What would you do?
Race Director
Joined: Mar 2008
Posts: 12,413
Likes: 502
From: Rio Rancho NM
Race Director
Joined: Oct 2005
Posts: 10,092
Likes: 1
From: I speak the truth. Harsh but accurate. The Woodlands Texas
St. Jude Donor '09-'10
If the dealer pulled a fast one on him then yes, he might have a case. It sounds to me like the OP did not verify what he was buying and did not inspect the car while comparing the requested build to the delivered car.
He had numerous chances to re negotiate the price up to the point he signed the contract. Some states even give you 3 days AFTER you sign the docs.
But to come back months later and almost a thousand miles later is just not going to cut it.
He had numerous chances to re negotiate the price up to the point he signed the contract. Some states even give you 3 days AFTER you sign the docs.
But to come back months later and almost a thousand miles later is just not going to cut it.
Safety Car
Joined: May 2014
Posts: 4,799
Likes: 37
From: Upper East Side, NY
OP, did you sign anything which outlines all of the vehicle's option.
You're right, that's impossible to dispute. However, if in fact the OP has emails agreeing to a price with the MSRC being included and the dealer agreeing to it, it's a formal contract in the eyes of the law. OP fully executed his part of the contract by purchasing the vehicle, the dealer may not have.
Last edited by Mfserge; Jul 1, 2014 at 05:39 PM.
Racer
Joined: Jun 2014
Posts: 327
Likes: 58
From: DFW
2020 C8 of the Year Finalist - Modified
I currently work in the car business and have for over 27 years. As one post said, you took delivery of the car with the options and paid for it. On the other hand, if its a reputable dealer, they will take care of you. But the bottom line is its their choice. If you can show where you had the part on the order sheet and then it didn't show up on the car but you still paid that amount I would like to believe they would see the mistake and make it right. As far as the law, its not on your side. I wouldn't threaten the dealer at first but talk to the GM/Owner and no one else. Being in the business, I am sure the salesman went to the Sales Manager and told him and the Sales Manager said he won't do anything. Thats the only way you will resolve. If after that, you can do the normal bad reviews online, google etc. Tell the GM you only want whats fair. Like you paid sticker for a car because that is what was fare on a Corvette.
Sorry if I rambled.
Sorry if I rambled.
Team Owner
Joined: Aug 2005
Posts: 34,988
Likes: 515
From: Riverside County Southern California
Co-winner 2020 C4 of the Year - Modified
2018 Corvette of Year Finalist
2017 C4 of Year
2016 C7 of Year Finalist
St. Jude Donor '09 thru '20
I can't believe the replies in this thread. Name ANYTHING else you can buy, and then months later decide that you overpaid for it and then try to get your money back.
The dealer owes him NOTHING! He should have looked at the sticker when he was buying the car!
I have purchased around 20 new cars and each and every time they sat down and went over the numbers with me BEFORE I wrote the check.
This to me seems like the "Hand out" mentality. It is a lesson learned to the OP and nothing more.
The only way this has any merit is if the window sticker says it has MRC and the car left the factory without it. Other than that, he is stuck and the dealer owes him NOTHING and should do NOTHING.
I honestly can't believe the crap that some of the people on this forum write.
The dealer owes him NOTHING! He should have looked at the sticker when he was buying the car!
I have purchased around 20 new cars and each and every time they sat down and went over the numbers with me BEFORE I wrote the check.
This to me seems like the "Hand out" mentality. It is a lesson learned to the OP and nothing more.
The only way this has any merit is if the window sticker says it has MRC and the car left the factory without it. Other than that, he is stuck and the dealer owes him NOTHING and should do NOTHING.
I honestly can't believe the crap that some of the people on this forum write.
By driving away in the car he agreed the way it built, sold, and delivered. What needed to be done was to verify the requisition, and if it didn't match the ordered then deny delivery or work out a discount that day not months later.
Team Owner
Joined: Mar 2012
Posts: 49,350
Likes: 3,922
From: Best Island in the U.S.
St. Jude Donor '12 thru '17
Wow, you're a real barrel of laughs with anyone who doesn't think like you, huh?
Team Owner
Joined: Jun 2005
Posts: 46,295
Likes: 2,596
From: Northern, VA
St. Jude Donor '15
"In honor of jpee"
Question for the OP: where is the dealer relative to where you live---is it far away, or nearby? I ask because it seems to me that phone calls and emails are relatively ineffective, as proven by the responses. So, if the dealer is within a day's drive, it's really worth a visit, in person, and probably NOT on the busiest day of the dealer's week: Saturday.
