What would you do?
Race Director
Joined: Sep 2013
Posts: 11,825
Likes: 2,477
From: Ft Lauderdale
Tech Contributor
There is a diff in what is right from a good biz point of view and what's legal. If he signed at time of delivery the normal docs, he admitted it was what he wanted.. Clear and simple. He inspected car and signed the PDI sheet.
Now if emails show he was charged for something that is not there, the dealer in good conscience should make some good will effort. What that is, is diff in every dealer.
Every day that passed without him saying anything is tacit approval by the buyer....
Now if emails show he was charged for something that is not there, the dealer in good conscience should make some good will effort. What that is, is diff in every dealer.
Every day that passed without him saying anything is tacit approval by the buyer....
Pro
Joined: Nov 2013
Posts: 693
Likes: 158
From: Milwaukee WI
When I placed the order I was given the Workbench document and required to initial for agreement that it contained the expected options. The Workbench document I was given and copied after I initialed did not include the MSRP. It seems there are differing versions of the Workbench pages shared by different dealerships, but that document in my negotiation process was the most important document transitioning from sales contract to order document submitted for the vehicle build.
Instructor
Joined: Oct 2013
Posts: 210
Likes: 1
From: Royal Palm Beach FL
wow no need to insult someone. I would have been excited too and may have over looked it also. I'm pretty successful and consider by many very proficient in my profession, but I am the first to admit I've yet to make it trough a day without making some kind of mistake. It may be as small as a typo in a doc or a missed opportunity that could cost the company$$$, but still a mistake. The next day I try to be better than the last day, but I accept that I will never be perfect. 
Le Mans Master
Joined: Sep 2000
Posts: 5,027
Likes: 320
From: N. CA
I agree to sell you a car for $64,000 with options: A, B, C, D, E, F, and G. We have email correspondences confirming the price and your selected options which are to be included in that price. I order your car, a month later you pick up the vehicle and complete the transaction. A few months later you realize that option D was left off of the build, yet you still paid for it, and supposedly we have emails confirming that it was to be included in your vehicle. You were still charged the same amount even though that option was omitted. Does the dealer have a duty to adjust the price accordingly or did they purposely deceive the customer by over charging him for an option that they failed to order (if in fact it was to be ordered)?
The OP has a valid claim if he can produce emails stating that it was to be included, even if he signed a purchase order at the point of delivery. Did the dealership point out that the MSRC was omitted at the point of delivery even though it was supposed to be included? They have an obligation to review the customer’s order to ensure it matches the built vehicle; they failed to do so resulting in deceiving the buyer by charging him for options that were not included. With the number of options and codes for the vehicle’s option one could easily overlook an option such as FE3 vs FE4, should the buyer have no right to recoup his overpayment? I believe that the OP should be refunded for the option and I would even consider suing the dealership for consequential damages because now the OP has a vehicle which he didn’t order, and his ride comfort may be impacted by omitting this option (assuming he has proof that it was to be included), his enjoyment of the vehicle may suffer.
The OP has a valid claim if he can produce emails stating that it was to be included, even if he signed a purchase order at the point of delivery. Did the dealership point out that the MSRC was omitted at the point of delivery even though it was supposed to be included? They have an obligation to review the customer’s order to ensure it matches the built vehicle; they failed to do so resulting in deceiving the buyer by charging him for options that were not included. With the number of options and codes for the vehicle’s option one could easily overlook an option such as FE3 vs FE4, should the buyer have no right to recoup his overpayment? I believe that the OP should be refunded for the option and I would even consider suing the dealership for consequential damages because now the OP has a vehicle which he didn’t order, and his ride comfort may be impacted by omitting this option (assuming he has proof that it was to be included), his enjoyment of the vehicle may suffer.
Winner!
Pro
Joined: Nov 2013
Posts: 693
Likes: 158
From: Milwaukee WI
I might add that when I placed an order for a Z51, MSRC was the primary reason for Z51 and the most important option. Without MSRC, a Z51 is an entirely different car.
Subsequently I had to change to base model because of dealer constraints, but that is another topic.
