Christi@n

Yes I got from RA many times....

For the most of the orders no problems... One day a part delivered bad conditions (carrier damaged it) and RA immediately replaced with a new one.

rocco16

You'll have to ask someone who's been involved with the wrong brand. I can only tell you about the experiences I've had with RockAuto...and they've all been good.

Looking at your posts on this thread, you seem awfully critical of a parts source that you've apparently never used, aklim. Do you work for AutoZone or something?

Christi@n

As matter of fact now i'm remembering once i've got a bad experience too.

Got a pair of hatch struts, they were one a type the other one slghtly different, asked for replacement and RA wont to do it. For RA was ok this way.

Anyway for the most of the orders i've got good experience

aklim

First off, just because I work for Autozone doesn't mean that I own shares and need your patronage to increase my share value. Secondly, I DO NOT work for them. Third of all, if you see my history, I have advised many people to NOT trust Autozone for their part testing services.

Here are my issues. They DO NOT provide phone support. In essence, click, buy, pay and hope you get what you wanted. Secondly you can send email for questions but the answer is not instant as to when something is available. When I call a vendor, they say it is out of stock, I move on. With RA I wait for you to get out and email. Yes, the price is less but the inconvenience is higher. I have checked with them before BUT if it isn't in store, wait for an email reply. I call a vendor, I can make an instant decision.

Heather has 2 mommies (a book title) and my Powerstroke has 2 negative cables. It shows one. I tried to call them about it and they cannot help me. Buy what is there or don't. The phone line cannot answer questions on parts availability or any info on it. Sorry, that doesn't make me feel warm and fuzzy. This was a couple weeks ago. IF you can't talk to me live, you can't tell me which one it is and I had to go to Ford and talk to the people there. If I have to send an email and wait indefinitely, I'll go somewhere else where they can tell me if they can get it. So yes, I tried to buy from them but their business model doesn't work for me. I want to know information now and not sometime in the future.

2LZ

I've bought from them multiple times without problem. Website was super-easy, parts seem of good quality and they shipped me exactly what I ordered. Plus, shipping was lightning fast, even to Volcano.
I'm getting all of my gaskets and small items locally though. I prefer not to pay almost as much for shipping as the parts cost.

FresnoVette

I bought a set of new lug nuts from them. The OEM kind with a chrome cover shell. After the first installation the covers were falling off. I asked for another set to replace the covers lost. You'd have thought I was asking for "the world". I found a set on fleabay for half the price and free shipping. Damned if they weren't in the same identical box.

RA is my last choice for parts.......

Joe C

first of all, i'm NOT trying to get into a pi$$in contest with anyone.

over the last year, I've probably purchased a $1000 in parts from RA. I've never had an issue with inventory, since their parts callouts states something like "only 3 remaining" as a flag when purchasing. if I order something like a MOOG ball joint, I have researched the part number and double checked that number with another source. with one exception I have always received what I've ordered, and RA has NEVER substituted anything with another part. the only RA incident was getting a AC Delco power steering hose that came in a sealed AC Delco package that had the wrong part inside the package. that was not RA's fault, and that could have happed if I bought the part local or on-line. I went to RA's "report a problem link," stated the issue, and received a reply with instructions within the day. in a nutshell, they stated a replacement part would be sent out, and there was no need to return the wrong item. I think I had the replacement within a couple days, and the replacement was spot on. I feel I would have had more issues dealing one-on-one, toe-to-toe, nose-to-nose with a some of these local "experts." I actually had an incident where a young lady at the local box store, who by the way was younger than my 85 corvette, tell me my car was modified, and in so many words, nicely told me I didn't know what I was talking about - . I would have lit her **** up, but she did have a great lookin' **** - . more than once, I've had to walk the store clerk through his computer system to find a part, and then you're limited to only a couple choices. I rarely can go out and get exactly what I need - finding parts "on the shelf" for a 30 year old corvette usually doesn't happen. most always, you go in, they don't have it, but "we can order it - be in in a couple days," then you have to pay for it in advance, and then make a second trip back to the store, and hope you get the right part. spending hours, driving around to multiple places and coming home empty handed, for me, that's an inconvenience. anymore I use local for small, onesie-twosie things if i'm in a hurry (like nuts and bolts, but sometimes, it's still better and cheaper to buy "bulk" on-line), wax, motor oil, car batteries, and odds and ends. anything significant - on-line. always good luck and best pricing with RA, summit racing, amazon, and a fair amount on fleabay. just my 2-cents....

BTW, when I lived back in ohio, summit racing was "local," so remember, what's on-line to you is local to someone else!

