I'm guessing Carlos' Chev. dealer/seller/salesman has already read his thread today. He/she may not have gotten the message from Carlos yesterday. So that's fair. I can't help but imagine they're hiding under their desk after reading how badly Carlos was treated. One or more people employed in the chain of GM Bowling Green to Carlos, really messed up here. I don't believe that Carlos' car was damaged after he left the dealership.

 

Tough crowd here today. Obviously the OP accepted delivery, but most here would have probably overlooked this damage as well. Not many get on their hands and knees and inspect every inch of a new car. Most accept delivery in good faith that a new car is not damaged. If damage is timely discovered, and it can be articulated that the oversight could have been reasonably made during PDI or delivery, then the dealership should remedy. Good luck Carlos

 

Unless you husband your soon to be very pricey asset, no one is going to do it for you. Perhaps if Carlos were to have done a more thorough "hands and knees" personal PDI, the damage would have been readily discovered. Or, maybe not.

Unless the selling sales dealer is readily willing and able to get involved in the valuable customer's loss, what are they really good for on an $80,000.00 +/- buy??

JALLEN4, makes a great point about "thousand/s of miles away dealers."


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Sorry your car was damaged. Hope everyone steps up and fixes it right for you.

This is not just a GM, nor a domestic car issue. The overall transport damage rate in the auto industry is 1 1/2%. When all Ferrari’s enter the U.S. (only one location in Baltimore), they have a facility there to repair transport damage, install custom accessories, etc.

They have several dedicated bays there just to deal with/repair transport damage.

 

Well, bud, I understood it just well enough and took care of my customers just well enough to retire some time ago. So, you are right, I am not a forum dealer and had luxury brands for the last twenty years anyway.

My point is simple but obviously not necessarily popular with some folks here. If you read this forum constantly, as many do, there is a consistent theme of people complaining about dealers who did not sell them their car. Many of these dealers are either the courtesy delivery dealers someone found or a local dealer who they take their car to for service after buying elsewhere.

This forum is for profit and supported by a group of major Corvette dealers mainly from the East Coast. My hat is off to them as they do an excellent job promoting and selling the Corvette product and I truly think they do an excellent job supporting their customer. They have earned their reputation for the most part.

The problem comes in when people with no true knowledge of how the industry works thinks the only way to buy a new Corvette is to buy from one of these major dealers even though they are hundreds if not thousands of miles away. They then either attempt to find a courtesy delivery dealer or have the car shipped. I am here to tell you the easiest part of any sale is the deal and the hardest part is actually trying to give the service deserved to the buyer. If you don't think you are giving up anything when buying under these circumstances...you need to reconsider.

Time after time we see problems related to these situations and the ensuing argument that follows with long threads about the problem on this forum. Factually, if you don't get it that when you opt to buy the lowest price provider, although they may never see the car, you are at the mercy of a local dealer who "owes" you nothing! That is the way it is regardless of how you would like it to be or how you think it should be. Further, it is not going to change nor would it ever change if your own money was invested in the local dealer. So, bud, think anything you wish, many did before you and many will after!

 

The dealers don't care about your personal life any more than you care about theirs. That's as nutty as the /fruitcake that thinks he's more important than the next guy because he paid cash for his car. These are businesses. Nothing more, nothing less. If too many folks are getting burnt because they bought their new cars out-of-State, the red flags will go up. I already learned my lesson buying one rather pricey car out-of-State, then not being able to Lemon Law it in Texas, many years ago. My reluctance to buy my new Corvette out-of-State, was based in part on the Texas Lemon Law, and on exactly what member Carlos is being put through right now. Carlos doesn't know what's going to happen next. Not a lot of fun after spending the money he did.

 

Dang, that’s too bad it’s a beautiful looking car but completely understand your position.

Did your dealer agree to reorder the car? If yes, you should give kudos to the dealer by letting us know who it is.

 

 

I am one of "exceptions" that had a lousy experience buying out of state from a forum dealer and won't ever do it again. My frustration is that whenever I think I have learned all of life's lessons, I find another costly one that I must unfortunately learn.

Amazon goes out of its way to take care of all their customers by expeditiously refunding your money and enabling a painless return process. Can't see that happening with car purchases, can you?

 

 

That looks a whole lot like damage from transport: someone routed a hold down strap across the non-structural end of the rocker panel or fender (whichever that is). You can see the rub mark with the paint completely worn through at either side of where the strap was routed.

The repair should be paid by the transport company. It doesn't look major and is an area you won't usually see.

 

I could easily see myself buying online. I would probably just go get the car and drive it back though. Not because shipping isn't a good option, but because id be so excited to get the car, that I wouldn't want to wait an extra few days.

 

Hate to see that. Should have been caught during PDI by a competent service tech.

 

looks like transportation damage if the dealer caught it on ck in they have a claim for it, if not it will be on their dime and being a CD they may not take care of it.
But my guess is GM will bow out

 

Any Updates? Did I miss the end result?

I do not like the dealer model. I always feel like I am getting knifed for there amusement.

I also feel knifed at the service department.

I feel it's a old relic that needs improvment.

Let's hope Tesla can get it right.

WoodyP

 

And it shows in the way older dealer principals handle it, too. Which is to say, poorly.

If a dealer had a brain they'd realize they're getting a last chance access to a customer that completely bypassed them. This is a customer who actually NEEDED your dealership services but couldn't be convinced to buy a car from YOU.

So, you could then up your game and win that customer over so that next time, they actually buy from you directly.

Or you could treat it as an unprofitable inconvenience and do a terrible job at it. I have a hunch on that one...

I just ordered a Tesla, it'll be interesting to see how my Tesla experience stacks up against my Chevrolet and Cadillac experiences. The evaluation was no contest... they gave me their top model (P100D) for an afternoon and when we still weren't sure they sent us home with it for the whole weekend, after which we ordered one. Not like Chevy will let me evaluate a ZR1 for the weekend (nor do I expect it, buy my point stands).

My wife also ordered a new Escalade ESV which was supposed to be delivered on Saturday. No car, no phone call, no email, and here it is monday morning. Nothing. I'm surprised some of these guys stay in business at all.

 

 

 

Ah...misguided and uninformed youth! I bought my first Ford store in 1976. I had friends who cautioned me to be careful with my investment as Sears, Penny's, and Walmart were the car dealers of the future. Then, it was the popular prediction of the times. Times are changing! Forty plus years later Sears and Penny's are almost gone, dealers are doing better today than ever, and I am long retired!

 

Many dealers actually realize that they don't want the second chance at a guy so desperate as to buy a car from thousands of miles away and then stupid enough to think the local dealer actually cares if he gets service or not!

And, that is not an age thing but rather a dollars and cents thing.