NavTool
Thread Starter
Racer
Joined: Oct 2015
Posts: 402
Likes: 112
From: Matthews NC
NavTool
Well its seems as though all of the NavTool threads have disappeared. What's going on???? I posted yesterday asking for the where I was in the ship date group and got no answer. Is this going to wind up being a scam or what?? I have made no modifications like some of you others but if this winds up being crap it just pisses me off. I'd like to hear what NavTool has to say or have they stopped answering emails. In my post I was 66 if I remember correctly. So where do I stand if in fact they are going to make delivery. Has anyone tried to call them!!!!
If I hear nothing I guess I will try and cancel and contact my credit card company by the end of next week for sure.
If I hear nothing I guess I will try and cancel and contact my credit card company by the end of next week for sure.
Popular Reply
Feb 17, 2016, 11:11 AM
Administrator
Joined: Aug 1999
Posts: 67,338
Likes: 1,942
From: Chattanooga, TN
CI 2-3-4-5-6-7-8-9-10-11-12
Wounded Warrior Escort '11
St. Jude Donor '03 thru '26
NCM Lifetime Member
NCM Sinkhole Donor
The issue between NavTool.com and its customers appears to have been poorly handled all the way around.
Customers have tried to get their concerns addressed in ways that are in conflict with site rules, rather than asking site moderators/administrators to intervene on their behalf. One such customer has posted 50 times so far this month attacking NavTool and/or Corvetteforum.
NavTool has failed to address the concerns of customers in a meaningful and reassuring manner and has resorted to personal attacks and flip responses.
Moderators who saw the conflicts have tried to address them conventionally by enforcing site rules, rather than also escalating the matter.
I learned of the conflict Tuesday night from a NavTool customer. I’m still reviewing the posts that have been made on each side of the conflict and have exchanged PMs with representatives on each side of the issue. I’m seeking additional information, including the experience of other automotive sites with this product and this vendor.
Meanwhile, I’ve asked the vendor to voluntarily suspend further sales at Corvetteforum until pending orders have been filled. I’ve asked them to put us in touch with anyone who has successfully installed and used the product so we can get some specifics. I’ve requested that the vendor consider refunding the payments of each customer whose order will not be delivered within 60 days of their credit card payment. Further, I recommended that the vendor agree to honor the originally quoted price to anyone who is given a refund and later decides they want to re-order once units have been delivered and they are assured the product exists and works as expected.
I expect all involved to proceed within the rules of Corvetteforum. If you have questions you believe are not being addressed, please let me know via PM.
Customers have tried to get their concerns addressed in ways that are in conflict with site rules, rather than asking site moderators/administrators to intervene on their behalf. One such customer has posted 50 times so far this month attacking NavTool and/or Corvetteforum.
NavTool has failed to address the concerns of customers in a meaningful and reassuring manner and has resorted to personal attacks and flip responses.
Moderators who saw the conflicts have tried to address them conventionally by enforcing site rules, rather than also escalating the matter.
I learned of the conflict Tuesday night from a NavTool customer. I’m still reviewing the posts that have been made on each side of the conflict and have exchanged PMs with representatives on each side of the issue. I’m seeking additional information, including the experience of other automotive sites with this product and this vendor.
Meanwhile, I’ve asked the vendor to voluntarily suspend further sales at Corvetteforum until pending orders have been filled. I’ve asked them to put us in touch with anyone who has successfully installed and used the product so we can get some specifics. I’ve requested that the vendor consider refunding the payments of each customer whose order will not be delivered within 60 days of their credit card payment. Further, I recommended that the vendor agree to honor the originally quoted price to anyone who is given a refund and later decides they want to re-order once units have been delivered and they are assured the product exists and works as expected.
I expect all involved to proceed within the rules of Corvetteforum. If you have questions you believe are not being addressed, please let me know via PM.
