What would you do?
Team Owner
Joined: Jun 2005
Posts: 46,295
Likes: 2,596
From: Northern, VA
St. Jude Donor '15
"In honor of jpee"
What he paid may be complicated/clouded by a discounted purchase price, or "the fog" of financing talk at the closing with discussions of monthly payments, insurance, etc.
Safety Car
Joined: May 2014
Posts: 4,799
Likes: 37
From: Upper East Side, NY
Let's say they agreed upon $68,350 with emails showing that MSRC is included in that price. He receives the vehicle and paid $68,350 for it. Did he get what he ordered? He didn't get what he paid for because he paid $68,350 (assuming that is what he paid) and didn't receive all of his options. Do dealers 'sometimes' discount cars? Is it possible that dealers will sell a vehicle below MSRP? Yes to both. Therefore it is entirely possible that the dealer could have quoted the vehicle with MSRC, bringing the vehicles total to around $70k, but discounting it to $68,350? Could that be possible? Yes it could. Therefore the OP has a claim and unless the dealer can prove otherwise I think the OP should receive his refund.
Since it's a forum dealer id like to hear their side of the story. Are there emails proving the OPs claim? Did the OP ask to have it included? Did you agree to include MSRC in the price you quoted? If it was to be included, and agreed upon, did you ever make the OP aware that it wasn't on the actual vehicle? Lots of questions but I don't think they will be addressed publicly, hopefully this will have a happy ending.
Instructor
Joined: Jul 2011
Posts: 238
Likes: 7
I am very surprised that this forum dealer has let this issue become this large. The bad press he will receive 'right or wrong' will cost this dealer much more that the cost of the MSRC. I purchased a 2013 GS may of 13, sold it last month and took delivery NCM on 5/19 of a Laguna Blue Z51 Vert, also purchased the GMPP 100,000 warranty. I have 1200 miles on my car and receiver a letter from GM asking if I would like to purchase the extended warranty for my 13 corvette. The price was $900 dollars cheaper than I paid the dealer for the 14 warranty, took the letter to my dealer and they refunded me the $900. Thats what a good dealership does for its customers. Step up and do whats right forum dealer.
Thread Starter
Advanced
Joined: Jul 2011
Posts: 58
Likes: 0
From: Parker Pa
I am very surprised that this forum dealer has let this issue become this large. The bad press he will receive 'right or wrong' will cost this dealer much more that the cost of the MSRC. I purchased a 2013 GS may of 13, sold it last month and took delivery NCM on 5/19 of a Laguna Blue Z51 Vert, also purchased the GMPP 100,000 warranty. I have 1200 miles on my car and receiver a letter from GM asking if I would like to purchase the extended warranty for my 13 corvette. The price was $900 dollars cheaper than I paid the dealer for the 14 warranty, took the letter to my dealer and they refunded me the $900. Thats what a good dealership does for its customers. Step up and do whats right forum dealer.
Last edited by ajkelly; Jul 3, 2014 at 09:29 AM.
Safety Car
Joined: May 2014
Posts: 4,799
Likes: 37
From: Upper East Side, NY
I would hope not. I understand that sponsors pay a lot of money to this site so that we can all enjoy it for free, or very close to free, but when a sponsor may have a questionable act like this we should have the right to discuss it freely (without bashing) and hopefully see it through to a resolution. Closing or deletion of the thread would be extremely disappointing regardless of which dealer it is.
Le Mans Master
Joined: Feb 2002
Posts: 5,394
Likes: 281
From: cumming ga
First mistake was not looking at window sticker # 2 was forget electronic communication either call or go to dealership and talk to general manager. My kids want to play the text message game, when I grow weary of typing for 10 minutes when I can say it in 2 I call.
z51vett
Doug
z51vett
Doug
Drifting
Joined: Dec 2013
Posts: 1,787
Likes: 646
From: Retired to Mississsippi.
Thanks for the Info. I was just going by the original Post that had no mention of the Car being a Z51. Now back to the fireworks...
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Racer
Joined: Mar 2014
Posts: 336
Likes: 1
From: WA
OP, maybe you could trade in/sell this car and get a 2015 with the options you really want. Given the paucity of cars in stock, I think you'd get a decent price. Heck you could swing by Seattle and sell it to the insane local dealers here for some extra cash 
Team Owner
Joined: Jun 2005
Posts: 46,295
Likes: 2,596
From: Northern, VA
St. Jude Donor '15
"In honor of jpee"
I would hope not. I understand that sponsors pay a lot of money to this site so that we can all enjoy it for free, or very close to free, but when a sponsor may have a questionable act like this we should have the right to discuss it freely (without bashing) and hopefully see it through to a resolution. Closing or deletion of the thread would be extremely disappointing regardless of which dealer it is.
