I bought a 5000 from Costco last year. Boxes were damaged severely, more than one wheel was flattened and one of the main cylinders leaked. They shipped out new parts and I replaced them and the lift works just fine. I don't think you should have any expectation that they are capable of shipping the product they've created without issues. They product is just too heavy and the packaging just to inadequate and they don't seem to care about addressing it. In all likelihood, it is probably cheaper and easier for them to replace broken components much easier. Wash it, test it, fix the issues and be happy.

 

not for $1350 my friend. If I got the open box or refurbished price, I'd prob keep it...

 

I've only gotten one quickjack and several lifts and they all had damage. Every single one of them. I'm guessing it's your first...

 

Just return the damn thing or maybe get off the forum and go try wiping off the dust/sand and move on with your life.

I know wiping it off is a lot to ask for a $1,350 lift but maybe that would be a good start toward your happiness

 

 

maybe scroll on? it's not about being dusty, that's just another part of the puzzle of them trying to get a unit not new out the door for a higher price. I guess 2020 is going to be a stressful year for you on the internet???

and bad habit is obviously wrong, so of course he'll agree with you. lmfao

 

I bow down to your expertise in shipping lifts... but you are wrong on this one...

PS I heard others say no sand in their unit at all, how about yours? Sand, no sand? You think that's normal? Anyone you know have sandblasted sand in their frames that hasn't spoken up?

 

You're on here saying the same thing over and over. Anyone who disagrees with you getting a big check or a second quickjack for free is wrong. Everyone who agrees with you is right. Your mind is made up, not sure what else the forums input can do for you.

Can't wait to see how you handle your first hydraulic fitting leak. Thankfully this thread has inspired me to get around to installing my new aftermarket fittings today

 

who said a second quick jack for free? Who said a big checkback? What are you talking about dude??? I was looking for others experiences, some have replied their knowledge, others are "guessing" at what happened. I am stating all the "proof" I have in hopes of others input. You come on with a nasty comment and expect to be a tough internet troll and get no pushback? scroll past my post. were you forced to read all 35 coments?

and if you feel like scrolling back, I have stated numerous times, the lift is actually a great product, I just don't want to/like getting screwed...

 

I've read all of this thread. See post 19

If you think "go wipe off the dust" was a nasty comment you're in for a wild ride on the internet for 2020.

Everyone who told you broken boxes and dust was normal you were certainly not as receptive to as people saying screw that you need a new one. I see refurb units going for $960. If you paid $1,350 and want to pay refurb price, i would consider a $410 refund a pretty good sized check.

Hopefully it all works out and you end up happy. I have no doubt you'll keep us updated!

 

if you've really read the comments, especially mine, I said the model I have would be 200ish less for an open box 300ish for refurb. I've said I don't think it's a refurb (although sandblasting sand in the frames make me question it a little bit.). As for me disagreeing with those that talk about the damaged boxes, I agreed boxes do get damaged, but I provided a picture of the smaller of the 3 boxes and the tape cut and ripped off. There are 2 straps holding the box together. This is not a shipping result. Look at the photo. look at the photos of the other boxes. It is obvious to most, that is not 3 day shipping damage. that is damage over time.

As far as me saying it was a nasty comment, why post the paper towel pic? You wanted to be a smart *** and you were called out on it. As far as bad habit, at least he made comments trying to help, or just post his experience. Me saying I disagree, isn't a big deal and I didn't abuse or much him for it. You on the other hand have given no useful information to this post whatsoever.

And yes, I will let whoever wants to know the outcome because it could help someone possible in the future. If you paid attention, others have posted incidents with quick jack and them honoring discounts, and other things. that's what forums are for, information.... I think you can opt out of notifications from this thread so you don't get triggered anymore.

PS as far as post 19, have you ever gotten a refurbished item? One that uses oil? You would know that they make the product look as good as new as possible. It's not going to be filled with oil. Also, new units have oil run through it, so yes, mine had a little oil come out when I took the plastic transport fittings out. those things don't prove or disprove the condition of the unit, that's why I didn't mention it...

 

Let's make this simple Sharkgray: You have two options, keep it or send it back. You asked for input and you got it. The decision is now yours and no need to continue to be-labor this here. Put your energy toward calling the company and stating your case like you did here. Unfortunately, no one here can help you get a return or refund, and no one here has personally inspected your QJ to give you further advice. Getting damaged and defective parts when ordering online is something that happens often.

 

it's a holiday. I would have already contacted them. Replying to comments on a forum is actually nothing unusual. I have actually appreciated almost all of the comments presented to me and will deal with this tomorrow. People commented, I responded.

I am going to tell them I want to return the unit. If they offer something different (not a "free accessory") I will listen. That's where it stands because there's nothing that can be done today

 

Sounds like a plan! Hit the road running tomorrow and let us know how you fare with the Company if you want. Looks like they have been good with me and others as far as replacing defective parts.

 

i never noticed anything in the frame or anything making noise inside the frame

 

thanks Charlie. I would assume it's not normal...

 

Where did you get these? Would also like to get a set for my quickjack that's on its way....

 

My first Quikjack order was a nightmare. I won't go into details about it since this thread is already too long.

But I will say this.
---- I reordered from Cosco - no problems ( little wheels were damaged and new ones already in the box)
---- Fittings leak - sometimes, but just a small drop ( see next comment )
---- Don't forget to release the pressure. Hold the down button for 5 secs before removing the quick connections.
---- Above will make the reverse much easier.

 

Following...

 

I called the company today, and only spoke to a sales girl. I don't think the manager wanted to get on the phone because she put me on hold and came back after a few minutes with some "I can't do anything as long as the unit works properly"talking point. Long story short, she was to transfer me to the online department to do a return, but somehow, someway, we got disconnected...
I sent an email to the person I was emailing Tuesday saying I was calling my CC company and filing a complaint with BBB. Seconds before I was to hit enter on the complaint toBBB, I received an email from another manager. He was very nice and gave me 3 option, all without admission of sending me an open box item. Return item, return item and get a new one but if the new one is bad, its a 1 time deal, or get the difference in price to an open box item. Being California to New Jersey, I chose option 3. The other options would just be a headache to me.

This whole ordeal started off, not about the money, because, if they had an open box unit for sale, I would have bought it. I paid for a new unit, this was clearly not a new unit, I expect what I pay for. Nothing more, nothing less. I don't want or expect anything for free...

PS Since the last few posts started getting to be towards me and not the situation, I stopped adding to the list of issues with the unit, but there is also rust throughout the open holes in the frame that rotates when going up and down.

My advice: If you have a brick and mortar that sells these things, like Costco, buy from them!!! If you have to buy online, usually it's better to go right from the company, but not in this case. Buy from somewhere you can either pick up there and see the boxes, or a place that has a better/local return policy. I see Home Depot also sells them and can be shipped to store.

If anyone needs any more info, I'd be glad to let you know. The company isn't great, but the product is unique to them, and def a good tool to have!