I frankly didn't read your first post closely enough to find out if
a. you actually PAID for MRC, but the car came in without it, or
b. you ordered MRC, the car came in without it, and you paid X dollars less and had one option less than you originally "ordered."
The window sticker will tell if it was on the car, or supposed to be----there are rare cases where something is listed but not actually on the car (VERY rare).
Let's hear from you.
I frankly didn't read your first post closely enough to find out if
a. you actually PAID for MRC, but the car came in without it, or
b. you ordered MRC, the car came in without it, and you paid X dollars less and had one option less than you originally "ordered."
The window sticker will tell if it was on the car, or supposed to be----there are rare cases where something is listed but not actually on the car (VERY rare).
Let's hear from you.
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Melting Slicks
Joined: Jul 2004
Posts: 2,216
Likes: 285
From: Ten Mile TN
Back in February I order my C7. My agreed upon price included Magnetic Select Ride Control (MSRC). I took delivery of the car on March 31. As you can imagine, for a first time Corvette owner there are numerous systems to learn about, attempting to understand how they electronically interface with the cars handling and performance. Perhaps one not so obvious (at least to me) was MSRC. I drove the car over a few nice weekends and slowly became more familiar with some of the operating systems. By the time the car reached 825 miles it was the nearing the end of May.
On May 28, I was looking over the supplied factory built sheet for the Corvette and noticed a block that annotated Suspension FE3. I soon came to realize, I incorrectly thought each time I was changing the mode select switch on the center console my ride was being adjusted. Suffice to say the steering/exhaust/throttle response along with a host of other things was being electronically modified, but not my suspension.
I thought to myself how the heck did I miss it? I looked back at the GM Order WORKBENCH paperwork and sure enough it listed FE3 vice FE4 for suspension. I’ll admit, I did not pick up on it, perhaps confusing FE3 with FE4, who knows. What I do know, I was charged for the option and the car lacks it.
I suppose some would say eat it. You had your chance to verify your car was, as ordered, when it arrived. I would contend MSRC is not as simple as other options to verify it’s truly on the car. I'll admit a role in this error, what bothers me the most is the lack of communication on the issue of overpayment for the car when I bring it up with my sales person.
Ultimately I paid over MSRP for a car that was to be sold at below MSRP. I would have thought when the dealerships planed on profit margin increased by $1795 they would have realized something was askew. I understand dealerships are in the business to make all the money they can, but when an oversight is pointed out it should be addressed in a well-timed manner.
I e-mailed my sales person on 5/28/14 explaining the situation and supplied all of our prior correspondences regarding options and agreed upon prices. I received a reply back in 13 minutes saying “I’ll have to look into this for you”.
One week goes by and I e-mailed for a status. No reply received back.
Two weeks go by and I emailed again for a status. No reply received back.
Three weeks go by and I emailed again for a status. I received a reply back 6 minutes stating, “Still looking into it….this is quite a request after the fact, trying to find documentation of such…I’ll be in touch”.
Four weeks go by and I e-mailed stating it should not take four weeks to figure out a vehicle that was agreed upon to be sold at below MSRP was in fact sold at above MSRP. I further stated unfortunately if we cannot come to a resolution on the matter, I will pursue other avenues. No reply received back.
Tomorrow will be 5 weeks with no resolve of any nature. What would you do next?
On May 28, I was looking over the supplied factory built sheet for the Corvette and noticed a block that annotated Suspension FE3. I soon came to realize, I incorrectly thought each time I was changing the mode select switch on the center console my ride was being adjusted. Suffice to say the steering/exhaust/throttle response along with a host of other things was being electronically modified, but not my suspension.
I thought to myself how the heck did I miss it? I looked back at the GM Order WORKBENCH paperwork and sure enough it listed FE3 vice FE4 for suspension. I’ll admit, I did not pick up on it, perhaps confusing FE3 with FE4, who knows. What I do know, I was charged for the option and the car lacks it.
I suppose some would say eat it. You had your chance to verify your car was, as ordered, when it arrived. I would contend MSRC is not as simple as other options to verify it’s truly on the car. I'll admit a role in this error, what bothers me the most is the lack of communication on the issue of overpayment for the car when I bring it up with my sales person.
Ultimately I paid over MSRP for a car that was to be sold at below MSRP. I would have thought when the dealerships planed on profit margin increased by $1795 they would have realized something was askew. I understand dealerships are in the business to make all the money they can, but when an oversight is pointed out it should be addressed in a well-timed manner.