So far, this thread has mostly stayed on track w. information and ideas/suggestions. That helps keep it right where it is, for now.
Race Director
Joined: Sep 2013
Posts: 11,825
Likes: 2,477
From: Ft Lauderdale
Tech Contributor
If this is a Coughlin deal, the email trail should be pretty complete. Mine went this way:
1.Email to rick with my wishes for options/ build
2. His email back with total pricing that way out the door
3.Workbench PDF to me in 2 days showing all the options
4. Buyers order emailed to me with again, everything above
5.Me signing a document that outlined above
6. Final buyers order on delivery in Ohio that was exactly to the penny of step 2.
1.Email to rick with my wishes for options/ build
2. His email back with total pricing that way out the door
3.Workbench PDF to me in 2 days showing all the options
4. Buyers order emailed to me with again, everything above
5.Me signing a document that outlined above
6. Final buyers order on delivery in Ohio that was exactly to the penny of step 2.
Race Director
Joined: Mar 2005
Posts: 16,684
Likes: 1,193
From: La Center WA
As was stated in post #47, he no longer owns the car.
Melting Slicks
Joined: Jul 2004
Posts: 2,216
Likes: 285
From: Ten Mile TN
Originally Posted by ajkelly View Post
Back in February I order my C7. My agreed upon price included Magnetic Select Ride Control (MSRC). I took delivery of the car on March 31. As you can imagine, for a first time Corvette owner there are numerous systems to learn about, attempting to understand how they electronically interface with the cars handling and performance. Perhaps one not so obvious (at least to me) was MSRC. I drove the car over a few nice weekends and slowly became more familiar with some of the operating systems. By the time the car reached 825 miles it was the nearing the end of May.
On May 28, I was looking over the supplied factory built sheet for the Corvette and noticed a block that annotated Suspension FE3. I soon came to realize, I incorrectly thought each time I was changing the mode select switch on the center console my ride was being adjusted. Suffice to say the steering/exhaust/throttle response along with a host of other things was being electronically modified, but not my suspension.
I thought to myself how the heck did I miss it? I looked back at the GM Order WORKBENCH paperwork and sure enough it listed FE3 vice FE4 for suspension. I’ll admit, I did not pick up on it, perhaps confusing FE3 with FE4, who knows. What I do know, I was charged for the option and the car lacks it.
I suppose some would say eat it. You had your chance to verify your car was, as ordered, when it arrived. I would contend MSRC is not as simple as other options to verify it’s truly on the car. I'll admit a role in this error, what bothers me the most is the lack of communication on the issue of overpayment for the car when I bring it up with my sales person.
Ultimately I paid over MSRP for a car that was to be sold at below MSRP. I would have thought when the dealerships planed on profit margin increased by $1795 they would have realized something was askew. I understand dealerships are in the business to make all the money they can, but when an oversight is pointed out it should be addressed in a well-timed manner.
I e-mailed my sales person on 5/28/14 explaining the situation and supplied all of our prior correspondences regarding options and agreed upon prices. I received a reply back in 13 minutes saying “I’ll have to look into this for you”.
One week goes by and I e-mailed for a status. No reply received back.
Two weeks go by and I emailed again for a status. No reply received back.
Three weeks go by and I emailed again for a status. I received a reply back 6 minutes stating, “Still looking into it….this is quite a request after the fact, trying to find documentation of such…I’ll be in touch”.
Four weeks go by and I e-mailed stating it should not take four weeks to figure out a vehicle that was agreed upon to be sold at below MSRP was in fact sold at above MSRP. I further stated unfortunately if we cannot come to a resolution on the matter, I will pursue other avenues. No reply received back.
Tomorrow will be 5 weeks with no resolve of any nature. What would you do next?
Back in February I order my C7. My agreed upon price included Magnetic Select Ride Control (MSRC). I took delivery of the car on March 31. As you can imagine, for a first time Corvette owner there are numerous systems to learn about, attempting to understand how they electronically interface with the cars handling and performance. Perhaps one not so obvious (at least to me) was MSRC. I drove the car over a few nice weekends and slowly became more familiar with some of the operating systems. By the time the car reached 825 miles it was the nearing the end of May.
On May 28, I was looking over the supplied factory built sheet for the Corvette and noticed a block that annotated Suspension FE3. I soon came to realize, I incorrectly thought each time I was changing the mode select switch on the center console my ride was being adjusted. Suffice to say the steering/exhaust/throttle response along with a host of other things was being electronically modified, but not my suspension.