Le Mans Master
Joined: May 1999
Posts: 6,512
Likes: 1,299
From: Windermere FL
I just checked my subscriptions and the Preorder thread and Beta thread have been deleted! What the F is going on here? Is the forum in cahoots? Or has the forum finally stepped up and is getting rid of Navtool as a vendor? That would be outstanding!So all the research I did on cameras and all the posts I made with install information are gone.
I was debating on whither on not to dispute the charge, but now it looks like there is little doubt there is something nefarious going on.
Has anyone contacted the authorities yet? This is interstate, so it is a federal wrap?
Last edited by Flame Red; Feb 16, 2016 at 02:08 PM.
Team Owner
Joined: Sep 2001
Posts: 23,283
Likes: 906
From: Lake Elsinore, CA
Le Mans Master
Joined: May 1999
Posts: 6,512
Likes: 1,299
From: Windermere FL
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
the threads got deleted, because they contained information that is not useful to anyone and it made mess in the thread and became personal instead of informational
we are here and not going anywhere, we made new post, and ask customers to subscribe, people were questioning our ability to fulfill orders or support prodcuts.
we created new thread with all reference of recent groupbuys and support
https://www.corvetteforum.com/forums...d-updates.html
we are not going anywhere we are here to help
we are here and not going anywhere, we made new post, and ask customers to subscribe, people were questioning our ability to fulfill orders or support prodcuts.
we created new thread with all reference of recent groupbuys and support
https://www.corvetteforum.com/forums...d-updates.html
we are not going anywhere we are here to help
Last edited by navtool.com; Feb 16, 2016 at 03:12 PM.
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
I just checked my subscriptions and the Preorder thread and Beta thread have been deleted! What the F is going on here? Is the forum in cahoots? Or has the forum finally stepped up and is getting rid of Navtool as a vendor? That would be outstanding!So all the research I did on cameras and all the posts I made with install information are gone.
I was debating on whither on not to dispute the charge, but now it looks like there is little doubt there is something nefarious going on.
Has anyone contacted the authorities yet? This is interstate, so it is a federal wrap?
I believe you did great research on camera, if you could repost that many members would appreciate it.
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
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Team Owner
Joined: Jan 2007
Posts: 29,062
Likes: 1,838
From: cookeville tennessee
ttt
I know you guys are good in other auto. But please give me a message when it is all said and done. That is with shipping and item to be out to ship.
I know I will pay more but willing to do so for a good item like this for my car.
Robert
I know I will pay more but willing to do so for a good item like this for my car.
Robert
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
Le Mans Master
Joined: May 1999
Posts: 6,512
Likes: 1,299
From: Windermere FL
Safety Car
Joined: Sep 2006
Posts: 4,364
Likes: 408
From: Greer, SC
Why the hostility? I'm interested in the product, once released. I thought my question was exactly why you started this new thread? My mistake. You don't seem very professional.
EDIT: Why did you remove your post with the tiraid? I accepted your apology via PM and then you delete the post? Not cool.
EDIT: Why did you remove your post with the tiraid? I accepted your apology via PM and then you delete the post? Not cool.
Last edited by Mike02z; Feb 16, 2016 at 05:26 PM.
Moderator
Joined: Feb 2006
Posts: 38,952
Likes: 17,825
From: DFW Area TX
OK, the vendor bashing ends NOW.
If you have an unresolved purchase dispute with a vendor or another forum member, those get posted in the Transactions Feedback section. Any such post must follow the rules outlined in that section (only post after all other efforts to resolve the dispute have failed, must be a factual post not ranting, etc.). Anyone who continues to bash a vendor that does not follow the forum rules is asking for trouble.
If you have an unresolved purchase dispute with a vendor or another forum member, those get posted in the Transactions Feedback section. Any such post must follow the rules outlined in that section (only post after all other efforts to resolve the dispute have failed, must be a factual post not ranting, etc.). Anyone who continues to bash a vendor that does not follow the forum rules is asking for trouble.
