warranty of when the check clears the warranty expires.
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Burning Brakes
Joined: May 2002
Posts: 889
Likes: 1
From: Arizona
Its not double talk I was just stating situations. If we ordered the part for you we would call the distributer and explain the situation and see what they would do if they didn't offer to fix it then we would more than likely cover our labor and just charge you cost for the part thats failed to fix it. I cant control the manufacturer but I do my best to help out.
So to recap:
I paid for the Factory Brand New Differential, from XMS
I paid for the install of the Factory Brand New Differential, to XMS.
And then when the left axel gasket started leaking within the breakin in period.
I had to pay to have the left axel gasket replaced, at XMS.
What is your warranty?
Again, Sir I just state: caveat emptor
Last edited by JaminJ; Aug 30, 2007 at 09:22 PM.
Drifting
Joined: Sep 2005
Posts: 1,371
Likes: 2
From: Gilbert AZ
First off who is this?
In the way you are responding makes me thinks I smell a RAT.
or someone that works there.
That is why I bought the part NEW from them and paid them to install said part so that there would be no issues.
Who is to say they did not set the seal correctly.
From your response, I have tons of stuff to sell you with a warranty of when the check clears the warranty expires.
In the way you are responding makes me thinks I smell a RAT.
or someone that works there.
That is why I bought the part NEW from them and paid them to install said part so that there would be no issues.
Who is to say they did not set the seal correctly.
From your response, I have tons of stuff to sell you with a warranty of when the check clears the warranty expires.
As for my viewpoint, I am a businessman. Its their choice rather they warranty their parts and labor. If you got told there was a warranty and they didn't fix it then you are clearly in the right. HOwever if they never guaranteed your part, then its their option if they want to fix it for free or not.
Drifting
Joined: Sep 2005
Posts: 1,371
Likes: 2
From: Gilbert AZ
If you ask me, possibly the person that should pay the labor is the company that made the part. Let me give you an example.
If you take your car into the dealer, and they install a part on it. It breaks down the road, so the dealer has to repair it. Do you think they are covering those repair costs?
The company that made the part (usually GM) is covering the costs. You just aren't paying them yourself. The dealer gets re-embursed.
If its the dealers fault, or the installers fault it broke, things are different.
Now I am sure there are many companies, from the sounds of it even them. Who will repair it for free in most cases. But thats just going the extra mile to make their customers happy, I would not expect it.
If you take your car into the dealer, and they install a part on it. It breaks down the road, so the dealer has to repair it. Do you think they are covering those repair costs?
The company that made the part (usually GM) is covering the costs. You just aren't paying them yourself. The dealer gets re-embursed.
If its the dealers fault, or the installers fault it broke, things are different.
Now I am sure there are many companies, from the sounds of it even them. Who will repair it for free in most cases. But thats just going the extra mile to make their customers happy, I would not expect it.
Burning Brakes
Joined: May 2002
Posts: 889
Likes: 1
From: Arizona
If you ask me, possibly the person that should pay the labor is the company that made the part. Let me give you an example.
If you take your car into the dealer, and they install a part on it. It breaks down the road, so the dealer has to repair it. Do you think they are covering those repair costs?
The company that made the part (usually GM) is covering the costs. You just aren't paying them yourself. The dealer gets re-embursed.
If its the dealers fault, or the installers fault it broke, things are different.
Now I am sure there are many companies, from the sounds of it even them. Who will repair it for free in most cases. But thats just going the extra mile to make their customers happy, I would not expect it.
If you take your car into the dealer, and they install a part on it. It breaks down the road, so the dealer has to repair it. Do you think they are covering those repair costs?
The company that made the part (usually GM) is covering the costs. You just aren't paying them yourself. The dealer gets re-embursed.
If its the dealers fault, or the installers fault it broke, things are different.
Now I am sure there are many companies, from the sounds of it even them. Who will repair it for free in most cases. But thats just going the extra mile to make their customers happy, I would not expect it.
Who is to say they did not set the seal correctly.
Burning Brakes
Joined: May 2002
Posts: 889
Likes: 1
From: Arizona
I certainly do not work for them, I have them doing alot of work on my car right now. To be honest I havent' even known about their shop very long, however they have been a pleasure to deal with so far.
As for my viewpoint, I am a businessman. Its their choice rather they warranty their parts and labor. If you got told there was a warranty and they didn't fix it then you are clearly in the right. HOwever if they never guaranteed your part, then its their option if they want to fix it for free or not.
As for my viewpoint, I am a businessman. Its their choice rather they warranty their parts and labor. If you got told there was a warranty and they didn't fix it then you are clearly in the right. HOwever if they never guaranteed your part, then its their option if they want to fix it for free or not.
When I purchased the New Factory differential from XMS they factored in a profit, that's expected.
When they installed the New factory differential that I purchased from them, they made a profit in the shop time, thats expected.
When the left axel starts leaking w/in 500 miles, who is to say they installed it properly and or crimped the gasket etc.
When they repaired/ replaced the left axel gasket there was never a problem again.
That's why I say Sir, caveat emptor!
Drifting
Joined: Sep 2005
Posts: 1,371
Likes: 2
From: Gilbert AZ
I would hope in your business that you treat your clients properly.
When I purchased the New Factory differential from XMS they factored in a profit, that's expected.
When they installed the New factory differential that I purchased from them, they made a profit in the shop time, thats expected.
When the left axel starts leaking w/in 500 miles, who is to say they installed it properly and or crimped the gasket etc.
When they repaired/ replaced the left axel gasket there was never a problem again.
That's why I say Sir, caveat emptor!
When I purchased the New Factory differential from XMS they factored in a profit, that's expected.
When they installed the New factory differential that I purchased from them, they made a profit in the shop time, thats expected.
When the left axel starts leaking w/in 500 miles, who is to say they installed it properly and or crimped the gasket etc.
When they repaired/ replaced the left axel gasket there was never a problem again.
That's why I say Sir, caveat emptor!
Besides call darrel or jason up, and see if you can get them to rectify it now. I would be shocked if he didnt. See if you can get the same time back on something else, some free dyno time or something..
Le Mans Master
Joined: Feb 2006
Posts: 5,762
Likes: 4
From: Chandler Arizona
Jason, that is double talk.
Jason, I will go over this again...If you read my previous posts, I was quite Clear, Factual and concise as to the situation, and you did not answer the question as asked.
New differential from XMS and install by XMS, leak within~ 500 miles, breakin period.
If I bought a BRAND NEW(not rebuilt, FACTORY NEW) differential from XMS, and XMS installed the unit and it started to leak within ~500 miles what is warranty???
To be even clearer...XMS ordered the factory NEW differential, when it came in they installed the unit in the vehicle, Then during the breakin period ~500 miles the left axel seal started leaking.
What is the warranty??????????????
Jason, I will go over this again...If you read my previous posts, I was quite Clear, Factual and concise as to the situation, and you did not answer the question as asked.
New differential from XMS and install by XMS, leak within~ 500 miles, breakin period.
If I bought a BRAND NEW(not rebuilt, FACTORY NEW) differential from XMS, and XMS installed the unit and it started to leak within ~500 miles what is warranty???
To be even clearer...XMS ordered the factory NEW differential, when it came in they installed the unit in the vehicle, Then during the breakin period ~500 miles the left axel seal started leaking.
What is the warranty??????????????
you are not going anywhere, i hear you do all your own work any ways. the only way to go if you want things done right in my book.