I would be very upset if I took delivery of a Z51 and it came without MSRC when I initially expected it to be included. Now, the discovery of who is at fault must be searched in all of the signed documents. The price paid is not proof enough that MSRC should be there...proof lies in all of the signed and/or initialed documents which those offering opinions on this thread have not seen.
Subsequently I had to change to base model because of dealer constraints, but that is another topic.
I would be very upset if I took delivery of a Z51 and it came without MSRC when I initially expected it to be included. Now, the discovery of who is at fault must be searched in all of the signed documents. The price paid is not proof enough that MSRC should be there...proof lies in all of the signed and/or initialed documents which those offering opinions on this thread have not seen.
Melting Slicks
Joined: Jul 2002
Posts: 2,223
Likes: 556
From: Tallahassee fl
Chevy also has made the ordering process as complicated as possible. In order to get X you need Y, etc. Then on the build a car online they use plain language for options but on the build sheet they give you cryptic *** codes.
Not everyone is going to 'get' cryptic azz 3 digit codes that may or may not get used.
Not everyone is going to 'get' cryptic azz 3 digit codes that may or may not get used.
Thread Starter
Advanced
Joined: Jul 2011
Posts: 58
Likes: 0
From: Parker Pa
I agree to sell you a car for $64,000 with options: A, B, C, D, E, F, and G. We have email correspondences confirming the price and your selected options which are to be included in that price. I order your car, a month later you pick up the vehicle and complete the transaction. A few months later you realize that option D was left off of the build, yet you still paid for it, and supposedly we have emails confirming that it was to be included in your vehicle. You were still charged the same amount even though that option was omitted. Does the dealer have a duty to adjust the price accordingly or did they purposely deceive the customer by over charging him for an option that they failed to order (if in fact it was to be ordered)?
The OP has a valid claim if he can produce emails stating that it was to be included, even if he signed a purchase order at the point of delivery. Did the dealership point out that the MSRC was omitted at the point of delivery even though it was supposed to be included? They have an obligation to review the customer’s order to ensure it matches the built vehicle; they failed to do so resulting in deceiving the buyer by charging him for options that were not included. With the number of options and codes for the vehicle’s option one could easily overlook an option such as FE3 vs FE4, should the buyer have no right to recoup his overpayment? I believe that the OP should be refunded for the option and I would even consider suing the dealership for consequential damages because now the OP has a vehicle which he didn’t order, and his ride comfort may be impacted by omitting this option (assuming he has proof that it was to be included), his enjoyment of the vehicle may suffer.
The OP has a valid claim if he can produce emails stating that it was to be included, even if he signed a purchase order at the point of delivery. Did the dealership point out that the MSRC was omitted at the point of delivery even though it was supposed to be included? They have an obligation to review the customer’s order to ensure it matches the built vehicle; they failed to do so resulting in deceiving the buyer by charging him for options that were not included. With the number of options and codes for the vehicle’s option one could easily overlook an option such as FE3 vs FE4, should the buyer have no right to recoup his overpayment? I believe that the OP should be refunded for the option and I would even consider suing the dealership for consequential damages because now the OP has a vehicle which he didn’t order, and his ride comfort may be impacted by omitting this option (assuming he has proof that it was to be included), his enjoyment of the vehicle may suffer.
Thanks for the suggestions and comments. Those who decided to question my manhood and start polls as to my IQ, I can rise above that. The above summary correctly outlined what took place. I agree the General Manager is the way to go.
I purchased the vehicle out of state. After driving it home from the dealership, I drove it on another four occasions. As a point of clarity, it was 56 days (5-26-14) after owning the car I realized it did not have MSRC. That same day I placed it on the forum for sale. I messaged the sales person on 5-28-14 regarding the situation. The car has since been sold.
As I previously mentioned, I played a role in this omission. It will ultimately come down to a lesson learned or the dealership stepping up to correct what might be construed as an adjustment for best business practices.
Safety Car
Joined: May 2014
Posts: 4,799
Likes: 37
From: Upper East Side, NY
(being facetious of course.)
Last edited by Mfserge; Jul 2, 2014 at 01:29 PM.
