Ecklers - Providing really crappy customer service for over three decades.

 

Same here , no problems and they once took back some crappy decals with no problems.

 

crappy customer service for three decades...and they are still in business.....imagine that.

 

Sorry to hear that, same sh*t happend to me Ecklers - Providing really crappy customer service.

 

I've used them several times and got fast shipping with no problems. Would buy from in a flash....

 

hey man, just hang in there and keep us posted

 

Lets create a sh-t list for vendors:
1. performance design specialties
2.ecklers

 

Though I personally have not purchased anything from them, I have read too many negative comments and bad expierences by unhappy customers about them that I would never consider giving them a chance. I tried twice to get a catalog from them and both times they said it would be mailed out right away, however I have never received either one of them. I figure if I can't trust them to send me their free catalog, why should I trust them to send me anything or trust them with my credit card for that matter. I use Zip and Corvette Central and have had nothing but prompt courteous service from them and will continue to promote and use them.

 

Waited 6 MONTHS for chrome hood hinges. Twice they told me they were shipped out, never happened! Called them on it, "Oh, who did you talk too?" Eckler's sucks!

 

Ever dealt with Sprint customer service
Now THAT"S an exercise in futility

 

I ordered a set of seat covers from them last year. They didn't tell me the product was on back order, and once it shipped, about a month later, not only was it the wrong style, it was also the wrong color. I called Ecklers up to see if they could resolve the problem. I left messages but never got a call back from them. Luckily the purchase was made on my charge card so after a week or so I disputed the transaction since the item sent wasn't what I ordered.

I guess that got their attention since I got call from someone from Ecklers soon afterwards. They wound up giving me a refund for the product, but I wasn't really happy with the level of service.

Just recently I though about going back to them for some engine dressup kits, but not maybe not anymore.

 

 

NP here, but I am sorry that things aren't going well for you. Hope things work out soon!

 

I waited 2 1/2 months for a darn C5 stool for my garage. After the 2nd time they told me it shipped, I waited a week and called back. I was told this time it never shipped and in fact they really didn't know what was going on. A salesman wanted to re-take my order. I said "no thanks", called the Corvette Musem store and had it in 3 days.

 

I've ordered twice from them. 1 good experience, one bad

I also ordered a Camaro catalog from them. Took forever to get here and what a joke (lol).

Don't think I'll be ordering there again.

Sorry you're haveing problems. Keep the faith

 

The first and only time I purchased from Eckler's I had a problem. There is too many other aftermarket Co's wanting your business, for anyone to put up with any BS with Eckler's........Army 2000, I saw your other posts in the "onlinetire" mess, you don't seem to have any concern about anyone one of us on this forum. I for one was P.O'd when I read what was happening to that guy. Onlinetire, acted poorly, and you didn't give a darn, what kind of problems our forum brother was having. I hope in the future you don't have a problem with a vendor, because very few on this forum, would take the time to help you out.

 

I have ordered from Ecklers many times over the past 3 years. They have been very good. I did have two problems, and both were quickly and easily resolved.

1st problem was an ignition switch. It wasn't a correct '68 switch. It was a cheap aftermarket. So I returned it and called DR rebuild... I paid twice as much and was told it would be NOS '68 switch.... turns out I got the same Mexican made part that Ecklers sent. Returns with Dr Rebuild is a PITA!

2nd problem from Ecklers, I ordered a left, center, and right grill. I got two right grills because the package (from corvette america) was mislabled. I called and they checked stock and discovered that many were mislabled. I got a call back in about an hour with the news. They decided it was best to just ship me a replacement part and let me keep the wrong one.

I think their website is outstanding. That is why I continue to use them. As long as you pay for "rush" shipping the parts come very quickly and they don't charge an excessive amount for 2nd day.

As far as customer service goes, Paragon is great, their staff is VERY knowlegable. But because of their lame web site I rarely use them.

I have seen many people say that Ecklers is overpriced?? Whenever I search they almost identical to all the other big Corvette venders. Who sells parts cheap???

~Jay

 

seems like there is mixed 50/50 emotions about this company..i think to be on the safe side its better to avoid a company where customer satisfaction is under 70%

 

Got home tonight (early this morning) and my order was waiting for me on the porch. Everything was present and accounted for. First experience with Ecklers turned out to be good after all. I am quick to jump on a rat but just as quick to praise when it's due.

 

i have two vettes...one being a 79 that i fully restored and bought many thousands of dollars in parts off the internet...

seeing i live in Florida, i chose to buy quite a bit of things from Eckler because i recieve them the next day...
i have nothing bad to say about them and have always recieved great service from them...

i have been in their store many times and found their emplyees and their service to be outstanding...
go figure...