Any company that charges me to get thier shipping department off thier a$$es also gets no money from me!

Thats REASON number 2....

 

And would you ever wear a shirt to advertize their sales service??

 

Sorry for you problem, but I have never had a problem with them. Ecklers has called and let me return anythink I did not like. When you call how do you act? Just reading your post with all the $%#^&$* make me think you can't keep you cool. I would not return or e-mail you back if I were them.

 

I've never had any problem with Eckler's and I'm certain this problem will be worked out shortly.

It seems just last week that Eckler's was a CF "Hero" and this week they're a CF "Zero." This crowd can turn on you very quickly.

 

Fact of the matter is, he was entitled to service which he did not receive. And the fact they sent me that slip in the mail that they did, should rebutt that previous statement, as all i did was filled a form online, and its all multiple choice apart from address and phone no. So i dont think the abuse thing can come into it.

http://forums.corvetteforum.com/show...post1550929875

Have a look at the rest of the story here.

 

Quote:
Originally Posted by 4deatr
I would not return or e-mail you back if I were them.

You see,they are providing a service (or so they say...) and it is a responsibillity of thiers to ensure customer satisfaction is it not?? Without customer satisfaction and with this poor customer service, there is more than enough competition to take over. The fact he may have "lost his cool" with them is sure indication to me that he is not at all satisfied. And he has the RIGHT to be!!

 

I just realized that I emailed them a week ago about the shipping costs for a part that needed to come by truck because of the size. All I said was that I wanted to buy it, but I needed to confirm the shipping $$. Gave them my full address and 2 phone numbers. NO RETURN EMAIL, NO CALL, ZIP!
This is before a sale. Can you imagine the joy after the sale?

 

HAHAHA... Man, i had an experience with them... took me 6 months to do it, but finally got a refund on something that should have been refunded instantly...

Guy at the kiosk said, "you have 14 days, you pay activation now", (75 per phone) if you return within 14 days, the only thing you pay is for used minutes.... I signed a contract.... return the phones cuz service sucked *****... and they said the activation per phone is non refundable... then he pulls out a brochure and shows it to me, sure enough, in small writing, it says that... I call customer service and speak with everyone in the company, they all tell me, "its in the policy"... I tell them, he didn't show me the policy, he didn't tell me the policy, its not in my signed contract.... then they respond by saying, litterally... "Well, its in the policy, I don't know what to tell you, you should have read the policy, its on the internet" IT WAS AT A KIOSK IN THE MALL!!!!!!!!!!!

finally got refund after talking to Executive, but he only wanted to refund one activation fee... ... but got him to do all... I told him I wouldn't stop calling him until I got what I deserved, a full refund...

dont deal with sprint

Boycott SRPINT!!!

 

have a look on this site...

www.corvette.com.au

Biggest Corvette Dealer in Australia...
Refuse to order parts or accesories from Ecklers...
Now thats alot of custom from this country lost just there, and you know they said the same things all of you that have had a problem do.

 

I'm an International Freight Forwarder and U.S. Customs broker working at my fathers company for 12 years now. We ship commercial products on behalf of people who need to send/receive their products from the U.S./abroad. We pride ourselves on customer service. Hell, we don't even have answering machines because we know that our customers want to hear a human on the other end of their phone and that's exactly what they get all the time. My father told me "Son, it can take a lifetime trying to get a new customer and it can take one day to loose a customer." This is why we hold customer service so high because it obviously still means a lot in the world of business.

I have never ordered anything from Ecklers, but after reading this gentleman's bad experience and those of others, Ecklers has already lost my business before it even had a chance to start.

There was a post earlier in this thread stating we're only humans and should be allowed a margine of error, but this is unheard of. My fathers company would have shut down years ago if our margine of error was as big as Ecklers.

My .02 deposited

 

thanks for the post, will not purchase ANYTHING from them.. we have too many AWESOME/GREAT vendors.. why waste time with people like this?

 

If it were one or two, maybe even three bad events that would be one thing. But to hear all of these different events, no way, not ordering, ever.

 

Yup I agree, Ecklers will not get any biz from me. I have disliked their attitude for years

 

I was in the " readin' room " this morning and thought I saw the Breathless Performance hood in the Corvette Central catalog. I haven't read the entire thread, so if someone has pointed that out already....sorry.

I haven't ordered anything from Ecklers in probably five years. That's because I found parts from other suppliers at better prices. Going elsewhere also cut down on the backorders!!

 

If you see a 96% on Ebay you become concerned. What do you think the % would be for this company? I would like to see a similar rating system for all Corvette venders. I have been using the BBB ratings to check out auto dealerships with great success. Some have over 50 complaints all at least 5 or 6. We all know there are some people that can't be please no matter what you do.
LP

 

I've had good & bad experiences with Eckler's. My last experience was bad & I'll never use them again.

 

Got ecklers book yesterday and was going to order a few things but forget i am not ordering anything from them.

 

To be honest I am 100% respectible to everyone I talked to on the phone. Once again being in the AF dealing with higher ups helps me to fake that i am 100% happy. When in inside I am enraged. I even told Linda That she helped me out so much and me not going back to Ecklers was not at all her fault. Which wasn't true either casue sh never returned my phone calls. I gave them no reason to treat me like this. That email was wrote at 12pm at night after dealing with them for 3 weeks, and being treated like crap the whole way!!

 

Nope you are absolutely wrong my friend. I am sympathetic towards every Corvette Forum member that had any problems with venders. I have also expierenced difficulties with Corvette venders and other businesses in the past. But, I feel that each and everyone of us need to take the responsibility and handle the situation ourselves. Just look at it from the venders side of the issue. You have a problem with a customer and all of a sudden you get blasted with e-mails and calls from "Joe Schmo" about this customer. I would be pretty ticked. Why would I answer questions regarding "Bob's" transaction if "John" gives me a call. That would be unethical. Would you want your Doctor to discuss your Herpes problem with your next door neighbor???

Customer satisfaction and support are at a all time low in America compaired to the other parts of the World. We do it to ourselves. Some Americans refuse to take responsibility for their own problems. I've been in the Military for 13 years now and I'm in the communications business. The Army is being ran like a corporate business these days. If I provide crappy service to a customer, you better believe I will here about it. Example: If I provide coms. for 1st Brigade and they are totally dissatisfied, I will here the complaints (a$$ chewing) from the 1st Brigade Commander, my Commander, and my supervisor. I won't here complaints from 2nd Brigade, G2, G3, or DIVARTY.

Too many times have I seen Corvette forum members jump on the "band wagon" and bash people just because somebody was having a bad day. That's not team work people. Just the other day I scolded a young man on the forum for posting pics of his wife's **** and *** cheeks hanging out. I never told him to remove the pics, but I got flamed for 2 days straight because some other forum members didn't get a chance to see his wife's *** crack and ****. Same thing happened with the onlinetire situation and the same thing is happening here. That's does not sound like teamwork and a tightly knit unit to me.

 

A friend got shorted items on his order in 2003 & never got it cleared up either.