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Race Director
Joined: Mar 2005
Posts: 16,684
Likes: 1,193
From: La Center WA
The whole issue seems quite simple to me. If:
That the Workbench info did not reflect the buyer's understanding of what he ordered tells only part of the story; what it does not reflect is whether or not the dealer provided the buyer with any other documentation that shows that FE4 was to be included at the agreed-upon price. If so then it seems obvious that the buyer should be reimbursed; if not, then he was charged for only what he received and he's owed nothing.
- The buyer has a document that says the agreed-upon purchase price included FE4 (along with all of the other options that were ordered)
- The agreed-upon price was paid at the time of delivery, and
- The delivered car did not include FE4
That the Workbench info did not reflect the buyer's understanding of what he ordered tells only part of the story; what it does not reflect is whether or not the dealer provided the buyer with any other documentation that shows that FE4 was to be included at the agreed-upon price. If so then it seems obvious that the buyer should be reimbursed; if not, then he was charged for only what he received and he's owed nothing.
Former Vendor
Joined: May 2014
Posts: 14,697
Likes: 203
From: Los Angeles CA
I would completely bypass the salesman ans emails, I would recommend you to go directly to the dealership and speak to the person in charge. If anyone would do anything about your situation it would be him.
Team Owner
Joined: Jan 2006
Posts: 29,085
Likes: 14
From: Cary IL and Parrish FL
St. Jude Donor '10-'11-'12-'13-'14-'15-'16-'17
Same thing happened to me. I ordered a 2014 C7 and low and behold a CAMARO showed up. I went back and tried to get my money back but the dealer INSISTED it is, in fact, a Corvette. Still fighting.
Team Owner
Joined: Jun 2005
Posts: 46,295
Likes: 2,596
From: Northern, VA
St. Jude Donor '15
"In honor of jpee"
So, you did order MSRC, did pay for it, but didn't get it on the car. In which case, yes, the dealer owes you money. I don't know what MSRC actually came out to as a payment, but I know it wasn't $50. That means, you are quite calm about the whole thing since it's probably multiples of that number AND it's a month later with no check in hand.
I hope you get another C7 and that this experience hasn't put you off about the car. I'll confess that in the moment of picking up a car, new or used, I'm not the most observant person either. That's why I really appreciate "sahowley's" post #43--let's just say, it speaks to me.
Probably to you as well.
I hope you get another C7 and that this experience hasn't put you off about the car. I'll confess that in the moment of picking up a car, new or used, I'm not the most observant person either. That's why I really appreciate "sahowley's" post #43--let's just say, it speaks to me.
Probably to you as well.
Le Mans Master
Joined: Dec 2006
Posts: 5,139
Likes: 482
From: H-Town Texas
I fully agree that if the OP paid for the MSRC, and it was not on the car, then he is owed that money, whether he still owns the car or not.
But what is confusing me, I guess, is that he stated that he workbench order did not have it. Now, if it's not on there, at what point did the dealership figure the final selling price of the car? Is it not from this document, after all the boxes have been checked, that come up with the price of the car? If it is, then I would guess, the MSRC option was not there and he didn't pay for it. But, maybe this is not how it happened, I don't know.
But what is confusing me, I guess, is that he stated that he workbench order did not have it. Now, if it's not on there, at what point did the dealership figure the final selling price of the car? Is it not from this document, after all the boxes have been checked, that come up with the price of the car? If it is, then I would guess, the MSRC option was not there and he didn't pay for it. But, maybe this is not how it happened, I don't know.
Drifting
Joined: Aug 2012
Posts: 1,511
Likes: 61
I would suggest the op deal with the general manager and dealership owner by phone initially and then by registered letter or email afterwards so there is a paper trail....And let the dealership know what he wants and confirm when will it be resolved....
I would also torpedo the salesman for his incompetence, laziness and lack of professionalism.
If the dealership refuses to refund the money, I would take legal action and torpedo the dealership on the internet.
No wonder dealerships have such a rotten reputation.
Racer
Joined: Aug 2011
Posts: 477
Likes: 58
From: Chicago (northern suburbs) Illinois
Regardless of anyone's position on the legality or fairness of the issue here, one thing is absolutely clear: Omega Man is out of line, and his comments are gratuitously offensive. No one deserves to be verbally abused -- yes, abused -- as he abused the OP with this comment. This isn't about free speech (no law forbids such incivility), it's about common decency and respect for one another in a civilized forum. Without that basic understanding, meaningful dialogue is impossible. Once he made comments like this, Omega Man's position on the merits of the suspension issue, whatever they may be, were transcended by his indecency to his fellow man.