I e-mailed my sales person on 5/28/14 explaining the situation and supplied all of our prior correspondences regarding options and agreed upon prices. I received a reply back in 13 minutes saying “I’ll have to look into this for you”.
One week goes by and I e-mailed for a status. No reply received back.
Two weeks go by and I emailed again for a status. No reply received back.
Three weeks go by and I emailed again for a status. I received a reply back 6 minutes stating, “Still looking into it….this is quite a request after the fact, trying to find documentation of such…I’ll be in touch”.
Four weeks go by and I e-mailed stating it should not take four weeks to figure out a vehicle that was agreed upon to be sold at below MSRP was in fact sold at above MSRP. I further stated unfortunately if we cannot come to a resolution on the matter, I will pursue other avenues. No reply received back.
Tomorrow will be 5 weeks with no resolve of any nature. What would you do next?
I am not sure where or what the dealer should do. You accepted the build sheet, with the car being ordered with FE3 on the work bench. The Error should have been caught by you then, before submitted to GM.
Next window sticker will list all options and MSRP. You should have looked at that before agreeing on price, and car. I am betting MSRC - FE4 was not on the window sticker. So it was not in the MSRP either.
Then you wait two months to look at build sheet?
I feel for you, and understand your being upset or unhappy. However you should have verified all option codes before the sales guy submitted the order.
I know, when ordering mine, I have every code for every thing I wanted. I checked the work bench order with it, then my wife checked it, then I checked it again before I let my sales guy submit it.
I when taking delivery of the car went line by line on the window sticker against my order, and the build sheets.
Racer
Joined: Apr 2014
Posts: 270
Likes: 21
Signed purchase order by both parties should have all extras, options agreed to with the amount the car will cost, I ordered a car from out of state dealer and had it shipped, You pay before you even see the car.....If purchase order shows the option, you should receive
it, thats your proof,
it, thats your proof,
Drifting
Joined: Dec 2013
Posts: 1,787
Likes: 646
From: Retired to Mississsippi.
Back in February I order my C7. My agreed upon price included Magnetic Select Ride Control (MSRC). I took delivery of the car on March 31. As you can imagine, for a first time Corvette owner there are numerous systems to learn about, attempting to understand how they electronically interface with the cars handling and performance. Perhaps one not so obvious (at least to me) was MSRC. I drove the car over a few nice weekends and slowly became more familiar with some of the operating systems. By the time the car reached 825 miles it was the nearing the end of May.
On May 28, I was looking over the supplied factory built sheet for the Corvette and noticed a block that annotated Suspension FE3. I soon came to realize, I incorrectly thought each time I was changing the mode select switch on the center console my ride was being adjusted. Suffice to say the steering/exhaust/throttle response along with a host of other things was being electronically modified, but not my suspension.
I thought to myself how the heck did I miss it? I looked back at the GM Order WORKBENCH paperwork and sure enough it listed FE3 vice FE4 for suspension. I’ll admit, I did not pick up on it, perhaps confusing FE3 with FE4, who knows. What I do know, I was charged for the option and the car lacks it.
I suppose some would say eat it. You had your chance to verify your car was, as ordered, when it arrived. I would contend MSRC is not as simple as other options to verify it’s truly on the car. I'll admit a role in this error, what bothers me the most is the lack of communication on the issue of overpayment for the car when I bring it up with my sales person.
Ultimately I paid over MSRP for a car that was to be sold at below MSRP. I would have thought when the dealerships planed on profit margin increased by $1795 they would have realized something was askew. I understand dealerships are in the business to make all the money they can, but when an oversight is pointed out it should be addressed in a well-timed manner.
I e-mailed my sales person on 5/28/14 explaining the situation and supplied all of our prior correspondences regarding options and agreed upon prices. I received a reply back in 13 minutes saying “I’ll have to look into this for you”.
One week goes by and I e-mailed for a status. No reply received back.
Two weeks go by and I emailed again for a status. No reply received back.
Three weeks go by and I emailed again for a status. I received a reply back 6 minutes stating, “Still looking into it….this is quite a request after the fact, trying to find documentation of such…I’ll be in touch”.
Four weeks go by and I e-mailed stating it should not take four weeks to figure out a vehicle that was agreed upon to be sold at below MSRP was in fact sold at above MSRP. I further stated unfortunately if we cannot come to a resolution on the matter, I will pursue other avenues. No reply received back.