Joe C

not trying to be argumentative, but are you upset with RA's replacement policy, the quality of the product you ordered, or the pricing? if you had the same issue(s) with your fleabay purchase, do you think the fleabay seller would honor a replacement? not sure why you're upset with RA - ???

FresnoVette

Its all smoke and mirrors. Box stores or www stores. Gone are the days that a counter man knew his stuff. And the parts were from reputable sources. So buyer beware of what you need.

JrRifleCoach

aklim

That can exist today. People are not willing to pay exorbitant amounts for it. If you want to pay me $10 an hour, you need to scale your expectations to that. When you are willing to pay me $20, you can ask more of me. Obviously, that increases the cost which the you, the user are not willing to pay as evidenced by the fact that people shop price. So, we can't expect miracles.

There was an excellent article about Midwest Express starting up again. However, the question was, would they be a "ME TOO" airline or the old Midwest Express we knew where you get shrimp cocktails in economy class.

https://www.jsonline.com/story/money...ipe/556010001/

midlifecrisis1979

You just have to go around to the different stores to find what your looking for. My local O'rilley's has a counter guy that is an older gentlemen and knows his stuff, he is my go to when I need to make something work and saves me cash! Once you find a guy get his cell......rolodex comes in handy

aklim

Possibly. Those are few and far between. Most of the time, they are staffed by "The Hobos". Today they are here, tomorrow they are somewhere else. People change jobs every couple of years and even career paths so you can't expect they are experienced in much. Also, today, holding a job isn't as significant as it used to be.

Rolodex? People still use them? I haven't seen one for eons.

johno504

What RA FAILED to do was forward my labor claims to Deiphi, after I went through all the paper work BS. my 40 years in the auto pars biz gives me more than a clue as to how make a labor claim. RA should have processed the claim and sent the claim to Delphi for payment. as a Bosch , Federal Mogul etc. factory rep I signed of on labor claims from a coil to an engine. if WD( RA in this case) fails provide proper info to factory rep of the defective part, labor claim will never be paid. this is why I am finished with RA. RA is two stepping many of the parts they sell, hence they CAN'T make any claims on the manufacturer. been down this road may times over the years.... I know where it leads.

aklim

IDK what they do specifically but I know when I called them, I got the phone number after I googled it and the speech "To keep the price low...." speech concerning phone support.

Joe C

just curious - what kind of Delphi part you were having the issues? can't say I ever needed to file a claim and I was not aware that parts manufacturers covered associated labor cost under warranty.

batmanrobinwilliams

Have personally had good luck ordering with them. Usually just order ACDELCO from them but they have really good deals time to time on closeout items where name brand doesn't matter as much (to me) such as windshield wipers.

JrRifleCoach

You are now Joes buddy forever.

C6_Racer_X

Typically, there isn't an allowance for labor for a "do it yourself" sale of only the part.

If the part was purchased by a qualified repair facility (definition varies by manufacturer and/or seller), and the repair facility installed the part as part of a repair (with a work order), the manufacturer may make a "labor allowance" as part of a warranty claim. That allowance is typically a "warranty rate" labor time (often between sixty percent and eighty percent of a typical labor time guide figure) multiplied by a technician pay rate that represents some kind of average. In short, a repair shop will get reimbursed (nearly) enough to cover what they pay their technician, but no profit or overhead from the warranty claim.

If you are a repair shop, and you buy on RockAuto.com, you should also have an account with a local parts source that handles warranty claims with labor allowances, and if you stick to brands which the local source sells and supports, and you do enough business with them, the local source should be able to process a claim on a warranty part, even if the original purchase was from RockAuto. This is something to discuss with your local source when it's still a hypothetical scenario. Ask, "What if I find a better price online on a Delphi part, and it fails within a year, can you, Mr. Local Source handle a warranty claim on that part?" Obviously, a vendor that answers "Yes" is someone you should do business with. They don't have to help you with parts you buy from RockAuto, but some will do that. I had a shop (commericial) account with the local CarQuest, and as long as I gave them a shot at the item before buying from RockAuto or Amazon, they would support me for warranty claims even if I bought from an online source. Of course, I also bought a fair number of parts from that CarQuest location as well. They recently switched to a Napa location, and now, they only offer labor warranties to "Napa Certified Car Care Centers." I'm not sure if I'll jump through the hoops to become a Napa Certified Car Care Center, yet. Truth be told, I've only made maybe 3 or 4 warranty claims for labor in the past 5 years. It's less than one a year with me. Unless parts get to be significantly less reliable, I'll probably "self warranty" the labor for now.

Joe C