Wrong answer....... We find your post amusing as well.

Anytime someone emails us and generally asks about a few of our packages we offer, or if they are unsure of what they want for sure, we ALWAYS send them copies of our latest webpage versions of those packages they may, or may not be interested in, so they have the opportunity to look them over to better educate themselves on what we have to offer before we set down and discuss their needs. We did the same for you...

Typically, when these folks look them over, they'll often call with a few questions about any, or all of our offering's and speak to me directly for advice. I ALWAYS walk them through the details for however much time they need to fully understand and have NEVER refused to chat with anyone!

Obviously, you must have never called to speak with me directly to answer your questions, otherwise you would not have made this post due to some obvious mis-understandings you may have.

To say, "we would not help you" is a complete farce and couldn't be the farthest from the truth!!! Why in the wide world would we do something like that and what possibly do we as a company have to gain by doing such things??????

If you have a question about something, all you need to do is pick up the phone and speak to me and I'll do my best to answer your questions until you fully understand ALL facits of our product's and services. We have ALWAYS done it that way and we ALWAYS will.

I'm always here.......


Best Regards,
Phil- DTE

 

Yikes. That isn't good. Not sure why that happened. It shouldn't have. PERIOD.

I do sincerly suggest you give the team at DTE another shot to earn your respect and your business. Everyone I have talked with who has had Phil do work for them has been very pleased.

 

Phil do you think a ls7 is gonna end up costing more then 12k including installation into a c-5?

 

Not certain, as we haven't seen the LS7 yet to have any *real* idea yet.

 

You're right, I didn't call. I sent three emails asking for your advice. You simply pointed out the packages were listed on your web site. Why would I go to the expense of calling when you could have advised me via email. And I didn't ask for details about your packages. I asked for your advice given my circumstances on whether to go with an SC or head & cam package.

.

 

I undertand LS7 will have 500 to flywheel = 425 to wheels. So, unless you modify(MORE MONEY) the LS7, the LS2 mod for the same or lower price (I heard LS7 sell for 10-15K) will put more (443) to the wheels. Just a thought. The LS7 is still going to be one bad boy. See below advertisement:

LS7
This small-block V-8 dreams big, displacing big-block cubic inches at 7.0 Liters (427 cubic inches) and big-block power at 500 hp at 6200 rpm. It also benches 475 lb.-ft. of torque at 4800 rpm. Helping to create its high power and high revving capability are details such as cylinder heads with computer numerical control (CNC) intake and exhaust ports and combustion chambers - which creates ports with surgical accuracy for maximum power production. In addition, the intake valves and connecting rods are made out of high-strength lightweight titanium. The LS7 engines are assembled by hand at GM Powertrain's new Performance Build Center in Wixom, Mich.

 

Phil, here is a copy of our email with personal info removed. You asked what kind of SC I was interested in. You basically ignored my request for advice and never suggested I call. You also never replied to the last email. I did not post to knock your parts or quality. It was in response to ChipN that said you advised him. Now what exactly are you calling a farce?

-----Original Message-----
From: Korreck
Sent: Friday, March 04, 2005 8:00 AM
To: info@dynotech-eng.com
Subject: '03 Vette No Reply from DTE


Hi,

I never got a reply to my second email. You're either to busy to respond right now or you don't want to recommend a package for my car. I am not qualified to tell you what I need. If I get no response to this email then I'll understand and go elsewhere.

Thanks,

Bob


-----Original Message-----
From: Korreck
Sent: Saturday, February 26, 2005 6:16 PM
To: Dynotech Engineering, Inc.
Subject: RE: "03 Vette


Hi,

You asked me to be more specific on what I want for the car. I'm going to repeat what I've already told you. "I am interested in obtaining as much power as possible and still maintain the drivability it presently has. I do not want a high maintenance Corvette. This is a car my wife will drive to the grocery store."

I have to depend on your expertise. I would think a supercharger would be the way to go. You may tell me I'm nuts. And believe me, I wouldn't be upset if you did. I do not go to my physician and tell him how to treat me. I only tell him what problems I'm having and he tells me what we have to do to fix it. My problem is the Corvette doesn't have enough power for me. I would like at least 500HP. I'm sorry to ramble on like this but I don't know what else to tell you. You offer two different superchargers. Headers, exhaust, transmission and the list goes on. Oh, I do have an A4. Power and reliability is what we're after. A daily driver that I can just put the slicks on for the weekend races. If this was your car, how would you set it up?

