NavTool
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
ok I saw the sale thread where we are not allowed to comment and it peaked my interest. I searched online and saw the bad customer service reviews and looked for a thread like this here.
As much as I'd love to have a product like this, the bad reviews, the poor customer service, and the poor return policy makes me hold out.
Hopefully they can clean up their act.
As much as I'd love to have a product like this, the bad reviews, the poor customer service, and the poor return policy makes me hold out.
Hopefully they can clean up their act.
50+ people
http://acurazine.com/forums/sponsore...oup-buy-936644
35 people
http://www.clublexus.com/forums/club...group-buy.html
when customer has a problem, i try to fix it, customer is happy
http://www.northamericanmotoring.com...y-drain-2.html
Safety Car
Joined: Jan 2015
Posts: 3,941
Likes: 499
From: Northern Virginia
if you need to verify that i represent navtool email customerservice@navtool.com and ask about me
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
yes no one, i didnt find anyone complaining they didnt receive their interfaces
Safety Car
Joined: Jan 2015
Posts: 3,941
Likes: 499
From: Northern Virginia
There you go again. No facts, no proof, just insults. I can laugh at you all day long.
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
im sorry but you nned to open your eyes
scooby asked , i replied
We're trying to verify you are a representative of Navtool. You're responses to the company's locations are suspect, you refuse to let anyone go to you, you can't post pics of the products, and you won't even post a pic of your office. Just give us a little something.. PLEASE
scooby asked , i replied
We're trying to verify you are a representative of Navtool. You're responses to the company's locations are suspect, you refuse to let anyone go to you, you can't post pics of the products, and you won't even post a pic of your office. Just give us a little something.. PLEASE
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
50+ people
http://acurazine.com/forums/sponsore...oup-buy-936644
35 people
http://www.clublexus.com/forums/club...group-buy.html
when customer has a problem, i try to fix it, customer is happy
http://www.northamericanmotoring.com...y-drain-2.html
Instructor
Joined: Feb 2015
Posts: 105
Likes: 8
From: San Antonio/Houston Texas
Those links don't really help you. These members need proof. Not sure what you don't get. I asked previously, what would you do in this situation? And you didn't answer.
So I ask again, what would you do in this case? Remember you had your money taken. No proof of product besides some short videos. Snarky remarks with ultimatums to either shut up or request a refund. So what would you do?
So I ask again, what would you do in this case? Remember you had your money taken. No proof of product besides some short videos. Snarky remarks with ultimatums to either shut up or request a refund. So what would you do?
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
Those links don't really help you. These members need proof. Not sure what you don't get. I asked previously, what would you do in this situation? And you didn't answer.
So I ask again, what would you do in this case? Remember you had your money taken. No proof of product besides some short videos. Snarky remarks with ultimatums to either shut up or request a refund. So what would you do?
So I ask again, what would you do in this case? Remember you had your money taken. No proof of product besides some short videos. Snarky remarks with ultimatums to either shut up or request a refund. So what would you do?
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Safety Car
Joined: Sep 2006
Posts: 4,364
Likes: 408
From: Greer, SC
Something is odd here. They have lots of happy customers so I'm pretty sure they are legit. I suspect Sammy is exaggerating about the 300 pre orders as all the other threads show 35-50 pre orders. Giving them the benefit of the doubt on this.
What concerns me is the address on their web site is the same address as below.
EMIL S. RUFOLO (CRD# 4415272)
1ST GLOBAL CAPITAL CORP. (CRD# 30349)
260 CHRISTOPHER LANE, Suite 101, STATEN ISLAND, NY 10314
I looked at the FINRA report ( http://brokercheck.finra.org/Individual/4415272) that shows Emil he has been at that location since 2001. Mail sent to the NavTool mailing address they list on their site comes back as undeliverable. Below is what is on the NavTool site:
NavTool, Inc
260 Christopher Lane,
Suite 101,
Staten Island NY 10314
So a really simple question Sammy, is the above address belong to NavTool? If so, why does Emil answer the phone at the address you list and say he has never heard of NavTool?
Probably something I'm missing so I hope Sammy can clear this up.
I'm looking forward to one of the 3 guys getting this installed and reporting back. Seems like a cool product.
What concerns me is the address on their web site is the same address as below.
EMIL S. RUFOLO (CRD# 4415272)
1ST GLOBAL CAPITAL CORP. (CRD# 30349)
260 CHRISTOPHER LANE, Suite 101, STATEN ISLAND, NY 10314
I looked at the FINRA report ( http://brokercheck.finra.org/Individual/4415272) that shows Emil he has been at that location since 2001. Mail sent to the NavTool mailing address they list on their site comes back as undeliverable. Below is what is on the NavTool site:
NavTool, Inc
260 Christopher Lane,
Suite 101,
Staten Island NY 10314
So a really simple question Sammy, is the above address belong to NavTool? If so, why does Emil answer the phone at the address you list and say he has never heard of NavTool?
