Rockauto
Race Director
Joined: Aug 2000
Posts: 11,470
Likes: 764
Typically, there isn't an allowance for labor for a "do it yourself" sale of only the part.
If the part was purchased by a qualified repair facility (definition varies by manufacturer and/or seller), and the repair facility installed the part as part of a repair (with a work order), the manufacturer may make a "labor allowance" as part of a warranty claim. That allowance is typically a "warranty rate" labor time (often between sixty percent and eighty percent of a typical labor time guide figure) multiplied by a technician pay rate that represents some kind of average. In short, a repair shop will get reimbursed (nearly) enough to cover what they pay their technician, but no profit or overhead from the warranty claim.
If you are a repair shop, and you buy on RockAuto.com, you should also have an account with a local parts source that handles warranty claims with labor allowances, and if you stick to brands which the local source sells and supports, and you do enough business with them, the local source should be able to process a claim on a warranty part, even if the original purchase was from RockAuto. This is something to discuss with your local source when it's still a hypothetical scenario. Ask, "What if I find a better price online on a Delphi part, and it fails within a year, can you, Mr. Local Source handle a warranty claim on that part?" Obviously, a vendor that answers "Yes" is someone you should do business with. They don't have to help you with parts you buy from RockAuto, but some will do that. I had a shop (commericial) account with the local CarQuest, and as long as I gave them a shot at the item before buying from RockAuto or Amazon, they would support me for warranty claims even if I bought from an online source. Of course, I also bought a fair number of parts from that CarQuest location as well. They recently switched to a Napa location, and now, they only offer labor warranties to "Napa Certified Car Care Centers." I'm not sure if I'll jump through the hoops to become a Napa Certified Car Care Center, yet. Truth be told, I've only made maybe 3 or 4 warranty claims for labor in the past 5 years. It's less than one a year with me. Unless parts get to be significantly less reliable, I'll probably "self warranty" the labor for now.
If the part was purchased by a qualified repair facility (definition varies by manufacturer and/or seller), and the repair facility installed the part as part of a repair (with a work order), the manufacturer may make a "labor allowance" as part of a warranty claim. That allowance is typically a "warranty rate" labor time (often between sixty percent and eighty percent of a typical labor time guide figure) multiplied by a technician pay rate that represents some kind of average. In short, a repair shop will get reimbursed (nearly) enough to cover what they pay their technician, but no profit or overhead from the warranty claim.
If you are a repair shop, and you buy on RockAuto.com, you should also have an account with a local parts source that handles warranty claims with labor allowances, and if you stick to brands which the local source sells and supports, and you do enough business with them, the local source should be able to process a claim on a warranty part, even if the original purchase was from RockAuto. This is something to discuss with your local source when it's still a hypothetical scenario. Ask, "What if I find a better price online on a Delphi part, and it fails within a year, can you, Mr. Local Source handle a warranty claim on that part?" Obviously, a vendor that answers "Yes" is someone you should do business with. They don't have to help you with parts you buy from RockAuto, but some will do that. I had a shop (commericial) account with the local CarQuest, and as long as I gave them a shot at the item before buying from RockAuto or Amazon, they would support me for warranty claims even if I bought from an online source. Of course, I also bought a fair number of parts from that CarQuest location as well. They recently switched to a Napa location, and now, they only offer labor warranties to "Napa Certified Car Care Centers." I'm not sure if I'll jump through the hoops to become a Napa Certified Car Care Center, yet. Truth be told, I've only made maybe 3 or 4 warranty claims for labor in the past 5 years. It's less than one a year with me. Unless parts get to be significantly less reliable, I'll probably "self warranty" the labor for now.
Delphi will as its sole obligation under this warranty, replace or repair any Delphi Product that does not conform to this warranty. Delphi will not be responsible for any cost (including labor) to remove and install a product or to restore a vehicle to its proper operating condition. Under no circumstances will Delphi be liable for any incidental or consequential damages under this warranty or any implied warranties.
a friend of mine recently installed a clutch master cylinder on a 93, and the first two were leakers. I seem to recall that advanced auto, refunded (discounted) the part by something like 20% - hardly worth anything.
as I said, not trying to get into a pi$$in contest - just curious. how does this work?