If I haven't been specific enough, please feel free to let me know how I can be of more help. I would like a few different packages to choose from if possible.

Thanks,
Bob



-----Original Message-----
From: Dynotech Engineering, Inc.
Sent: Saturday, February 26, 2005 10:03 AM
To: Korreck
Subject: Re: "03 Vette


Hi Bob,
Thank you for your inquiry in DTE.

There are many forms of power adders that can be integrated into your
Corvette, so please be more specific as to what you desire for the car.
(N/A, Roots S/C, Centrifugal S/C, etc) The more information you can provide
regarding the type of power adder for your car, the more accurate we can be
in putting something together for you.



Best Regards and God Bless,
The Sales/Tech Staff
Dynotech Engineering, Inc.
PH. (260)407-5455
FX. (260)407-5457
www.dynotech-eng.com



----- Original Message -----
From: "Korreck"
To: <phil@dynotech-eng.com>
Cc: <info@dynotech-eng.com>
Sent: Saturday, February 26, 2005 10:34 AM
Subject: "03 Vette


Hi Folks,

We have a basically stock 2003 Corvette Anniversary Special. This car has
17,000 mi. and I have added a 3:42 rear, Blackwing and a custom PCM.

I would like you to create a package for me and price it installed. I would
also like to know how much notice you would need that I'm bringing the car
in..........

I am interested in obtaining as much power as possible and still maintain
the drivability it presently has. I do not want a high maintenance
Corvette.
This is a car my wife will drive to the grocery store.

I am looking forward to hearing from you and if you require more info just
let me know.

Thanks,
Bob

 

I'm not heading down the negative road you wish to travel Korreck, as it serves no positive purpose for anyone to pointlessly banter/argue on the internet.....


The main reason we want to actually talk to a customer on the phone about their wants and needs regarding their Corvette is so we can get a feel for the type of performance gain they're after, vehicle characteristics, kind of use, etc, etc, so that we can deliver the type of car they want correctly the first time. PLUS, so misunderstandings just like THIS ONE don't happen. This very example of mis-understandings EXACTLY why we do things as we do specifically to avoid just this scenario....

Additionally, the internet is so impersonal... We like to know who our customers and potential customers are before, during and after completion of the package by chatting with them on the telephone, instead of using such an impersonal method of communication as emails......

As I said before, ALL of these misunderstandings can be cleared up with just a *simple* phone call if you wish instead of all this back-&-forth posting that takes WAYYY more time to compose than what a phone call would. Hey, we may even be able to answer your questions you had for us from the email, (which I don't recall getting btw) right on the phone...personally! have a great day!


Best Regards,
Phil- DTE

 

As I said I replied to ChipN. You jumped in there and called it a farce. I posted a copy of the entire email exchange. These guys can read for themselves. You have a good day!

 

Geeezzzz....

What I was referring to when I stated a "farce" was the fact that "we refused to help you" as you claimed, not the fact you contacted DTE~ which your unauthorized posting of our private emails illustrates. In retrospect, thanks for doing that, as it saves me from having to explain further.

WOW.... I give up.. Lord knows I've certainly tried.........

Best of luck to you.


Best Regards,
Phil- DTE

 

There you have it guys. As you can see they did not help me. I tried 3 times to get them to suggest a package or packages.

Now he says I posted his private email. It's my email, and I'll post as I see fit. And the reason I posted it is because he implied I wasn't being truthful when I said they refused to give me advice.

He called it a farce. Nuff said. I'm sure they're a great company and will do an excellent job for you. They just won't ever get my business.

 

korreck I am not sure why, ......but for what ever reason you and phil can't get on the same page. You have his business addy and business phone number. Pick up the phone and call the man. He is an all right guy. Honest.

I looked long and hard for a quality shop and chose DTE, because of Phil. I'll make you a deal, if you pick up the phone and call Phil and if after you speak with him, you don't feel better, I will send you free of charge the stock tunnel plate off my car. Hows that sound?