I thought to myself how the heck did I miss it? I looked back at the GM Order WORKBENCH paperwork and sure enough it listed FE3 vice FE4 for suspension. I’ll admit, I did not pick up on it, perhaps confusing FE3 with FE4, who knows. What I do know, I was charged for the option and the car lacks it.
I suppose some would say eat it. You had your chance to verify your car was, as ordered, when it arrived. I would contend MSRC is not as simple as other options to verify it’s truly on the car. I'll admit a role in this error, what bothers me the most is the lack of communication on the issue of overpayment for the car when I bring it up with my sales person.
Ultimately I paid over MSRP for a car that was to be sold at below MSRP. I would have thought when the dealerships planed on profit margin increased by $1795 they would have realized something was askew. I understand dealerships are in the business to make all the money they can, but when an oversight is pointed out it should be addressed in a well-timed manner.
I e-mailed my sales person on 5/28/14 explaining the situation and supplied all of our prior correspondences regarding options and agreed upon prices. I received a reply back in 13 minutes saying “I’ll have to look into this for you”.
One week goes by and I e-mailed for a status. No reply received back.
Two weeks go by and I emailed again for a status. No reply received back.
Three weeks go by and I emailed again for a status. I received a reply back 6 minutes stating, “Still looking into it….this is quite a request after the fact, trying to find documentation of such…I’ll be in touch”.
Four weeks go by and I e-mailed stating it should not take four weeks to figure out a vehicle that was agreed upon to be sold at below MSRP was in fact sold at above MSRP. I further stated unfortunately if we cannot come to a resolution on the matter, I will pursue other avenues. No reply received back.
Tomorrow will be 5 weeks with no resolve of any nature. What would you do next?
1 Work bench according to OP has FE3 not FE4
2 Window Sticker is no FE4
Seems to me that what was ordered on work Bench, is what came in. So unless he has in writing that FE4 was to be ordered he does not have much hope.
Hopefully, the Price he paid was the sticker MSRP or less.
Last edited by Dave80C3; Jul 3, 2014 at 08:18 PM.
Le Mans Master
Joined: Dec 2006
Posts: 5,139
Likes: 482
From: H-Town Texas
Looks to me that
1 Work bench according to OP has FE3 not FE4
2 Window Sticker is no FE4
Seems to me that what was ordered on work Bench, is what came in. So unless he has in writing that FE4 was to be ordered he does not have much hope.
Hopefully, the Price he paid was the sticker MSRP or less.
1 Work bench according to OP has FE3 not FE4
2 Window Sticker is no FE4
Seems to me that what was ordered on work Bench, is what came in. So unless he has in writing that FE4 was to be ordered he does not have much hope.
Hopefully, the Price he paid was the sticker MSRP or less.
Race Director
Joined: Jan 2005
Posts: 13,934
Likes: 4,257
From: NC
Exactly right. I don't think he knows whether he paid for it or not
Thread Starter
Advanced
Joined: Jul 2011
Posts: 58
Likes: 0
From: Parker Pa
Update:
The General Manager called me back in less than 24 hours after I e-mailed the documentation. He agrees with my stance and will make me whole. He said the claim was submitted last Thursday, should have the check in two weeks. I'll post back when the check arrives.
The General Manager called me back in less than 24 hours after I e-mailed the documentation. He agrees with my stance and will make me whole. He said the claim was submitted last Thursday, should have the check in two weeks. I'll post back when the check arrives.
Racer
Joined: Aug 2011
Posts: 477
Likes: 58
From: Chicago (northern suburbs) Illinois
Update:
The General Manager called me back in less than 24 hours after I e-mailed the documentation. He agrees with my stance and will make me whole. He said the claim was submitted last Thursday, should have the check in two weeks. I'll post back when the check arrives.
The General Manager called me back in less than 24 hours after I e-mailed the documentation. He agrees with my stance and will make me whole. He said the claim was submitted last Thursday, should have the check in two weeks. I'll post back when the check arrives.
Safety Car
Joined: May 2014
Posts: 4,799
Likes: 37
From: Upper East Side, NY
Update:
The General Manager called me back in less than 24 hours after I e-mailed the documentation. He agrees with my stance and will make me whole. He said the claim was submitted last Thursday, should have the check in two weeks. I'll post back when the check arrives.
The General Manager called me back in less than 24 hours after I e-mailed the documentation. He agrees with my stance and will make me whole. He said the claim was submitted last Thursday, should have the check in two weeks. I'll post back when the check arrives.