Tomorrow will be 5 weeks with no resolve of any nature. What would you do next?
On May 28, I was looking over the supplied factory built sheet for the Corvette and noticed a block that annotated Suspension FE3. I soon came to realize, I incorrectly thought each time I was changing the mode select switch on the center console my ride was being adjusted. Suffice to say the steering/exhaust/throttle response along with a host of other things was being electronically modified, but not my suspension.
I thought to myself how the heck did I miss it? I looked back at the GM Order WORKBENCH paperwork and sure enough it listed FE3 vice FE4 for suspension. I’ll admit, I did not pick up on it, perhaps confusing FE3 with FE4, who knows. What I do know, I was charged for the option and the car lacks it.
I suppose some would say eat it. You had your chance to verify your car was, as ordered, when it arrived. I would contend MSRC is not as simple as other options to verify it’s truly on the car. I'll admit a role in this error, what bothers me the most is the lack of communication on the issue of overpayment for the car when I bring it up with my sales person.
Ultimately I paid over MSRP for a car that was to be sold at below MSRP. I would have thought when the dealerships planed on profit margin increased by $1795 they would have realized something was askew. I understand dealerships are in the business to make all the money they can, but when an oversight is pointed out it should be addressed in a well-timed manner.
I e-mailed my sales person on 5/28/14 explaining the situation and supplied all of our prior correspondences regarding options and agreed upon prices. I received a reply back in 13 minutes saying “I’ll have to look into this for you”.
One week goes by and I e-mailed for a status. No reply received back.
Two weeks go by and I emailed again for a status. No reply received back.
Three weeks go by and I emailed again for a status. I received a reply back 6 minutes stating, “Still looking into it….this is quite a request after the fact, trying to find documentation of such…I’ll be in touch”.
Four weeks go by and I e-mailed stating it should not take four weeks to figure out a vehicle that was agreed upon to be sold at below MSRP was in fact sold at above MSRP. I further stated unfortunately if we cannot come to a resolution on the matter, I will pursue other avenues. No reply received back.
Tomorrow will be 5 weeks with no resolve of any nature. What would you do next?
Drifting
Joined: Sep 2013
Posts: 1,505
Likes: 13
The OP mentions the workbench order, that means he was presented what was ordered and approved it. On that workbench order, which states FE3 there is an MSRP, is that what you paid? If it is then you did not pay for MRSC and nothing is owed.
Here's what I think happened, the OP ordered the car via a salesman and told them to include MRSC. The salesman either submitted an incorrect order sheet to the person who enters orders or that person incorrectly entered the order without checking the MRSC box. The workbench was printed and presented to the OP for acceptance, hopefully with the MSRP included, he accepted and the car was ordered. If this is what happened the error was at the very beginning but the price was correct based on the incorrect order. I don't believe the dealership owes him any money but obviously someone f'd up and should be held accountable.
The big question here that's been asked in a roundabout way is was the sales price on the contract the same as the MSRP on the workbench printout (and subsequently on the window sticker). Without that knowledge we are all just pontificating.
Honestly, it's not up to the customer to QC the workbench order, they ask for an option and assume all those 3 digit options on the sheet add up to what they wanted. What happened here is the result of either lazy or incompetent dealer staff. The OP probably doesn't have any legal standing but what the dealer does once alerted to the mistake will determine whether the OP or anyone else he talks to will do business with them in the future.
Here's what I think happened, the OP ordered the car via a salesman and told them to include MRSC. The salesman either submitted an incorrect order sheet to the person who enters orders or that person incorrectly entered the order without checking the MRSC box. The workbench was printed and presented to the OP for acceptance, hopefully with the MSRP included, he accepted and the car was ordered. If this is what happened the error was at the very beginning but the price was correct based on the incorrect order. I don't believe the dealership owes him any money but obviously someone f'd up and should be held accountable.
The big question here that's been asked in a roundabout way is was the sales price on the contract the same as the MSRP on the workbench printout (and subsequently on the window sticker). Without that knowledge we are all just pontificating.
Honestly, it's not up to the customer to QC the workbench order, they ask for an option and assume all those 3 digit options on the sheet add up to what they wanted. What happened here is the result of either lazy or incompetent dealer staff. The OP probably doesn't have any legal standing but what the dealer does once alerted to the mistake will determine whether the OP or anyone else he talks to will do business with them in the future.