Team Owner
Joined: Aug 2004
Posts: 24,129
Likes: 1,038
From: The Beautiful Pacific Northwest
St. Jude Donor '05-'06-'07-'08-'09, '14-'15-'16-'17-'18
What I can't figure out is why Omega Man made it is business to try and make the OP look like a complete idiot throughout this thread and and the poll thread he created to further tear down this individual.
The gentleman simply had a legitimate question and came here for advice but Mr. Omega-man made it his personal crusade to humiliate and embarrass this man.
Shameful. Even for CF.
The gentleman simply had a legitimate question and came here for advice but Mr. Omega-man made it his personal crusade to humiliate and embarrass this man.
Shameful. Even for CF.
Last edited by ExRedRacer; Jul 3, 2014 at 12:04 AM.
Drifting
Joined: Dec 2013
Posts: 1,787
Likes: 646
From: Retired to Mississsippi.
OK, what are we missing here? I asked the OP in another Post if he ordered a Z51, since there is nothing in his original posting that indicated he did. Haven't received a response.
Without ordering the Z51 Package, you cannot get the Mag Ride Option. Until that little question is answered, all this hand wringing accomplishes nothing.
If his C7 is NOT a Z51, how could he be charged for an Option that would be impossible to get on his Car, a BASE C7? How could the Dealer even add it to the Order without it being rejected by GM?
Could someone here please clear this up for me, preferably the OP?
If I'm mistaken in some way please let me know.
Without ordering the Z51 Package, you cannot get the Mag Ride Option. Until that little question is answered, all this hand wringing accomplishes nothing.
If his C7 is NOT a Z51, how could he be charged for an Option that would be impossible to get on his Car, a BASE C7? How could the Dealer even add it to the Order without it being rejected by GM?
Could someone here please clear this up for me, preferably the OP?
If I'm mistaken in some way please let me know.
Safety Car
Joined: May 2014
Posts: 4,799
Likes: 37
From: Upper East Side, NY
OK, what are we missing here? I asked the OP in another Post if he ordered a Z51, since there is nothing in his original posting that indicated he did. Haven't received a response.
Without ordering the Z51 Package, you cannot get the Mag Ride Option. Until that little question is answered, all this hand wringing accomplishes nothing.
If his C7 is NOT a Z51, how could he be charged for an Option that would be impossible to get on his Car, a BASE C7? How could the Dealer even add it to the Order without it being rejected by GM?
Could someone here please clear this up for me, preferably the OP?
If I'm mistaken in some way please let me know.
Without ordering the Z51 Package, you cannot get the Mag Ride Option. Until that little question is answered, all this hand wringing accomplishes nothing.
If his C7 is NOT a Z51, how could he be charged for an Option that would be impossible to get on his Car, a BASE C7? How could the Dealer even add it to the Order without it being rejected by GM?
Could someone here please clear this up for me, preferably the OP?
If I'm mistaken in some way please let me know.
Last edited by Mfserge; Jul 3, 2014 at 06:04 AM.
Team Owner
Joined: Jun 2005
Posts: 46,295
Likes: 2,596
From: Northern, VA
St. Jude Donor '15
"In honor of jpee"
mfserge: "Is that a forum dealer on the bottom right of the sticker?"
Yes, it is and that means this thread will be closing soon. Unfortunately. Looks like Z51 w. no MSRC on window sticker.
Yes, it is and that means this thread will be closing soon. Unfortunately. Looks like Z51 w. no MSRC on window sticker.
Safety Car
Joined: Jul 2001
Posts: 4,661
Likes: 67
From: Ocean Springs MS
I guess the question now is did the OP pay $68350 or $70145 before fees, tax, and tags? If $68350, he paid for what he received.
If he had the sticker, as shown above, it's mostly his fault he accepted a car without MRC. The price is another matter.
If he had the sticker, as shown above, it's mostly his fault he accepted a car without MRC. The price is another matter.