Last edited by Joe C; Jan 7, 2018 at 07:48 PM.
Safety Car
Joined: Jun 2017
Posts: 4,786
Likes: 425
From: North Georgia, USA
just curious - jonno504, in a previous post stated, there was $300 in labor costs associated with a couple bad delphi fuel pumps, he was in the biz and personally wrote checks to reimburse labor costs. somehow, i'm not getting the big picture here. here's the Delphi warranty on the pumps - http://finchamauto.com/pics/Delphi%2...arranty%20.pdf - it clearly states --
"not responsible for any labor" - not trying to be a wise-***, but no matter who installs it, how do you pull off the labor thing? is Delphi paying for the labor or is rockauto???
a friend of mine recently installed a clutch master cylinder on a 93, and the first two were leakers. I seem to recall that advanced auto, refunded (discounted) the part by something like 20% - hardly worth anything.
as I said, not trying to get into a pi$$in contest - just curious. how does this work?
"not responsible for any labor" - not trying to be a wise-***, but no matter who installs it, how do you pull off the labor thing? is Delphi paying for the labor or is rockauto???
a friend of mine recently installed a clutch master cylinder on a 93, and the first two were leakers. I seem to recall that advanced auto, refunded (discounted) the part by something like 20% - hardly worth anything.
as I said, not trying to get into a pi$$in contest - just curious. how does this work?
Now that they've switched to Napa, they tell me I have to join the "Napa Car Care Center" program to get warranty labor reimbursement, and I haven't joined that program. They will replace defective parts, but they won't pay anything for labor unless I join the Napa program.
Race Director
Joined: Aug 2000
Posts: 11,470
Likes: 764
I've never had a Delphi part warrantied. Actually, I think CarQuest (Corporate) was who paid on the claims I had. Like I said, I've only had about 3 warranty issues that I can remember in the past 5 years or so. All were warrantied by CarQuest and my local CarQuest (at the time) franchised parts store. Two were CarQuest branded parts, although one of those (a distributor) was purchased from RockAuto, the other (a water pump) came from the local store. The third was a master cylinder (brake) from a major brake manufacturer, bought from RockAuto, but also available through CarQuest.
Now that they've switched to Napa, they tell me I have to join the "Napa Car Care Center" program to get warranty labor reimbursement, and I haven't joined that program. They will replace defective parts, but they won't pay anything for labor unless I join the Napa program.
Now that they've switched to Napa, they tell me I have to join the "Napa Car Care Center" program to get warranty labor reimbursement, and I haven't joined that program. They will replace defective parts, but they won't pay anything for labor unless I join the Napa program.
Team Owner
Joined: Sep 2003
Posts: 20,179
Likes: 673
From: Freedom is never more than one generation away from extinction.
St. Jude '03 thru '24
Yeah I figured you and Racer X had a thing.
So a couple of quick questions to you. Why all the concern over others examples of bad history with RA? Are you the relations rep for RA? Seems you have never had any problems with ordering parts before. Just curious, not trying to get into a pi$$in contest.
So a couple of quick questions to you. Why all the concern over others examples of bad history with RA? Are you the relations rep for RA? Seems you have never had any problems with ordering parts before. Just curious, not trying to get into a pi$$in contest.
Race Director
Joined: Aug 2000
Posts: 11,470
Likes: 764
Yeah I figured you and Racer X had a thing.
So a couple of quick questions to you. Why all the concern over others examples of bad history with RA? Are you the relations rep for RA? Seems you have never had any problems with ordering parts before. Just curious, not trying to get into a pi$$in contest.
So a couple of quick questions to you. Why all the concern over others examples of bad history with RA? Are you the relations rep for RA? Seems you have never had any problems with ordering parts before. Just curious, not trying to get into a pi$$in contest.
, so, here, I guess we're all on a level playing field. the majority of posts concerning RA have been positive anyway. thought it was funny, that someone bought some lug nuts, had issue, wanted replacements, didn't get them, long story short, RA's a POS, then when I asked a question, was told to STFU - 
- gawd, I love this place - where else can you go from ball joints to baked beans in one easy thread . personally, PERSONALLY, I think sometimes folks make claims without anything to back them up, and most times they can't back them up. some of these claims seem minor, insignificant, and a little far fetched - maybe some have had bad dealings, who knows? all I know is I haven't, so you are correct. ...and no, i'm not a RA rep - just positive dealings. now, on to Racer X - not to worry, it's just me and you bud -
- you'll always be my #1 
.
