If they do, I'll be looking right along with you. As was said previously, I hope they do the right thing...

 

Like I keep saying, it's too early to talk about this. What MTI does to address any issues presented here has not in any way been discussed, and no conclusions should be drawn about it, good or bad. And no response should be expected, it will be a few months until anything can be addressed.

I thought I was helping by offering some possible scenarios, but as nothing is finalized this has only caused poor assumptions and confusion. I'm sorry I made any attempt to shed light on the situation.

 

Any updates yet? MTI, you guys need to step up and back up your defective products!!!

 

They don't seem to want to step to the plate. They need to come up with an exchange program as posted previously in this thread.

MTI? Are you listening to your customers?

 

Guys I don't work for MTI but I have read all these post. I just have one question: If this was a Hurst shifter a B&M shifter, a Breathless shifter, do you think they are gonna give you a refund cause your not satisfied? Really, think about it. They can't use the product again once you have installed it so why on earth would they give you a refund. I just don't understand why this is expected of this particular vendor.
I will let the vendor speak to this but I just wanted to throw in my two cents even though some of you won't like it. I wish you all luck that are having problems but you may be asking for too much in expecting a refund.

 

i Hurst would back up a defective shifter, plus its a BILLET shifter not some modified stock shifter

 

MMMMMMmmmm......lets see,
Smooth, short throw, rattles? Don`t seem to remember that last one in the description when MTI is advertising their shifters. How many would they sell if they did?
Seems to me:
The original shifter does`nt rattle..............a good aftermarket shifter does`nt rattle either! Are ANY shifters supposed to rattle?
It`s all about ethics: who has them and who does`nt.
You stand behind your product or you don`t.
You STAY in business or you don`t.

 

As I posted in this topic in the past I feel the need to respond. Again understand I do not represent MTI, this is simply my view:

In years past I was intimately involved with Hurst shifters, and yes I can tell you from direct experience that despite significant noise problems and excessive effort, Hurst did not experience this sort of backlash. Very few returns made it back to Hurst (and only via distributors, not customers), on the order of 1%, and of those some looked like they weren't even put in cars. It was too random to even be attributed to the noise problem. And the MTI noise problems, certainly of the few first gens to have it, are less significant than the Hurst. Honestly all they need is a decent aftermarket **** that screws on. The true problem is due to variations in the factory parts, which were never warranted. The fact is that most people buy an aftermarket product, and if they don't like it they sell it on the used market. And the same will have to be true here.

The expectations of some unconditional exchange program are just not realistic, that has become obvious. Past responses have shown any attempt to help a certain segment will just make things worse because of the unrealistic expectations of others. I regret it, but thank your peers for that realization. The fact is all of these shifters work just fine and really are on par with any other shifter on the market, most better than the rest. Most are as quiet as stock, but regardless they all work fine. So they are what they are, I'm sorry if a few people don't like it, feel free to buy another brand, no single shifter serves everyone's needs.

Products evolve to attract new customers, but past customers do not trade in their old part for a new one, if they feel they need the newest one, they buy it outright. Just because something new has come out doesn't mean everyone needs it. Take for example the B&M C5 shifter- they changed the entire shifter top to bottom, but did anyone think they could trade their old one in? They had the same problems as any other shifter. The truth is these MTI shifters work as well as any other, none are defective. It's not like they self-destruct or make you sick, or even jam in gear, they work just fine. Many aftermarket shifters make noise, it's nothing new. This talk of being defective is overplayed. If there was a genuine functional problem things would be different.

People feel they have been hung out to dry, but honestly it has become clear that the expectations of most people that feel that way are just too high for an aftermarket part. It's not a matter of standing behind the product, it works just fine. I wish every expectation was met everytime, but as I found long ago with the Hurst, it seems impossible to please everyone. If you don't like it, sell it.

 

Because compared to the MTI shifter, the B&M I had sounded like a stock shifter. That's how loud the MTI is. I'm sure all aftermarket shifter rattles somewhat, but the 6-shooter is unacceptable. My B&M only rattle under hard acceleration above 4-5k, my MTI shifter rattles at idle. Trust me, if my B&M rattled out of the box like the MTI did I'd have sent it back to the vendor that I bought it from. And I'm almost certain that they would do the right thing, which is replacing a defective product or refund the money.

 

Yep, that's what Seth at MTI (770.919.7774) told me to do with my defective shifter. Will not honor 1 year warranty because MTI did not install it.

See if I purchase another MTI product

 

Personally I don't have an "unconditional" expectations. I DO however expect a company to stand behind their product. If they design a POS and later realize that they need to redesign their product, that's cool. Since they recognize that they have an issue, common sense would indicate that they come out with an upgrade program of some sort.