Instructor
Joined: Feb 2015
Posts: 105
Likes: 8
From: San Antonio/Houston Texas
Honestly, if your company worked diligently on getting the product done the same way you take time to reply with ultimatums (my personal fave bc it's crappy customer service and your go to line is "if you don't want it then cancel") and shady answers then I think you would have a shot at making all these unhappy people happy again.
But, do you see why people are angry and agitated? I mean honestly "Sammy", you send someone your CC info. Get charged. You get no real solid proof of a product other than a short video. Lots of shady answers. Delays. Lots of Internet threads unhappy with product delivery such as this one.What would you think? My guess is that you would begin to doubt. If your answer is to stick with your order and have faith then you are exactly what we all think you are.
You are smart guy "Sammy", and if it's a scam then it is what it is(sucks for the people who got their money taken), you scammed a couple of 100k and moved on to your next target or drag this for another year until people give up. After all it's only a couple hundred and people have to think if it's worth the fight. The forum members get stuck with the bill and are pissed bc you now have their CC info. I haven't heard anyone say they had fraudulent charges so its actually smart to only use their CC card one time, you know, to avoid getting caught. Shows you have thought this through. But eventually it all comes back in some manner.
Truth be told, I hoped it was a real product. And yes I can say that bc I don't know if it is real. And hope you can save face by answering honestly what you would think if you were one of these members. They want you to agree that the whole process sucked, should have been better thought out and delivered within a reasonable time. They don't want you to compare yourself to apple or companies similar that have delays bc those companies have credibility and right now yours doesn't. Call this spam if you wish but it's the truth at this point, love it or hate it.
But, do you see why people are angry and agitated? I mean honestly "Sammy", you send someone your CC info. Get charged. You get no real solid proof of a product other than a short video. Lots of shady answers. Delays. Lots of Internet threads unhappy with product delivery such as this one.What would you think? My guess is that you would begin to doubt. If your answer is to stick with your order and have faith then you are exactly what we all think you are.
You are smart guy "Sammy", and if it's a scam then it is what it is(sucks for the people who got their money taken), you scammed a couple of 100k and moved on to your next target or drag this for another year until people give up. After all it's only a couple hundred and people have to think if it's worth the fight. The forum members get stuck with the bill and are pissed bc you now have their CC info. I haven't heard anyone say they had fraudulent charges so its actually smart to only use their CC card one time, you know, to avoid getting caught. Shows you have thought this through. But eventually it all comes back in some manner.
Truth be told, I hoped it was a real product. And yes I can say that bc I don't know if it is real. And hope you can save face by answering honestly what you would think if you were one of these members. They want you to agree that the whole process sucked, should have been better thought out and delivered within a reasonable time. They don't want you to compare yourself to apple or companies similar that have delays bc those companies have credibility and right now yours doesn't. Call this spam if you wish but it's the truth at this point, love it or hate it.
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
Honestly, if your company worked diligently on getting the product done the same way you take time to reply with ultimatums (my personal fave bc it's crappy customer service and your go to line is "if you don't want it then cancel") and shady answers then I think you would have a shot at making all these unhappy people happy again.
But, do you see why people are angry and agitated? I mean honestly "Sammy", you send someone your CC info. Get charged. You get no real solid proof of a product other than a short video. Lots of shady answers. Delays. Lots of Internet threads unhappy with product delivery such as this one.What would you think? My guess is that you would begin to doubt. If your answer is to stick with your order and have faith then you are exactly what we all think you are.
You are smart guy "Sammy", and if it's a scam then it is what it is(sucks for the people who got their money taken), you scammed a couple of 100k and moved on to your next target or drag this for another year until people give up. After all it's only a couple hundred and people have to think if it's worth the fight. The forum members get stuck with the bill and are pissed bc you now have their CC info. I haven't heard anyone say they had fraudulent charges so its actually smart to only use their CC card one time, you know, to avoid getting caught. Shows you have thought this through. But eventually it all comes back in some manner.