Probably something I'm missing so I hope Sammy can clear this up.
I'm looking forward to one of the 3 guys getting this installed and reporting back. Seems like a cool product.
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
Those links don't really help you. These members need proof. Not sure what you don't get. I asked previously, what would you do in this situation? And you didn't answer.
So I ask again, what would you do in this case? Remember you had your money taken. No proof of product besides some short videos. Snarky remarks with ultimatums to either shut up or request a refund. So what would you do?
So I ask again, what would you do in this case? Remember you had your money taken. No proof of product besides some short videos. Snarky remarks with ultimatums to either shut up or request a refund. So what would you do?
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
Those links don't really help you. These members need proof. Not sure what you don't get. I asked previously, what would you do in this situation? And you didn't answer.
So I ask again, what would you do in this case? Remember you had your money taken. No proof of product besides some short videos. Snarky remarks with ultimatums to either shut up or request a refund. So what would you do?
So I ask again, what would you do in this case? Remember you had your money taken. No proof of product besides some short videos. Snarky remarks with ultimatums to either shut up or request a refund. So what would you do?
Instructor
Joined: Feb 2015
Posts: 105
Likes: 8
From: San Antonio/Houston Texas
Here it goes again...put yourself "Sammy" in the position that you paid money for something that you don't know exists. You message the customer service rep for the company and they tell you to wait or cancel the order. you see where I'm going? So again, what would you do in this case?
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
Those links don't really help you. These members need proof. Not sure what you don't get. I asked previously, what would you do in this situation? And you didn't answer.
So I ask again, what would you do in this case? Remember you had your money taken. No proof of product besides some short videos. Snarky remarks with ultimatums to either shut up or request a refund. So what would you do?
So I ask again, what would you do in this case? Remember you had your money taken. No proof of product besides some short videos. Snarky remarks with ultimatums to either shut up or request a refund. So what would you do?
corvette is not a daily driver for most people, 90% of cutomers that preordered
a. participated in our groupbuys pre-orders before
b. used our products in the past on many of their vehicles
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
Please tell me that is not your answer...but I think it is.
Here it goes again...put yourself "Sammy" in the position that you paid money for something that you don't know exists. You message the customer service rep for the company and they tell you to wait or cancel the order. you see where I'm going? So again, what would you do in this case?
Here it goes again...put yourself "Sammy" in the position that you paid money for something that you don't know exists. You message the customer service rep for the company and they tell you to wait or cancel the order. you see where I'm going? So again, what would you do in this case?
we had to offer it as pre-order to see if there is any interest at all
if you dont trust NavTool, me or the idea of pre-order, get a refund
we cant hold the money why not get a refund and order when you fell comfortable
but trust me 300 people pre-ordered 90% used or using our prodcuts now, they have no doubts
Instructor
Joined: Feb 2015
Posts: 105
Likes: 8
From: San Antonio/Houston Texas
I think what's happening is very similar to other vehicle threads. You start off hot, take in money and for some reason or another (debatable) the product isn't finished in time. By that time people start calling it off. And you end up just dumping the product all together bc of "lack of interest". Now I could be wrong but then again you could be Sammy.
Drifting
Joined: Feb 2014
Posts: 1,922
Likes: 311
From: Gainesville, Ga
we have tested prodcut for 6 month, before it was offered to corvette owners
we had to offer it as pre-order to see if there is any interest at all
if you dont trust NavTool, me or the idea of pre-order, get a refund
we cant hold the money why not get a refund and order when you fell comfortable
but trust me 300 people pre-ordered 90% used or using our prodcuts now, they have no doubts
we had to offer it as pre-order to see if there is any interest at all
if you dont trust NavTool, me or the idea of pre-order, get a refund
we cant hold the money why not get a refund and order when you fell comfortable
but trust me 300 people pre-ordered 90% used or using our prodcuts now, they have no doubts
BTW, I'll ask again, who is Vitas Manufacturing
Former Vendor
Joined: Aug 2015
Posts: 198
Likes: 32
From: NYC NY
I think what's happening is very similar to other vehicle threads. You start off hot, take in money and for some reason or another (debatable) the product isn't finished in time. By that time people start calling it off. And you end up just dumping the product all together bc of "lack of interest". Now I could be wrong but then again you could be Sammy.
a. product in final developmet
b. pictures of OEM factory plug and play harness, there was a post when we received it
c. enclosures, made post when we received it
d. menu 2.0
e. one side enclosure, made pictures when we received it
f. installation manual
f.