(you pay shipping of course)

 

That's funny Jim. I mean the offer. I know they're a good company but they did nothing to help me. Until I saw that post from ChipN I assumed they never suggested what package a guy should run.

And then to add insult to injury he implied I wasn't being truthful and called it a farce. I would have thought instead he would have apologized for dropping the ball.

It's to bad he put me in a position where I had to defend my remarks. This has gone way past what I had intended. Originally, it was just a remark to ChipN.

 

My Corvette Brother,
Something to consider here.
You were unhappy with DTE, and that's ok, however, you were the one to come onto their thread to rain sheeite on their parade as they made an announcement about a new engine.

If I were searching for some specific answers regarding spending upwards of $10k, I'd call and talk to someone in person. You metioned expense, but what's a $1 call compared to spending the big $$'s?

In addition, when I've had issues with a company, I call and ask to speak to someone and resolve it by talking it out if I can.
It's easy to join their thread and sling the mud, but it is neither helpful to either party nor is it an appropriate way to resolve an issue. Unless they did something so horrible to you that you wanted to post to let others be aware, but it doesn't seem like that big an issue. Call 'em up next time!
Scott

 

I am sorry to hear about your bad/lack of an experience with DTE. I have always had top notch customer care from Phil, and everyone else there. I read your email exchange, and can see how things may have slid down hill. In a business, it is easy to understand how difficult it is to answer all of the emails and questions that come from current customers, pile on top of this questions from strong potential customers, and it can become very easy to loose track or decide to not answer some emails from non-customers that have a low statistical potential to become a customer. The questions that were asked were very broad and the second email did nothing more than to re-emphasize the bredth of the original question. Mix with this a somewhat confrontational reputation on a public forum, and it can become a easy decision to let that customer go somewhere else if they are not showing serious interest in becoming a customer.

Being able to see now how this thread has been hijacked from being about a new engine package from a well respected forum vendor, to what it has become, when there was no harm done, makes me believe that it all worked out for the best anyways. As far as it just being a remark to ChipN, it could have easily just been a PM

 

I'm starting to see a trend here.

 

Many shops simply don't have time to answer everyone's email. A friend of mine was a sales rep for a major DSM tuner and he received more email than he could make time to answer. Just about all did not buy a thing from them and the ones who did called. A phonecall is always better as it shows a more serious customer, therefore the shop will pay more attention to you. An email can be from some bored 12 year old dreaming up a car. Hell, I've even sent emails to shops for cars I don't have or even plan on having. Sure the shop wouldn't want to refuse a potential customer, but many don't have time or even a dedicated "email sales rep."

Personally, I don't look down on DTE at all. Shops who are busy should be helping more serious customers first. As many have mentioned, most customers who are serious in spending thousands will call (more than once.) Emails have more odds on wasting the shops time on a no-sale but simply curious person.

Add: For the subject, package seems .

 

I don't think I would have posted that!

I was very specific in what kind of performance I wanted. I do not like using the phone. I want it in writing. That prevents all kinds of problems later on. I stated I wanted 500 HP, not 425 HP. Only way to prove what I said is in writing.

I did not intend to bad mouth DTE. I said they would not recommend an engine package for me. DTE then responded that was a farce and implied I was not being truthfull.

But I had it in writing!

Suggest everyone drop this and get back to their engine package.

 

So what could have stopped you from asking them to email you the quote after you got off the phone with them? If you don't want to use the phone, then be my guess. But when someone doesn't reply back to you don't act surprised (email replies aren't guaranteed for anything.)

Not looking to start a flame match over this, just stating my views on how performance shops work. Good luck!

 

Korreck. PLEASE pick up the phone and call Phil. He is a wealth of info. I don't know if you know Phils background, but I can assure you he was trained by someone who, that was prior to his death, regarded as the #1 Corvette Tuner in the world.

My advice to you is to stay away from a SC for a DD, and look at a mild cam and AFR heads, and some 3:73's, and a 2800 TQ convertor. You would have a very streetable 425-450 RWHP that would be a rocket ship.

If you want to chat some time PM me your phone number and I'll call you.