Truth be told, I hoped it was a real product. And yes I can say that bc I don't know if it is real. And hope you can save face by answering honestly what you would think if you were one of these members. They want you to agree that the whole process sucked, should have been better thought out and delivered within a reasonable time. They don't want you to compare yourself to apple or companies similar that have delays bc those companies have credibility and right now yours doesn't. Call this spam if you wish but it's the truth at this point, love it or hate it.
But, do you see why people are angry and agitated? I mean honestly "Sammy", you send someone your CC info. Get charged. You get no real solid proof of a product other than a short video. Lots of shady answers. Delays. Lots of Internet threads unhappy with product delivery such as this one.What would you think? My guess is that you would begin to doubt. If your answer is to stick with your order and have faith then you are exactly what we all think you are.
You are smart guy "Sammy", and if it's a scam then it is what it is(sucks for the people who got their money taken), you scammed a couple of 100k and moved on to your next target or drag this for another year until people give up. After all it's only a couple hundred and people have to think if it's worth the fight. The forum members get stuck with the bill and are pissed bc you now have their CC info. I haven't heard anyone say they had fraudulent charges so its actually smart to only use their CC card one time, you know, to avoid getting caught. Shows you have thought this through. But eventually it all comes back in some manner.
Truth be told, I hoped it was a real product. And yes I can say that bc I don't know if it is real. And hope you can save face by answering honestly what you would think if you were one of these members. They want you to agree that the whole process sucked, should have been better thought out and delivered within a reasonable time. They don't want you to compare yourself to apple or companies similar that have delays bc those companies have credibility and right now yours doesn't. Call this spam if you wish but it's the truth at this point, love it or hate it.
we had scheduled delivery for January 26th and notified of a delay,
meanwhile we were posting products updates, and all the information that is now deleted
we were showing people how products work , how we got original harnesses
how we got new enclosures, how one side of enclosure came in
until one person decided to crash the party
we are not a startup , we are 12 year in business, with successful track record
50+ people
http://acurazine.com/forums/sponsore...oup-buy-936644
35 people
http://www.clublexus.com/forums/club...group-buy.html
when customer has a problem, i try to fix it, customer is happy
http://www.northamericanmotoring.com...y-drain-2.html
Drifting
Joined: Feb 2014
Posts: 1,922
Likes: 311
From: Gainesville, Ga
Sammy, I drove by your New Jersey location in hopes of getting some more info and to look at previous units your company built. Unfortunately the address led me to a small office park subdivided into 6 or so buildings none of which had your sign on it. Could you verify the address so that I can try again. I have never seen your product and would like to talk to someone about it. I have a relative with a newer Camaro and your company offers a unit for that car. I'd be interested in getting more info to see what's involved installing it and the operation.
Thanks
Thanks
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
Sammy, I drove by your New Jersey location in hopes of getting some more info and to look at previous units your company built. Unfortunately the address led me to a small office park subdivided into 6 or so buildings none of which had your sign on it. Could you verify the address so that I can try again. I have never seen your product and would like to talk to someone about it. I have a relative with a newer Camaro and your company offers a unit for that car. I'd be interested in getting more info to see what's involved installing it and the operation.
Thanks
Thanks
Last edited by navtool.com; Feb 16, 2016 at 06:31 PM.
Safety Car
Joined: Sep 2006
Posts: 4,364
Likes: 408
From: Greer, SC
Sammy, I drove by your New Jersey location in hopes of getting some more info and to look at previous units your company built. Unfortunately the address led me to a small office park subdivided into 6 or so buildings none of which had your sign on it. Could you verify the address so that I can try again. I have never seen your product and would like to talk to someone about it. I have a relative with a newer Camaro and your company offers a unit for that car. I'd be interested in getting more info to see what's involved installing it and the operation.
Thanks
Thanks
Mailing address:
NavTool, Inc
260 Christopher Lane,
Suite 101,
Staten Island NY 10314