I would gladly pay a discounted price for the upgrade. That's a win/win for both MTI and myself. Some percent of something is better for MTI than 100% of nothuing, and that is what they will get from me.

They have lost a customer for a very paltry amount. It costs businesses a lot to get new customers... they lose them for a few dollars by not standing behind their product.

You are right however. I WILL buy another shifter, but MTI will never get my business again.

 

I would not say that they recognized they had an issue, nor do I think you have a place to call the design a POS. There are absolutely many out there who love that shifter and wouldn't think of changing it out. And they are still being sold today. As I've said before, I think people who demand they "stand behind" a perfectly functional product are unrealistic, certainly regarding the core rebuilds. I mean the parts of significance were made by GM, they are what they are. The fact is the shifter needed to change for the lack of sufficient core supply. Products evolve for various reasons all the time, from cost to manufacturing, but outside of software I've never heard of an "upgrade program", and I really don't think it's going to happen here.

 

New ones are probably being sold... not the POS's If you think they are so great, I'll sell you mine... CHEAP.

Not sure why you are so into this when you say you have no connection to MTI. Frankly this whole thread is boring. MTI has lost customers by their poor handling of this situation... I'll never buy another MTI product. End of discussion for me.

 

I think using logic is not going to work with this group.

 

If you mean it shifts fine by saying it's a "perfectly funtional product" then yes we realize that it shifts. If my stock shifter was rattling like marbles in a can you think a GM dealer will tell me "That's a perfectly functioning shifter."?

You're missing the point here, for some people including myself we're already running aftermarket shifters. But they are very noisy and they were hard to shift. MTI advertised their shifters being quieter and easier to shift than all other aftermarket shifters. so after I spent another $200, yanked out my B&M, installed the MTI, and just to find out that the MTI is 10 times louder than my B&M was, it kinda defeated the purpose. sure, it shifts smooth but I'm looking for the whole package.

 

I'm glad your MTI built motor is working out great for you, and I hope for your sake they'll do the right thing if god forbid anything happens to the motor. But since I don't have a 427 built by them, I'll just go by my experience with them on my little $200 shifter that I got from them.

 

Ask the C6 Z06 guys. Many have had their shifter rattle from the factory.

The first gen MTI shifters were very quiet and shifted smoothly. That is why they had such rave reviews. The only problem was they had to use core shifters and they were hard to keep track of.

 

If I had a $75k new car with a rattling shifter, I'm going back to the dealer to have them fix the issue.

How does that help me?? If they were so sucessful, maybe they should've stayed with it. All I know is that MY MTI shifter rattles.

 

Actually they have been very up front with all my work. Now they offer a warranty on all work they do and install but I don't think anyone is gonna warranty something someone else installs like say an aftermarket shifter. I noticed on another post someone said the unit is warranted for a year, which is not correct. Heck, where is the warranty information on a Hurst shifter? There isn't any! As for expecting an upgrade to a new shifter...well I expect everyone with a C4 would like to upgrade to a C6 but they are expected to pay for that upgrade. I know dozens upon dozens of folks that are very satisfied with their Six Shooter shifters but it looks like some folks are not happy with their vibration noise. As I said before, you will not get a refund from B&M, Hurst, etc. on an aftermarket shifter unless perhaps it "Fails" as in breaking not buzzing. I see lots of B&M and Hurst used shifters for sale and I am sure they didn't first try to send them back to the mfg. for a refund. I just feel it is unfair to expect this of this one particular vendor over other vendors out there. I don't know about you but during my time with my vette I have purchased stuff that did not work out or I was disappointed with. It was not broken it just did not work out like I expected. I didn't send it back or expect a refund. I understand that somethings just don't work out like that stupid throttle by-pass, throttle velocity stack, etc. How about all the claims made about some of these exhaust systems or air intake systems. Do you really believe you will get another twenty or thirty or forty horsepower! Did you send them back when you didn't? Of course not!
Listen, I am truly sorry things did not work out to your satisfaction, I just think you are asking a little more of this vendor than other vendors in the same situation.
You know the wildest part of this is every time I see a used Six Shooter for sale they are sold within a few hours. I guess one man's pain is another man's gain!

 

C'mon, we're talking about a Shifter here, it isn't exactly rocket science. I'm sure the rattle did not come from a problem with the installation.

Performance gain from a performance product is different from a shifter rattling. I won't return my Kooks headers if they didn't make the advertised power numbers, but if they rattling because they weren't designed right then I'd have returned them. If the MTI shifter didn't shift the way I thought it was going to shift I wouldn't be complaining, then I would just sell it and maybe someone else will be fine with it. But how am I suppose to sell a shifter that rattles at idle?? I can probably sell it and tell people that it doesn't rattle like MTI did and screw someone else over but I'm not going to do that.