Last edited by Joe C; Jan 8, 2018 at 05:37 AM.
Team Owner
Joined: Sep 2003
Posts: 20,179
Likes: 673
From: Freedom is never more than one generation away from extinction.
St. Jude '03 thru '24
just curious - jonno504, in a previous post stated, there was $300 in labor costs associated with ........somehow, i'm not getting the big picture here. here's the Delphi warranty on the pumps - http://finchamauto.com pics/Delphi%2...arranty%20.pdf - it clearly states -- "not responsible for any labor" - not trying to be a wise-***, but no matter who installs it, how do you pull off the labor thing? is Delphi paying for the labor or is rockauto??? as I said, not trying to get into a pi$$in contest - just curious. how does this work?
not sure why you think I have a concern over other folk's bad examples - just stated that I never have and my opinion.
Signed your bestie
Team Owner
Joined: Jul 2004
Posts: 28,432
Likes: 3,285
From: Hartford WI
Never had an issue that wasn't easily resolved.
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Brett Foote
Race Director
Joined: Aug 2000
Posts: 11,470
Likes: 764
Team Owner
Joined: Dec 2012
Posts: 30,427
Likes: 1,609
From: Outside the Quick Stop N.J.
I have ordered over $10k in parts from them over the years. Sure, there have been a few issues, (right box/wrong part, defective parts) but overall I have been very satisfied. They have always corrected any issues quickly and with no hassles. You can't beat their prices or selection, but as some have said shipping has gone up in recent years.
Team Owner
Joined: Jul 2004
Posts: 28,432
Likes: 3,285
From: Hartford WI
Perhaps. Shipping going up isn't really an issue since we get raises every year and the shipping company has to pass the cost on, hence the shipping increase.
They don't have any phone support for parts though. So if you need to get a quick answer, you won't.
Team Owner
Joined: Dec 2012
Posts: 30,427
Likes: 1,609
From: Outside the Quick Stop N.J.
That is par for the course. Thing that got me nervous is that there are reports of them substituting an ordered part for a different brand.
Perhaps. Shipping going up isn't really an issue since we get raises every year and the shipping company has to pass the cost on, hence the shipping increase.
They don't have any phone support for parts though. So if you need to get a quick answer, you won't.
Perhaps. Shipping going up isn't really an issue since we get raises every year and the shipping company has to pass the cost on, hence the shipping increase.
They don't have any phone support for parts though. So if you need to get a quick answer, you won't.
Their shipping rates have always been my main issue with them. They don't seem to be based on anything concrete such as size or weight, it seems like they just pull them out of the air. A case of oil filters ships for $6-8, while a headlight assembly roughly the same size and less weight costs $10-12.
I only needed to call them once, maybe 5 years ago. I got through pretty quickly and the CS guy was very knowledgeable. This might have changed since then, though.
Team Owner
Joined: Jul 2004
Posts: 28,432
Likes: 3,285
From: Hartford WI
I did a couple weeks ago. Called them and finally got someone but was told that they do not know anything since they do not provide any phone support. Send email and wait. I didn't want to sit in limbo so I went somewhere else.
Racer
Joined: Jul 2015
Posts: 313
Likes: 15
From: Modesto Ca
I buy a lot of parts from them.if you are carefull when you order you can select parts that will ship from the same warehouse.Summit Racing sells replacement parts too and has free shipping over $100.FYI AC Delco isn't what it used to be .I got a Delco water pump for a 2004 duramax and it was made in China.
Last edited by odxr; Jan 9, 2018 at 10:40 PM.
Team Owner
Joined: Jul 2004
Posts: 28,432
Likes: 3,285
From: Hartford WI
Pretty much every piece of simple manufacturing is either there or going to be there. So what isn't? Bet it won't be too long before we hear the Chinese carp like what we do about the manufacturing going somewhere cheaper.
.