Race Director
Joined: May 2007
Posts: 11,334
Likes: 136
From: Out of Site...Out of Mind. Corvette: anything else is just transportation.
St. Jude Donor '09 thru '20
Le Mans Master
Joined: Dec 2012
Posts: 6,442
Likes: 2,535
From: New Jersey
If the sales order has the item with the price, that should be proof enough. Could a "reasonable man" have overlooked this item during the delivery process and during the driving of the car -I think yes. I would fight this baby to the end if it were me as a matter of principle.
Le Mans Master
Joined: Dec 2006
Posts: 5,139
Likes: 482
From: H-Town Texas
All he really has to do is take it in to the service dept and have them check it. They can simply run the vin and it will list all of the options of the car. Then he simply has to find out if he did or did not get charged for the FE4. It will be listed on the sticker. But if he did not save this, there is a paper trail a mile long. I sense that the car was not ordered with the FE4 and was not priced for it.
Safety Car
Joined: Nov 2000
Posts: 4,036
Likes: 2,603
From: Northern VA, USA
Well, if the dealer incorrectly ordered the car, as in without the MRC, then he didn't pay for it either, as it would not be listed on the invoice or the window sticker, and thus not figured into the the MSRP. If the workbench has FE3 listed, then that's what he got, and that's what his "agreed upon" price included.
All he really has to do is take it in to the service dept and have them check it. They can simply run the vin and it will list all of the options of the car. Then he simply has to find out if he did or did not get charged for the FE4. It will be listed on the sticker. But if he did not save this, there is a paper trail a mile long. I sense that the car was not ordered with the FE4 and was not priced for it.
All he really has to do is take it in to the service dept and have them check it. They can simply run the vin and it will list all of the options of the car. Then he simply has to find out if he did or did not get charged for the FE4. It will be listed on the sticker. But if he did not save this, there is a paper trail a mile long. I sense that the car was not ordered with the FE4 and was not priced for it.
-Options and pricing are picked at the dealer with FE4 and pricing based on MSRP with FE4
-Car is ordered and built without FE4
-Sticker arrives without it, but OP doesn't check
-OP pays original agreed upon price, which was MSRP with FE4, but is now over MSRP (by the amount FE4 was) since FE4 is not on the car or sticker. OP doesn't check the sticker against the order.
If something else happened, then I'll change my opinion on who might be owed what, but I've been interpreting it like this.
Safety Car
Joined: May 2014
Posts: 4,799
Likes: 37
From: Upper East Side, NY
I agree to sell you a car for $64,000 with options: A, B, C, D, E, F, and G. We have email correspondences confirming the price and your selected options which are to be included in that price. I order your car, a month later you pick up the vehicle and complete the transaction. A few months later you realize that option D was left off of the build, yet you still paid for it, and supposedly we have emails confirming that it was to be included in your vehicle. You were still charged the same amount even though that option was omitted. Does the dealer have a duty to adjust the price accordingly or did they purposely deceive the customer by over charging him for an option that they failed to order (if in fact it was to be ordered)?
The OP has a valid claim if he can produce emails stating that it was to be included, even if he signed a purchase order at the point of delivery. Did the dealership point out that the MSRC was omitted at the point of delivery even though it was supposed to be included? They have an obligation to review the customer’s order to ensure it matches the built vehicle; they failed to do so resulting in deceiving the buyer by charging him for options that were not included. With the number of options and codes for the vehicle’s option one could easily overlook an option such as FE3 vs FE4, should the buyer have no right to recoup his overpayment? I believe that the OP should be refunded for the option and I would even consider suing the dealership for consequential damages because now the OP has a vehicle which he didn’t order, and his ride comfort may be impacted by omitting this option (assuming he has proof that it was to be included), his enjoyment of the vehicle may suffer.
The OP has a valid claim if he can produce emails stating that it was to be included, even if he signed a purchase order at the point of delivery. Did the dealership point out that the MSRC was omitted at the point of delivery even though it was supposed to be included? They have an obligation to review the customer’s order to ensure it matches the built vehicle; they failed to do so resulting in deceiving the buyer by charging him for options that were not included. With the number of options and codes for the vehicle’s option one could easily overlook an option such as FE3 vs FE4, should the buyer have no right to recoup his overpayment? I believe that the OP should be refunded for the option and I would even consider suing the dealership for consequential damages because now the OP has a vehicle which he didn’t order, and his ride comfort may be impacted by omitting this option (assuming he has proof that it was to be included), his enjoyment of the vehicle may suffer.