Spring Mountain problems
Thread Starter
Racer
Joined: Jan 2021
Posts: 402
Likes: 88
From: Rochester, NY
Spring Mountain problems
Anyone have a good Spring Mountain contact? My sales representative has been very unresponsive. I asked about an extension to the year because I bought my C8 in January 2022.
In January 2023 I called Spring Mountain and was told by the sales rep they would contact General Motors and apply for an extension. This was after the initial person I spoke to on the phone was basically just a secretary and had this sales representative call me back eventually.
Late February I received what appears now to be a mass email from the sales rep with future dates for the two day class. I email about a date in September and hear nothing back.
I email again mid April, two weeks ago, asking for a follow up and the sales rep responds that they didn't see any email from me (that's not possible). They also said my extension was granted until June 2023.
I replied that had I known in January 2023 about the June extension, I could have planned for June. I've filled my calendar until August now, so that's not possible. I asked for another extension and received no response.
Anyone have any suggestions? This experience has been nothing short of horrendous.
In January 2023 I called Spring Mountain and was told by the sales rep they would contact General Motors and apply for an extension. This was after the initial person I spoke to on the phone was basically just a secretary and had this sales representative call me back eventually.
Late February I received what appears now to be a mass email from the sales rep with future dates for the two day class. I email about a date in September and hear nothing back.
I email again mid April, two weeks ago, asking for a follow up and the sales rep responds that they didn't see any email from me (that's not possible). They also said my extension was granted until June 2023.
I replied that had I known in January 2023 about the June extension, I could have planned for June. I've filled my calendar until August now, so that's not possible. I asked for another extension and received no response.
Anyone have any suggestions? This experience has been nothing short of horrendous.
Last edited by Hockeyfun1; Apr 30, 2023 at 08:40 AM.
Popular Reply
Apr 30, 2023, 08:15 AM
Pro
Joined: Sep 2017
Posts: 734
Likes: 551
From: North Carolina
I'd call them and stop with the emails, they were very professional when I arranged my visit.
Racer
Joined: Nov 2016
Posts: 487
Likes: 292
You had 2 1/2 years to go as opposed to the courtesy 1 year that they offer and the fact that they won’t give you another extension is horrendous? I suggest you call and talk to someone other than “just a secretary” since you called one time over a year and a half ago. I found Darci at 800-391-6891 ext 224 to be very responsive but I would not be surprised if they don’t offer another extension.
Thread Starter
Racer
Joined: Jan 2021
Posts: 402
Likes: 88
From: Rochester, NY
You had 2 1/2 years to go as opposed to the courtesy 1 year that they offer and the fact that they won’t give you another extension is horrendous? I suggest you call and talk to someone other than “just a secretary” since you called one time over a year and a half ago. I found Darci at 800-391-6891 ext 224 to be very responsive but I would not be surprised if they don’t offer another extension.
Racer
Joined: Feb 2017
Posts: 270
Likes: 321
From: Elkhorn Wisconsin
Maybe I am missing something, but you took delivery in January 2022, and you waited 12 months to ask for an extension? As others have said, I would call. I went last May and I had no trouble getting in touch with them, but I always called. Good luck to you.
Thread Starter
Racer
Joined: Jan 2021
Posts: 402
Likes: 88
From: Rochester, NY
Last edited by Hockeyfun1; Apr 30, 2023 at 09:19 AM.
Racer
Joined: Nov 2016
Posts: 487
Likes: 292
I had the dates wrong. I just edited my original post. My apologies. I meant I put my deposit down January 2021 and the car was delivered January 2022, and I called January 2023 asking for an extension. I would have been fine with going before June 2023 had my unresponsive sales rep been in contact with me and not told me that in April 2023. I had a year as everyone else did. The process for the extension has been horrendous.
Team Owner
Joined: Jul 2004
Posts: 40,338
Likes: 786
From: Redondo Beach, California
From what I know, Spring Mountain needs GM to agree to an extension, since GM pays for part of the class. They, apparently it was GM, did grant a beyond January 2023 until June, 2023. But from what I've read you declined that and wanted a date beyond June. Maybe someone at GM or Spring Mountain has ran out of silver bullets to help you. Keep trying, it's a worthwhile experience.
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Administrator
Joined: Jun 2007
Posts: 66,408
Likes: 2,060
From: Bel Air (by way of Fort Worth, TX) Maryland
St. Jude Donor '12 thru '21
So you didn’t call and book a space back in July 2022 when you asked about this before?
https://www.corvetteforum.com/forums...-question.html
https://www.corvetteforum.com/forums...-question.html
Administrator
Joined: Jun 2007
Posts: 66,408
Likes: 2,060
From: Bel Air (by way of Fort Worth, TX) Maryland
St. Jude Donor '12 thru '21
I had the dates wrong. I just edited my original post. My apologies. I meant I put my deposit down January 2021 and the car was delivered January 2022, and I called January 2023 asking for an extension. I would have been fine with going before June 2023 had my unresponsive sales rep been in contact with me and not told me that in April 2023. I had a year as everyone else did. The process for the extension has been horrendous.
I am pretty sure GM isn't going to grant you an extension for something you had plenty of time to book yourself and Spring Mountain is under no obligation to offer you the discounted rate at this point.
If you had called when you got the information to do so last year in July, you could have booked anytime
Correction: The course has to be attended within a year. However, you had plenty of time to book.
Last edited by Chemdawg99; Apr 30, 2023 at 03:52 PM.
Thread Starter
Racer
Joined: Jan 2021
Posts: 402
Likes: 88
From: Rochester, NY
From what I know, Spring Mountain needs GM to agree to an extension, since GM pays for part of the class. They, apparently it was GM, did grant a beyond January 2023 until June, 2023. But from what I've read you declined that and wanted a date beyond June. Maybe someone at GM or Spring Mountain has ran out of silver bullets to help you. Keep trying, it's a worthwhile experience.
Administrator
Joined: Jun 2007
Posts: 66,408
Likes: 2,060
From: Bel Air (by way of Fort Worth, TX) Maryland
St. Jude Donor '12 thru '21
You originally brought this up in a thread in July 2022. You were given a number to call. Why didn't you call in July?
Thread Starter
Racer
Joined: Jan 2021
Posts: 402
Likes: 88
From: Rochester, NY
Administrator
Joined: Jun 2007
Posts: 66,408
Likes: 2,060
From: Bel Air (by way of Fort Worth, TX) Maryland
St. Jude Donor '12 thru '21
I would have booked in January when I called about an extension but the person said I had to attend it within a year, or she would have to file for an extension from GM. Was she wrong or is what you're telling me wrong? If she was wrong then this isn't my fault at all since I was ready to book it.
Racer
Joined: Nov 2013
Posts: 323
Likes: 114
From: Prescott Valley AZ
If you have such a "tight" schedule in your life, suggest you park or sell until such time you have to be available for three days of enjoyment and learning all about your Corvette. The world doesn't turn on your whims and everyone has to make time for special activities. Rant over!
Thread Starter
Racer
Joined: Jan 2021
Posts: 402
Likes: 88
From: Rochester, NY
I called within a year wanting to book it. What's the answer to my previous question?
Thread Starter
Racer
Joined: Jan 2021
Posts: 402
Likes: 88
From: Rochester, NY
If you have such a "tight" schedule in your life, suggest you park or sell until such time you have to be available for three days of enjoyment and learning all about your Corvette. The world doesn't turn on your whims and everyone has to make time for special activities. Rant over!
Administrator
Joined: Jun 2007
Posts: 66,408
Likes: 2,060
From: Bel Air (by way of Fort Worth, TX) Maryland
St. Jude Donor '12 thru '21
You asked:
I would have booked in January when I called about an extension but the person said I had to attend it within a year, or she would have to file for an extension from GM. Was she wrong or is what you're telling me wrong? If she was wrong then this isn't my fault at all since I was ready to book it.
You have one year from the date you take delivery to take the course. I am pretty sure that if you booked it in July 2022 when you asked the Forum about this course, you could have gotten a date, even if all of the dates for 2022 were booked up. Lack of availability would not have been your fault. According to your OP in this thread, you didn't call until January of 2023, which would mean (depending on the day), you missed your opportunity to get the discounted rate from GM. However, in your thread in July of 2022, you were told what you needed to do and given good numbers to call Ron Fellows/Spring Mountain.
Did you call them in July 2022?